Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,958 total complaints in the last 3 years.
- 1,504 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/11/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
hi, i am actually wanting to begin my cellular coverage with your company after shopping multiple different providers; i am on a very limited budget, like to do my research online beforehand in addition to speaking with in-store customer representatives during this process, there has been quite a discrepancy between what i am finding online on your website regarding the different phones and plans available for purchase vs. what the in-store sales representatives are telling me...1) speaking with in-store representatives, I have been told like 5 different prices for the "bring your own phone" whereas online it seems VERY simple $15 deal, and i have NOT been able to find any "fine print" where this is an online deal only vs. purchasing in store 2) i don't understand why i have been told like 5 different prices when, please correct me if i'm wrong, but there's no way your prices fluctuate on a daily basis like the price of gold does; when all i'm tryna do i find the optimal price before i spend any money that i don't have that meets my needs for a phone 3) this store, to the best of my knowledge, is not what yall might consider anything less than a true Boost Mobile store, i.e. "authorized retailer", etc.; every time i have a conversation with one of your sales representatives in store, they tell me that what i'm seeing is considered an "online deal only" whereas when i'm viewing this online, there is no language or fine print that is readily available or explicitly available for me to read...and this feels very misleading 4) when tryna to call your customer support to LITERALLY JUST ASK A QUESTION to resolve this discrepancy, there are no easy options to reach someone who can answer my question without first providing a phone or account number 5) researching online, your company appears VERY responsive towards complaints received by the BBB and corresponding resolutions, and i very much VALUE a company that takes complaints seriously and effectively respondsBusiness Response
Date: 06/02/2025
May 21, 2025
Mr. **** *********
OR 97123
Re: BBB Complaint #********
************
Dear Mr. ******************** May 12, 2025, we received your complaint, dated May 11, 2025, filed with the Better Business Bureau.
You said you are interested in establishing service with Boost Mobile, but there was a cost discrepancy. You indicated that there are different price ranges at our retail stores and the website does not clearly state what offers are specifically online or in-store. You also mentioned that customer care was unable to answer your questions.
When we spoke, I informed you that the website does have a section specifically for in-store offers: *********************************************. The banner on the **** says In Store Offers. Additionally, offers online may include a banner if it is an in-store or online offer only. Please also note that Boost Mobile stores are independently owned and operated; as such, they maintain their own phone inventory and may charge an activation fee. I offered to assist you with establishing service, but you declined.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:05/11/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Canceled my service with boost mobile. They did not allow my phone number to be ported to my new carrier. They said my number couldn't be transferred because I canceled the service, even though *** requires them to hold it for 30 days. It has only been 2 weeks. I spent over 2 hours being transferred before finally speaking with a supervisor who said they no longer have the number, with help from my new carrier. Departments didn't even answer when transferred to them.Business Response
Date: 05/19/2025
May 14, 2025
Ms.***** *******
*****************
Beatrice,NE 68310
Re: BBB Complaint #********
************** - ************
Dear Ms. ****************** May 12, 2025, we received your complaint, dated May 11, 2025, filed with the Better Business Bureau.
You said that Boost Mobile would not allow you to port your phone number to a new provider.
When we spoke by phone, I advised you that I reviewed the call on April 27, 2025. You requested for your account to be closed. Our agent offered to assist you with porting the phone number while the account is active, but you declined and requested for it to be disconnected. Please note that an account is required to be active in order to port out the associated phone number. I offered to restart your account (provided you make a payment), thus allowing you to port your phone number from Boost Mobile to your new provider. You agreed to this and I emailed you your account number **************** and port-out PIN ******** along with instructions on how to port your phone number out.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** ********Customer Answer
Date: 05/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:05/10/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was alerted by ************* there was an attempt to open an account with Dish Network. I was then alerted by ***, I was receiving an item from Boost Mobile. Dish Network and Boost Mobile have a partnership. Reaching out to Boost Mobile. I was made aware a fraudulent account was opened under my name and address but contained a foreign email and listed phone number. Boost mobile instructed me to file a fraud complaint with **********************. Fraud report including police report filed on 4/28/2025. I did receive a response on 4/29/25 from Boost Mobile but only stating, based on the information I sent, I wasn't responsible for the fraudulent account. I sent follow up emails wanting a detailed report of the closure of the account. Presently, no confirmation has been forwarded. I explained wanting peace of mind due to the nature of Identity theft. When I call Boost Mobile automated system, the account still remains open. Please help me. Boost Mobile Claim# ****** has the complete detail of the incident.Business Response
Date: 06/02/2025
May 22, 2025
Mr. *********** ****
**********************************************************************************;
Re: BBB Complaint #********
************
Dear Mr. *************** May 12, 2025, we received your complaint, dated May 10, 2025, filed with the Better Business Bureau.
You said a Boost Mobile account was opened under your name without your authorization. You were informed you were not responsible for it, but you requested confirmation the account will be closed.
When we spoke, I informed you the lines are cancelled,there is no balance and I removed the autopay card. I did place the devices that were on the account on the lost/stolen list, but we will still need to receive them back. I sent a return label to **************************.
Your account is not active and no one outside of Boost Mobile is able to access your information associated with this account. We retain personal information for the amount of time necessary to provide our services and for as long as required to satisfy legal or tax requirements, for fraud prevention, or for other business purposes. If we de-identify information, we will maintain and use the information in de-identified form and not attempt to re-identify the information except as required or permitted by law.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Customer Answer
Date: 06/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********** ****Initial Complaint
Date:05/10/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I contacted boost mobile roughly about three weeks ago asking them for my transfer number because I was at ******* opening a contract with my family to start a family plan. The agent who answered refused to give me transfer number for a phone number that I have had for over three years. That number is also my business phone number so I have lost a lot of money by them refusing to give me my transfer number. On top of that I told that same agent that I was closing my account and that I was not using their service anymore, and she still refused to give me the transfer number. Now I was just informed that they took out $67 for payment of service for a phone that I dont use anymore. I contacted customer service and the only thing they would tell me that they cannot give me a refund. I asked for them to transfer me to management so I can speak to a can speak to a supervisor and they transferred me to another person who also told me the same thing. When I asked for information to talk to someone from corporate he said he was the highest level of customer service. This was the worst service Ive ever received and like I said my business a lot of money because of this. Im at the point where I am going to get lawyers involved because they arent even trying to help.Business Response
Date: 06/02/2025
May 22, 2025
Mr. ****** *****
526 **************
*********, ** 19464
Re: BBB Complaint #********
************ -************
Dear Mr. **************** May 12, 2025, we received your complaint, dated May 10, 2025, filed with the Better Business Bureau.
You said you requested to port your phone number to a new provider, but the agent you spoke to refused to provide you your port-out information. You were also charged for another month of service,which you did not want. You requested a refund, but you were denied.
When we spoke, I offered to provide you the port-out information, but you declined and opted to have the line canceled.Per your request, your line ending in 3673 was canceled.
As a courtesy, I requested the payment of $67.00 be refunded to your card ending in 7046. Please allow 3-5 business days for processing.
We apologize for any inconvenience this may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Customer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:05/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My phone service was disrupted due to Boost Mobile tower problems, Boost Mobile sent me a text saying sorry for the disruption we are issuing you a $10 account credit. I have called several times and Boost refuses to grant me the credit I was promised. Please help me, Thank youBusiness Response
Date: 05/21/2025
May 14, 2025
Mr. ***** ******
**************
Pocatello, ID *****
Re: BBB Complaint #********
************ - ************
Dear Mr. ***************** May 12, 2025, we received your complaint, dated May 10, 2025, filed with the Better Business Bureau.
You stated that you experienced a service disruption in your area and we proactively offered you a courtesy credit for the inconvenience, but you did not see it applied to your account.
Our records show that you spoke with customer care on May 13, 2025, and they applied a $10.00 credit to your account. However, it was after the current bill cycle. You can view it on the Boost Mobile app or website when the next bill generates next month, June.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
******************************************;
******,CO 80210
****** ********Initial Complaint
Date:05/09/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on boost mobile's website 4/29/2025. Money was taken out of my bank account. Never received any email about confirmation. Spoke to boost mobile 5 separate times. Got a different answer every time. They said it'll ship, it has shipped, its on hold. Spoke with someone today after being on hold for almost *********************************** I'm not eligible to make the purchase. Even though they took money out of my account. Was also told the money will eventually be refunded.Business Response
Date: 05/16/2025
May 10, 2025
Mr.**** *******
********************************
**************************;
Re: BBB Complaint #********
************ - ************
Dear Mr. ****************** May 9, 2025, we received your complaint, dated May 9, 2025, filed with the Better Business Bureau.
You said that you placed an order for a device. When you did not receive an email confirmation, you contacted customer care and you were provided with conflicting information as to where the device was shipped. You were then advised that you were not eligible to make the purchase, but you expressed concern that you were still charged. You requested a refund.
A review of your account reveals that we were unable to approve you for the purchase; therefore, your funds were released back as explained to you on the phone with our agent. Because you were never charged, a refund was not provided. We placed a hold on the funds, but then released them once the denial was received. We recommend that you contact your credit card provider regarding when the funds will be available.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** SteffaniCustomer Answer
Date: 05/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:05/09/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past 2 months I can't log into my Boost account. There is a 2 step process to verify your phone number. When logging in they send you a text message to your phone # ************. For the past two months I don't receive the text so I can't log and make a payment. When I call support to complain the automated system sends you a text to verify my number which I have no problem getting. I called support so many times I'm strung out. If I make a payment at the store I get charged $4.00 more. Only thing I still can't get to my account.Business Response
Date: 06/05/2025
June 3, 2025
Mr. ****** *********
********************
*********, IL 60451
Re: BBB Complaint #********
************
Dear Mr. ******************** May 14, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.
You stated that you have been unable to log into your online account for two months. You indicated that you do not receive the text message when you try to log in, but you do receive it when you call customer care. You mentioned that you want to avoid paying the $4.00 payment processing fee. You requested that the system be repaired.
Our system that sends the *** text message(s) is working properly. As the same system is sending the messages in both cases, there is no reason why you would not receive both text messages. Please contact the manufacturer of your device or the designer of the messaging application you are using for additional assistance.
Please note that a fee is not charged for payments made through our automated phone systemonly for those made while speaking with an agent.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 06/05/2025
Better Business Bureau:
There is nothing wrong with the phone. And as for the manufacturer ***** this phone is sold and warranted by Boost Mobile. On May ******* at 5;45 am Central standard time the text from Boost started to work again. And at the time I am writing this I checked and I'm still able to login.Something was corrected and Boost does not want to take the blame or credit for it's repair. I will see how long it will keep working and weigh my options if it happens again. Signed, ****** *********..
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:05/08/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unauthorized debit of my checking account and wrongfully billed and charged for phone not under contractBusiness Response
Date: 06/02/2025
May 29, 2025
Ms. ****** *******
******************
********************
Re: BBB Complaint #********
************
Dear Ms. ****************** May 9, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.
You stated that an unauthorized payment was debited from your checking account, as you were wrongfully charged for a phone not under contract. You requested to receive a refund.
Our records indicate that the account under the phone number ending in 7630 was set up on July 1, 2024, and activated on July 5, 2024. The device on the account was purchased on a 36-month financing plan. The financing agreement was signed electronically by you before the account could be activated. The device was under contract at the time that your line was ported to another carrier on April 22, 2025. Therefore, the charges are valid and no refund is warranted.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 06/02/2025
Complaint: 23300791
I am rejecting this response because:Business needs to provide signed contract obligation that customer is required to keep unwanted phone. Phone from my understanding could be returned or traded for an upgraded version.
Sincerely,
****** *******Business Response
Date: 06/13/2025
June 11, 2025
Ms. ****** *******
******************
********************
Re: BBB Complaint #********
*************
Dear *************************** 10, 2025, we received your rebuttal, dated June *******, filed with the Better Business Bureau.
You rejected our response stating that it was your understanding the device could be returned or upgraded. You requested that we provide a signed contract for the device in question.
Under Boost Mobiles 30-day return guarantee, a device can be returned under certain conditions within 30 days after the account is activated. However, you did not return the device within the allotted period.Please note, it is not possible to upgrade a device on a closed account.
The ******************** Terms and Conditions, which you agreed to upon activation of your service, states that if a customers Infinite Access plan is canceled, terminated or suspended (including voluntary cancellation),any credits are forfeited and they will be immediately responsible for the outstanding balance due. I emailed you a copy of your financing contractual agreement for your records.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Initial Complaint
Date:05/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/1/2025 I signed up for Boost using their ************* Prior to signing up I checked the **** number which came back as it could be used with Boost. As other services such as Total Wireless came back that my device could not be used due to the *** lock I assumed Boost had an agreement with ******* proceeded. After completing the checkout process and receiving the instructions for the e*** I found I could not activate the service because of the *** lock. I called Boost on 5/7/2025 to cancel service and inquire about a refund. Since they could not send me a text message they transferred me to the verification team, which I spent at least 20 mins on hold before I had to go into work. I called back on 5/8/2025 when I was able to complete verification and the cancellation. But when I inquired about the refund they said since I did not port in I was not eligible. I tried to explain that I had intended to port in but since I could not activate the e*** the point was moot. The agents and resolution managers refused to actively listen and insisted there was not an Executive Relations team I could speak with. Even someone from the verifications team was as uneducated as the offshore agents. Looking at other BBB complaints there is in fact such a department. Rather than having a customer submit a complaint via the ******************** I would think Boost would want to try to resolve issues on the first point of contact - what many companies refer to as ****. Based on the above I would request $16.11 be refunded to the original payment method and train staff on escalation calls.Business Response
Date: 05/19/2025
May 13, 2025
Mr. ******* *******
6456 ********* Ln.
************, IN 46241
Re: BBB Complaint #********
************** -************
Dear Mr. ****************** May 9, 2025, we received your complaint, dated May 8, 2025, filed with the Better Business Bureau.
You stated that you verified you were able to activate service with Boost Mobile; however, due to a block from your prior carrier's service, you were unable to port your number over to us. You opted to take advantage of our 30-day money-back guarantee,but found you were ineligible. You requested a refund for the service payment.
The Boost Mobile Terms and Conditions state that to be eligible for a refund under the 30-day money-back guarantee, you must have ported your number in from another carrier.Since you were unable to port in due to a device lock, you are ineligible for a refund. In the interest of customer service nevertheless, a full refund was issued to the card ending in 2395. Please allow 7-10 business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:05/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called Boost Mobile about transferring service from IPhone 16e back to my iPhone 14. The person who I could not understand proceed with transfer. The transfer did not go thru and was without service for over 24 hours. I had to go to one of their stores to get service restored to my phone. I was charged $70.00 for this and I want Boost mobile to refund the money it cost because it was their fault, and this person did not know what he was doing because another person had originally transferred service to the IPhone 16e. I was given the corporate phone number but it just disconnects.Business Response
Date: 06/09/2025
June 5, 2025
Ms. ******** ***********
********************
************, MD 21117
Re: BBB Complaint #********
************** - ************
Dear Ms. ********************** May 13, 2025, we received your complaint, dated May 8, 2025, filed with the Better Business Bureau.
You said that you were looking to transfer service from your iPhone 16e to your iPhone 14, but the representative you spoke with was unable to do this;therefore, you visited a store and you were charged $70.00 for making this change. You requested a refund.
When we spoke today, you indicated that you did not have the receipt for said transaction. I informed you that Boost Mobile retail stores are independently owned and operated, and we cannot issue a refund for monies we did not receive.Nonetheless, we issued refunds for $60.00 and $39.43 on April 15 and 16, 2025.
You mentioned that you were charged double for reactivating your phone. I said that I will have our *********************** Team review this matter if you can provide a receipt, which you agreed to provide. I requested that you reply to the email I sent to you on June 4, 2025, and attach the receipt.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************;
******,CO 80210
****** ********
Boost Mobile is NOT a BBB Accredited Business.
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