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Tech Support

OnTech Smart Services

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    4.47

    Average of 454 Customer Reviews

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    Review Details

    • Lauren K

      Date: 12/27/2022

      If I could leave them negative stars I would, and I dont say that often at all! A technician came out, told us they couldnt install the nest doorbell we had- it would be easier for him to sell us a different one and install that one. It ended up being a bad product (didnt record 24/7 like I asked-the product I originally bought did though!). When I called customer service to help me with it- the supervisor was awful!! I work in customer service and I was appalled by the way they handled it. She wouldnt accept the product back and wouldnt come out to install the original one I bought without paying the full price again. The only deal she offered was a membership which I absolutely dont want considering they did bad work to begin with. I post this as a warning so others dont also hire a company that wont stand behind their service at all. ****** really shouldnt recommend them to install their products.

      OnTech Smart Services

      Date: 02/08/2023

      On January 27, 2023, we received your review, dated December 27, 2022, filed with the Better Business Bureau.
      You said that you selected the installation of a wired Google Nest doorbell. When the technician arrived, he informed you that the wireless version of this doorbell would be easier to install, and you agreed. Eventually you found out that the features available on the wired model are not the same as the wireless one, specifically access to a feature on Nest Alert that records 24 hours a day, seven days a week. You would like the wired doorbell version installed, as it includes this feature.
      When we spoke today, you informed me that you already had the wired doorbell installed. I offered to refund the cost of the installation ($49.99), which you accepted as a resolution. Please allow three to five business days for processing.

    • Alexander K.

      Date: 11/29/2022

      I paid $50 to have a technician come to my house and help inform me on which cameras to properly choose exactly from Ring so I did not fall into issues and then have to deal with exchanges/returns etc. When the installer came he told me I needed an adapter/out let installed by an electrician which I came to find out I did NOT. This led to the first incorrect purchase, the second camera he suggested for another angle I came to find out was not the correct one and I had to buy the one that already came with mounting. This is now after I placed my order with Ring and have contacted them and the order has been placed and on the way so they cannot stop it. This means I now have to wait another week for the products to arrive to then return them and then REORDER the cameras which I will have LOST my Black Friday discount on and hopefully receive those in another 2 weeks on top. This is an absolutely horrible company I will never use or recommend you to anyone for the headache you caused me.

    • Mary J

      Date: 11/28/2022

      I am so angry this company is a rip off. I should have known better when I saw the dish truck pull up. The tech hooked everything up real quick. After he left I attempted to turn nest thermostat to cool. I was in for a great shock. I was only getting heat. I spent a miserable weekend. They came back out the following Monday. Could not get it fixed, ended up telling me that it was not compatible. Please do not use this company. So I am out o$129.00.**********

    • Tee N

      Date: 11/26/2022

      Installer of Nest thermostate told me what I already know and then accused me of having a **** system was not operational. Installer then restored my system and the **** system turned on without a problem. Then the installer told me I have an old **** system that's why it isn't working. Many units have the same **** system and I have seen them with Nest thermostats. Installer then said that he only has 1 hour per appointment and he had to leave since it was already over an hour.Basically paid $130 for someone to come out and not install my Nest Thermostat and tell me what I already know.

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