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Business Profile

Telecommunications

Visible Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

Customer Review Ratings

1.12

Average of 138 Customer Reviews

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Review Details

  • Terran C

    Date: 06/02/2025

    I've spent over an hour on hold without getting a resolution. Visible supposedly offers support after hours, but they clearly don't have enough agents to provide timely coverage. If support is important to you, you'll probably be happier with another service.

  • Lisa S

    Date: 05/19/2025

    Horrible.I've been waiting 4 hours on the phone.Trying to get a phone activated and you can't even talk to the human and then they take your money and send you a phone that don't even work

  • Angela M

    Date: 05/08/2025

    2 different agents randomly ended our support chat without warning and my issue was not resolved. There first representative was very nice and while he placed me on hold to get further assist, he randomly ended our chat and I was sent to a survey. I then, waited in the long queue again, explained what happened with another agent, she assured me I would receive resolution then she did the same thing and ended our chat abruptly. Highly disappointed especially after waiting a long time twice

  • Angelica M

    Date: 04/07/2025

    Took me 30 minutes to reset a voicemail pin. Why do I have to chat with an agent when all they do is a push a button on their end and reset? Why did you have to waste 30 minutes of my time. Why is randomly chatting an agent somehow secure but I cant just go into the app and manage myself? You wasted my time and are costing me money. I needed my voicemail immediately and now I cant handle what I needed. Im extremely disappointed.

  • Diana B

    Date: 03/31/2025

    Continued issues porting my number with compromising my data and causing fraudulent activity on my number of 20+years. 3rd time of having phone issues. They assigned me a new number that I did not request .

  • Laura J

    Date: 03/25/2025

    Everything is online and it takes hours to get help if youre lucky to find someone who listens. After 2 days, 5 hours each I thought my account was cancelled. Next month I got billed twice on the same day. I was never able to get anyone to help. Wrote a letter but could not find an address until I read reviews and contacted BBB.

  • Efraim J

    Date: 03/21/2025

    I ordered an iPhone 16 pro and the box came empty, I rejected the delivery and *** wrote that i never got it and visible still wants me to file a police report in order to get a new one, even though i never took possession of the box!! Very unhelpful!!

  • Lucy M

    Date: 02/28/2025

    Cannot use the service because they will not allow a change to the phone IMEI number when there is a typo.

  • Guy J

    Date: 01/02/2025

    I changed cell phone coverage to Visible by ******* in Dec. 2024. We live in an area with bad cell coverage, so we rely on wifi calling. In January, 2025, wifi calling was forced off on the iPhone, and when we try to enable it, it refers us to Visible, who offers no support. I applied updates suggested by Visible, and restarted, and nothing worked, the iPhone still will not allow wifi calling. I suppose it is time to shop for a new carrier. I don't mind bad customer **********************, but ******************** is not providing the service that I am paying for.

  • Alex S

    Date: 12/28/2024

    ** I had to get a new phone: Visible disconnected cell service as soon as they sent out new SIM card but twice they made unacceptable errors - first sending the wrong SIM card and second time, sending it to non-existent mailing address that I never told them - I spoke with *** on the phone and confirmed that the address on file is correct - I cant believe the incompetence and ignorance of the customer ********************** ***. ** now a week later, I still dont have cell service, making life difficult.

Visible Service, LLC is NOT a BBB Accredited Business.

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