Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OnTech Smart Services

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  OnTech Smart Services

  45A Commerce Way Totowa, NJ 07512-3106

Review Details

• Review fromMary U

  Date: 09/24/2022

  5 stars
  The first installer OnTech sent was useless. I had a SimpliSafe video doorbell camera with a chime connector. The tech was late, told me I needed a chime. I would have to order from *********** He finally said he could order it from OnTech. He then left, said he had to go home!The second tech, *****, was great. He told me that the Chime for SimpliSafe that the first tech had ordered was wrong and would not work. I would have to hire an electrician to hard wire the Chime and it would be very expensive.***** offered me another option: a ****** Nest doorbell video camera and Hub. We discussed it, it made sense. ***** explained how much I would save with an OnTech membership. I subscribed. ***** took the time to install it. It worked perfectly. I left the live video on. Five hours later, I could no longer get a live feed. ***** came back the next day and fixed it. He said to not leave it on live feed all day. That would drain the battery. I also have a streaming service through my ISP, not cable. He said that was draining the WiFi. ***** called me the next day to see how the camera was working. I told him the battery was at 6% and was working fine. ***** was the one who had told me that the battery had to be at 5% to work properly.To sum it up, *****, the second tech, more than made up for the slipshod manner and work of the first tech. Based on my experience with *****, I would most definitely recommend OnTech.

• Review fromMitchell P.

  Date: 08/10/2022

  1 star
  DO NOT use OnTech for any tech installation! I paid them to install a Nest thermostat, but the ** would not come on. I had my home warranty send out an ** repair company who told me the thermostat was not hooked up properly, so I called OnTech to come back and check- the technician assured me it was hooked up properly, and the problem was with my compressor. I had the ** company come back out and he showed me the 2 wires for my compressor were not hooked up to ANYTHING! I filed a claim with OnTech for all my costs associated with this mess, and while they reimbursed me for the home warranty call ($100), they refused to refund my original installation fee- reason was given as "you received the service, so there is no refund"... I told them that if I wanted to simply hang a thermostat on my wall for aesthetics, but not have it function, I could have done that myself! They are sticking with their no refund for "installation" BS. Avoid OnTech at all costs- they are a ripoff and employ people who have no clue what they are doing. Very disappointed- I wish I would have seen all these poor reviews before I called them. Would give them ZERO stars if possible.

• Review fromlalitha k

  Date: 08/02/2022

  1 star
  Run as fast as you can from this ONTECH services. They are absolutely not to be trusted. Bought a ring video doorbell camera, and per the recommendation of Ring, contacted OnTech for the installation. Ontech guaranteed 30 day worry free service after installation; and it sounded nice to buy the membership for an additional 70+ dollars for on going One year service. Ontech also installed a spotlight camera, with additional installation charges along with the doorbell camera. That there is something rotten , became obvious within the first week of installation. The tech came back for free and adjusted the zone etc; but my problem persisted that the doorbell camera would only record motion when it wanted, not when motion occurred. The spot light camera was catching more than the zone and the battery would drain fast. So I decided to cancel the membership, have Ontech remove the devices, all within the 30 days of installation. I am yet to see the full refund, minus the installation charges. Somebody at BBB also should be looking at the Ring products. They are all over, and many of them malfunction. And people are lured to Ring products through the assault of ads on TV.

• Review fromTarun M

  Date: 07/29/2022

  1 star
  Let me say this clearly DO NOT GET THEM. I reached out to them from ring website. Honestly I am angry with ring as well because of this s***** recommendation. I called them because I wanted to install ring flood light cameras wired. They said they can do that and if you open the membership, it will be cheaper. They said they can install the spotlight wired cameras as well. I can install the non wired ones my self, I needed them to install the wired cameras. They took the order and everything seemed good. Then few days later I needed to reschedule, so I called them and then they rescheduled to a particular day. Few days after they called me and said they cannot come on that day and will come 2 days after that day. I said I am fine with it. Also, I ordered two new spot light cameras wired just because they said they do installations. Few days later they called me and said they cannot install wired cameras in Washington. They can only install the non wired ones. Entire reason for me to get them was to install wired cameras. I was so ****** and so angry on them and frankly they dont care about it. i talked to them so many times and they said nothing. I was about to say to the lady who called me that the entire reason for me to get them was that, and she gave me an attitude that do you want to cancel it or not. I mean pathetic service. Please do not use them.