Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  Boost Mobile

  2411 N Wellesley Spokane, WA 99206

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  Boost Mobile

  5122 Ne M L King Blvd Portland, OR 97211-3234

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  Boost Mobile

  957 Memorial BLvd Picayune, MS 39466

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  Boost Mobile

  3767 Eastern Blvd Montgomery, AL 36116-7312

Review Details

• Review fromMicah P.

  Date: 12/05/2022

  1 star
  This business is sketchy at best. The owner(sketchy **** guy)requires payment upfront via cash app or **** before repair but gives you the run around. We've been waiting for a week for a repair on a cracked screen with no results. The guy is never at the business and the phone lines dont work. So you can't call in for a status update. We're at the point of cutting our losses and taking the phone back regardless of repaired or not. All we want is our phone back. I've come to his business every day since day one and he hasn't shown up.

• Review fromNancy C

  Date: 12/05/2022

  1 star
  Horrible company. I had one of my phone lines suspended for excessive data usage (it's suppose to be unlimited and then called when your limit has been reached). I called and complained and was told that it started in their terms and agreements that excessive calls, texts or data usage that they can suspended your service at any time. I would not recommend!

• Review fromAminah S

  Date: 12/04/2022

  1 star
  Do not get a phone or service period from Boost Mobile .98% of the time I can't call or text many people say when they call my phone it goes to VM. Everything about them is trash don't even bother to call customer service the idiots barely can speak English and have the nerves to want to argue about device you paid for and not getting no service period I'll be glad when there is a lawsuit against boost mobile

• Review fromVic H

  Date: 12/03/2022

  1 star
  I have been a customer for nearly a decade. ******************** ran a promotion featuring a substantial discount on their phones a few weeks ago. The phone was very difficult to order online. I kept getting an error regardless of which browser I used. I even tried to use different cards. My bank told me that the error was on Boost's side and there were no restrictions on my account that would prevent the transaction. This was over the span of multiple days. The website provided a number to call if I experienced difficulty. I called and spoke with different customer service representatives and none of them were able to help. Most of them seemed too eager to transfer to other departments. I was hung up on several times. When I did get someone that would listen, they claimed they couldn't provide the discount and I would have to buy the phone at regular price despite the phone being on sale. This was one of the most disappointing and frustrating shopping experiences that I can remember. I would not recommend this service to anyone.

• Review fromSusan D

  Date: 12/01/2022

  1 star
  Terrible customer service. Ordered phone and sim card online. Spent 6 hours on phone trying to activate and getting new phone to work. Even took it in to the Apple Genius Bar and they could not get phone to make or receive calls. Sim card worked fine in old phone. I was transferred and disconnected 6 different times by Boost mobile support. After last call lasting 1 hour , I was told that because I waited to activate the phone 12 days( during Thanksgiving holidays and health issues) , they couldn't accept a return! Total b.s. since on no place on website did it say instant activation required. Online chat with myboostmobile.com said he couldnt help because order was placed with boostmobile.com and I would have to wait until their chat option or support option was working ( I know it has beeninoperable for at least 18 days when I first ordered phone). 6 straight hours I will never get back and a useless new phone.

• Review fromAutumn B

  Date: 11/30/2022

  1 star
  I ordered a phone and decided that I didn't need the phone and had every expectation of sending the phone back. Once I received the phone, I called to return it and it said it was passed their 7 day return policy. I didn't even receive the phone within the 7 days to be able to return it with the holidays and weekend included. The phone is still in the box and never opened. No stores around me accept any kind of returns. Now they are refusing to refund me for a phone that I don't need. I even asked to speak with a manager and was denied speaking to a manager several times. I'm completely disgusted with the scam of a company. Steer clear of the company.

• Review fromKristina E.

  Date: 11/26/2022

  1 star
  Worst customer service experience ever with a cell phone provider. They aren't opened. Don't answer the phones, hang up on you, say they can't hear me because I'm porting out. Wouldn't help me with my act benefits. Don't even give any descent phones out. 35 gigs run out within less than 2 weeks into a month. For 60$ a month they absolutely ****.

• Review fromTrevor S.

  Date: 11/25/2022

  1 star
  BUYER BEWARE! No Service, and no refund.3 weeks ago, my teenage daughter informed me that she had run out of data for the month -- meaning no more mobile data or MMS messages. I went to the Boost Mobile website and purchased the 1GB AddOn so it would continue to work; the purchase went through, but the data wasn't applied to her plan.We've contacted Customer Support on 5 different occasions and spent more than 4 hours on the phone, but no one has been able to help (ticket #*******). We've been told the ticket has been escalated, but other than that answers are hard to come by.Unfortunately, things got worse today. As part of the troubleshooting process, they sent us a new SIM card. We connected with support, had the **** and ICCID added to the account, inserted the new SIM, and now her phone can't receive calls or SMS messages either.I understand that technical glitches happen and can be difficult to resolve -- I write computer code for a living. But it's been THREE weeks. This past weekend, she missed out on an activity with friends because MMS messages won't load. And tonight she started a new job, but left her phone here with me as I try to find someone who can help.Our family of 4 signed up for the 12-Month Unlimited *********** +1GB plan in July, so we're in it to the tune of $400. I'm not interested in a refund -- I'd rather that the service worked -- but if we can't get the phone to work, a refund might be in order?

• Review fromAlene T

  Date: 11/24/2022

  1 star
  Told me I needed a new phone since they couldn't get the sim card to work. Purchased a phone at a boost mobile store then told me it was used. Needed a phone so said ok. Went to Best Buy and within minutes had my old phone working, Called Boost Mobile and spoke with a supervisor that said I had seven days to return it and gave me a reference number. Took the phone I purchased back to boost mobile but, the would not take it back.Boost Store Employees do not know one thing about cell phones.!!!!!

• Review fromAshley S

  Date: 11/21/2022

  1 star
  As a long time Boost customer, I would have expected better service but they don't care about anything except taking your money. It all started when I noticed I was being charged $35/mo for their most basic data plan even though they offer a $35/mo 10G data plan. When I tried to switch, Boost charged me twice in the same month because they claim I restarted my plan. Why would I want to pay twice for the exact same service. I called customer service and was assured that I would see a credit for the double charge after explaining the issue. Day passed, no credit. Called customer service again and this time, the guy said that he couldn't issue a credit and the previous customer service agent was incorrect. I informed the guy that I would be disputing the charge with my credit card company. At this point, I've lost hours on the phone (including time on hold and don't get me started on how hard it is to get connected to a live agent). My credit card company opens a file and issues a temporary credit while the claim is pending. Boost has the gall to suspend my account without warning. I can't call customer service because I have no service. I try chatting with their agents online and was told I could make a payment at a store to un-suspend my account and that she would make a note in my account that I expected a credit thereafter. I drove to a store and the agent there says no-can-do. She can't take payment by card and the person online was wrong. She suggested going to ******* and getting a prepaid boost card and at this point I'm frustrated beyond measure. I do it anyway because I can't even switch providers with a suspended account. So now Boost has cost me time and money but they dare think I'm the one committing theft by disputing their double charge?! Never again. I'd rather pay more for actual service. To date the issue has not been resolved.