Reviews

Review Details

• Review fromKatherine M

  Date: 03/21/2023

  2 stars
  I just signed up for Visible service, and other comments online about the service are correct. It's OK, but it's slower than ******* with ******* customers having preferential service during busy times.However, in order to sign up for the service, I had to give them the **** number from my old phone. That phone didn't work with Visible's service, so they promised to send me a Midnight phone for free. Nice...except that even after following all the instructions and shipping my old phone to them with their shipping label and within the time frame allowed, they charged me $100 for the new phone without notice or explanation. When I chatted online with a Visible rep about this, he could give no reason for this charge and said he would investigate. 12 hours later I got an email saying my request to reverse the charge was rejected. Again, there was no explanation. I feel that's shady.

• Review fromCC G

  Date: 03/21/2023

  1 star
  The company lure you in with gift card promotion, but they will never give it to you even though you meet all the requirements. Talked to several customer ********************** agents on this issue, and they all gave the promises saying no worry, you will receive it in no time. They are liars. And this is not a isolated case, as I can see many similar cases here. Stay away from them.

• Review fromMegan B

  Date: 03/21/2023

  1 star
  Just don't!! Service is spotty. I didn't get all my txt or calls sometimes. Mostly, customer ********************** is THE WORST!!! There is no phone number you can call. It all has to be online chat. Their online chat agents are not helpful. Also, they disconnect from the chat if they aren't able to help you. I went through 4 agent. I ended up asking for a call back. The agent said he scheduled it. I never got my call. Get back on chat to find out the agent never scheduled it. Still never got my issue resolved. If you want to transfer your number to ******** DON'T! Just don't!!! I've never dealt with such a headache in my life!!! Still never got my phone number transferred. I spent several days and hours of the phone with ******* customer ********************** trying to help me. Never was able to transfer my number.

• Review fromPaul K

  Date: 03/02/2023

  1 star
  The coverage map shows 5G across my neighborhood. ButI only get 4G LTE, and in one area there is no data reception at all.

• Review fromThomas W

  Date: 03/02/2023

  1 star
  Messaging outage for over three days with no resolution. Visible Care bricked one of our phones trying to resolve Messaging issues. No resoution in sight when this review was written.

• Review fromJennifer J

  Date: 03/02/2023

  1 star
  I will give them zero stars if this allows me to submit. If I have to rate a 1, it isn't even worth that. I signed up in Jan. 2023 for the 1 year promotion at $15.00 instead of the regular $30. They have been billing me $30 for the past 2 months. I did get through on chat twice. First time, after going through the whole explanation, they dropped the chat so I had to start all over. Second time I got through, they promised to refund me the $15 per month and ensured I would only be billed that moving forward. No refund ever came and now when I try to get through on the chat, it times out and makes me start all over again without ever reaching an agent. Going to cancel the plan and fight costs through my credit card. Stay away!!

• Review fromJessica K

  Date: 03/02/2023

  1 star
  If I could give this company zero stars I would. This is truly one of the worst experiences I have ever had with a cell phone carrier. I had contacted them because my SMS texting randomly stopped working one day and it took about 2 hours to get ahold of customer ********************** (they do not have a number to call so you have to wait for someone to "chat" with online) and then it took another hour for them to resolve the issue. The entire conversation with the customer ********************** rep felt like I was speaking with a robot and they were not answering any of my questions. After about an hour it looked like my sms text messages were working... but then my iMessage completely stopped working. Now I am without both SMS and iMessage so I am back inline to talk to a representative. This is absolutely ridiculous.

• Review fromRyan W

  Date: 02/20/2023

  1 star
  I tried switching from ******* to Visible during the $15/month deal in January 2023. However, Visible did not recognize my service address. After a week of chatting with their support everyday and getting dragged along through multiple technical teams, them making me send proof that my address is real instead of just googling it, and multiple account verifications, they finally added my address manually. But by then, the $15/month offer expired and they wouldnt do anything for me. By far the worst customer ********************** Ive ever experienced, with the issues 100% driven by their poor stream design.

• Review fromMichael C

  Date: 02/16/2023

  1 star
  Run from them. Customer ********************** is abysmal. I have had so many glitches after transferring from ******** The cheaper price just isnt worth it. You cant talk with an agent on the phoneits online chat only and youre waiting forever, then ??! Signal lost! Start ALL OVER. Grrrrrr

• Review fromMatthew L.

  Date: 02/07/2023

  1 star
  Got a $15 a month rate for the first year. They started charging me $30 the second month. They said I had to port in a number to get that deal. I don't remember seeing anything about that. I think they tricked me.