Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,969 total complaints in the last 3 years.
1,513 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am beyond upset. Over two months ago I called in customer service to have my husbands ****************** line added to my other four lines with boost, I was told it was not a problem and the representative added the line and I paid. I later found out it was done incorrectly. After a month and a half of getting the run around, I spoke to a supervisor who told me the problem was that we needed a black SIM card, so we headed to the boost store to purchase one and called customer service again only to find out it was the wrong information, AGAIN. We then found out that my husband would basically have to get another number, a new activation fee and everything. I cannot even express the amount of anger I have for this situation and how much of a headache this has been. I am even more astonished that the last representative had no care about what we went through for months of my husband having no phone. I have received no discount on my bill, no offer for an activation fee waiver or anything! I have never been more upset with another company in my life for the lack of accountability or trying to make this situation right with a loyal customer that has five lines with this company.
Business Response
Date: 09/10/2025
August 27, 2025

Ms. ****** *****
1213 ********* **.
*******************

Re:          BBB Complaint #********
                ************** - *************

Dear *************************** 15, 2025, we received your complaint, dated August 15, 2025, filed with the Better Business Bureau.

You said several months ago you attempted to port your husbands phone number to your Boost Mobile account and found out later it was done incorrectly. You attempted to port his number again and found out he would need a new number.

My attempts to contact you at ************** on August 26 and 27, 2025, were unsuccessful, but I left a voice message with my contact information. I also sent an email to ************************* with a request to contact me.

A review of your Boost Mobile account indicates the initial port-in attempt on April 17, 2025, failed and this was communicated to Mr. ******* Please note, we are unable to port a number from a one prepay account to another and the line has been inactive for longer than 90 days and is no longer available. However, you should be able to add another line to your existing Boost Mobile account.

As a courtesy, I applied a one-time $25.00 credit to your account. We regret any inconvenience you may have experienced.

If there are further questions or concerns about this issue, please feel free to contact me at ***************

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:08/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to switch to boost mobile on August 6th 2025. Was denied and no reason was given. Called the customer service line to get a more detailed reason for the denial and the *** didn't have any clear answer. Was told money would be refunded in 72 business hours. The 72 business hours would be up around the 11th. Called again to confirm, *** said it still hadn't processed. They transferred me to consumer protection and that *** said it was going to be 72 hours as well. Today is the 15th, still no refund. Called again and now the *** claims 7 to 10 business days for my refund.
Business Response
Date: 09/10/2025
August 22, 2025

Mr. ****** Cola
************************************************************

Re:         BBB Complaint #********
                ************** - *************

Dear Mr. *************** August 15, 2025, we received your complaint, dated August 15, 2025, filed with the Better Business Bureau.

You stated that your application was denied without explanation and your order returned on August 6, 2025. You requested that the automatic refund process be expedited.

Device finance applications can be denied after payment for various reasons, which are not shared with our customer care agents to protect your personal information. A review of your account found the device in question had not completed the return and review process at the time of your inquiry. However, shipping timelines can vary impacting the receipt of your refund, as is the case for your order. We regret that you have been inconvenienced.

A refund of $172.32 was issued to the card ending in 3442. If you do not see these funds within 7-10 business days from August 21, 2025, please feel free to contact me directly at *************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ******************************;
                ******, CO 80210

****** ********
Initial Complaint
Date:08/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi. I had been a customer with ******************** for approx. 7 yrs. The last yr., my service has been horrible. People I said I sounded muffled, under water, or robotic 90%. 10% the calls would drop. After switching to their $25 plan, a new line was created in error. The *** said immediately he'd remove the additional line and nothing would change with my account. My service continued giving me problems. When I would call to find out what could be done, the hushed me away by giving me a credit in my account. Shortly after, when I would call in, they said they could see I was a new customer. I said no, I've been with you for 6 years or so. They said ohhh yes we see this. I called again later about phone issues and was told I needed to verify by giving my SS# I was baffled & felt like I was being treated like I had done something wrong. It was laughed off. I was told everything was fine. The problems continued and I kept being passed to tech support. They switched the tower and performed resets and so forth. The problems remained. They then said it's not the service, it's your phone. It was my 11th month having it so they said the phone must be defective. They kept asking me where I got the phone. I kept saying from them. I asked is there something wrong with my account?They said no they just want to confirm. I was informed my ******** 1 yr warranty was up in 1 month and that I was eligible for a ***lacement phone Upon sending in the phone I was having issues with. They sent me the ***lacement. I had it 5 mths during which I began work part-time where my phone is needed. I decide to finally switch to *****, they call Boost, get ok to port my number. I pay the bill & the line drops when finalizing xfr. I am now without service, Boost says I'm locked for 9 mths. Nothing was mentioned to me by anyone about a lock on the ***lacement phone ever. I read online that a ***lacement phone won't restart the 1 yr requirement to unlock phone It picks up where orig phone time left off.
Business Response
Date: 09/10/2025
August 19, 2025

Ms. **** ******
***********************
*******************

Re:          BBB Complaint #********
                ************ - *************

Dear **************************** 15, 2025, we received your complaint, dated August 14, 2025, filed with the Better Business Bureau.

You requested for your device to be unlocked.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

Your unlock request has been granted. When we spoke, I explained that the current phone was a replacement received directly from ******** and in order to unlock it, we had to contact ******** for the PIN. We were able to unlock the phone and you confirmed its unlocking once the PIN was entered.

Please note, unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

******* *****
GM - Retention Operations
Executive Escalation Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                **************************************
****************
Initial Complaint
Date:08/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had a monthly service with boost Mobile for years . In March my daughter got a phone thru boost we were never told that my plan changed and never sighed a contract we asked repeatedly about the service and payment because things come up and you have to skip a payment they said it was fine the service was the same a mth to mth where if I didn't pay one mth it restarted the next mth but they decided to change the rules when I couldn't pay July I went to pay today and they told me I had to pay an additional 112 dollars to restore service when I asked about a contract stating that with my signature they have none. I've argued with them for over 2hrs no one can show me anything with a signature or with my initial or anything at all .
Business Response
Date: 09/16/2025
September 3, 2025

Ms. ******** ******
*************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear **************************** 22, 2025, we received your complaint, dated August 14, 2025, filed with the Better Business Bureau.

You stated that you were told you could skip payments at will without incurring additional charges. You included your loan agreement for reference. You said you were charged in error when you were required to provide two months worth of payments to restore service. You requested a refund.

Although you are tied to a payment agreement for your financed device, ******************** does not require a traditional annual contract for wireless service; we offer no-contract plans that allow you to cancel at any time. Your account type depends on your service selection: you have a prepaid account if you pay for your service upfront without financing a device, and a postpaid account if you finance a device with a payment plan. Regarding monthly service payments for all services is required. Failure to pay before the end of the grace ******* for any reason, grants us the right to suspend or terminate services, and you will remain responsible for all charges if your payment method is declined. In the loan agreement you provided, it states Payments will be due each month on or about the date reflected on page 1 of this Agreement. Failure to pay the amount due each month by the actual due date will constitute an Event of Default Please review points 4, 7, 9 and 13 for more information on how late payments can impact financed devices. A review of your account found that you were charged for service and made payments on the following dates: May 27, 2025, made on June 10, 2025; June 27, 2025, made on August 14, 2025; July 27, 2025, made on August 26, 2025; August 27, 2025, is due now.

Although we empathize with your situation, you are ineligible for a refund. We regret any confusion ************** a courtesy, a one time credit of $56.50 has been applied to your account.Please note, your account will be suspended if payment is not received in full by September 21, 2025.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

****** ********
Initial Complaint
Date:08/14/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Summary:On July 19th 2025, I paid the full payoff amount for my iPhone 16 via Boost Mobile live chat after being redirected from the Pay Off My Phone link on your website.The Boost agent confirmed this payment would close my device balance and unlock the phone.Instead, the funds were misapplied to my service balance, where they are being used to cover monthly service charges rather than closing my equipment installment account.This misapplication prevents my account from showing the device as paid off, which blocks the unlock process. As you can see in my most recent bill from 08/09 (attached), I am STILL being charged for the device. Additional Concerns:My account still shows an unpaid device balance and the iPhone remains locked.The AutoPay feature cannot be disabled in my account, which forces continued deductions from the misapplied funds without my consent.Request:Immediate reallocation of the payoff funds to my device balance.Immediate correction of my account to reflect $0 device balance.Immediate submission of the unlock request for my iPhone 16 (IMEI: *************** Creation of a port out code Removal of AutoPay from my account so I can control billing.Sincerely,****** ****** Boost Account Number: ************** Phone Number: ************ Email Address attached to the account: ************************ Attachments: Payment Receipt, August Bill, Screenshot of AutoPay Toggle Disabled
Business Response
Date: 09/10/2025
August 18, 2025

Ms. ****** ******
*************************** W.
*******, ** 98119

Re:          BBB Complaint #********
                ************** - *************

Dear **************************** 15, 2025, we received your complaint, dated August 14, 2025, filed with the Better Business Bureau.

You stated that on July 19, 2025, you made a payment of $1,033.34 for the remaining amount due for your iPhone 16 Pro Max.However, the payment went towards your Boost Mobile bill instead. You requested that the payment be transferred from your bill to the device financing *********** also requested for your device to be unlocked and a port-out PIN provided.

When we spoke today I advised you that since submitting your complaint, customer support opened a ticket for the payment to be transferred. This was completed on August 12, 2025, and your device unlocked. I offered to provide you a port-out PIN, but you stated that you did not wish to disconnect at this time.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

**** ******
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ***** *****
Customer Answer
Date: 09/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:08/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost mobile ive been a customer for years i got an email stating my plan had changed from $52 to $56.55 I call an they tell me they cannot change this unless i enroll in auto pay i will not. I did not make these changes
Business Response
Date: 09/10/2025
September 6, 2025

Ms. ****** *********
******************
Gary, IN 46408

Re:          BBB Complaint #********
                ************ - *************

Dear ******************************* 15, 2025, we received your complaint, dated August 14, 2025, filed with the Better Business Bureau.

You said your plan changed from $52.00 to $56.55 a month without warning.

When we spoke, I informed you that when you inquired about an upgraded device, your plan was upgraded to Unlimited Plus, which is $55.00 a month without autopay. Because you chose not to upgrade your device, I downgraded your plan to Unlimited, which is around $30.00 per month without autopay. You accepted this resolution.

We appreciate you bringing this to our attention. I forwarded the details to our retail team for internal investigation.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********

Initial Complaint

Date:08/13/2025

Type:Order Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

On 8/13 I placed an order $1,190.94 for an iPhone. Unfortunately it was the wrong phone. I called to cancel so I can re order. They said ok. However I never received a confirmation email for my records the order was indeed canceled. I cant reorder until I receive proof of a cancellation refund. After canceling I received three emails stating the payment was processed and thank you for my order? THREE. So was the order processed or canceled? I hate boost was bought out, its went downhill since. The online service was a breeze before the switch. Easy online ordering, financed. Thats no longer an option. Now Im worried my money is held. I cant understand what anyone says when I call. Its such an unprofessional call center oversea, barely speaking English and you can hear every employee. I need confirmation of a refund from my order immediately so I can order the correct phone.

Customer Answer

Date: 08/14/2025

On 8/13 I ordered a iPhone 16 pro in the amount of $1,190.94. I realized it was the wrong model, called to cancel. They said ordered was canceled but I never received proof of cancellation on my end. It is now showing those funds were used to pay my cell bill in advance. Thats not acceptable. How can a business even do that? I need a full refund from the original order. In the app under order history it says order canceled but then shows funds moved to pay for cell bill. I need the $1,190.74 refunded now and email confirmation correcting this. This is unacceptable.

Desired Resolution: Refund

Business Response

Date: 09/09/2025

August 25, 2025

Ms. ******** *******
***************************
********, ********

Re:          BBB Complaint #********
                ************ - *************

Dear ***************************** 14, 2025, we received your complaint, dated August 13, 2025, filed with the Better Business Bureau.

You said that you ordered a phone on August 13, 2025. You realized it was not the correct one and you canceled the order; however, you never received a cancellation confirmation or a refund for the purchase.

Our records show the order was canceled on August 13, 2025,and a refund issued on August 21, 2025.

We apologize for any inconvenience this may have caused.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********

Initial Complaint
Date:08/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ad to exchange my iPhone for another because mine broke. After activating new phone, the eSIM that keeps being sent to me wont work well, I get calls dropped and lose all data. I contacted and theyve sent 4 different eSIM with same result. I was told they made a ticket and had to wait. I went thru same thing when I first activated with Boost, I made a bbb complaint, and that was the only way it got fixed then. I need the same thing, it would be nice if there was someone at boost to help. They told me I had to wait and thats all they good do. My phone still works terrible if its not connected to WiFi.
Business Response
Date: 09/15/2025
August 23, 2025

Mr. ******* ****
***********************
Buckeye, AZ 85326

Re:          BBB Complaint #********
                ************** - *************

Dear ************************** 21, 2025, we received your complaint, dated August 13, 2025, filed with the Better Business Bureau.

You said you exchanged your phone, but experienced service issues even after multiple eSIMs were sent to you. You requested that your service be repaired.

Boost Mobile constantly monitors its network for service and capacity-related issues, and we work diligently to address any issues we identify, or that our customers bring to our attention. In addition,data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, etc.) may impact the quality of service. When we spoke, you informed me that your service is working and you consider this matter resolved. If you do have further issues with your service, you can reach me directly at ************** or customer care at **************** for assistance.

We apologize for any inconvenience you experienced.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Customer Answer
Date: 09/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:08/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 7th 2025, I went in to a boost mobile store to switch my number, after I left I was not receiving calls or able to make phone calls. I decided to wait a few days as it maybe slow with the number change. I went into the store on August 11th 2025 to see if they can see what was the issue. The lady called corporate to see if they can see what could have happened but they kept telling her to wait 24 more hours because they did some kind of reset. I waited and came back on August 13th and she called them again, they kept hanging up on the agent and telling her they was in a meeting. She got ahold of them again and they told her there is nothing they can do because the number they gave me is NOT even a boost mobile number!???? How??? Boost is the ones who switch the number!!! I ask s if they can give me a new number since the number they gave me when it rings it say its a win a cruise type number!!! They told me NO because they just switched it. If you guys made a mistake whats wrong with fixing your mistake! They told me no new phone, no new number, and no refund because they same dad I switched the number I added 3 lines thinking it was the best company so far! I cant believe they really said its nothing they can do even though they admitted they gave me a number that is not associated with them. Corporate really needs to be investigated, they way they talk to the agent trying to help me was so heart breaking, they really kept hanging up in her face.
Business Response
Date: 09/09/2025
August 22, 2025

Mr. ******* *********
********************************************************;

Re:          BBB Complaint #********
                ************** - *************

Dear ******************************* 14, 2025, we received your complaint, dated August 13, 2025, filed with the Better Business Bureau.

You said you were having trouble receiving and making phone calls. You indicated that customer care was unable to assist you. You added that you were denied a refund, and unable to obtain a new phone number.

Boost Mobile constantly monitors its network for service and capacity-related issues, and we work diligently to address any issues we identify, or that our customers bring to our attention. In addition,data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, etc.) may impact the quality of service. When we spoke, you informed me that your service is now working and the issue has been resolved.

We apologize for any inconvenience this may have caused.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:08/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost mobile is falsely advertising **************** for their cell phone plans! My phone has stalled due to speed reduction but was told that I had unlimited data only to find out I don't after almost 20 years of being a consumer.
Business Response
Date: 09/09/2025
August 22, 2025

Ms. Jerenicia *******
***********************************************
*****************

Re:          BBB Complaint #********
                ************ - *************

Dear ***************************** 14, 2025, we received your complaint, dated August 13, 2025, filed with the Better Business Bureau.

You stated that you recently learned your data plan is throttled to slower speeds once the allotted, 5G threshold has been reached. You requested a billing adjustment.

When we spoke, I explained that you do in fact receive unlimited data, just at varying speeds, depending on your plan choice and data usage. We apologize for any confusion you may have experienced in regard to data allotment. Please note that our website clearly indicates under plan details that data speeds may be slower. You rejected all offers to update your data plan or explore network troubleshooting to ensure service optimization. A review of your account found that you recently purchased additional data. In the interest of customer loyalty, a one-time $50.00 credit has been applied to your account.

We regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

****** ********

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