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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 266 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 834 Customer Reviews

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    Review Details

    • James E

      Date: 11/20/2022

      Short story: We bought new phones at Boost because we were told we could keep our plan. We got the monthly bill, and it was way more. The store said there was nothing they could do and GUARANTEED us that Boost **************** wouldn't help us either. MWAH HA HA! I took that as a challenge. While binging some shows I called Boost 19 times over three days for a total of 12 hours and 39 minutes on the phone with them. They finally fixed it. Take THAT guy at the Boost store who likes to scam people! MWAH HA HA! I had fun and got to talk to a lot of interesting people.

    • jessica w.

      Date: 11/17/2022

      My son is in the hospital going through chemo for Leukemia (16 yrs old), and they sent me a warning about my data usage (supposed to be unlimited), so I turned off my mobile data and switched to wifi. The very next day they terminated my service! We have never been late on our payments and have been customers for years. These pos shut my phone off at the absolute worst possible time when my son is battling cancer and I have to leave the hospital to go to work sometimes. Now the hospital has no way to get in touch with me and my son doesn't either. I cannot believe how scammy they are and that they did this foe no reason during the worst time possible!

    • Pa L

      Date: 11/16/2022

      If I could leave 0 stars I would. I simply ordered a SIM card, used a credit card to pay for it, and the purchase was a little over 2 bucks. Then I decided to stay with ******* and never even activated the card. In 30 days they charged my credit cars over 24 dollars. I called repeatedly and could not get anything done because I did not have a phone number since I had never activated. At one point I was told by supervisor that someone must be using my card fraudulently which was such a joke. They were charging my card even though I had never activated. Finally I was able to get it disputed and taken care of through my credit card company but they tried to charge it again before the dispute was settled...after writing customer service and calling repeatedly. Thanks to the credit card company I was able to do a stop payment with that particular business until the dispute investigation was finished. The whole thing was so fraudulent. I have no record of signing up for recurring payments. I never even put the sim card in my phone.

    • Diana H

      Date: 11/15/2022

      I went to a Boost Mobile locatin. In ***********, ** and purchased a phone and service. My phone died not work when I am at home. I traveller back to the location where the phone was purchased and am told they will not refund my money. In fact, the technical support technician stated the service where I live is a poor service location. They still refuse to refund me any of my money.

    • tara p

      Date: 11/10/2022

      i have had Boost Mobile for years and the only time i have issues is when i'm out of state. No big deal cause i don't leave my area that much. But my issue is that my IPhone XR that I have insurance on volume stopped working and only can hear if i put the speaker on and then i can only hear a whisper. So i made a claim and the insurance company that Boost uses it's called ****************** sent me a IPhone SE which is a down grad. It's a lot smaller. I've sent emails, messages on there website and I've called them and they keep giving me the run around. It's either there system is down or somehow i get disconncted. I had to pay over $100.00 to get a new phone and was sent a down grad. i think Boost should invest in another insurance co. They are loosing a long time customer because of this.

    • Arron B

      Date: 11/09/2022

      I'm with boost mobile I had bout two phones off there web site, one come in damaged *** yhe other works just fine I paid overnight shipping for my phones and ut took four days to get them , I have been trying to get to the mangment department with absolutely no luck and am constantly told to wait 4 ,5 business days I have waited over two weeks , and still nothing I have had to ask and ask to have warranty on the phones and neither one of the phones have them and there are spouse to have a 90 day war4ent boost will not take the phones back or will not even give me any type of costmer service for this issue , they just keep wanting to go to a warnty department that says I have to wait 2 days for escalation team to review this issue and now I'm told to wait a week ,I am hoping I don't have to take them to court over this matter but I will just to prove a point

    • Tanya P

      Date: 11/09/2022

      On 11/5/2022 This Man Ripped me off at Boost Mobile he refused To give me a receipt to detail my Activation charge, he said his printer was broken, When I called boost mobile, They said he should not have Charged me what He charged, I Went back for a receipt the next day he still would not Give me one, I asked to look at the Transaction on the Computer, he Charged me For phone Accessories that I did not purchase I asked him why, he stated that the computer generates the transaction , and he would not give me a refund. I was over charged $60, I wonder how many other customers he did this to?

    • Elizabeth A

      Date: 11/06/2022

      ZERO Stars for Boost Mobile!!! SIM Card Problems from ************************ Inadequate. There is a ********************* but Good Luck Getting Agent to Put You Through. I'm Disgusted at the Money this Company Makes yet One Hand Doesn't know What the Other is Doing. Seek Other Mobile Carrier Save Yourself the Hassle!!*******************- Actual Dissatisfied Customer!!

    • Nga T

      Date: 11/04/2022

      Horrible customer service. They do not even know how or try to resolve issues. Would not recommend!

    • Leslie F

      Date: 11/04/2022

      I am personally not with boost but my husband has been with boost for at least the last 3 years. I am telling everyone they have got to be the worst cell phone company in the world!!! How in the h*** are you gonna charge people ur customers money to help the set up their phones? Are you serious? Wtf are u there for? Other than coloring receipts blue (thats what my sales guy was doing). They always say call customer care, why dont they? Cuz they know it takes forever to get a real person, and then when u do, they cant tell you anything you wanna know they have to again transfer you to someone else who again puts you on hold, they can answer your simple question but first they have to tell you all about some promotion that they are offering. What was this big question that left you on hold for **** near an hour.whats my account number? Thats it!!!! If they wanna job they need to do a job to begin with!!! This is the worst company!!!!

    Boost Mobile is NOT a BBB Accredited Business.

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