Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,973 total complaints in the last 3 years.
- 1,509 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/22/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dec 19 i made a purchase through the boost mobile website for 3 lines of phone service and 3 phones. I was told that I would not be receiving my purchase until way after Christmas because of back hold or something but than i get a email stating that my package was delivered & I never got anything. I'm so sick over this because not only was this a gift for myself but my children as of right now I'm out of 3 phones that I paid for that I never even got. Christmas is in a few days and now what. It's almost christmas and this couldn't of been more of bad timing and very depressing. Please help me, and guide me in the right direction..thank you.Says it was delivered but how when I never got anything and was even told it wouldn't be here until after Christmas due to back drop delay.Business Response
Date: 01/17/2025
January 13, 2025
Ms. ******* ******
*************************************
Re: BBB Complaint #********
*************
Dear Ms. ***************** December 23, 2024, we received your complaint, dated December 22, 2024, filed with the Better Business Bureau.
You stated that you purchased three lines with new devices on December 19, 2024. You were told the shipment would be delayed. You then received confirmation that the devices were delivered, but you did not receive them. You requested the devices be replaced.
Our records show that the devices were delivered on December 21, 2024, with a *** signature required to receive them. *** confirmed that delivery was completed to the shipment address ******************************. Further review found two of the devices have been activated on your account, and a return request has been initiated for the third device.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:12/22/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 2 iPhones 16 pro max phones with boost. After a week or 2 called them about bad phone service and calls drops and no one able to hear me cause of bad connections. Even on WiFi. I told them I wanted to return my phones and leave the service (due to my 30 day period)They told me to let them troubleshoot it and give it a few days to see if it get better or worse! So I gave them a chance and gave it a few days but nope no difference. I called back to just cancel everything and they told me Im 2 days late and cant return the devices! So I feel like they trapped me in a contract because they wanted to troubleshoot. So I went to find someone to do a buyout no one would do it so I called back and told boost that they schemed me and I want to return the phones! I talked to supervisor, she said sorry and said we will upgrade your network and give you an extension to return the phones. I said ok but I want all of it documented for court. She said ok and made notes. So she said give the update 30 mins.i waited 2 hours to call back, when I called back spoke to another supervisor and he told me she lied to me and my mom. And my phone will be off for 2 days and he said its no extension. I just want to return the phones and get my 200$ refundBusiness Response
Date: 01/17/2025
January 10, 2025
Mr. Javnault *******
*********************
********, ** 61103
Re: BBB Complaint #********
************** -2024-12-27978
Dear Mr. ****************** December 23, 2024, we received your complaint, dated December 22, 2024, filed with the Better Business Bureau.
You said you purchased two devices, but you experienced service issues and requested to return them. You were informed you were outside the return window and could not return the devices. You requested to return them for a refund.
Boost Mobile constantly monitors its network for service and capacity-related issues, and we work diligently to address any issues we identify, or that our customers bring to our attention. In addition,data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, etc.) may impact the quality of service. Boost Mobile reserves the right to fix reported service issues.
When we spoke, I informed you that I made an exception to allow the return of the two devices outside the window. I sent the return label to your email address: ******************* which is also enclosed. Once the devices are received and pass inspection, the associated loans will be voided and a refund totaling $232.50 issued.
We apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
Enclosure
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 02/04/2025
I had bad service from the time I got my phones, and services. I came to BBB and thought I had a resolution. They refunded me for the phones and cancelled contracts. But said because they provided service they wont refund me the 100$ for what they provided. Which was the worst service I ever had. The honored everything but the bad service they given me! I paid for drop calls and text not sending or receiving and lost of service. I would like my refund for the service as well. I never heard of a company keeping 100$ for bad service I spoke to ****** ***** at dish that said we provided services. I can see if it was great service, no problem but it was the worse and the customer service wasnt the greatest from **********************. ****** helped with that but to say they provided services is ridiculous. When it wasnt great at all. I guess good or bad your going to have to pay regardless
Desired Resolution: Refund
Business Response
Date: 02/10/2025
February 8, 2025
Mr. Javnault *******
*********************
********, ** 61103
Re: BBB Complaint #********
************** -************
Dear Mr. ****************** February 7, 2025, we received your rebuttal,dated February 7, 2025, filed with the Better Business Bureau.
You maintain that you are due a refund of $100.00 for poor service. You also confirmed that you received the agreed upon refund of $232.50 and that your loan has been waived.
As per our previous conversation, you agreed to a refund of $232.50 and understood that the payment for service is non-refundable.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. Your request for a refund has been denied, as we still provided you service and we attempted to resolve your service issues.
We cannot guarantee that any technical issue we encounter can be resolved. We apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Customer Answer
Date: 02/11/2025
Complaint: 22721827
I am rejecting this response because: of the service they said they provided wasnt provided if I was getting dropped calls and no service at all. Why should a customer have to pay for bad service. If you go to a restaurant and food bad or order wrong should you still pay for the service? The service boost provided was horrible that they tried to upgrade my network, and it still was bad which is why they provided a refund. Because if I didnt keep calling back to complain then I wouldnt have got a refund at all. Boost policy also says no returning the devices after 90 days but they accepted the phones back waived my contracts because why? THE SERVICE WAS BAD! so you telling me the customer and future customers coming that no matter how bad the service is, boost policy says we not refunding you. Ok thanks for telling everyone that.
Sincerely,
Javnault *******Initial Complaint
Date:12/21/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 phones on 11/4 going to the same location. However, one had an incorrect city, state and zip code on the shipment. This was corrected same day and shipped in 3 days. Now the second phone has the correct city, state and zip code. This shipment information was held for 3 weeks as I was told twice a week that they didn't know where the phone was and that I had to wait 10 business days for them to print a label to ship this (while they are still telling me they did not know where the phone was, it was lost). After 10 business days (14 days later), I called requesting a label to be printed as I was told to due per the agent. I was told I was not going to be charged for this due to the issue and investigation that they opened about this phone not being shipped (after I was told it was shipped and lost). I called 10+ times to speak to 10+ agents that have all told me I would not be charged for this phone. In the chat, I was informed that I would not be charged (screenshots were taken of this conversation, still showing in chat). Called them 12/20 (day **** is due) requesting the total amount that would be taken off of my card after seeing a balance of $142.39. I was told that the $142.39 charge on my account was a mistake. The bill is supposed to be $82. I have screenshots being told how much my account balance is. Around 11:30 PM, the $142.39 was taken. I would like my $67.39 put back on my card and for them to never take funds out of my account after being told I would not be charged for a 3 week mistake they made. I clearly had the money to purchase the phone in November when I ordered it but not having a phone for 3 weeks cost me my income. This mistake was not on my behalf and I don't feel as though I should be charged for this even after being told I would not be. Boost Mobile needs to due better with their communication and stop lying to people and handle people's accounts better.Business Response
Date: 01/16/2025
January 10, 2025
Ms.***************
***************************************************************************;
Re: BBB Complaint #********
316931799248 - *************
Dear Ms. **************** December 23, 2024, we received your complaint, dated December 21, 2024, filed with the Better Business Bureau.
You said that you ordered two devices, but you only received one. You were told by customer care that you would not be charged for the undelivered device, but you ended up being billed for it. You requested a refund of the unauthorized charge.
A review of your account reveals that you were charged for the device in error. A credit of $67.39 has since been applied to account for the charge.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************;
******, CO 80210
****** ********Customer Answer
Date: 01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
Date:12/20/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a phone and service on their website in November I paid $209 99was for the phone 60 was for the service and the rest was taxes.They were supposed to send the phone out in 24 hours they did not send the phone out for 4 days business days I I called in to cancel they said that I had to wait for the phone to get here so I waited for the phone to get here I sent the phone back they gave me a refund for the phone but not for the service I never activated the phone I never used the service I called in six different times I got six different answers finally a supervisor said they would refund the money they asked me for my credit card number I gave it to him I waited a week they did not send the money I called back they told me they don't refund the service they have lied they told me once they don't refund taxes this is all recorded too this is just totally beyond comprehension why they have been like this I did not use their service why would they tell me and why would they ask me my credit card number if they weren't going to refund the money which I don't think they needed my credit card number anyway since they already had it this is totally unacceptable I want the refund for the service $60 that they told me they were going to give me they have recordings of this for God's sakes I wish someone would go back and listen because I spent a total of 5 hours on the phone with them they're not very efficient that's for sure I want the refund for the service I never used I never activated the phone it also says on their website clearly there is a 30-day money back guarantee.Business Response
Date: 01/01/2025
January 1, 2025
FILED ELECTRONICALLY
Better Business Bureau
****************************
*************************
Re: Your File Number: 22716050
To Whom It May Concern:
T-Mobile USA, Inc.(T-Mobile) is in receipt of your correspondence dated December 20, 2024,regarding the above-mentioned file number.
Upon review,******** has confirmed the complainant is not a T-Mobile customer. Our office contacted the complainant on December 27, 2024, and they advised us that they are a Boost Mobile customer. We respectfully request you forward this correspondence to Boost Mobile for further investigation and response.
Furthermore, we provided them our contact information should they have any additional questions regarding this matter.
Based on the foregoing, we respectfully request this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention.
Very truly yours,
*****************
******* ******
Executive ResponseBusiness Response
Date: 02/05/2025
February 4, 2025
Mr. ***** *****
***********************************************
**********************;
Re: BBB Complaint #********
************** -************
Dear **************************** 10, 2025, we received your complaint, dated December 20, 2024, filed with the Better Business Bureau.
You said you ordered a phone and service online and paid $209.99. The phone was not scheduled to ship for four days, so you decided to cancel your order. Boost Mobile said you had to wait for the phone to be delivered and you could then return it. You returned the phone and received a $149.49 refund, but we would not refund the monthly service charge even though our website states we have a 30-day money-back guarantee.
A review of your account shows it was activated on December 2, 2024, which may have prevented the refund from being issued for the monthly service charge.
Customers who cancel within 30 days of account creation will have the service fees refunded; activation fees, if applicable,and phone payments will not be refunded. Please note that you must port a phone number in and agree to *******. For more information, please visit ******************************************************************.
The phone was returned and a $149.49 refund issued on December 5, 2024; as an exception, I submitted a $60.00 refund for the service charges. Please allow seven to ten business days for processing.
We regret any inconvenience you may have experienced.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 02/05/2025
Complaint: 22716050
I am rejecting this response because:
I was told by your customer service in order to return the phone I had to activate it. And since I didn't have to open the phone I agreed. You have no idea what I went through to get here.I wish you would go back and listen to these calls I worked in customer service for 15 years with AT&T Broadband and I never heard some much BS in my life. I tried to stop the delivery before it was shipped but they wouldn't let me do that either. Don't tell me how this should have been handled because it wasn't my fault.
Sincerely,
***** *****Customer Answer
Date: 02/05/2025
Complaint: 22716050
I am rejecting this response because:
I was told by your customer service in order to return the phone I had to activate it. And since I didn't have to open the phone I agreed. You have no idea what I went through to get here.I wish you would go back and listen to these calls I worked in customer service for 15 years with AT&T Broadband and I never heard some much BS in my life. I tried to stop the delivery before it was shipped but they wouldn't let me do that either. Don't tell me how this should have been handled because it wasn't my fault.
Sincerely,
***** *****Initial Complaint
Date:12/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/19/2024 a boost phone purchased as a Christmas present for our son was activated and wrapped. The entire bill which was due on 12/20 was paid at that time along with the $10.60 advertised on the website for a MONTH of service for the third line.On 12/20 boost attempted to take an additional $25.68 from the account, for the new line, which as previously mentioned was supposed to be $10.60 for the first month. Called customer service and spoke to billing and was told this occurred on the last day of the billing cycle so therfore this was for the new billing cycle despite the phone only being activated less than 12 hours prior. Asked to speak to a supervisor, at which time, was put on hold for 25 minutes and then they hung up on us. Immediately called back and asked for a supervisor and after explaining the issue, was told there was nothing they or we could do.During the call our other 2 lines were suspended, due to the disputed $25.68 not being paid, even though they had been paid in full the previous day.Business Response
Date: 01/16/2025
January 14, 2025
Ms. ***** *******
****************************************************************************
Re: BBB Complaint #********
************ - *************
Dear Ms. ****************** December 23, 2024, we received your complaint,dated December 20, 2024, filed with the Better Business Bureau.
You said you activated a line and paid $10.60 to do so. The next day you had to pay $25.68 to prevent the service form being interrupted. You also mentioned that a call with customer care ended unexpectedly. You requested a full month of service for the $10.60 payment.
Per our terms (available on our website), service is not prorated. Your billing cycle ran from November 19, 2024, through December 19, 2024. The line in question was activated on the last day causing the $10.60 charge for a month to be part of that existing billing timeline.
We appreciate that you brought your customer service concerns to our attention for internal review.
In the interest of customer service, I applied a $15.00 account credit towards your January 19, 2025, bill.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *********
Team Lead
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210Initial Complaint
Date:12/20/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Towards the end of November I purchased 2 phones from them and 2 phone lines. The phones got returned back to them, they wouldn't tell me why. So since I never received the phones, there is no need for me to activate 2 lines anymore. I've called numerous times to make sure I won't get charged any more money from them, they said nothing will get charged. We'll on December 16th I got an emailed saying I was charged $44.44, and I called them and they told me they can't do anything because the line was not activated. They refused to close the account that I'm not going to use, refused to take my card off file. I filed a dispute with my bank. On Dec 19 got another email saying my bill is ready and due on Jan 2. How can they continue to charge me for something that I am not using. Boost has offered me no solutions. I just want the account closed.Business Response
Date: 01/16/2025
January 10, 2025
Ms.******** ********
********************************************
*******************
Re: BBB Complaint #********
55810294969896 - *************
Dear Ms. ******************* December 23, 2024, we received your complaint, dated December 20, 2024, filed with the Better Business Bureau.
You said that you have been charged for service even though you never ************* were unsuccessful in resolving the issue through customer care. You would like your information removed from our system.
A review of your account reveals that it is not active and all payments were refunded. I requested that your credit card information be removed from our system.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************;
******, CO 80210
****** ********Initial Complaint
Date:12/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially placed a order for two iPhone on November 29th 2024. The company reviewed my credit report. I was approved for the phone and as of December 20th 2024 still no phones. I had to complete another application so I was told by an agent in order to receive the phone. After 2 hour on the line with the agent the call was disconnected. I called back and was told I needed to complete another credit check. My Equifax report states 2 soft inquires and Boost mobile claims to have not pulled my credit report. I'd like to have the soft inquires removed from ALL 3 credit agencies at once. Boost mobile is a terrible company to do business with.Business Response
Date: 01/16/2025
January 8, 2025
Ms. Dia ******
*************
*******************
Re: BBB Complaint #********
************** - *************
Dear Ms. ***************** December 23, 2024, we received your complaint,dated December 20 2024, filed with the Better Business Bureau.
You said that you placed an order for two iPhones on November 29, 2024, and your credit report was reviewed. Your Equifax report reflects two soft inquiries.
When we spoke on January 8, 2025, you indicated that there were now ten soft inquiries. I requested that you email me a copy of your credit report to investigate this further, which you agreed to do.
We sincerely apologize for any inconvenience this experience may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** ********
Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210Initial Complaint
Date:12/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son a few months ago made an illegal contract with Boost Mobile. He is a minor. Boost knows he is a minor, but they won't turn off the phone. We have contacted them several times, and they won't do anything.Business Response
Date: 01/15/2025
January 8, 2025
Mr. ******** ******
32951 ****************
*****************************
Re: BBB Complaint #********
*************
Dear Mr. ***************** December 23, 2024, we received your complaint, dated December 20, 2024, filed with the Better Business Bureau.
You stated that your son opened a Boost Mobile account and entered into a contract for service without your permission. You also indicated that when you called into cancel the service, you were unable to get assistance.
I attempted to contact you on January 7, 2025, but there was no answer.
Boost Mobile prepaid service does not require a contract and, unfortunately, only the account holder has the authority to cancel.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** ********
Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210Initial Complaint
Date:12/20/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I established the phone plan, I was told it was $25/mo after the first month. ************************ supports this claim, even today, but every month I'm told I'm somehow ineligible for that plan for this month. The first time, they said it would kick in the next month, and when I went to the store that time to pay, they stated no such plan exists, but to call corporate for the following month. Each month it's the same run around. I just got off the phone with them now, and they said I'm ineligible because I bought a discounted phone, and therefore won't get that price till I've been there a year. Again, the contract with details is up on the site, and it explicitly states otherwise. It's the $25/mo plan.Business Response
Date: 02/03/2025
January 17, 2025
Ms. ******* ******
*********************
******************
Re: BBB Complaint #********
325740805199 - ************
Dear ***************************** 9, 2025, we received your complaint, dated December 20, 2024, filed with the Better Business Bureau.
You said that you were told that you could change your plan after the first month of service. However, when you called in to make the change, your request was denied because you purchased a device at a discount price. You maintain that our website confirms that you should be able to change your plan to $25.00 a month.
A review of your account does not reveal that you purchased your device from ******************** directly. Our website states under the ******** ************* 5G plan option that "Unlimited + $50.00 or higher plan required". You will be able to change your plan on April 24, 2025.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************;
******,CO 80210
****** ********Customer Answer
Date: 02/05/2025
Complaint: 22711210
I am rejecting this response because: I absolutely did purchase the device at ********************. Not only that, but your plan doesn't stipulate that that has to be done.
Sincerely,
******* ******Initial Complaint
Date:12/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I ordered a ******* galaxy S22 Ultra from boost mobile on December 1st & the order was canceled BY BOOST MOBILE NOT ME on December 2nd! They would not provide me with a reason as to why they canceled my order when I called the first time then the 2nd time some *** told me it was because it's a "high crime rate area where I live" so, I left at that & asked for my refund, they said to wait 72 hours so I waited 4 days instead of 3 days & never received anything. I call them back they then blame my bank which it is NOT my bank I never have had any issues in the 7 years I have had my bank. I call boost mobile again they then tell me they don't know why BOOST MOBILE NEVER INITIATED MY REFUND & that they will have to "investigate" the situation & open a "ticket ********** should have my refund back by December 18th I STILL haven't gotten my refund & at this point I am looking into suing. The total of the order was 101.40$ the last 4 of the card used is 4067. Christmas is right around the ********** am barely able to make ends meet as it is & this phone was meant for my son for Christmas & now I won't be able to buy him a phone till after Christmas. So, thanks boost mobile for RUINING my 10 year old son's Christmas! What a "amazing" business. I need my refund TODAY or I will be blasting this business EVERYWHERE & proceed with a lawsuit immediately. They have 24 hours to refund me via credit card as I paid with my credit card to begin with I don't want a check I need MY MONEY NOW. thank you.Business Response
Date: 01/15/2025
January 10, 2025
Ms. ******* *******
****************************************************************
Re: BBB Complaint #********
71443627639924 -2024-12-27833
Dear Ms. ****************** December 20, 2024, we received your complaint, dated December 19, 2024, filed with the Better Business Bureau.
You said that you have not received a refund for a canceled order.
A review of your account reveals that the funds of $101.40 were returned through a credit card chargeback on January 8, 2025. No refund is warranted.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
******************************;
******, CO 80210
****** ********
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