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Business Profile

Telecommunications

Visible Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

Customer Review Ratings

1.12

Average of 138 Customer Reviews

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Review Details

  • Stacy H

    Date: 08/22/2024

    Horrible, I mean horrible customer **********************. Went 12 days without service. Spent over 40 hours chatting with people who would assure me things would be resolved in 4-24 hours. Had a supervisor assigned to my case (*********) who never followed through with what they said they would do. 4 days into my experience, I was no longer allowed to directly contact him. No transparency, integrity, accountability for their actions. Poorly trained employees, never got the same answer and you are literally at their mercy because the only control you had in the situation was chatting starting from scratch each time you opened a chat. Service was good while I had it, but not worth the hassle or lost phone number. Asked multiple supervisors how to make a formal complaint, followed through with all the different suggestions and none were followed through with. One even told me they would personally handle it and I just had to believe them. Which isnt legal or ethical. Please DO NOT waste your time with this company.

  • JANET R

    Date: 08/18/2024

    I have had service with Visible for several years. I just recently ordered an iPhone 15 Pro Max and an Apple Watch 9. I received the phone and the hook up and then sent in my iPhone 12 for trade in. In the meantime, I chatted with customer ********************** to return the Apple Watch. This should have been an easy and simple process as the watch was a separate order with it's own order number and affirm payment set up. Well it's been over a week and they say they cannot print a send me a return label because of my trade in. I have daily chatted with them and have never received any communication from anyone of their backend support representatives regarding this. Affirm wants money from me but I am not about to pay a dime until they get my label.

  • Brittany K

    Date: 08/18/2024

    This company is awful. Their app never worked for me- to pay my bill I had to log in through a web browser to accept my credentials because every time I tried with the app it said "Something went wrong" which whatever I could handle that. While just recently on vacation I dropped my phone, So I purchased the exact same phone model and everything from the exact same place (Amazon - their own "renewed" store) Again- I did this the first time same phone same place and it activated with Visible service just fine...well after I broke my screen and ordered another one I called to get help activating it I spoke with a customer ********************** agent named Maze. She said no it is not compatible with their service. I said how is that possible? I am using the same phone currently? She just proceeded to tell me it was hardware. Which then I asked so what is my solution? and she replied you can sell your phone to us and purchase another one through us. It was frustrating to say the least, So I immediately requested the process to port my number away from them. I am out the money I just spent paying for the upcoming month- which I also asked about a refund and she replied " I am sorry I don't understand". It is also discouraging when the customer ********************** persons every 4th word spoken is "Ummmm". Save yourself the hassle and skip them. It is not worth the trouble if something goes wrong.

  • John C

    Date: 08/13/2024

    Ordered service Aug 1 bringing own phone, SIM card says shipped Aug 2 from Philly to ***********,**, still there 8/13 or wherever per postal tracking. I contact them several times via chat for way too long ************** seemed to think sim card was still coming. So on Aug 12 an agent cut off my phone service because she activated sim card which is lost in postal system. I spent most of Aug 12 afternoon going to a Target store & getting my phone restarted. Told them to cancel me before I even got started. Today *** shows up with 2nd sim ******** told him refused, send back.So I spent most of 2 weeks trying to sign up & never got any help. Terrible Service, I hope the agent that canceled my phone prior to sim card arrive is terminated pronto.

  • Ethan M

    Date: 08/05/2024

    They are overcharging customers who were on a promo once it ends. They will adjust the price only after you contact them and won't do a refund or credit for the overcharges.

  • David R

    Date: 07/14/2024

    Worst customer ********************** ever. Theyve lost my phone number and I dont believe they will ever restore. Stay away please please please. Run the other direction!!!!

  • Kassandra R

    Date: 06/21/2024

    This is definitely a scam company I have yet to receive a refund and they continue to lie and say they have not received the device that was never delivered to me despite *** saying it was returned 9 days ago

  • Kenisha M

    Date: 06/18/2024

    Visible is a fraud. I returned a phone back to them (never opened) due to poor shipment. The phone was returned to sender with proof from *** and they are still trying to hold me accountable claiming they never received the phone. This is all unacceptable. They are trying to get me to pay for a phone that I never had nor opened.

  • jarod j

    Date: 06/18/2024

    My son ***********************, a 15 yr old minor has somehow got an account with ********************** for service. I contacted customer ********************** to try to find out who the account holder for his number because as his parent I didn't authorize him to get his own account. They would not tell me who is the account holder is or who has been making payments on the account for him since I didn't know the last 4 of the **** of the phone or last 4 of card that was used to make the payment. I need this policy to be updated asap to prevent minors for illegality getting their own service or to allow parents to check who purchased phone for a minor to use without the parents consent. I would need someone to follow up with me regarding this issue.

  • Kevin W

    Date: 06/17/2024

    You need to download their app to even use your phone and activate the service. I tried this, and was going to use an old phone and swap the sim to the new phone once activated. I couldn't even get the service to activate on the old phone using their app. I gave up quickly and wanted to cancel. You CANNOT cancel your plan on your own... you need to contact a customer ********************** rep to do it. This takes forever and their customer ********************** is absolutely horrible. STAY AWAY.

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