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Business Profile

Tech Support

OnTech Smart Services

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnTech Smart Services has 2 locations, listed below.

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    Customer Review Ratings

    4.32

    Average of 418 Customer Reviews

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    Review Details

    • Deborah F

      Date: 12/21/2023

      ************** was a great representative of the company. He knows his technology inside and out and he explains it well. Hes patient and knowledgeable about security systems so you feel like you are in the end. He installed everything where we best needed it. He reviewed everything carefully so we understood our own system. We hope we get the same person back for the additional installment

    • Bob R

      Date: 12/20/2023

      The installation was complicated to us lay persons, but the technician carefully and fully explained it and was quite helpful in placing various sensors and cameras in a 90-year old home. Very respectful of our home and his role. we would definitely recommend this company based on our experience with their representative and his professionalism.

    • Kris H

      Date: 12/20/2023

      Paid $129.00 for nest thermostat and power connector to be installed. Tech could only install thermostat which would not stay powered up so my hvac did not perform properly. I had to reinstall my old thermostat to have heat for my house. Highly Disappointed! Basically robbed of $129.00. Call a reputable company not OnTech.

    • James H

      Date: 12/19/2023

      They did a great job. The tech was able to show up early, had parts on hand to do extra work and explained everything. Second time I have used them and it was fin.

    • Harris S

      Date: 12/17/2023

      Their technician was extremely knowledgeable and friendly. Made sute everything was installed and working properly.

    • William C

      Date: 12/15/2023

      Excellent service and a very knowledgeable Technician who was professional, friendly and determined to insure my issue with my Ring Doorbell was fixed and working properly. Would have no problem using OnTech again and recommending them to others.

    • Cindy W

      Date: 12/14/2023

      Unprofessional. Sent an installer who didnt know how to install a smart lock. Told me its not compatible. ??? Its a Simpli safe lock on a Simpli safe system. I had to call and pay a locksmith to come do the job. Called them back said they wouldnt waste their time to come back out. BE WARNED WORST COMPANY OUT THERE

    • THERESA D

      Date: 12/14/2023

      Excellent service. Received advice on what equipment to order and full directions were given on installation. Technician was extremely knowledgeable on WIFI interface options, was able to set up system that really works for us.

    • Edna C

      Date: 12/12/2023

      Very knowledgeable about the latest technology and they set you up promptly, so you are ready to use the product which in my case was a Ring door bell.

    • mark c

      Date: 12/08/2023

      I paid for a thermostat and power connector plus installation. After the installation, the technician mentions I will continue to get ""low power" for a few months. 7 months pass and my thermostat continues to say "low power" and customer service tells me it will be another $150 for a diagnosis and a TBD installation/repair cost.Stay away!

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