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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 266 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 834 Customer Reviews

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    Review Details

    • Ashley A

      Date: 06/29/2025

      I needed an iPhone for work and decided the only way I was going to switch over is if I got the newest one and the only service apple allowed me to choose with my credit was boost. I get paid salary monthly so I had waited until the day after pay day to purchase and activate my service with them. They not only have the worst reception Ive ever dealt with they made my bill due date 2 weeks before I get paid. When I contacted customer service they told me I could either pay when the bill was due or break my contract (I financed the phone). This is the worst experience Ive ever dealt with. And the phone wasnt even worth it.

    • Mey K

      Date: 06/28/2025

      I switched to Boost Mobile 2 days ago, and every single experience has been nothing short of a nightmare.1. Instead of porting out my number I was somehow assigned a new phone number. So to correct that and to port my number that I wanted to keep took FOUR hours. 2. I purchased a new iPhone that was supposed to be unlocked, but upon its delivery I noticed that the phone was locked to the carrier. I had to waste more time calling them to unlock my phone that I paid for in full. 3. I switched to the boost Mobile for a promotion that stated if I purchase a phone, I get the first line free, the second line half off & the third line for free. The representative assured me that I can add the third line any time while I stay active under the same account. because my mothers billing cycle had not ended at the time I decided to wait a day or so to add the third line. but when I called to add the third free line, they told me that the third line wont be free anymore because it shouldve been ordered with the first two lines. Another misinformation by a boost, mobile representative. Boost mobile has the worst sense of ***************** needless to say they did not honor the third free line. 4. Also, they managed to already sent me a bill of an inflated figure, and I had to call them again to correct the mistake, which they did thank god. Anyone who has no time to check an auto pay bill would have easily paid twice as much on the first bill alone for mistakes made at their end. AGAIN

    • Justin K

      Date: 06/27/2025

      Boost Mobile stole my money...I called to activate a phone I already have. I was told by the agent that my phone was not going to work on the network. So he went in about how I could get a ******* A15 5G free, just pay $50 for a month of service. ****. Well, I went online and was able to activate my phone just fine. No problems whatsoever. I called right back and asked them to cancel the order. No, they can't do it. I had to wait until I got the phone and returned it. ****. So, I get the phone. Never even open it. I call to initiate the return process. They told me I should receive a refund in 10 business days after they receive it. I wait and wait. Nothing. Call back. They tell me, they're looking over device and asked for more time. Fine. It's been 20+ business days now. I call back. Now, after they have informed me multiple times I will get a refund, I am told the phone was free and they cannot issue a refund for the service. Mind you, this is service I never used, never activated. They supposedly don't even have a way to refund it. So they're, in effect, saying they have stolen the money. This is really bad customer service and a bad business practice.

    • Darcey D

      Date: 06/27/2025

      Stopped service and removed my bank info but they saved it and overdrafted my bank account almost 500 dollars and refused to refund it

    • Tiniya P

      Date: 06/25/2025

      They scammed my daughter. She ordered phones fully paid for and they canceled them right before they were delivered with no explanation as to why. They they said she had to wait for a refund until the devices that they never delivered are shipped back to the warehouse. How do you cancel someone's order with no explanation and hold their money? This is poor business practice. The phones were not financed. The service is prepaid. What makes you ineligible 10 mins before delivery? They need to be shut down

    • FIRAT A

      Date: 06/22/2025

      I called Boost Mobile customer service to cancel my account. I waited on the line for over 10 minutes before reaching a representative. When I stated that I wanted to cancel my service, I was deliberately stalled, and eventually, the call was disconnected without resolution. I attempted to call back but received no meaningful assistance. This behavior is unacceptable and appears to be a deliberate attempt to prevent customers from canceling their service.

    • NO LONGER A

      Date: 06/19/2025

      Boost Mobile at the *********************************************************************** is the utmost unprofessional, violent, and crucial location! Management feels entitled and is allowed to be aggressive, hostile, and disrespectful to their customers. It is absurd to experience such behavior that includes yelling, violent and offensive body language, and threats from leadership. This matter must be expeditiously handled. As leadership should not act in this manner and it should not be tolerated to make someone feel unwelcome, be bullied, and attacked! SHAME ON YOU!!!!!

    • Andrea P

      Date: 06/14/2025

      Horrible experience online. Was referred to them by Dish because of their discounts but the staff in the phone lied and did. It know their product. I had to speak to several people, was promised a great rate, but was told it was not possible when I went to the final stage. Shame on them all!

    • Sherri L

      Date: 06/13/2025

      We had a stolen phone, since they can't send you a text to stolen phone, they have to verify you, they send you through a lengthy verification process, and if you mess up ONE answer, it throws you out of the system, and they tell you to call back in 72 hours, I have gone through this with them FOR DAYS on end, JUST TO CANCEL SERVICE, They do everything within their power to try to not let you just do a simple cancellation, now I will have to go find a Boost Mobile Store and show ID to get it done, They are the worst, I will never go through them again!

    • Darius G

      Date: 06/11/2025

      I've been with Boost Mobile for 10 years. I recently purchased a new phone (iPhone16e). Paid for the phone in full because of the incentive of getting a year worth of service for free. Come to find out that the deal is false advertisement and they refuse to honor the promotion. In the process to contact my lawyer to sue for false advertisement. I would not recommend Boost Mobile as a mobile provider because they are deceptive and rude.

    Boost Mobile is NOT a BBB Accredited Business.

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