Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,038 total complaints in the last 3 years.
- 1,504 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a phone online on 9/26/25 for $224.00 and paid $67.00 to activate. I'm 90 years old, and made a mistake with passwords and locked the phone. Visited Boost stores and could not resolve issue. I tried to have them send a label to return it but, they sent a QR code to my email but I have a land line and can't scan. If I had a label to return the phone and maybe get some of the money paid I would appreciate it. I called many times, I appreciate any help you can give. My address is ************************************. Thank You.Business Response
Date: 10/28/2025
October 22, 2025
Mr. ****** ********
********************
************************************
Re: BBB Complaint #********
************** - *************
Dear Mr. ******************* October 6, 2025, we received your complaint, dated October 4, 2025, filed with the Better Business Bureau.
You stated that you would like to return the device you purchased on September 26, 2025, because you accidentally locked it and you are unable to unlock it. You requested a return label.
A return label was emailed to you on October 20, 2025.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** ********Customer Answer
Date: 11/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:10/04/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an iphone 16e they said the order could not be delivered due to damages to package. 7-10 days no refund. i dispute it on my bank..nothing. i call today october 3 and they tell me they cant do anything.Business Response
Date: 10/28/2025
October 10, 2025
Ms. Brooklyn *******
3105 ***** St.
************, ** 19134
Re: BBB Complaint #********
************** - *************
Dear Ms. ****************** October 6, 2025, we received your complaint, dated October 4, 2025, filed with the Better Business Bureau.
You said you placed an order for an iPhone 16e, but it was not able to be delivered because it was damaged. You expressed frustration with not receiving a refund.
A refund of $170.43 was issued to the card ending in 2375 on October 9, 2025. Please allow 3-5 business days for processing and delivery.
We sincerely apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:10/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been with boost 6 mo or so. I got phone for signing u. Since day one my phone hardly rings on my end. The caller will either heat many rings or non at all. Ive ask repeatedly to correct. Now I'm preparing to get get an organ transplant. But I'm not getting my calls from my medical support people this is my life they messing withBusiness Response
Date: 10/27/2025
October 8, 2025
Ms. ****** ******
***********************************
Gonvick, MN 56644
Re: BBB Complaint #********
************** - *************
Dear Ms. ***************** October 3, 2025, we received your complaint, dated October 3, 2025, filed with the Better Business Bureau.
You said your phone does not ring on your end and the caller will either hear many rings or none at all. You requested it be replaced.
My attempts to contact you on October 7 and 8, 2025,at ************** were unsuccessful, but I left a message each time. I also sent emails to ********************** and ************************* with a request that you contact me.
Boost Mobile constantly monitors its network for service and capacity-related issues, and we work diligently to address any issues we identify, or that our customers bring to our attention. We have determined that the network serving the area where you reside and travel to is located within our coverage zone, and no network issues were identified. In addition, data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, etc.) may impact the quality of service. Please reach out to customer care at ***************, so this technical issue may be addressed properly.
Because you do not have insurance, we do not offer replacement devices so you would need to purchase a new device. You may view available phones at ************************************************************.
We apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:10/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ******* S24 ultra from boost infinite i have had the phone for about 18 months and have paid on time until the last 4 months I have been having issues with drop calls through out the service from time to time but being the man that I am i just call back I don't let the small thing bother me until recently the pass 4 months I have had business call complaints that they can't hear me and my wife complain all the time until I test it out and call from my wife iPhone and seen that there indeed was a issue so I clean the phone and ran test on it and that is where I found out that the phone is defective so I apply for a new line to my surprise I was turn down when I look at my navy federal credit and my score was a low 619 and look up different phone company's and found out that I was approved of t-moblie so now I have two phone bills that im paying I mean I love boost but it crazy to think you build a relationship with a company and find out they don't even care about there customers and what really bother me after about six months of having the phone I seen the price drop down about 20% and on the app it's show discount on everything but only for new customers and I even tried for a tablet for my daughter for school and was turn down and it shows on my app that im eligible for a upgrade but after talking to customer service I can't get it because im on a 25 unlimited infinite plan I look at there terms and Conditions and look up there parent company who is Dish Network and eco&Sprint and look uo there indenture trustee and im currently in the process of contracting them because when I sign up I became a shareholder and as a secure party creditor I know how contracts work and what they do with them im not going to say too much but just some things will have to change I left metro pcs because I was with them 8 years at lease you know what you pay for a new s25 ultra cost the same as mine 19 months ago and I can't even add family to my plan money talksBusiness Response
Date: 10/27/2025
October 8, 2025
Mr. ******* Lord
***************
*********, ** 19720
Re: BBB Complaint #********
************ - *************
Dear Mr. *************** October 3, 2025, we received your complaint, dated October 3, 2025, filed with the Better Business Bureau.
You said you are financing a device and recently experienced issues with calls dropping. You expressed concern that it may be defective. You also stated that you were denied a new line due to your credit score. You would like a replacement device to be provided.
When we spoke, you indicated you are not interested in troubleshooting.
As stated in the Boost Mobile Terms and Conditions (which can be viewed on our website, ******************************), coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures, such as buildings, basements, walls, and various other ************* a result, customers may experience difficulty making or receiving calls while indoors. In addition, data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections,slower service speeds, etc.) may impact the quality of service. Please note that the nature of wireless signal precludes any carrier from providing seamless coverage, and Boost Mobile offers no warranty or guarantee of such.
If you believe your device is defective,you will need to address this issue with the manufacturer: we are unable to provide you with a replacement device.
******************** can deny service on any grounds; for security reasons, this cannot be discussed over the phone. Postpaid services also require a credit check (we run a soft credit check, which does not impact your credit score), subject to approval.
You indicated you wanted to port your phone to a new provider and understood that you would be automatically charged the remaining balance on the device once your account is canceled. I provided you a port-out-PIN; please note that it expires after four days. If you need a new one, you can reach me directly at **************.
We apologize for any inconvenience.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:10/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a cell phone and service from boost mobile on or August 19 and since then I have been having service issues with the phone I reported the problem numerous times and on the last time I reported the problem on September 20 I was notified that my phone was running on an incompatible network and that they needed to switch the network for my service to work properly so I asked was it necessary for me to pay my bill given that my phone has not been working properly and it wasnt through my error they offered me 5 dollars then 10 then 15 I asked to speak with a supervisor and they offered me 5 dollars and told me I had to pay my bill in order for them to fix my phone and that it would take 3-8 days my phone has not been fixed yet and I had to pay my bill I dont think its fair for me to pay for something I can barely lose and no one is trying to help me from that company if there is anything you can do I would appreciate that greatly I cant be the only one experiencing this problemCustomer Answer
Date: 10/10/2025
I am still having trouble with boost mobile my phone is still working improperly after I was told someone would rectify the problem almost two weeks ago I have been still forced to pay my bill and no one is fixing the problem I cant return the phone because it will mess up my credit I would like them to issue me a refundDesired Resolution
Billing AdjustmentBusiness Response
Date: 10/27/2025
October 15, 2025
Mr. *********** ******
***********************
*************************************;
Re: BBB Complaint #********
************** - *************
Dear Mr. ***************** October 2, 2025, we received your complaint, dated October 2, 2025, filed with the Better Business Bureau.
You said that your service is not working correctly and you expressed concern over the amount of compensation you were provided.
A review of your account reflects significant usage. I contacted you by phone and left a voicemail offering my assistance. In the interest of customer service, I applied a $40.00 credit to your account.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** SteffaniInitial Complaint
Date:10/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 10th I went into ************************************************************************************************************ store to inquire about upgrading a line on my account. The man in the store upgraded my account without my authorization. As I was walking home I got an alert to my phone that stated my plan had been upgraded. I called the store and the man acted like he didnt know what I was talking about. I let him know that I would be right back to the store to have it fixed. When I got back to the store he said that he would fix it and that he was sorry. As Im sitting he types on the keyboard and my bill went from $166.00 to ******. I told him about about it and he asked for more time to fix the problem he caused. He called someone on the phone and he typed something on the keyboard and then my bill went to $******. He failed to fix his problem and the police car to the store and asked to speak with a manager. The manager car and took him and the back room and claim to relieve him of his duties. Later that day my bill went from ****** to $230.00. I called Boost and a ticket was submitted by *****. Called again and spoke to **** and he told me the ticket was put through to case management team. On 9/16/25 ****** put in another ticket and said that Andys ticket didnt go through. On 9/23/25 I spoke with ***** and he stated that my bill should go back to $166. On 9/27/25 5 days before my due date. On 9/29/25 I spoke with ******** and he said that my bill should be $174.00. On 10/2/25 I called customer service and told them that I got several emails stating that my ticket was resolved and I was calling to tell them that it wasnt. My bill is still $230.00. The customer service person put in another ticket on 10/2/25. My bill was upgraded without my authorization and now theyre trying to make me pay$230.00 for a problem they caused.Business Response
Date: 10/27/2025
October 15, 2025
Ms. ****** ***
******************
*******************
Re: BBB Complaint #********
*************
Dear Ms. ************** October 2, 2025, we received your complaint, dated October 2, 2025, filed with the Better Business Bureau.
You stated that you visited a Boost Mobile retail store and the employee changed your plan causing your monthly rate to rise. You spoke to customer care to resolve this issue many times, but the monthly rate is still not back to what it was before. You requested that the monthly rate be returned to $166.00.
A review of your account found that before the changes were made at the store and before you added a new device to a line, your monthly rate was $166.00. This consisted of $130.00 for service and $36.00 for Boost Protect device insurance on three devices.A new device was added to the line ending in 8635 along with Boost Protect tier 1 insurance coverage, which is $8.00 per month. Please note that no coverage existed on the previous device.
The monthly rate for all five of your lines with Boost Protect on four devices should be $174.00. We have submitted a request to our billing department to adjust the monthly rate to this amount.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
**************************************
******, CO 80210
***** *****Initial Complaint
Date:10/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Tuesday Sept 30 I attempted to pay my phone bill which is in my husband's name ****** ****** at two retail locations in the city I lived in..at that time was told all systems were down.i than went to dollar general and loaded my cash app card with 174 dollars to cover my 168 bill.i paid 112 through the automated system and 60 with a live ******** speaking with the agent I was told they didn't receive the payment.i paid 112 at 7:07pm and 60 at 7:43.i called over 8 times and no help was given.thet still expected the 112 I had already paid.i told them I could provide proof of the ************ this time s supervisor wanted me to call cash app and have them tell her on the phone about the purchases..due to high call volumes on each ends I couldn't get them on the phone.they cut off the map line on an account where three lines are ********** husband needs his phone to.clock in and out of work.he works on the ******* at this time he can't clock in.use his god when traveling or call anyone.i offered to send my proof to an email because that better proof but a paper trail.sonething needs to be done about this.we have been with company for two years you would think they would have more compassion or be willing to help.please help I'm trying to get what I paid for.Business Response
Date: 10/27/2025
October 15, 2025
Ms. ****** ********
****************************
*********, ** 27537
Re: BBB Complaint #********
************ - *************
Dear Ms. ******************* October 3, 2025, we received your complaint, dated October 2, 2025, filed with the Better Business Bureau.
You said that you made two payments on September 30, 2025, but only one is showing on your account.
A review of your account reveals that a credit of $112.00 was provided on October 2, 2025, as your payment was located and applied to the correct account. We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** SteffaniInitial Complaint
Date:10/01/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I disconnected services months prior and started to received harassment messages and attempted hundreds of withdrawals from account when I no longer had any services or dealing with this company.Business Response
Date: 10/27/2025
October 20, 2025
Ms. ******** *****
******************
*******, MS ********************************************************************** BBB Complaint #********
************ - *************
Dear Ms. **************** October 2, 2025, we received your complaint, dated October 1, 2025, filed with the Better Business Bureau.
You stated that you were being harassed for an unwarranted debt. You requested the debt be removed.
A review of your account determined that you ported out your phone number on April 24, 2025. Your last billing cycle was from April 10, 2025, to May 10, 2025. You used 14 days worth of service. Your last payment of $542.54 on April 10, 2025, settled your device loannot your monthly service payment. We made several attempts to collect this payment before the debt was placed with collections. Nonetheless, an exception was made and the balance reversed. We also requested it be removed from collections. Please note that it can take up to 60 days for it to reflect on a credit report.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
******************************************;
******, CO 80210
****** ********Initial Complaint
Date:10/01/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After 2 1/2 hours of holding on the line, the manager that i was speaking with, hung up on me in the most unprofessional way. It is a shame that we have to pay our bill and then we speak with people that have language barriers from overseas, unable to answer my questions and tamper with my account. I am very dissatisfied with this service and want the call to be pulled for quality control and training purposesBusiness Response
Date: 10/24/2025
October 15, 2025
Ms. Donnalliece *******
**********************************************************
Re: BBB Complaint #********
*************
Dear Ms. ****************** October 1, 2025, we received your complaint, dated October 1, 2025, filed with the Better Business Bureau.
You stated that your recent customer service experience was not favorable. You waited for a manager for two and a half hours, and they hung up on you. You requested that the call recordings be reviewed for quality control and training purposes.
We strive to provide excellent customer service and we regret that your experience was unfavorable. We appreciate your feedback and your concerns regarding our representative will be investigated and shared internally with the appropriate personnel.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
***** *****Initial Complaint
Date:10/01/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DISPUTE Ladies and Gentlemen:My phone number is ************, I am your customer in your plan Infinite Access for IPhone since April 2024. My account is in good standing, whenever a bill was created I did pay in full right away and did not wait for the due date. My first phone with the plan was an iPhone 15 pro max 1 TB-blue and in September it was eligible for an Anytime Upgrade to the newest iPhone available. I initiated an upgrade to an iPhone 17 pro max 1 TB- silver. Two days later I received a package with the new phone and a prepaid trade-in shipping kit to send you back my old phone iPhone 15 pro max ****** iPhone 15 pro Max was undamaged! I put it in the bubble wrap and placed it in the cardboard trade in box, sealed the box and went to the nearest *********** and dropped it at the counter. I received a shipping receipt with the date 09/19/2025 and the tracking number 9218 7903 1976 0360 1656 83.ON September 24, 2025 I received an email from Boost Mobile that said the trade-in couldnt be accepted because it would have Major damages. And a fee in the amount of $800.07 will be assessed to my account. I herewith dispute this decision :the phone was undamaged - do not impose a fee of $800.07 on my account. I see unethical business practices here. Major damage is not specific and insufficient as a damage description.With precaution I will also file complaints about unethical business practices with the following agencies:************************ (***)********************************* (***)Better Business Bureau (BBB).When I did call customer service they advised me to email your 3rd party Assurant that handles the trade in to get a more detailed damage description and use this information to file a damage claim with the carrier ***** The 3rd party, did not provide more details about the Major damage and that they would not handle what you call Anytime upgrades. They only said the trade in was valued at $0 and will be returned to me.Business Response
Date: 10/24/2025
October 24, 2025
Mr. ******* ********
**************************************
*****, ** 75707
Re: BBB Complaint #********
************ - *************
Dear Mr. ******************* October 1, 2025, we received your complaint, dated October 1, 2025, filed with the Better Business Bureau.
You said you upgraded and sent in your old device undamaged, but you were informed it was. You disputed having to pay for the damaged device because you were unable to obtain specific information as to how it was damaged.
When we spoke, I informed you that it is your responsibility to ship the device back using the trade-in kit provided. Boost Mobile is not responsible for any damage to the device that occurs during shipping. You can find additional information at *******************************************************************************. The balance for the damaged trade-in is valid because Assurant confirmed the device was received damaged. Once you receive the device back from them, you will be able to observe its condition.
We sincerely apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Customer Answer
Date: 10/24/2025
Complaint: 23958298
I am rejecting this response because:
They did not provide a more detailed damage description thank the intial ***** Damage . All they say is that i will see the condition of the phone once i will receive ot back-only they did not send the phone to me - i have not received it. But they already received my payment including a fee of $800.07 for paying off the devalued phone. Furthermore they do not explain why they do not inform their customers that they do not buy insurance for the shipment of the trade in kit, so the customer would even know that he has to make a decision whether to buy insurance or not. I cannot accept their answer as a settlement.
Sincerely,
******* ********Business Response
Date: 11/05/2025
November 5, 2025
Mr. ******* ********
**************************************
*****, ** 75707
Re: BBB Complaint #********
************ - *************
Dear Mr. ******************* October 30, 2025, we received your rebuttal,dated October 30, 2025, filed with the Better Business Bureau.
You disputed my response because you have not received the device back yet.
When we spoke, I informed you that the trade-in device is currently in the process of being shipped back to you. I will follow up with you directly once I receive confirmation it has *********** can also contact me directly at ************** or at ********************* for an update. I offered a credit of $413.17 to be applied to your account, which you accepted.
We sincerely apologize for any inconvenience.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 11/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********
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