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Business Profile

Tech Support

OnTech Smart Services

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnTech Smart Services has 2 locations, listed below.

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    Customer Review Ratings

    4.32

    Average of 418 Customer Reviews

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    Review Details

    • Janice A

      Date: 12/07/2023

      Tech was very nice explain things to me. But I told him I'd probably forget half of it but he said I could always call and they will explain it to me if I need it.

    • Sandi S

      Date: 12/06/2023

      Nice guys who knew what they were doing and did a good job setting up my security system.

    • Thomas W

      Date: 12/06/2023

      The technician installed my mesh wifi system with great expertise. He did multiple speed tests in various areas of my home, was very polite and mindful of my house.

    • Shanna L

      Date: 12/05/2023

      I was scheduled for an install. Someone called me to reschedule at the last minute saying there was only 1 tech that could do my install. She said there was nothing she could do about it as he had to go to training. The day of the new install I received an email saying the tech was in his way and would arrive between 1:30 and 2:45. At 1:50 I received another email (NO PHONE CALL) saying they rescheduled it again. I called On Tech and was told the notes in the system said the tech called me and I told him I needed to reschedule as I didnt have my equipment. He NEVER called and I have ALL my equipment. In fact the base station is connected. I tried to call SimpliSafe and I get someone off shore that barely speaks English. Asked for someone on shore and was put on hold for 30 minutes and still never takes to anyone. AWFUL company and bad business. Do not do business with them or SimpliSafe since this is their install company!

    • Robert E

      Date: 12/05/2023

      My technician appeared not to be knowledgeable. He came to our home and stated that my Nest Thermostat had a compatibility issue. He said that I needed as new control board for my furnace since I had a 3 zone system and that Nest was competing wit the other two zones. He suggested that I call a HCAC specialist. My friend and I diagnosed the issue yesterday. The ground (common) wasn't connected to the furnace. All it required was a voltmeter, screwdriver and needle nose pliers. We hooked up the ground at both sides and everything went smooth. I am very disappointed having spent $149 for bad advice that was able to be corrected by 2 laypersons. I find it hard to believe that OnTech sent an expert to my home.

    • Ade A

      Date: 12/04/2023

      Professional service by the technicians and easy to use system

    • William G

      Date: 12/01/2023

      The technician took his time to install my system properly. He answered all my questions and made sure I understood the system

    • Kelly B

      Date: 11/30/2023

      I had 3 TV's installed. My tech **** did a fantastic job!He was very nice and professional. He explained the process and took great care with the installation. I'm very pleased with the work and will recommend both **** and OnTech.

    • Lavard B

      Date: 11/30/2023

      Our Tech **** was excellent. He did 3 installations, and he did a great job. He was very respectful of our home wore booties all the time. He was on time, very courteous, pleasant and professional. He was also very knowledgeable, and creative. All techs should emulate ****'s professionalism.

    • Jessica J

      Date: 11/30/2023

      Service provided was completed satisfactory. The technician informed that they install a variety of products in addition to the ****** Nest Thermostat.

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