We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tech Support

OnTech Smart Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

OnTech Smart Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.32

    Average of 418 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ruth H

      Date: 08/01/2023

      I was more than satisfied with the tech visit. He was very nice, professional, knowledgeable and an excellent teacher.

    • Brian F

      Date: 07/30/2023

      I was completely satisfied with my appointment and and happy with my security system.

    • Alice G

      Date: 07/27/2023

      On Tech installed my Simpli Safe Security System. The representative was on time and very professional. He made sure I knew how to operate the system and answered all my questions with patience and courstesy.

    • Marilyn W

      Date: 07/26/2023

      I had a complete security system installed and the techs arrived on time. I got e-mail notifications prior to arrival and a phone call with a ***** minute arrival time. Techs were professional and took the time to explain each step and piece of equipment. I was lucky enough to a have a tech that was paitent with me and answered all the questions I had and then some. I can't speak for the whole company but I was fortunate to have a pleasent experience.

    • Craig B

      Date: 07/26/2023

      Tech was professional and worked hard to install monitor with all wires hidden. He spent 20 minutes making sure that everything looked great. Very personable and knowledgeable expert.

    • Denise C

      Date: 07/26/2023

      Great customer service. ************** was awesome. he took his time, installed our alarm system was early on arrival. Reviewed everything that came in the box, then we walked to see where we were going to put everything. After install, he showed me how to use the unit and also how to use the **** He was very detailed orientated. Professional, Kind.We are truly blessed by all of his help. thank you DCoats.. ******

    • Diego S

      Date: 07/24/2023

      I've read several reviews for this company, some of them not positive. Can't agree with them... our experience with On-Tech and **** (the technician that responded to the job) has been extraordinary. Very pleased with how they handled our needs.

    • Kelly K

      Date: 07/21/2023

      Technician arrived an hour late to install a thermostat. He messed up the wiring which he is not licensed for and then said he could not install the thermostat and I needed an HVAC person. Yes I did because he messed up the wiring. Air conditioning did not even work after he left.

    • Nathan R

      Date: 07/17/2023

      So far a very poor experience dealing with their customer service. There are two issues I experienced. First, their customer service. None of them were able to help me schedule an appointment for installation of one of their hardware products. I had already bought and paid for the hardware and installation, they just needed to reference the order, and schedule the appointment. I was passed from one person to the next for over an hour. Second, their phone system is messed up, I kept getting placed on hold as I mentioned however several times in a row, the que I was in reset and I had to start over. I waited for ***** min at a time each time, and I spoke to 5 different customer service members. In order to get anything done, they had to place me on hold. And thats where I would get lowest in the question again and start over with someone new. I waited for so long, that the 3rd party they were trying to book my appointment with actually closed their office for the day, and OnTech told me to call back the next day...pathetic. This business is just a middle man. And they clearly are skimping on the cost/quality of their customer service, and their internal IT ********************.

    • Lisa B

      Date: 07/17/2023

      Could not be happier with this service AAAAA+++++. Very very knowledgable and very patient while teaching me about software. So happy, price is so competitive!!

    OnTech Smart Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.