Reviews

Review Details

• Review fromJessica K

  Date: 03/02/2023

  1 star
  If I could give this company zero stars I would. This is truly one of the worst experiences I have ever had with a cell phone carrier. I had contacted them because my SMS texting randomly stopped working one day and it took about 2 hours to get ahold of customer ********************** (they do not have a number to call so you have to wait for someone to "chat" with online) and then it took another hour for them to resolve the issue. The entire conversation with the customer ********************** rep felt like I was speaking with a robot and they were not answering any of my questions. After about an hour it looked like my sms text messages were working... but then my iMessage completely stopped working. Now I am without both SMS and iMessage so I am back inline to talk to a representative. This is absolutely ridiculous.

• Review fromRyan W

  Date: 02/20/2023

  1 star
  I tried switching from ******* to Visible during the $15/month deal in January 2023. However, Visible did not recognize my service address. After a week of chatting with their support everyday and getting dragged along through multiple technical teams, them making me send proof that my address is real instead of just googling it, and multiple account verifications, they finally added my address manually. But by then, the $15/month offer expired and they wouldnt do anything for me. By far the worst customer ********************** Ive ever experienced, with the issues 100% driven by their poor stream design.

• Review fromMichael C

  Date: 02/16/2023

  1 star
  Run from them. Customer ********************** is abysmal. I have had so many glitches after transferring from ******** The cheaper price just isnt worth it. You cant talk with an agent on the phoneits online chat only and youre waiting forever, then ??! Signal lost! Start ALL OVER. Grrrrrr

• Review fromMatthew L.

  Date: 02/07/2023

  1 star
  Got a $15 a month rate for the first year. They started charging me $30 the second month. They said I had to port in a number to get that deal. I don't remember seeing anything about that. I think they tricked me.

• Review fromCraig N

  Date: 01/30/2023

  1 star
  Verizion/Visible hacked Dec 2022, no communication from them. Decided to change acct. password and credit card and sim card. Although account address was correct they shipped me 3 Sim cards! None of them worked in the phone I was using on Visible. Talked with 4 reps via chat, none had ackue, kept reading from call center script. Found out **** didn't work because visible deleted my plan. Their solution was upgrade to a more expensive plan and ship me yet another som card. All this over 3 days and +8 hours on chat with support. Asked for refund 3 days service due to their problems, wanted credit to my credit card, they can only give account credit. WOW what a bad experience! Im6 moving to Verizion until I can setup on another carrier. Oh BTW, can't talk to anybody, chat only outside the US!

• Review fromRobert K.

  Date: 01/07/2023

  1 star
  To call Visible Wireless HORIBLE is an insult to anything horrible!! This is, without a doubt, the WORST company I've ever had the misfortune to be involved with. I signed up and NEVER had service for over a week!! Then after over 10 hours of online chats I finally pulled the plug and asked for a refund. They told me I wasn't entitled to a refund because I had the service for over 7 days which is past the window for a refund!! If you think about it, I was penalized for trusting them and their tech support to fix the issue!! I could go on and on, but I've wasted enough precious time with these IMBECILS!! Run away from this company like your hair is on Fire!! I'm 61 years old and this is THE ABSOLUTE WORST COMPANY I'VE EVER DEALT WITH IN MY LIFE!!

• Review fromFang W.

  Date: 01/03/2023

  1 star
  I purchased iphone13 pro from visible for their $150 gift card promotion two months ago. When I place my order I start to talk with the customer ********************** every day almost half month. they always tell me cannot port in my number and they keep telling me "port could not be completed because your old service provider. Please contact your current service provider for further assistance" Then I contacted ******** and they told me there is nothing wrong with my number. So ******** tells me to ask Visible and Visible tells me to ask ********. I've been talking with ******** and Visible customer support every day but still got no result. It truly was mental abuse and I truly felt mentally abused. Then, visible cancelled my order without my knowledge. and I also ask for the explanation, no respond. Forced me to return the phone. I ask for help from Visible. The customer ********************** *** told me she can help me resolve it for me. She Due to a problem with their system, I couldn't log into my account at that time and they could operate in the background. She give me a new phone number and let me use it, she will deal with all the thing from their side. I also asked her several times to confirm if I could get the 150 gift card if I completed three payments, and the answer was yes every time. And I submitted the relevant screenshots. She told me just provide the case number #******** when I finish 3 payments. Today, I finished 3 payments and talk with customer **********************. They told me I can not get the gift card due to there is no port in from an eligible carrier, the promotion cannot be added. I think visible is fraud. They are cheating consumers. Now, I want to apply for refund the phone.

• Review fromTonya H.

  Date: 12/25/2022

  1 star
  I changed my phone number on December 24, 2022. My services never connected with the new number provided to me. I reached out to customer ********************** multiple times about me not having service after my number was changed and no one could help me. I talked to another agent today, December 25, 2022 and the agent told me that I needed to wait another 24 hours and there was nothing he could do. I dont understand why I have to go an entire 48 hours without service when all I did was change my phone number. Its not right that I am having to still pay the full price for my phone bill when I havent even been able to use my services for almost two days now.

• Review fromJenni N.

  Date: 12/22/2022

  1 star
  This has been a shady experience, at best! My brand new iPhone couldn't receive phone calls for the first 2 days and of course there is no support with the company except through chat where they are nice but not knowledgeable enough for some of the problems they are faced with. When transferring my number over, it wouldn't allow me to choose anything but "other" so I was advised from their chat to choose other. Months later, I get notification that my promo is removed because I didn't port in a number from a participating carrier... Yes, I did as Metro PCS is listed. But they have repeatedly stated that I need to prove port (they ported for me) but Metro is a pre-paid plan and won't issue any kind of statement and say they can't give any info but port confirmation numbers (which I provided to Visible). Visible still refuses to honor the promos even after given that information. This was all very misleading and it just seems like an attempt to get out of giving its customers the promised promos. I will be changing carriers again if Visible is unable to honor their promo. Zero Stars!

• Review fromRichard P

  Date: 12/21/2022

  1 star
  Visible customer ********************** is horrific. Here's why.I signed up two phone numbers. They were having a 15OFF promotion. $15 off for three months. According to instructions I thought I was supposed to enter the $15 off code or see some button to push during sign-up. I didn't see it. I contacted customer **********************. No phone only chat. It's time consuming & offers conflicting/wrong advice.The first agent told me to cancel my orders and redo them. Tried to figure out how but had questions. Contacted customer ********************** again. Asked how to cancel my existing orders but the agent suggested $15 off promo was available another way. He did something on his end, gave a case number & told me after the phones were activated - contact customer ********************** & the $15 off promo to both accounts would take effect.Perfect, right? NO! It never happened. They refuse to give me the full promo. I call for guidance, guidance is given, I followed the agent's instructions and have spent hours/days without any result. They blame me because I didn't enter the proper code? I made a mistake on sign-up but tried to correct it and now all they say is you didn't put the code in? No accountability for the bad guidance given by their agent. Terrible customer **********************. They know the day I signed up the promotion was available but refuse to give it because I followed their agents remedy? Really?1 more chat agent nightmare. I have an Iphone 6 --- can't update the ios software, Thus, can't get the Visible app, to activate my phone. Both phone numbers are ported from other company. Big problem. Chat with agent. agent tells me, they activate my phone without the app. I told agent - I don't believe you. Every time the agent claimed they couldn't activate my phone. I said, I don't believe you. Fortunately, The agent had tech call. No problem. Tech activated my phone. They offered to correct my bill for only one month but not 3? How stupid!