Reviews

Review Details

• Review fromGary J

  Date: 10/05/2023

  1 star
  In August **** installed an air conditioner. We have been concerned about a noise it makes. Started calling project manager 3 weeks ago, left three messages. Never returned phone call. Talked to him Monday and he said he would call back in a couple hours. That was 4 days ago and he never called. Called home office yesterday and I was put on standby service for today. No show, no call. I called them at 4:30 and was told I was still on schedule. Never heard from them. Between a furnace I bought a year and a half ago AND the air conditioner I have dropped ****** dollars and **** refuses to give me requested service. Horrible way to treat a customer.
  

  Lion Home Service

  Date: 10/11/2023

  This issue was escalated to management, and on the day of your original visit to assess the unit, you spoke with the Install manager. There was indeed a miscommunication, which was addressed internally. The appt was moved to the next day, where you were notified of our dispatch, our tech arrived, and the issue was resolved. You have our sincere apologies for the lack of communication, and our promise that we strive to do better always in our communication, care and service to our clients.

• Review fromCurtis C

  Date: 09/22/2023

  5 stars
  Great communication and delivered exactly what we needed. I would recommend Lion Home Services for your septic tank needs.

• Review fromBob C

  Date: 09/16/2023

  5 stars
  **** did an awesome job. Friendly and professional. Will highly recommend Lion Home Service!
  

  Lion Home Service

  Date: 09/18/2023

  Thanks for the great review on ****! He is an awesome part of the Lion ************* and we are glad to hear that you are happy with the work done. We look forward to helping to service your home needs in the future!

• Review fromKevin N

  Date: 08/07/2023

  1 star
  Would give negative stars if it was possible. These clowns came out to fix a slow/clogged kitchen drain. In the process they broke the drain pipe in a finished basement ceiling. After fixing the pipe they came out the same day and snaked it again and said they fixed it. 9 days later it was backing up again so i called them back being that there was a 67 day warranty. The guy shows up today and said since they were already out twice that the warranty didnt cover it. You would be better off lighting $300 on fire than have these bozos do anything at your house!!!!
  

  Lion Home Service

  Date: 08/08/2023

  After review of the three visits, the first visit identified that there was an issue with a broken pipe after verifying there was no clog. Client opted to fix the pipe himself. He called us back out same day after pipe repair was done. No clog was detected a second time, the water was run and the disposal was run as well with no resulting leak or backup. 2 weeks later he called in again advising of an issue. Although third visit was not under warranty, no charges were applied and no money collected.

• Review fromMike H

  Date: 07/29/2023

  1 star
  Day 1: Friday July 28th we had ****** from Lion come to look at our Lennox AC unit that was not working. We paid $141.00 for the call. His diagnosis was that the compressor had failed and needed to be replaced. In addition, he said the system was leaking refrigerant. Neither of these items were specifically checked!! The cost of a new compressor was some $4300 but that it might not solve the problem, followed by a recommendation that the complete AC system be replaced. They could install a new system the next day (Saturday) for over $14000! Day 2: Saturday July 29 **** from *********** Air came to inspect the system. This company was the original seller/installer of the system. Based on my description of what was happening, **** thought that the capacitor in the outdoor unit was not working. This was the **** AND THE SYSTEM WAS ALSO FULLY CHARGED. A 15 minute fix - $475 weekend call ad parts.So, why was the Lion tech unable to diagnose a relatively simple problem? And why did he lie to me about the refrigerant leak?? WTH? We wasted money on the Lion call and were subjected to very aggressive attempts to upsell service agreements and other items as well. This also happened on a previous Lion service call. We subsequently learned that Lion techs are paid on commission thus the extreme pressure to buy their products. I will never call Lion again for any service. Im surprised that he didnt suggest that all of the house ductwork needed to be replaced!!I gave a one star rating because zero stars wasn't a choice
  

  Lion Home Service

  Date: 07/31/2023

  After a review of the job notes, photos, and estimates provided, I see that a comprehensive diagnostic was performed and showing the compressor was pulling zero amps. A picture was taken of the instrument used to check and all photos should have been attached to the invoice received by the client after the visit. The client also received multiple estimates- 2 for replacement options as we are a permanent resolution company, 1 for a filter upgrade, and 1 for repairs to their Lennox system. Service agreements are offered as part of our system replacement due to their immediate value on the estimate and is never an aggressive sale. As far as the $141 fee for the visit, that is a $29 dispatch fee and a $112 diagnostic fee. The dispatch fee is explained during the initial phone call, with the explanation that any diagnostics or repairs would be discussed by the tech at the time of visit.

• Review fromGwen S

  Date: 07/03/2023

  5 stars
  ****** was very knowledgable and skilled in assessing the health of our sump pump. We will be calling Lion Home Service again as needs arise. Plus, he was a very personable, sincere, and nice young man.
  

  Lion Home Service

  Date: 07/17/2023

  Thanks for the great review! We appreciate the positive feedback as our teams work very hard to meet all our client's needs. Thank you!

• Review fromJohn K

  Date: 06/29/2023

  2 stars
  Initial work was done in a timely manner. However after replacing the sewer line the hound around the cleanouts was not compacted properly and now there is a sink hole around the cleanouts. I have called 4 times to try and get the issue resolved. Same result each time - they say someone will get in touch or be out to check things out but no one comes out or calls back. I would think twice about using this company - talks a good talk but no results.
  

  Lion Home Service

  Date: 06/30/2023

  After the original work was completed, the customer advised us of settling of the ground. Although it is in the estimate and contract that we only rough backfill and are not responsible for landscaping, settling or any other groundwork, we did go back out and add dirt to the area since it was so soon after the work was done. **** has seen an unprecedented amount of rain which has caused issues for many homeowners, whether they have had work done or not. We have already advise the customer that we would return a second time to add additional dirt, however we have to work with our subcontractor and do not have control of their schedule. This has already been discussed with the customer and is still our plan to compete, but we cannot adjust the subcontractors schedule and must work within their availability.

• Review fromTom B

  Date: 06/12/2023

  5 stars
  **** from Lion was courteous, professional, and thorough. Diagnosed the situation and provided options.
  

  Lion Home Service

  Date: 06/13/2023

  Thanks for the 5 stars ***!
  

  Lion Home Service

  Date: 06/13/2023

  **** is a great part of our team and I am happy that he gave you options so you can choose what works best for you.

• Review fromEd V

  Date: 04/30/2023

  5 stars
  Mathew H****** with Lion was professional and did an excellent job.
  

  Lion Home Service

  Date: 06/13/2023

  Thanks for the 5 stars **!

• Review fromKaren W

  Date: 04/25/2023

  5 stars
  I am so appreciative of the consideration of the company to give a window of time to arrive and a picture of the technician.
  Technician was friendly and helpful.
  I would highly recommend Lions.
  

  Lion Home Service

  Date: 04/28/2023

  Thank you for the great review Karen! We always appreciate the feedback and love hearing that we provided great service to our clients. We look forward to servicing your home in the future.
  

  Lion Home Service

  Date: 06/13/2023

  Thank you for the 5 stars *****! We aim to give the best service and expectations to our clients and I am happy we provided you with our all star service!