Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,976 total complaints in the last 3 years.
1,509 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I ordered a ******* galaxy S22 Ultra from boost mobile on December 1st & the order was canceled BY BOOST MOBILE NOT ME on December 2nd! They would not provide me with a reason as to why they canceled my order when I called the first time then the 2nd time some *** told me it was because it's a "high crime rate area where I live" so, I left at that & asked for my refund, they said to wait 72 hours so I waited 4 days instead of 3 days & never received anything. I call them back they then blame my bank which it is NOT my bank I never have had any issues in the 7 years I have had my bank. I call boost mobile again they then tell me they don't know why BOOST MOBILE NEVER INITIATED MY REFUND & that they will have to "investigate" the situation & open a "ticket ********** should have my refund back by December 18th I STILL haven't gotten my refund & at this point I am looking into suing. The total of the order was 101.40$ the last 4 of the card used is 4067. Christmas is right around the ********** am barely able to make ends meet as it is & this phone was meant for my son for Christmas & now I won't be able to buy him a phone till after Christmas. So, thanks boost mobile for RUINING my 10 year old son's Christmas! What a "amazing" business. I need my refund TODAY or I will be blasting this business EVERYWHERE & proceed with a lawsuit immediately. They have 24 hours to refund me via credit card as I paid with my credit card to begin with I don't want a check I need MY MONEY NOW. thank you.
Business Response
Date: 01/15/2025
January 10, 2025

Ms. ******* *******
****************************************************************

Re:          BBB Complaint #********
71443627639924 -2024-12-27833

Dear Ms. ****************** December 20, 2024, we received your complaint, dated December 19, 2024, filed with the Better Business Bureau.

You said that you have not received a refund for a canceled order.

A review of your account reveals that the funds of $101.40 were returned through a credit card chargeback on January 8, 2025. No refund is warranted.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ******************************;
                ******, CO 80210

                ****** ********
Initial Complaint
Date:12/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a phone at a lesser price of $39.99 based on the agreement that I purchase a $50 a month non-contract service or better. I fulfilled that obligation with my first month when I purchased the phone and the$50 service. I called after the first month and before I was billed for the second month to have it downgraded to the $25 a month no contract service and they told me I had to have the $50 no contract service or better for 6 months because that's how I got the lower price on the phone. Nowhere in the terms and conditions or anywhere else on their web page does it say I have to remain on the $50 no contract service for any amount of time All it says that I must continue the service I cannot discontinue service I'm not discontinuing service just downgrading my service. Besides that being on a $50 no contract service means no contract they can't hold me to anything for any period of time and they're trying to hold me to a 6 month contract for a no contract service. So I wish to be able to be downgraded to the $25 a month no contract service over the $50 a month no contract service.
Business Response
Date: 01/15/2025
January 13, 2025

Mr. ******* *****
********************* J303
*********, MD 21702

Re:          BBB Complaint #********
                ************** - *************

Dear Mr. **************** December 20, 2024, we received your complaint,dated December 20, 2024, filed with the Better Business Bureau.

You said that you purchased a phone at a discounted price of $39.99 and the $50.00 per month plan with no contract. However, after paying for the first month of service, you called in to switch to the $25.00 per month plan, but you were told you must keep the $50.00 plan for a minimum of six months before being allowed to change to a lower-priced plan.

The phone you purchased, Moto G Stylus 5G, has a Manufacturers Suggested Retail Price (MSRP) of $269.99, which is why we require you to maintain a $50.00 or higher monthly plan for a period of 12 consecutive and uninterrupted months for the phone to be unlocked for use with another carrier. Please understand that you are not under any contract. You can cancel your service at any time without penalty; however, should you decide to do so, you will be required to pay the difference between the $39.99 already paid and the previously-referenced MSRP before the phone will be unlocked.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have an offer on there website that says get a iPhone 13 for 150.00$ with the 60.00$ plan but when I try to checkout it says there was an issue processing and to call them. So I called and they tell me that they cant give me that offer
Business Response
Date: 01/15/2025
January 14, 2025

Mr. **** *****
*****************
*********, ** 44646

Re:          BBB Complaint #********
                ************** -2024-12-27836

Dear Mr. **************** December 20, 2024, we received your complaint, dated December 19, 2024, filed with the Better Business Bureau.

You said you attempted to purchase an iPhone 13, but you were unable to do so; you requested store credit.

This offer is still available on our website. I attempted to reach you at the phone number provided to order this phone for you. Unfortunately, I was unsuccessful in contacting you.

If you wish to try purchasing the phone againwith me assistingplease feel free to give me a call at **************.

Sincerely,

***** *********
Team Lead
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Boost Mobile regarding a lost device and billing issue. My niece, ****** ******, whose name is on the account, and I share the phone line. I returned my iPhone 15 Pro to Boost Mobile and have proof of delivery, along with acknowledgment from Boost that the device was received. However, I was later informed that the phone was not received and was rejected. Upon further investigation, I discovered that the phone was recorded as a titanium iPhone 15, while I had returned a black iPhone 15 Pro. This discrepancy leads me to believe that the device was lost on ********************* end.I have contacted Boost Mobile multiple times and have an open case number (*******) for reference. A resolution manager assured me the issue was being escalated and there was nothing to worry about. Despite this, the $890 charge for the phone was added to my bill, and I am now at risk of having my service suspended if the amount is not paid.This phone is vital to my livelihood, as it is the device I rely on for work. Losing service would severely impact my ability to make a living. Given the circumstances and the significant stress this is causing, I am requesting the following from Boost Mobile:1.Acknowledgment that the device was lost on Boost Mobiles end.2.Removal of the $890 charge from my bill.3.Assurance that my service will not be suspended due to this billing issue.I appreciate your assistance in resolving this matter and look forward to a prompt resolution.Sincerely,****** L. ****** ***
Business Response
Date: 01/15/2025
January 10, 2025

Mr. ****** ******
******************* S., 13M
*****, NY 10468

Re:          BBB Complaint #********
390271929270 -2024-12-27837

Dear Mr. ***************** December 20, 2024, we received your complaint, dated December 17, 2024, filed with the Better Business Bureau.

You said that you returned an iPhone 15 Pro and you have proof it was delivered, but you have been told the device has not been received and the order was rejected. You indicated that a discrepancy was made when entering in the devices details, and you expressed concern regarding being charged for the device.

A review of your account reveals that you were charged for the devices in full, as your trade-in device did not meet our requirements. Both of the trade-in devices were received with what's considered ****** Damage" (cracked glass with missing pieces and frame damage) and this information was emailed to you; therefore, we consider the charges valid.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ******************************;
                ******, CO 80210

                ****** ********
Initial Complaint
Date:12/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/14/24 I Switched From Metro Pcs to Boost mobile, Boost Mobile Did a Network Sim Change on the same day, for some reason their system was having issues and my account got locked for maintenance, Its been 6 days and I still not have service, and they don't want to give me to account information the account number and transfer pin to take my number to another company. I need my phone my number, I'm loosing doctors appointments, Im loosing money because I work with my phone. I've been calling customer service and all they say to me is that I have to wait and wait that there's nothing the can do until the back office fix my account they created a ticked ******* and I supposed to be contacted by Boost Mobile in 24HRS but its been 6 days already and I haven't heard from them. all I want from the to have my number working as soon as possible and some compensation for all this inconvenience, because I'm really loosing thousands of dollars because of them.
Business Response
Date: 01/15/2025
January 10, 2025

Mr. *** ********
**********************************************
********, ** 77506

Re:          BBB Complaint #********
                ************** - *************

Dear Mr. ******************* December 20, 2024, we received your complaint,dated December 19, 2024, filed with the Better Business Bureau.

You said that you switched to us from Metro PCS, but your phone number is not working. You requested the number work and to receive compensation for the time you were charged but could not use it.

A review of your account shows that your port-out information was given to you on December 20, 2024, which is the day after the complaint was filed. A credit was applied to the accounts other, remaining phone number.

We apologize for any inconvenience this may have caused.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:12/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted boost mobile today regarding contracted phone which I have an open end return which I more than 30 days to return I spoke with managers several times today was **** he indicated that I was verified. I was approved for 4 lines with financing the phone that I have 16 plus is defective I needed a phone I would have had to pay taxes for a new device while waiting for processing the returning the phone the IPHONE 16 plus pink will BE RETURNED . MY DEVICE IS THROUGH A THIRD PARTY INFINITE PLAN . MISS REPRESENTATION NEVER ADVISED PHONES WERE FINANCED OR SERVICE IS WITH THIRD PARTY WHICH IS DISHNETWORK LLC THIS DEVICE WILL BE RETURNED. TODAY THE PHONES CALLS AS WELL AS THE NOTES ON THIS ACCOUNT NEEDS TO BE REVIEWED BY CORPORATE. PHOTOS SHOWS THE *** AT THE TOP OF THE PHONE OBVIOUS BOOTS MOBILE MANAGER WAS UPSET THAT I ADVISED THE PHONE WILL BE RETURNED HE DID SOMETHING FOR THIS ICON *** SHOWED UP RIGHT AFTER I DISCONNECTED THE PHONE DUE TO HIS LACK OF PROFESSIONALISM
Customer Answer
Date: 01/10/2025
I contacted BOOST MOBILE ON 12/24/2024 to get 2 new devices. I checked with my debit card as well as i I was told by credit that i could not t be helped witout a name its obvious that they go to . I was told i would have to speak with credit ***** for verification of my identity due to ongoing issues with Fraud. I was asked for my imei number for my device pink iphone 16 plus. I was asked to select a 4 digit pin for my account as well as a back up pin. I was placed on hold by the *** in credit. She resumed the call she stated that i would not be approved for financing devices that i wanted. I was already approved for up to four lines, The phone that i have was not and is not working properly they were aware I had an extended warranty to return the phone however i was told i did not the information was notated in my account by a ********************** manager that I did have an open return no one honored that on my 16 plus iphone. I was told by the ***************** *** that i could not speak with manager regarding the revoking of this position. I was also told i would receive a letter of denial to follow . There was no explanation why i was denied nor was the reasoning explained by. MY CREDIT WAS CHECKED BY BOOST THAT DAY. The phone continues to out itself in,)& du 5?6)?@ I WAS NEVER INTENDED TO COPE I WAS WATCHING HIM EARLIER. The phone i do i believe is a big matter but with the individua l cssr i also feel my device is being tampered with
Desired Resolution: Replacement
Business Response
Date: 01/16/2025
January 14, 2025

Ms. ****** *******
***************************************
************************;

Re:          BBB Complaint #********
                ************** -************

Dear ****************************** 2, 2025, we received your complaint, dated December 19, 2024, filed with the Better Business Bureau.

You said you contacted us about returning a defective iPhone 16, as part of the 30-day money-back guarantee. You spoke with managers, including one named ****, who confirmed you were approved for four lines and financing. However, you were misled about the financing and the fact that your service is through a third party, Infinite Plan, which is managed by ************ L.L.C. You will be returning the phone and expect a review of your account by corporate, as you experienced unprofessional behavior from the manager and technical issues with your phone afterward. You requested a replacement device or an exchange/refund.

When we communicated via email on January 13, 2025, your exact request was unclear and I inquired about what sort of resolution you were looking to receive. I have not yet received a reply. Please feel free to contact me at ************** or via email to continue to work toward a resolution.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **************************************
                ******,CO 80210

              ***** *****
Customer Answer
Date: 01/29/2025
Good Day,

There is defintely a situation I continue to get intereferences with my device. Tapped Wired operated by Boost Mobile has mentioned nothing has changed. SOS

Respectfully,

NikiStew
Business Response
Date: 02/07/2025
February 6, 2025

Ms. ****** *******
*****************************************
************************;

Re:          BBB Complaint #********
                ************** -************

Dear Ms. ****************** February 4, 2025, we received your rebuttal,dated February 4, 2025, filed with the Better Business Bureau.

You maintain that you experienced interference with your device and we wiretapped your phone.

Boost Mobile does not engage in wiretapping or any similar activities related to monitoring or intercepting our customers' devices or communications. We are committed to protecting your privacy and ensuring that your personal information remains secure. Any data we collect is solely for the purpose of providing and improving our services, and we adhere to strict privacy policies to safeguard your information in accordance with applicable laws and regulations. Please visit *********************************************************** to see more related to our privacy policy.

Please contact me at **************, so we may discuss any further issues.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **************************************
                ******,CO 80210

              ***** *****
Initial Complaint
Date:12/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a second line for my boost infinite line and no one with boost can tell me why the second line is $138 due just for the 2nd line. It was supposed to be $65 a month for the 2nd line plus what's due for the 1st line. No one can tell me either if there's a discount for multiple lines. Also customer service couldn't tell me why I owe $66 immediately. When I logged in to pay on the 1st on the boost app that I only owed $10. I'm really confused with the billing.
Business Response
Date: 02/03/2025
January 21, 2025

Ms. ******* *****
********************************
*********************;

Re:          BBB Complaint #********
                ************** -************

Dear **************************** 8, 2025, we received your complaint, dated December 18, 2024, filed with the Better Business Bureau.

You said that you added a second line, but you have not received an explanation as to why it is $138.00. You also want to know why you owe $66.00 immediately.

The $66.00 is the finance charge for the most recently financed phone. The monthly service rate for each line is $66.13. However, the account was last paid to a $0.00 balance on December 1, 2024, which is why the amount due is so high and the service is suspended.

Please note that if the account is not brought current and the service reinstated, you will be charged the remaining balance on each phone.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:12/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a *** card with new number, two phones with new numbers. None were successfully delivered to me. They are trying to charge me for the *** card line that I never received. The whole account should have been erased when they received their box back. I was going to reorder service but it is clear this is a fraudulent company. You cannot keep a line going without giving a *** card to the customer and you cannot charge them for a month of service you did not provide. Not one agent can help with this, they cannot make anything correct? I am very thankful *** screwed up and sent everything back. I will not pay a company for a contract you voided.
Business Response
Date: 02/03/2025
January 30, 2025

Ms. ***** ******
*************************************************
*********, ********

Re:          BBB Complaint #********
                ************

Dear ***************************** 8, 2025, we received your complaint, dated December 18, 2024, filed with the Better Business Bureau.

You stated that you did not receive the devices you ordered and you never activated the account, but you were charged for the service. You requested that your account be closed.

Our records show that you made the initial payment for the first month of service when placing the order. *** attempted to deliver the package three times, but they were unsuccessful and returned it to sender. Your initial payment has been refunded, and your account was never activated.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                ***** *****
Customer Answer
Date: 03/06/2025
I would love to re-open the complaint. I never received any products to have phone service and boost is trying to charge me for service I never obtained. Nothing was ever in my possession to be charged. It should be illegal to charge before possession. I never received a SIM card.

Thank you

***** Hurley
Business Response
Date: 03/14/2025
March 14, 2025

Ms. ***** ******
*************************************************
*********, ********

Re:          BBB Complaint #********
                ************

Dear Ms. ***************** March 13, 2025, we received your rebuttal, dated March *******, filed with the Better Business Bureau.

You maintain that you are being charged for the service, but you never activated an account. You continue to request assistance.

A review of the account shows an outstanding balance of $26.57. As a courtesy, I applied a credit of $26.57 to clear this, and there is no longer a balance due.

We apologize for any inconvenience you may have experienced.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                ***** *****
Initial Complaint
Date:12/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been with Boost Mobile since 2009 and never had this type of service. I now have had to choose a plan that stated unlimited talk text and data only for me to have to pay for more data because its not unlimited. They advertise unlimited, text, talk and data, so there is no reason for me to have to pay for more data. The person that I spoke to customer service was very rude and pretty much told me that they didnt care about me contacting the Better Business Bureau for false advertising. His name was ***** and he was a supervisor. He tried to offer me 2 GB of data which I declined if they are advertising unlimited talk text and data then that is what I should be getting especially if Im paying $72 a month for service.
Business Response
Date: 12/17/2024
Good day to whom it may concern. There are 3 issues with this complaint. For one, it is filed against the franchise location by a customer who made an online purchase. I can identify this by the infinite access plan image the customer uploaded that is only offerred online currently. Two, there are terms and conditions that specify our data throttling policies based on the corresponding plans. Please reach out to Boost Mobile corporate for any concerns. *******************************************************************************************. This is their mailing address.
Business Response
Date: 01/15/2025
January 12, 2025

Ms. ****** *******
*******************************************************>****************

Re:          BBB Complaint #********
                ************ - *************

Dear Ms. ****************** December 20, 2024, we received your complaint, dated December 18, 2024, filed with the Better Business Bureau.

You stated that you experienced changes in performance when using applications that require data usage.

Our ***************** and Product-Specific Terms disclose that to preclude the possibility that unlimited data plan customers who use high volumes of data may occupy an unreasonable share of network resources,Boost Mobile employs network prioritization on the Boost Mobile network. When customers on unlimited data plans use more than 35 GB of data during a single billing cycle, Boost Mobile reserves the right to de-prioritize or reduce the speed available to 2G speeds for the remainder of that billing cycle. Customers who subscribe to unlimited data plans may also notice changes in the performance of data-intensive applications such as streaming video or online gaming when subject to de-prioritization or the reduction in speeds.

We regret any inconvenience you may have experienced.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************
                ******,CO 80210

              ***** *****
Initial Complaint
Date:12/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
had broken my iphone last week to the point, I cant use. With that being said i took into consideration, but lets face it these iPhones are a lot of money!!!A lot of people dont have disposable money like ******* I called boost mobile spoke to ***resentative and he was able to work out new iPhones to finance. I just need to pay the taxes. Forward, I called back spoke to a different ***resentative. I explained my situation to the ***resentative Im calling with credit card info for the tax on the iPhoneInstead the *** asks for my information again .. After going against my better to be told congratulations, then put me on hold to tell me that I wasnt approved. I hope you guys are following because its one big mind twist and its not right!! I cant do it online because Ill never get the code because my screen is ruined. Spoke to somebody financing they told me youll get a letter. Unacceptable.!!
Business Response
Date: 01/13/2025
January 6, 2025

Ms. ****** ********
****************************************
******, NJ 07065

Re:          BBB Complaint #********
                ************ -2024-12-27677

Dear Ms. ******************* December 18, 2024, we received your complaint, dated December 18, 2024, filed with the Better Business Bureau.

You said you broke your iPhone last week and wanted to get a new one, but you could not afford to pay for one upfront.Our representative helped you arrange financing for a new iPhone with just the taxes due. When you called back to pay, a different representative asked for your information again, then told you you were approved, only to later put you on hold and say you were not. You find this process confusing and frustrating,especially since you cannot complete it online due to a broken screen. You were also told you would receive a letter, which you find unacceptable.

Boost Mobile used information from your application, and in conjunction with a consumer credit reporting agency, to determine that you are not currently eligible for our services, which includes wireless services and/or the ability to finance your mobile device(s). The credit score used is a generic telecommunications score that predicts the likelihood a consumer is going to pay their bill. It is based on your credit report at the time of your application, which is subject to change. For more information about credit reports and your rights under federal law, visit the *********************'s website at **********************, the ************************'s website at *********** and the ************************************'s website at ************.

Thank you for your interest in Boost Mobile.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **************************************
                ******,CO 80210

              ***** *****

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