Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OnTech Smart Services

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  OnTech Smart Services

  45A Commerce Way Totowa, NJ 07512-3106

Review Details

• Review fromBillie B

  Date: 08/28/2023

  5 stars
  Very professional. Very knowledgeable. Technician was courteous. He was very patient when small issue with getting the base station to connect

• Review fromGERARD D

  Date: 08/26/2023

  1 star
  The first time I had a technician, she helped me to instal my new nest camera and setup my Nest thermostat. Very nice woman but she did not teach me anything.My nest thermostat decided to stop working after 4 months of use, he refused to communicate with my phone anymore.I called ontech and they sent me an other technician (145$) who did not know more that me, spent 2 hours trying to reboot anything "rebootable" in the house, made me buy a brain new Nest thermostat (240$), which did not work, and told me that his supervisor would come to solve the problem. As nobody came or called, after 25 days I called and the only answer was that was a problem in my phone (strange answer because it worked perfectly during 4 months) .I have the impression that I spent a lot of money for nothing

• Review fromAngela H

  Date: 08/26/2023

  5 stars
  I was very satisfied with the order, scheduling, and installation process. I ordered several products , such as a security camera, from them. At the same time I scheduled three installations and one diagnostic. All done as scheduled. Technician was very professional and helpful in making decisions as to of equipment. When the a/c control diagnostic found an issue that could not be fixed, he was actually able to get a new smart thermostat delivered to him within the hour so that he could install it. Very impressed with how *********** all was.

• Review fromNancy J G

  Date: 08/25/2023

  5 stars
  Technician was obviously one of their best employees. They provided a valuable service that we could not find elsewhere. We did not know what we should buy and install, and they were able to explain things such that we selected the right products from them. Technician had an outstanding knowledge of all the many products available for security He also completed the installation and proveded instructions on the use of our security system. He was quick and thorough. And what a great guy to deal with; , friendly, professional, patient and helpful.

• Review fromleander B

  Date: 08/25/2023

  5 stars
  Super!!! ******* was highly motivated/performance as well courteous in the performance of his technical skills!!!

• Review fromEileen C

  Date: 08/25/2023

  5 stars
  Very knowledgeable technician. Was able to answer all my husbands questions he had. Explained everything about the operations and workings of the system. Picked up after themselves . Both great guys!

• Review fromJohn A

  Date: 08/25/2023

  5 stars
  Weve used ONTECH on a number of occasions to install cameras, ring doorbells, and smart thermostats. Each time, the technicians were prompt, professional, knowledgeable and skilled in their work. I have no qualms about utilizing their services and I highly recommend them.

• Review fromShawn S

  Date: 08/24/2023

  1 star
  Ordered a "56" or larger" ** mounting package which requires two people to be on site but only one guy showed up. He tried to blame it on me because he said he called and I didn't answer. When I described how I wanted the ** mounted he said he didn't have equipment necessary to hide the cables. So I have to wait for a new appointment only for the new installers to talk me out of the setup with a lie about how the wall was metal and they couldn't cut through it (yet they managed to s**** and hang the ** on the same wall). Just had a handyman I trust come and he said it's no problem to do it the way I had asked OnTech looks great now but after I had to hire a second person who knew what they were doing. Over priced. Under delivered. Never again.

• Review fromChris C

  Date: 08/24/2023

  5 stars
  Great experience, very professional and friendly. Worked the entire time.

• Review fromLouis G

  Date: 08/24/2023

  5 stars
  On-tech came out to fix a problem with our Nest Thermostat. Everything ****** support helped me with or told me from the day I installed this and thereafter was inaccurate. The tech who came was knowledgeable and installed a part I had ordered and fixed the problem. He was respectful of our home, wore booties without being asked and explained everything. I wish every person coming to my home to fix something was like him. Now I understand that they service many different products and are in many different areas so satisfaction may vary but this time it was excellent .