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Business Profile

Tech Support

OnTech Smart Services

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnTech Smart Services has 2 locations, listed below.

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    Customer Review Ratings

    4.32

    Average of 417 Customer Reviews

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    Review Details

    • Michael H

      Date: 06/09/2025

      Third time I have used the service; will use them again.

    • Elaine J

      Date: 06/09/2025

      This company was great on the phone, to the point, and informative...The Technician Really made it happen efficiently , with consideration of my home, me, and just did a great job......Probably the best company I have had in a very long Time...Thank you OnTech

    • Kathryn F

      Date: 06/02/2025

      ****** with OnTech did an outstanding job setting up my security system. This is the second time he has set up a Ring system for me and I am just as pleased this time as the time before. He took extra time working to get everything just right!

    • Patricia B

      Date: 05/22/2025

      Great company to work with. The scheduling was easy with a very friendly staff. The tech, ****** assigned to my install was fantastic. He was very professional, pleasant to work with. He was very respectful of my home cleaning up the containers once installed. He explained the system to my understanding. I would highly recommend using the company. The service experience was great

    • Michele V

      Date: 05/15/2025

      Did not follow installation instructions resulting in a faulty installation.Claimed they did nothing wrong, despite documented proof of instructions not being followed.

    • Robert J

      Date: 05/04/2025

      Great, on-time, installation. Installer was helpful and made sure the sensor placements made sense. He kept us in the loop step by step and made sure the app was controlling the system properly before he left.

    • George M

      Date: 05/02/2025

      I employed OnTech to install a Simplisafe security system. They offered an appointment time within a 2 hour period. The technician called 45 minutes before arriving to insure my presence during the installation process. The technician was very knowledgeable and meticulous with his work. He did an excellent job and left the home very neat and clean. My experience with OnTech exceeded my expectations in all respects.

    • Jodie G

      Date: 04/27/2025

      ***** with On Tech was awesome! Product knowledgeable, respectful of my property, professional and a great sense of humor.

    • Anthony L

      Date: 04/05/2025

      Anthony L

      Date: 04/05/2025

      I purchased a Whole Home Enhanced Kit from ******** because they promised a free installation from OnTech with my purchase. I never received an email with the security code. After 3 or 4 (!!) chats with their customer service team I was finally able to receive a code to use with OnTech. This code DOES NOT WORK and Ring and OnTech have not been willing to fix their issue. After multiple phone calls with the OnTech team I still have not received any help from them either. I feel like I have just been scammed out of my time and money from 2 companies who have no intention of providing the service they promised. Not to mention that OnTech only has the option for "Premium Appointments" which cost $20. Even if you go out months or years there are no normal appointments so as far as I can tell the promise of a free install was a sham from the start even if the code would have worked.

      OnTech Smart Services

      Date: 04/07/2025

      Hello *******, This review is left for the incorrect Ontech. You are looking for Ontech *************** I believe they are out of GA. We are an IT **************** located in **, we do not do anything with Ring systems or residential service.

    • Kimberly K

      Date: 04/05/2025

      Had a fantastic experience with the OnTech ******* office - installation of my WeBoost system was flawless! Would highly recommend my technician especially - bright young man named ******. Scheduling, arrival, time to do the job, sucessfull installation - not a single problem. quite Refreshing to experience this.

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