Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OnTech Smart Services

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  OnTech Smart Services

  45A Commerce Way Totowa, NJ 07512-3106

Review Details

• Review fromZac S

  Date: 02/23/2023

  1 star
  I scheduled the appointment with an OnTech technician. He showed up on time and was very nice. That is the end of the good experience. The technician that they sent was obviously unfamiliar with the ring system. He had to call his office multiple times to answer seemingly simple questions. While he was waiting for his office to call him back, he tried to setup a demonstration of a Polk Audio Sound Bar system and sell it to me. After I told him no multiple times, he then quoted me four different prices on the exact same equipment, only then to tell me that they did not have most of the equipment and that I would need to order it myself and they would return to install it. To sum it all up, they wanted to charge $98.00 per device for installation on the parts that I would have to order. I do not recommend using OnTech is you live in the ***** area. Because of my experience with ring/OnTech, I will probably go with simplisafe and do the install myself. I wish that I could get my money back from OnTech.

• Review fromAnthony & Barbara S

  Date: 02/18/2023

  5 stars
  We just had "On Tech Smart Services" both supply and install Ring 3 at our home in ***********, **********. The young man, ****, who did the install was as conscientious as he could have possibly been. The original plan was for him to install the wired Ring device I had already purchased, knowing he may have needed to swap out the transformer for one with higher voltage. He went all over the house looking for our transformer, but could not find it in our home or attic. Finally we gave up looking, and he took 1 out of his truck with a battery pack that would charge automatically with our low voltage transformer, giving it the same ability as the wired version he was substituting. He did an expert job leveling and installing the Ring device at our front door, testing it to make certain it performed all functions. My wife and I could not have been happier with his work and especially his attitude, as neither could have been better by any barometer. I have recommended both he and his company, On Tech Smart Services to ****************************************** (Very Happy customers)

• Review fromPeter W

  Date: 02/18/2023

  5 stars
  OnTech is always responsive to getting our issue resolved. We have had the same service be it when we lived in ********** until recently having them come to our house we bought here in ********. Their techs are polite, listen and explain things in a very understandable manner. They are both great on and off line. Just brilliant. Cheers. *****.

• Review fromMary M

  Date: 02/18/2023

  1 star
  ZERO STARS! Scheduled appointment, took payment in full in advance and NO show. No call to let me know. No manager available to fix the issue.My nightmare story: I purchased a SimpliSafe security system and they recommended OnTech as their installer. OnTech scheduled a Sat. 8 am - 10 am appointment (first available) and requested payment in full (~$300). I was told that I would get a call 30 minutes prior to the arrival of the technician. At 9 am, I started to wonder why I hadn't received a call yet. I called and was told they could see the appointment and the payment, but no one had been assigned. I was told a dispatcher would call me back by 10 am. I didn't get a call. So I called again at 10 am and was told a dispatcher will call me back in 30 minutes. I didn't get a call. So I called a 3rd time at 10:30 and was told "No one is available to do the service. No manager available to address your issues. A manager will call you back in 72 hours." This is unacceptable. I purposely purchased security system and install for my college daughter who was assaulted at gun point. I do not live in the area and extended my stay to ensure that the security system that never got installed. Go with another company.

• Review fromFrances T

  Date: 02/17/2023

  5 stars
  ************** was polite, patient and professional. He took his time to explain how to use system we are in our 70s and 80s.

• Review fromWilliam H

  Date: 02/17/2023

  5 stars

  William H

  Date: 02/17/2023

  Outstanding response. The tech. identified the problem and had it fixed better than expected. I think that **** reprogrammed their modem "over-the air" and I did not know what to do. But the OnTech tech. did, and did it very fast.

  OnTech Smart Services

  Date: 04/03/2023

  On February 21, 2023, we received your review, dated February 17, 2023, filed with the Better Business Bureau.You said that your OnTech technician resolved your technical issue quickly.Thank you for reaching out with your experience. We strive to provide excellent customer service and it is gratifying to hear that your experience was a positive one.

• Review fromCindy W

  Date: 02/16/2023

  5 stars
  My experience with On Tech was extremely positive. The tech was knowledgeable and very personable and made the whole experience enjoyable. He got to my new house on time only to find that I had no internet set up at all. No wall ****** - nothing! The cable ** had to **me out and do the installation before the tech **uld do anything. I called OnTech and asked if he **uld **me back tomorrow and they didnt have anything available for 5 days. I wasnt going to be in town then and would not be back until April and did not want to leave my house unattended for that long. On Tech moved things around and ***** was able to **me back the next day. He got the job done excellently! Highly re**mmend!

• Review fromJerry B

  Date: 02/14/2023

  5 stars
  ******* and **** of the ******** ** OnTech office did a fantastic job for us! They were on time and made suggestions (which we accepted) on how best to achieve the results we were looking for. They were very professional and friendly. We will recommend OnTech to family, friends and business associates.************

• Review fromKaren N

  Date: 02/14/2023

  5 stars
  Excellent worker, excellent reponse to the work request by OnTech!. Was on time and finished earlier than expected. Very polite technician!!!

• Review fromTara M

  Date: 02/13/2023

  5 stars
  They were professional and knowledgeable. ***** was so awesome! He trouble shot everything due to the way our house was set up. Bought additional products and he installed for us. He didn't push anything on us at all. It was all our choice to purchase. He had extra with him too. It was an awesome experience!