Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,954 total complaints in the last 3 years.
- 1,498 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/08/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mini City by Boost Mobile refused to refund me for the NEW phone I bought.I attempted to return the undamaged ******* S25 Ultra, 12 hours after I purchased it. It cost me $1052.Boost Mobile's return policy CLEARLY says I can do that and receive my full refund, under the condition that it's undamaged.They still refused to refund me because according to the associate who sold me the phone, *******, they're "an authorized dealer".******* claims she called the district manager to "confirm" that I was ineligible for a refund. That would turn out to be ****** The physical receipt clearly shows I have 30 days to return the phone.I contacted Boost Mobile **************** and brought the phone to ************************ CONFIRMED that I was eligible for a refund and NOTIFIED ******* that I was.I contacted the *** and opened a dispute with my bank.I went to ANOTHER Boost mobile store (***************) and the associate called the district manager. The district manager would then reveal that he was never contacted by ******* about a refund.The associate at *************** mentioned that NUMEROUS complaints were filed against the Mini City Boost location.The Boost associate at *************** would review my receipt and reveal to me that I was unfairly charged.I also noticed that my monthly bill went from $60 to $75 after dealing with the Mini City Boost location.Business Response
Date: 05/16/2025
May 10, 2025
******* Idoura
*****************************
****************
Re: BBB Complaint #********
************ - ************
Dear ******* Idoura:
On May 9, 2025, we received your complaint, dated May 8, 2025, filed with the Better Business Bureau.
You said that you purchased a new phone from a Boost Mobile retail store and you attempted to return it within 12 hours, but you were denied. You expressed concern regarding Mini City not honoring their refund policy.
We contacted Mini City on your behalf; they advised us that they will contact you directly, as they will honor your refund request. Please reach out to them directly for assistance going forward.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** ********Customer Answer
Date: 05/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I received my refund.
Sincerely,
******* IdouraInitial Complaint
Date:05/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
wed may 7 2025 the nature of my complaint against boost mobile is this...i tried re activating my wifes boost phone...to restore cell service, everything was going good till it came to the billing address..at this point i had already paid to restore service..first i gave them my po box number as a new billing address...because we moved to ashfork az...they do not have rural ************ here...so i gave them the physical address and they said it would not come up in their system...like i had already explained this to them...so we reverted back to my old address....what was not expressed to my by the boost mobile *** before hand was that they would be sending a new sim card to my old address in *********** that is 2hrs away from me so i asked to cancel the activacion of my wife phone, i was put on hold, the *** came back on and said her supervisor said they couldnot do that..so they got us for $50.00 so bewary of boost mobiles business practices...deffinetly no customer satisfaction...not a good way todo business. my cell number ************* and boost mobile is my current service provider for well over5yrs nowBusiness Response
Date: 05/29/2025
May 28, 2025
Mr. **** ******
** Box 1506
******************
Re: BBB Complaint #********
************ - ************
Dear Mr. ***************** May 7, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.
You stated that you attempted to change the address on your account to a ** Box, as your physical address is not supported by ****. However,our system did not accept the ** Box, so the address remained the old one. When you attempted to add a line to your account, the *** card was shipped to the old address. You canceled this second line, but you were denied a refund of the $50.00 payment you made for service. You requested to receive a refund.
Boost Mobile uses *** for shipping, so a physical address is required. Because our system validates addresses through the ***** the system did not recognize your physical address as valid. However, I have forced the physical address shown on your account to be the shipping address, under the circumstances.
The $50.00 payment made on May 7, 2025, was applied to your service for your active line on May 26, 2025; as such, a refund is not warranted.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:05/07/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for boost mobile service , never used the phone service , not one single day . Asked for a refund and cancel the service , they refused to issue a refund , telling me a stupid line that because the phone number associated with the account was not ported in . Totally wrong , never used their service , the customer wait time was over a half hour the first time I called to cancel , then another 10 minute wait the second time .Business Response
Date: 05/29/2025
May 28, 2025
Ms. ******* *******
****************************************************
Re: BBB Complaint #********
************** - ************
Dear Ms. ****************** May 7, 2025, we received your complaint, dated May 7, 2025, filed with the Better Business Bureau.
You said that you did not use the service for even one day, but your request for a refund was denied.
Boost Mobiles refund policy states that once a payment posts to an account, any unused portion is nonrefundable. However, as an exception, I requested a refund for your $15.62 payment made on April 30, 2025, to the card ending in 2474.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:05/07/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was approved for a free Government phone for my mom. I called Boost mobile to get an unlock code to transfer phone to government services. When I spoke to the Boost representative she was to cancel the account when I received the code. Because the boost mobile phone was removed. There would be no service. The representative didnt cancel and close my account and charged me $40 for an account that should have been closed on, 03/17/25. Once the phone was removed. My mom has had a government phone service since, 03/17/25. There is no phone on the Boost account to even use the service. I tired to get a refund $40 and close the account, they are giving me the run around. The account is still not closed. Please help!Business Response
Date: 05/16/2025
May 9, 2025
Ms. R. ********* *****
********************************************
*********************;
Re: BBB Complaint #********
************ - ************
Dear Ms. **************** May 7, 2025, we received your complaint, dated May 7, 2025,filed with the Better Business Bureau.
You said that your request to close your account was not completed, which resulted in you paying for an extra month of service you are not using.
A review of your account reveals that you contacted us on May 6, 2025, to close your account; you were advised that it would be done at the end of the current billing cycle. We do not have any record of you contacting us prior.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. In the interest of customer service, I requested a refund of your last payment of $40.00. Please allow five to seven business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*******************************************;
******, CO 80210
****** ********Initial Complaint
Date:05/06/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am submitting this complaint against Boost Mobile due to ongoing billing and customer service issues that have caused significant financial loss and emotional distress.Over the last three months, I was charged for four different mobile plans and multiple unauthorized phone linesnone of which I approved. These errors stemmed from five separate incidents where customer service agents failed to properly understand or process my account due to language barriers and lack of *********** a result, I was billed multiple times within days on different accounts and charged for services I never requested. My total out-of-pocket expenses exceeded $600 in overchargeson top of the original plan I agreed to. Instead of resolving the issue, Boost Mobile created new lines and charged me again without fixing the original problem.I contacted Boost Mobile immediately. I made eight phone calls and used in-app chat support six times, spending more than 10 hours trying to resolve this. Multiple tickets were escalated, but I received no meaningful support, refund, or resolution.Each time I spoke with a new manager, they claimed they had no record of prior complaints. Account logs were incomplete or mysteriously missing. In the end, I was told I could take minimal credits or nothing at all. This behavior is unprofessional and unacceptable.I am requesting:1.A full investigation into my account and billing history for the past 3 months.2.A full refund or credit for all unauthorized charges.3.Written confirmation that my account is corrected and secure from further errors.Boost Mobiles conduct has been unacceptable. I trust the BBB to help hold them accountable and resolve this matter.Thanks! Acct #: *****************Business Response
Date: 05/29/2025
May 22, 2025
Mr. ***** ******
**********************************************
Supply, ********
Re: BBB Complaint #********
************** - ************
Dear Mr. ***************** May 6, 2025, we received your complaint, dated May 6, 2025, filed with the Better Business Bureau.
You expressed concern with the following:
Device plans
Unauthorized lines
Compensation
Customer service
My attempts to contact you at ************** on May 21 and 22, 2025, were unsuccessful, but I left a message each time. I also sent emails to ***************************** and ***************************** with a request that you contact me.
You said you were charged for four different mobile phone plans. Our records show that when you added new lines, you put two under the Unlimited plan, one under the Unlimited Plus and the other under the Infinite Access for iPhone. Three of your lines are now on the Unlimited plan.
You stated we created new lines for you and charged you for them without your authorization. Your calls were reviewed and you accepted the lines being added and activating devices on said lines. There is also no record of you requesting to cancel any lines, and I was unable to locate any other account with the information provided. If you want to cancel a line, you can contact me directly at **************.
You requested a refund or credit of the unauthorized charges; you indicated that you were offered a minimal credit. A review of your account found you have been charged correctly for the lines and plans you have on your account. The $20.00 courtesy credit applied to your account on April 25, 2025, we deem sufficient compensation for this issue.
You expressed frustration with the customer service you received. We apologize for any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Customer Answer
Date: 06/02/2025
Complaint: 23293817
I am rejecting this response because:
I spoke to a representative about this issue and they only offered me $40 for the issues which they created and I explained in very detailed information about why I felt this way. Instead of being willing to understand why I felt this way I was shutdown numerous times and said I can either accept the $40 or nothing! I explained that I had already been offered $40 for the issue to be corrected and I went back and forth through all incorrect documents and stated why there should be well more than $40, and that this refund didnt cover where the a portion of the cost from the mistake that their representatives made and that if I didnt receive compensation for those issues then I would continue to dispute the refund they offered! I was charged one month for 2 16 pro max lines when I only have 1 16 pro max line not 2. I was charged for the same device and plan on 2 different lines that were supposed to be for 1 16 pro max line and 1 15 pro max line! The representative wouldnt even look at this information and explain it to me therefore I refused to accept $40.
Sincerely,
***** ******Business Response
Date: 06/16/2025
June 11, 2025
Ms.***** ******
**********************************************
Supply,** 28462
Re: BBB Complaint #********
************** - *************
Dear ************************** 10, 2025, we received your rebuttal, dated June 10, 2025, filed with the Better Business Bureau.
You disputed my previous response stating the previously-offered $40.00 credit was insufficient and maintain you were charged one month for two iPhone 16 Pros instead of one. You also said the $40.00 credit does not cover the overcharges for the plan you were not supposed to be on.
Our last conversation occurred later than the written response, and I advised you of your billing and the credits you received.
Our records show you received two credits of $27.17 on February 1, 2025, and a $27.17 credit on April 1, 2025, and May 27, 2025, to cover the device financing charges you were charged the first month. You also received a $20.00 credit for three months starting in February 2025 and a credit of $10.86 on March 22, 2025,for the prorated insurance charge. You then received a $10.00 credit on May *******, for the data hotspot. You have received a total credit of $178.72.
A review of your account found you selected the Unlimited plan instead of Unlimited +. We regret any confusion with the ordering system that you experienced. I applied a credit of $65.00 to your account on June 11, 2025, as a courtesy.Additional credits at this point are not warranted, as you have now received $243.72 in account credits for this issue.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************;
******, CO 80210
****** ********Initial Complaint
Date:05/06/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted ************************** and received horrible service. The agent ****** wasted my time and I still have not been able to resolve my issue. I went online to try and remove a service, but there is no where for me to do so in the account online. Im still paying for a service I do not want.Business Response
Date: 05/16/2025
May 9, 2025
Ms. ***** *******
*******************
**************
Re: BBB Complaint #********
************ - ************
Dear Ms. ****************** May 6, 2025, we received your complaint, dated May 5, 2025,filed with the Better Business Bureau.
You said that you have been trying to remove something from your account, but you received poor customer service when you contacted customer care.
When we spoke, I apologized for the way your request was handled; and informed you that we review your call and provide any feedback necessary (an internal process). I went over your billing and you advised me that no changes need to be made at this time.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
******************************************;
******, CO 80210
****** SteffaniCustomer Answer
Date: 05/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:05/06/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was informed today at a different Boost Mobile, a local Boost Mobile location, that a customer who buys their product and receives bad service/merchant connection and cell phone can receive their money back within 7 days. I was denied this option on 5/4/2025 and again on 5/5/2025 on the phone with a customer care manager named (D). This is on the 3rd and 4th day. It was a guarantee for four lines for $100 a month. I bought four phones yesterday. On the same day of May 2, 2025, I created my account and realized that my balance of $132 is for the next billing cycle on May 31, 2025. Mind you, I paid $283.61. The employee stated that this cost after the payment process was for the *** cards and the service for four phones. (Boost Mobile) "Boost Mobile offers a 30-day money-back guarantee on devices purchased online or in-store, allowing customers to return the device for a full refund within 30 days of the ship date for online purchases or the purchase date for in-store purchases. To initiate a return, customers should contact ********************** *************** The volume on these devices did not work, and it lacks apps that keep all applications on all computer devices, such as tablets, phones, and computers, from running their program compatibly and adequately. I wore an active body camera during the process of this denial.Business Response
Date: 05/29/2025
May 28, 2025
Ms. ******* *******
******************************
****************************;
Re: BBB Complaint #********
************** - ************
Dear Ms. ****************** May 9, 2025, we received your complaint, dated May 6, 2025,filed with the Better Business Bureau.
You said your bill was supposed to be $100.00 per month, but it was $132.00 this month. You also tried to return your devices within the return window, but you were denied a refund.
My attempts to contact you at ************** and ************** on May 27 and 28, 2025, were unsuccessful, but I left a message each time. I also sent an email to ********************** with a request that you contact me.
Our records show your monthly bill is $100.00.
The store informed us that they were unable to issue you a refund because you did not provide the boxes and/or accessories associated with the purchased devices.Our records also show the devices were provided free of charge. If you are able to return the devices with all of the accessories that came with them within the 30 days, the store agreed to issue a refund.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************************;
******, CO 80210
****** ********Customer Answer
Date: 06/23/2025
Based on the business that responded to my complaint (Boost Mobile). Before filing my complaint with the BBB, I returned to the same store with all the devices in hand, my body camera on, and requested a refund. Both employees, male and female, stated that "there are no refunds." I bought the devices on a Friday and attempted to return them two days later, on a Sunday.
I received a phone call from a person who claimed to be a director for Boost Mobile. I reached back out to this individual, and she never called back. The reason for this miscommunication is not an error; it is a Character Assassination and Mischaracterization.
That involves distorting my reality to misrepresent my character to make me seem unattached from what happened. This treatment often leads to businesses justifying the' unjust treatment of customers. While ******************** Better Business acts as a middleman, it is usually used as a means to employ triangulation and tactics to undermine a person's reputation, such as mine.
For the business, Boost Mobile created a false sense based on my appearance, which is misleading. Fortunately, my character and actions are far more indicative of who I am than they are outwardly, and I would not be a licensed Commissioned Officer in the state of *****. This is the reason I was unable to receive my refund, and my complaint through the BBB is being used in a triangulation scenario.
Attached is an image of my CO license, showing both the front and back. I hope this helps.Initial Complaint
Date:05/05/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned a defective phone to Boost Mobile, a ******** Razr phone. Brand new phone but the defective. The screen is all purple you cannot see anything so it defeats the purpose of the phone. Almost 2 months I didn't get a refund. I ask for replacement and they said they wont do replacement. It has to be returned for refund but I didn't get my refund.Business Response
Date: 05/16/2025
May 8, 2025
Solnes Hampas
*********************************************************************************;
Re: BBB Complaint #********
************** - ************
Dear Solnes Hampas:
On May 6, 2025, we received your complaint, dated May 5, 2025, filed with the Better Business Bureau.
You said that you returned a defective device, but you have not been refunded for it.
A review of your account reveals that a refund of $110.51 was issued May 7, 2025.We regret any delay you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at **************
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** ********Initial Complaint
Date:05/05/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying for months to pay off the phone I purchased on a payment plan. This company seems to be refusing to let me pay. I just bought a car on my debit card yet everytime I try to pay off my phone you tell me payment is denied? Even with a current 6000 dollars on my debit or using a credit card with a ***** dollar limit and zero balance? This is insane just let me pay off the phone already.Business Response
Date: 05/29/2025
May 27, 2025
Mr. ******* ********
********************
***************
Re: BBB Complaint #********
************ - ************
Dear Mr. ******************* May 6, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.
You stated that you have been trying to make a payment to pay off your financed device, but were unable to do so. Your payment cards have funds available on them, but are being declined. You requested to be allowed to make a payment to pay off your device.
Our records indicate that several payment attempts were made on two different cards on May 1 and 5, 2025. However, all of them failed. Ten payment attempts in January 2025 all failed as well.
Boost Mobile is not responsible for payment failures. Please contact your financial institution for details on the reason(s) behind these failures.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:05/05/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost Mobile refuses to release my cell phone number to another provider!Business Response
Date: 05/29/2025
May 28, 2025
Ms. ******* ******
*************************************************************************************************;
Re: BBB Complaint # ********
************** - ************
Dear Ms. ***************** May 6, 2025, we received your complaint, dated May 5, 2025, filed with the Better Business Bureau.
You said that we refuse to release your phone number and provide a port-out PIN.
As stated in my phone and email messages today, we were able to release your phone number from our system, which will allow you to transfer to another carrier.Your port-out PIN is ******.
Please remember that the PIN is only valid for four days from today. If you do not port out within this timeframe, a new PIN will need to be issued. Once your phone number has been ported out, I will issue a refund for your last payment.
We apologize for any inconvenience this may have caused.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************;
******,** 80210
****** ********
Boost Mobile is NOT a BBB Accredited Business.
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