Reviews

Review Details

• Review fromSarah C

  Date: 12/16/2022

  1 star
  I've had visible since 9/22. Each month comes with a new & unexpected issue with my service: dropped calls, failure to receive calls, callers can't hear me or vice versa, SMS doesn't work for days at a time, then suddenly texts come in all at once. This isn't a phone issue because Whatsapp still works without wifi and doesn't experience any of the issues listed above.It took 2wks for my service to become remotely "reliable" after I switched to visible. They're capable of promptly emailing you regarding billing and 2-factor authentication, but when you try to redeem the $150 promotional gift card for 3months of continual service and on-time payments, they won't email you at all.If you look at the reviews on android & apple app stores, they have 3.5 stars because they're either paying people off to change their opinions or the reviews are written by bots. I thought I was tech-savvy enough to ameliorate the "do it yourself" aspect of visible's service agreement. If visible was a semi-decent company and not a scam artist, I still believe I could use it without too many issues. Unfortunately, that's not the case. ******* wireless needs to cut ties with visible if they want to remain reputable. ******* may benefit from cheating people out of what they're paying for. I could elaborate further on how disappointing visible is, but this business isn't worth wasting any more of my time.

• Review fromSumarani K

  Date: 12/07/2022

  1 star
  I have ordered a new iPhone14 pro along with a new service from Visible. Shipment and Delivery was super fast. That's it, nothing else to feel happy about being with Visible. I was not able to activate my service and it says my service is on stand by. I tried to reach out to their customer **********************, we can reach them via chat only, no call in number. And worst thing is that you have to wait anywhere between 1hr to 2hrs to connect with their agent, chat sessions would get disconnect very frequently and you end up waiting another 1-2 hours to get hold of a new agent. They gave me a case number ******** on 12/01 and promised that issue would get resolved by EOD. whatsoever, I have not received any updates from them on 12/01 and since then I chat with them every day twice(morning and evening) to hear that they can't see what is happening on my case. The only response I get from them was someone would get back to me, and that never happens. I received one case update on 12/03 late night that they are working on my case would get it resolved within **** hours. Again, no updates on 12/04 and 12/05. On 12/06 they told issue is resolved and tried to activate my service. I can't believe that I still can't activate my service. I again reached out to their customer ********************** and they gave me a new case number # ******** and again same update that someone would reach out to me with an update. Never think about Visible unless they add more focus providing better service and better customer support.

• Review fromTony J

  Date: 12/06/2022

  1 star
  Switched to Visible on 11/29, canceled after 3 days and went with another carrier. This company was never able to initiate phone service and when I canceled, refused to give me a refund.Visible Wireless did not deliver, their practices are unethical, and customer ********************** is virtually non-existent.Do not use this company!!!

• Review fromMike G

  Date: 12/02/2022

  1 star
  Could not order a phone as credit card was locked down on their site; tried another card but still couldn't place an order. Long chat wait and was advised issue would be resolved within ***** hours and customer svc would reach out via email. Asked if promo would still be valid and they said yes. No contact from cust. svc since and promo phone price went up and discount available went lower. If these are initial issues, can't imagine if there is an app or connectivity issue.

• Review fromDerek L

  Date: 12/02/2022

  1 star
  The live chat is useless. My service does not work at all, yet they are still billing me for service that I can't use. Visible better make this right for me, or I will proceed to file a complaint with the BBB. I feel like I am being scammed.