Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

OnTech Smart Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  OnTech Smart Services

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  OnTech Smart Services

  45A Commerce Way Totowa, NJ 07512-3106

Review Details

• Review fromJohn T

  Date: 03/23/2023

  1 star
  Purchased an "Annual Maintenance" agreement a little less than a year ago. Have had a tech out to our house twice. We have purchased ****** Mesh and numerous cameras through OnTech. Just had to replace our Wifi router in the home and noticed several cameras are not working. Called OnTech only to find they are not in business any longer. Frustrated.

  OnTech Smart Services

  Date: 04/03/2023

  On February 16, 2023, we received your review, dated February 10, 2023, filed with the Better Business Bureau.You said that your OnTech advisor was very helpful in recommending and installing your equipment.We are truly gratified that your experience was a positive one. We strive to provide excellent customer service and were pleased that your experience was a positive one.

• Review fromMarta P

  Date: 03/21/2023

  2 stars
  Ontech came out initially to install about 8 Ring devices. The technician that came out advised us to return the battery-powered cameras for the wired ones so that we do not have to constantly charge the battery. The technician said that we have a credit installation for 4 devices because we ended up taking back the ones we didn't need for the ones we needed. When I called them back to get a new installation date the recording says they are experiencing technical issues. Almost 2 months later to this date and they are still experiencing technical issues. I just want my credit ************* on at this point. It's about a $400 credit. Oddly enough, Ring recommended them initially and they started out great. When I called Ring back, they have no knowledge of who Ontech was.

• Review fromRobert M

  Date: 03/14/2023

  1 star
  I purchased a ****** Nest Wifi Doorbell with a Video Security Camera from Amazon using Amazon Home Services to install the DoorbelI. The Amazon Home Services technician, after installation of the Wifi doorbell, talked me into buying two two ****** Nest Thermostats through a third party called Ontech. Via telephone I paid Ontech for the thermostats and installation services for a total of $772.89. The Amazon Home Services installer left the thermostats and indicated Ontech would call me to arrange a time to install. As I never received a call, I tried calling them a number of times over a period of a few weeks with a recorded message indicating they were having technical problems.

• Review fromVincent P

  Date: 03/14/2023

  1 star
  ontech , received over $600 from me to install a wired camera and doorbell. One installation was to be free. They installed a doorbell, took them over two hours, they brought the wrong camera twice, seems like they never got the order straight. Their service lady told me that the camera was wired and battery, that never showed up. so a month later they refunded me for the camera. Still can't speak to anyone at ontech or reach them on line. I feel my free install should be the doorbell, its the only thing they did install. And by the way ontech is owned by dish. Ontech said they were hacked and that might just be that they have lost some customer information. I think if that happened we should have the option to cancel the $199.99 we paid for this nonsence.ON TECH NEED TO BE INVESTIGATED

• Review fromAudra F

  Date: 03/13/2023

  1 star
  Same situation as others, OnTech charged me for installation of Nest Doorbell and their entire system went down due to cyber breach. Installer never showed up. I emailed company, because their phone is unavailable, but now even email is unavailable. That was 2 weeks ago. This is unacceptable. A company should have better systems in place to operate after a crisis.

• Review fromAnjenette M

  Date: 03/13/2023

  1 star
  I had an apt for Feb 28. No one showed or called. Cannot reach them by phone or email

• Review fromPRESTON H

  Date: 03/10/2023

  1 star
  They took my money and won't answer their phone, chat or email.

• Review fromHL M

  Date: 03/06/2023

  1 star
  OnTech has $200 of my money for an advanced payment on an installation. I cannot reach them by phone or email. The phone recording says that they have a technical problem, but it's been almost a week now that I've been trying to reach them. They don't update their phone message so I don't know that's happening. Are they going out of business? What about my $200? Even if they do have a technical problem, they should update their recordings daily in order to let customers know what's happening. I just don't understand a business that says that they're great, would treat their customers like dirt.

• Review fromDarrin W

  Date: 03/03/2023

  1 star
  We had a thermostat installation scheduled for Tuesday Feb 28 before our tenants moved in on March 1. Apparently OnTech was having a systemwide outage and their entire communication system was down. We figured it would be a temporary outage, maybe a few hours, but we received no notification whatsoever. Here it is Friday March 3 and their system is STILL down. How does a "smart" technology company have an outage for an entire WEEK??! Our tenants have now been 3 days without a thermostat and functioning heat. This is INSANE. At least come up with a solution to have your techs complete their scheduled installations. As for now we need to deal with irate tenants without a thermostat. We could hire someone else but have already paid for the installation. We even pay for an OnTech+ subscription--what a waste. I hope to god they are planning to compensate their customers for this.

• Review fromKristyn C

  Date: 03/02/2023

  1 star
  I had my Nest thermostat installed by OnTech, less than 6months later my battery is drained on my nest and throws a wiring issue. I've been trying to get this resolved since before the cyberattack that occurred, but even their onTech support chat and phone number cannot talk to their scheduling team. First the cyberattack, I get it, it happens. I cannot believe that there was no disaster recovery (DR) in place for a technical company. A fail on two accounts. Alternatively, their message on the voicemail says there will not be a service disruption for customers, but there VERY MUCH is because their support cannot contact the customer care nor scheduling team. So everyone is dead in the water. I've been told to email, great I have emailed every single day. I cannot use my heat or cooling in my home because of their faulty installation. So, no DR, my personal information may have been compromised , and no way for them to rectify their service is why I'm giving a 1. Disappointed customer.