Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Mobile Phone Service.
Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,993 total complaints in the last 3 years.
- 1,484 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/30/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in December of 2022 I switched over to boost infinite. I brought over my number from a different carrier. The cost was supposed to be $25 a month. On the same day that I ported my number in I noticed that my service was really spotty and not consistent, so I contacted boost infinite and I told him the problem and I requested to port out my number and cancel service. They were okay with me leaving and they released my number and I went to another carrier. They also said the service was scheduled for cancellation. I was also told I would get a refund of $25 since I was only with them literally for less than a day. Well the next month I see $25 charged to my bank and I contacted them and they apologized and said they would schedule the cancellation they also said they would provide a refund. Unfortunately every single month after that and that would be February March and ***** is coming up they have been charging me $25. And every single month I contact them and they tell them that I am being charged for a service I am not using they then proceed to tell me that they will schedule cancellation. It is not right that this company is charging for a service that is not being used the number was ported out back in December and yet they are still charging $25 every month. It is not the customer's fault that their system is not working they need to be able to provide a credit for every month that is charged and stop charging for services not provided. Every month since December I have had to do child support and I even asked them to email me the chat but they do not. This time I saved the chat but I am still unhappy because they are not doing what they promised to do which in my case is to cancel the service since I am not using it and even the number was ported out the service was only used one day.Business Response
Date: 04/04/2023
April 4, 2023
*************************************
************************************************
Re: BBB Complaint #********
************ -************
Dear ********************:
On March 31, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You said you were being charged for service you did not request.
Our records show that your account is pending disconnection as of April 13, 2023.
I refunded your payments, totaling $76.59,back to the credit/debit card used for payment.
We regret any inconvenience this issue may have caused and we appreciate your feedback regarding your experience.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Infinite
***************************************************************** / ******* Better Business Bureau
****************************************
******,** 80210
*********************Customer Answer
Date: 04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:03/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sun Mar 26 Ordered. Hasn't shipped. They won't cancel or refund. They told me the order wasn't processed but i was charged and we'd need to cancel it. Then they said I have to wait for it to ship to send it back and then get a refund.Business Response
Date: 04/04/2023
April 1, 2023
***********************************
**************************************
*****, ** *****
Re:BBB Complaint #********
132134753358 - ************
Dear ********************:
On March 31, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You said you ordered a phone through Boost Infinite on March 26, 2023. You indicated that you have not received your order. You stated that you contacted Boost Infinite to inquire about your order, but you were provided mixed information about the status of your order. You requested a refund.
A $72.00 refund has been issued in the interest of customer service. Please allow up to 19 business days for processing.
We regret that your initial experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the near future.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Boost Infinite
********** / ******* Better Business Bureau
************************************************************** 80210
*********************Initial Complaint
Date:03/30/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unable to login to my account and ******************** claims they can't help me. I have reached out to them on three occasions to try to access my account, but each time, with no resolution. I am unable to change my plan, update billing, buy a new phone, or even cancel my service because they can't update my email address on file. They recently updated their system from a PIN code to a Password login, but I don't have a password and they don't seem to have my email address on file. With no email address on file, I can't change my password and they are unable to update my email address, so I'm stuck.Business Response
Date: 04/26/2023
April 25, 2023
*****************************
*****************************************
***********, ** 61884
Re:BBB Complaint #********
458695998325 - *************
Dear ********************:
On April 24, 2023, we received your correspondence, dated March 30, 2023, filed with the Better Business Bureau.
You said you attempted to contact Boost Mobile to get help with accessing your account, yet you were unable to get assistance.
On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess and remediate the situation.
If you require changes to your account, please reach out to DISH Network customer service at ****************, as many of our systems are up and operational once again.
We strive to provide excellent service and we regret that your experience was unfavorable. Boost Mobile appreciates your business and we thank you for your continued loyalty.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Initial Complaint
Date:03/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/27/23 I thought I had placed a order online for a ******** Moto g phone. Because my phone shuts off every 30 -45min . The money ended up going in my boost mobile account. My account has $119 in it. So I tried reaching out to them from the 3/28-3/29/23. I was hung up on twice left on hold for. A hour and forty five minutes waiting to talk to a supervisor. I was told that they can't take the money of my boost mobile account. They wanted my credit card number so they could charge my card for the phone. I am disabled my phone is my life line.I need a new phone. I am sick and tired of all the *** I am a victim of identity theft and for them to tell me that I can't use the $119 in the account I am on a fixed income I don't have any money to buy a phone. So I'm supposed to just let it go.I can't I am deaf on one side and I can't see due to glaucoma . I have been a loyal customer for more than 5yrs. All I want is the $69.99 phone I thought I was paying for and pay $12 for me to get it the next day.I'm supposed to wait until the end of April to be able to buy another phone.Business Response
Date: 04/26/2023
April 25, 2023
***********************************
********************, Apt. 512
**************, ** 95670
Re:BBB Complaint #********
331306506 - *************
Dear ********************:
On April 24, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You said you attempted to buy a ******** ************ on March 27, 2023, through Boost Mobile's website. You stated that your payment was made towards your account instead of towards the purchase of the new phone. You also expressed concern with the customer service you experienced. You requested a replacement phone be sent.
Our records indicate that your account currently has a $119.00 credit balance and the last payment of $110.00 was processed on March 27, 2023. A $110.00 refund has been submitted in the interest of customer service. Please allow up to 20 business days for the refund to be processed.
We strive to provide excellent service and we regret that your experience was unfavorable. Boost Mobile appreciates your business and we thank you for your continued loyalty.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
********************************************************************
*********************Customer Answer
Date: 05/02/2023
Boostmobile said that it will take 20 days to refund $110 out the account. ******************** took a $110 out the account. The phone cost $79 plus I paid for next day delivery.
I feel like boost mobile is playing with me. They could have just sent me the phone I wanted.
It's about to be a Big problem this isn't the first time that boostmobile has got over on me. I have been dealing with them for more than 5 or 6 yrs.
I would like to be compensationed for everything that they have put me through.Business Response
Date: 05/12/2023
May 11, 2023
***********************************
************************** 512
**************, ** 95670
Re:BBB Complaint #********
331306506 - *************
Dear ********************:
On May 8, 2023, we received your rebuttal, dated May 5, 2023, filed with the Better Business Bureau.
You expressed dissatisfaction with the timeline for the refund. You requested additional compensation.
We regret that you do not agree with Boost Mobiles refund policy. Your refund was submitted on April 25, 2023, and is currently being processed. A one-month credit has been applied to your account in the interest of customer service.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Initial Complaint
Date:03/30/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I decided to try Boost mobile they offered a free trial period.This trial period was up on 1/06/23 I was then charged ***** which is correct, but then on 1/23/23 I was charged ***** again . On 2/10/23 was again charged *****. It looks to me I am being overcharged for the ***** paided on 1/23/23.This would make my payment due on or about the 20th of each month.I have called customer service and went to a ********************** store. They all agree with me but nothing ever happens.Business Response
Date: 04/27/2023
April 24, 2023
Mr. *************************
***************************
****, ** 62906
Re: BBB Complaint #********
*************
Dear **************:
On April 19, 2023, we received your complaint,dated March 28, 2023, filed with the Better Business Bureau.
You stated that you noticed you were charged double in January 2023. You requested an adjustment to correct the issue.
I applied a credit to your account of $25.16.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
***************************************************************** / ******* Better Business Bureau
****************************************
******, ** 80210
*********************Customer Answer
Date: 04/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:03/29/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Dec 22nd I purchase a phone and a 12 month new customer plan for my son. We activated it on Christmas. The other day boost went through some sort of system issues and my sons phone was turned off. We couldnt access anything. I called Boost and they stated it would be resolved the next day. I asked to talk to a supervisor and was told one was not available but they could call me back. No one contacted me. Today I called again and was told they dont have my order from when I activated the phone and couldnt find the promotion I purchased. I have them all of the information as it is saved in my purchase history from ******** After **************************************************** back. I called in again and was told they were not going to help me. The agent wouldnt give me any of his or his supervisors identifying information. Boost mobile has committed fraud.Business Response
Date: 04/26/2023
April 25, 2023
***********************************
PO Box 22
*****, ** 03903
Re:BBB Complaint #********
*************
Dear ****************:
On April 22, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You stated that your sons phone recently stopped working around the time of our recent cybersecurity incident. You requested that his service be restored.
I was unable to locate your sons account with the information you provided. Please contact our customer care center at **************** for assistance.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Initial Complaint
Date:03/29/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost Mobile is using ****** scammers in their call centers. I called today, 03/28/23, to make a payment via the *** but the system wouldnt allow it. I spoke to a rep and advised her I was unable to make a payment online and to please let me pay on the automaTed system. She refused and said I must give her my card number, which I believe she kept for her own personal use. Boost Mobile needs to be aware of the scammers they hire, and if they are aware, they need to be fined for facilitating fraud. I asked the rep several times to allow me to speak to a manager. Each time, she refused. I called back later the same day, and my call was intentionally disconnected. When I called again, the rep who answered immediately asked me for my card number (before even looking up or verifying my account). These are scammers and an investigation into cyber crimes facilitated by Boost Mobile should me initiated.Business Response
Date: 04/26/2023
April 25, 2023
*******************
173 PO Box
*********, ** 76004
Re:BBB Complaint # ********
656273618340 - *************
Dear ************:
On March 30, 2023, we received your complaint, dated March 29, 2023, filed with the Better Business Bureau.
You stated that you called on March 28, 2023, to make your payment, as you were unable to make it online or through the automated systems, but the agent was unhelpful. You mentioned that you feel as if the agents were scamming you, as they asked for your credit card information. You requested assistance with your account.
On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess, and remediate the situation. Cybersecurity experts and outside advisors were retained to assist in the evaluation of the situation, and we notified appropriate law enforcement authorities.
In March 2023, Boost Mobile restored its systems that were affected by the incident that occurred in late February 2023. Thank you for your patience while we restored Boost Mobiles systems. Due to a higher-than-normal call volume, calls to customer care *** have longer-than-average wait times. For the fastest service on updating an account or making a payment, please log in and do so through my.boostmobile.com or on the MyBoost or BoostOne apps.
Our records indicate you were able to make your payment online on March 28, 2023.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
****************************************
******, ** 80210
*********************Initial Complaint
Date:03/29/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 1st 2023: I wanted to switch my cellular service provider from Boost Mobile to a different provider that I had just signed up with, and was trying to port my number over. But Boost mobile had an internal computer issue and I could not get in touch with any of the customer service providers. I called every day for 5 days and got the same automated response. I finally asked my new cell provider (T-Mobile) to connect me through and they did so. I was told by the Boost customer service representative that they could not access any of the customer accounts due to a network issue and it might take another 2-3 days till the issue is resolved. I kept calling every day after 2 days only to get the same message. I again managed to get through via my new provider and was told again by Boost Mobile that they had not yet resolved the issue. I was also unable to access my account and stop the auto-pay that had been set up . | March 15th: Boost was unable to help until March 15h and then I was billed via autopay. | March 17th 2023: My new provider T-Mobile called and connected directly with Boost Mobile to port my number over. I then called Boost to ask them to issue me a refund for the March 15th autopayment that they had charged me and was told they still couldn't do that and I should call a week later. | March 29th: I call Boost yet again and am told that they cannot issue me any credit and I'd have to resolve the issue with my bankBusiness Response
Date: 04/26/2023
April 25, 2023
*****************************
474 **********
*********, ** 92024
Re:BBB Complaint # ********
*************
Dear ****************:
On April 22, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You requested to receive a refund of the payment made on March 13, 2023.
I submitted a request for the $35.00 refund. Please allow up to three weeks for processing.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Initial Complaint
Date:03/29/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/24/23 my card was charged $50.00 by Boost Mobile. I haven't been an active member since January. Upon contacting Boost Mobile, they said I haven't been active since January. They told me someone is using my card and there isn't anyone using my card. He said in his experience there is nothing he can do but for myself to contact my card company. They said they can only refund my money if I can prove it and that can take up to ***** days.Business Response
Date: 04/25/2023
April 25, 2023
*************************
********************************************************
Re: BBB Complaint # ********
*************
Dear ************:
On April 21, 2023, we received your complaint, dated March 29, 2023, filed with the Better Business Bureau.
You expressed concern that your credit card was charged by Boost Mobile. You stated that you were a former customer and would like the payment refunded.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable. If this payment was not authorized, please dispute the payment with your financial institution.
Sincerely,
*********************
Manager - Retention Operations
Executive Escalation Team
Boost Mobile
***************************************************************** /******* Better Business Bureau
********************************, #***
******,** *****Customer Answer
Date: 04/25/2023
Complaint: 19870288
I am rejecting this response because:it was an unauthorized charge by boost and was not even a customer when the charge was made.
Sincerely,
*********************Business Response
Date: 05/03/2023
May 2, 2023
*************************
****************************
******, ** 43623
Re:BBB Complaint #********
*************
Dear ************:
On April 28, 2023, we received your rebuttal, dated April 28, 2023, filed with the Better Business Bureau.
You stated that the charge was unauthorized and that you were not a Boost Mobile subscriber when your credit card was charged.
In my previous response, I concluded that if the charge was not authorized, you should dispute the payment with your financial institution.
Sincerely,
*********************
Manager - Retention Operations
Executive Escalation Team
DISH Network, L.L.C.
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210Initial Complaint
Date:03/29/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I switched to mint on 3/24/2023 and was unable to use my sim card because boost had my phone locked. I called and was told it would be unlocked within a few hours. I called boost back on 3/25/2023 and was told I needed to wait 48 hours versus just a few hours. They provided me my request ID and said after 48 hours since 3/24/2023 to call back.On 3/26/2023 I called boost back and they said that my phone was unlocked but upon inserting the mint sim card it was still locked. They had me speak to a supervisor and they said they had a system error back in February and their system that unlocks phone and provided refunds has been down since 3/12/2023. They said I would need to wait another 48 hours and that they guarantee it would work this time. They provided me with another request ID. I called back on 3/28/2023 and they asked for my request ID's and said the ones I provided were invalid and fake, because the ID's I was given were 9 digits and they should be 6 digits. They said their system is still down and they need me to go to a store for the unlock because they cannot unlock via phone and could not give a time estimate for when their system would be fixed. They said they were unable to provide me with a request ID and that I cannot check on my phone status. I went to a boost store in-person on 3/29/2023 and they said they do not do unlocks in any boost store. They called boost customer service and I was told it would be another 48 hours and provided a 9 digit request code (which the in-person boost worker said they believe is fake). A hour later I called boost and they said their system was up now, but could not tell me when it was up, and to wait another 48 hours. I asked to be compensated but they said they could not compensate me. The mint representatives we're on the phone for all my boost calls, and they suggested I contact better business bureau for help.Business Response
Date: 04/27/2023
April 25, 2023
************************************************
************************************
************, ** 75028
Re: BBB Complaint #********
*************
Dear ****************:
On April 21, 2023, we received your complaint, dated March 29, 2023, filed with the Better Business Bureau.
You requested your device be unlocked.
Boost Mobile will unlock a device under the following circumstances:
?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months
Your unlock request was previously granted; please ensure your phone is powered on and the Boost Mobile SIM card is inserted. If your phone requires a Master Subsidy Lock (MSL) PIN, please use ******** when your device instructs you to do so.
MSL refers to providing a specific code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it.Additionally, unlocking a device may enable some functionality of the device,but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
Sincerely,
*********************
Manager - Retention Operations
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
***********************************350
******,** *****
Boost Mobile is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.