Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,993 total complaints in the last 3 years.
- 1,487 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Activated service and was given a number for a different city , they told me only way to fix problem was to close account and start new one and lose the money on the first account They can't update the new phone They can't change numbers They can't give proper credits They can't add account notes ************ rushed to open at the cost of the customerBusiness Response
Date: 04/04/2023
April 1, 2023
***************************
************************************************ 2
*******, ** 47250
Re:BBB Complaint #********
877820961371 - ************
Dear Mr. ******:
On March 31, 2023, we received your complaint, dated March 31, 2023, filed with the Better Business Bureau.
You said you opened up a new account with Boost Infinite. You expressed dissatisfaction that you were provided a phone number for a different city. You requested to update the information on your account, but you were informed a new account would need to be created to do so. You also expressed concern with the customer service you experienced.
Please note that area codes are designated by the address provided when an account is first created. You were provided the correct advice when the Boost Infinite agent informed you that a new account would be necessary to get a new phone number due to the nature of your request.
Our records indicate that there your account it set to disconnect automatically on April 26. 2023.
If and when you create a new account, we urge you to use an address that is within the desired area code. A new email address will be required, and the billing address for the credit card you use will need to match the service address.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Initial Complaint
Date:03/30/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am so disgusted with Boost Mobile and I agree with everyone who has also shared their experience. They hired all of these offshore agents who have no idea what they are doing and they are extremely rude. I have copies of the entire chat if you guys claim that you do not have access to it. I have spoken with 6 agents now just to activate my phone. No one helped. One agent even ended the chat without a word. Another agent transferred me to another agent without a word. These agents are incompetent and should not be able to assist any customers. I am not sure why they can not afford to hire US agents. I still have not gotten any of my sim cards activated. All of the agents kept being rude and finally said call or go into the store. If the website says to chat with an agent; then why would they say go to the store. If I do not get this resolved. I am sending this crappy sim cards back and going to T-mobile where they care about their customers. Horrible experience.Business Response
Date: 04/27/2023
April 27, 2023
***********************
************************************* 101
*******, ** 23831
Re:BBB Complaint #********
303212676891 - *************
Dear **********:
On April 24, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You stated that you are upset Boost Mobile employs people overseas. You also stated that you have been unable to activate your service, but you do not want to go to a retail location as advised by our representatives.
Please be advised that in order to provide round-the-clock assistance and to ensure that we keep the price of your service affordable, we do use overseas call centers.
Our employees have advised you to seek assistance at a Boost Mobile retail location, as they can provide better service on a case-by-case basis and assist with activating your Boost Mobile service.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
********************************************************************
*********************Initial Complaint
Date:03/30/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My fiance had purchased a $50 boost card and called to add it to my account on *********. The service was not turned back on. To make a long story short, eveytime I called to ask why the money wasn't credited to my account on 3-24-23 they would tell me that the card was already used. Out of the 5 time's I called the representative refused to allow me to speak to a supervisor or manager. I went online and Found out to my dismay that boost mobile had cancelled all accounts that didn't change from 3g to 4g or 5g. I was NOT made aware of this change because I had paid for January 2023 , February and March 2023. They say they have no records of me paying but I still had service in January and February 2023.I want the $50 reimbursement back because I had no idea what they had done since I still had service in March 24 ,2023.SoBusiness Response
Date: 04/27/2023
April 27, 2023
*******************************
*********************************************************************
Re:BBB Complaint #********
*************
Dear ****************:
On April 24, 2023, we received your correspondence, dated March 30, 2023, with the Better Business Bureau.
You stated that you were unable to apply your ReBoost card to your account, as it has already been used. You also stated that you were advised that your service had been canceled due to the shutdown of our **** network. You requested that we provide a refund of $50.
Boost Mobile has historically provided service on the **** Network, which was operated by Sprint. After Sprint and T-Mobile merged in July 2021, T-Mobile announced its plan to shut down the remaining Sprint cellular towers, meaning phones that access the Sprint Network will no longer work. Despite our requests to delay this, T-Mobile refused and the old networkand all phones/devices on it (including yours)--stopped working on March 31, 2022.
If you would like to continue to receive Boost Mobile service, you must buy a new phone or upgrade to a SIM card compatible with our Expanded Network. If your plan is also not compatible, please select an available one. We strongly suggest that you visit ************************************************************************************* or your nearest Boost Mobile store for more information.
We regret any inconvenience you may have experienced.
Please be advised that I am unable to locate your account with the information provided in your complaint. Please reach out with your telephone number or the email address associated with your Boost Mobile account, and I will gladly research the matter further.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Customer Answer
Date: 05/01/2023
Complaint: 19877261
I am rejecting this response because: Boost mobile had cancelled my account and phone number so I was unable to use my account and cell number to even verify I had an account with **********************. I was forced to get another new cell phone number just so I could keep all my important contacts and transfer all my previous email etc to a new phone I had to pay for a new boost mobile phone. I could of canceled boost mobile but I would loose everything I had on my old phone. It's amazing that boost mobile doesn't have any info about my account, even when I had my account for over two years.*****************************
Old number: ************
***************************
*************************************
********, **** 43204
Sincerely,
***************************Business Response
Date: 05/11/2023
May 8, 2023
*******************************
***********************************************************************************
Re:BBB Complaint # ******** - Rebuttal
590180447755 - *************
Dear ****************:
On May 8, 2023, we received your rebuttal, dated May 4, 2023, filed with the Better Business Bureau.
You rejected my response as you stated that Boost Mobile canceled your account, and you were forced to get another phone number. You indicated this was the only way to keep your contacts and emails
Thank you for providing the telephone number associated with this account. Our records indicate that your service was interrupted, as we did not receive your payment due March 20, 2023.
Due to the prepaid nature of Boost Mobile wireless service, if payment is not received by the due date your service is interrupted. You can restore your service by making your monthly payment of $50.00.
Please note that the storage of your emails and contacts are not dependent on being connected to a wireless network. Your contacts are stored on the device memory, and your emails are stored on a server by your email provider.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Initial Complaint
Date:03/30/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number 7147-892174-9994 Amount paid $212.99 Date of order03/24/2023 Order status Error Product iPhone 12 Attached screenshots of ****, also had phone calls with reps. All confirm that the order is in an error stat, has not shipped and there is no tracking due to non shipment. I was told to talk to *** who said they have nothing, no tracking, no shipping so cannot due anything and to get a refund from the seller.Boost mobile refuses to do anything other than confirm it isnt shipped, they took the payment and will do nothing but say talk to ips who has nothing to do with any of this as there is no shipment on this order.Business Response
Date: 04/27/2023
April 27, 2023
*******************************
**************************
***********, ** 34606
Re:BBB Complaint #********
************ - *************
Dear ****************:
On April 24, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You stated that you purchased an iPhone from Boost Mobile, but the phone has not been shipped. You stated that you are not able to receive a refund for this phone.
Please be advised that our records show that this phone was delivered at the front door of the address provided at the point of sale on March 29, 2023.
If you did not receive the phone, please reach out to *** directly, as once the parcel is in the hands of the carrier, we are unable to verify its whereabouts.
Sincerely,
*******************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Initial Complaint
Date:03/30/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I changed wireless companies from boost to T-Mobile. I had $160.00 by paying ahead in my boost account. They will not refund my money because they put in some obscure place on their website that once you pay into the account the money is non refundable. I was never warned about this. I put extra money on my account in case I fell on hard times. Short story Boost mobile will not refund my money, and they know its mine.Business Response
Date: 04/27/2023
April 26, 2023
***************************
************************************************************
Re:BBB Complaint #********
659059805 - *************
Dear ******************:
On April 25, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You canceled your boost Mobile account and you requested a refund.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.
Please visit our Terms of Service at *************************************************************************************************.
While we sincerely regret any inconvenience, we are unable to provide the refund you requested.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Initial Complaint
Date:03/30/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order for the iPhone XR ref with 3 mth service plan on 03/01/23. Before submitting the order selected to port my number so that I can keep my number and use on Boost Mobile network. There was no order confirmation but the Device and *** card was delivered on 03/04/23. The service was automatically activated on 03/03/23 and there was no email or any other mode of communication. A new number was allotted even though port was selected at the time of order. After logging the web portal, it showed that a new number was activated. The same moment, contacted Boost mobile customer service by chat and they said they do not have access to the system due to system issues and I should contact back later. I constantly contacted customer service on call and chat to get the same answer for many days. Finally, one day on the chat, agent told me that as the new number is activated, they cannot port in my number. I haven't used the new number at all and that is useless for me because I do not want a new number. So, I was told by the agent that a refund can be given in this case but the refund system is still down due to system issues. Contacted them again multiple times and got the same answer that a refund can be given but the refund system is not working. Finally, on 03/29/23, they said refund system is working but system is down for maintenance and I should contact back again later and assured that a refund will be given and money is safe with them.On 03/30/23, agent told me the refund system is working but they cannot refund because the service was already active. I was also told that service would never activate automatically but I never contacted for service activation and it was automatically activated. I have not used the service at all, the *** is still in the packing and is unused. At this point, I expect to get a full refund for the service or get my number ported in and receive 3 months of service after the day the number is ported in.Business Response
Date: 04/26/2023
April 26, 2023
*************************
36 ***************.
********, ** 18505
Re:BBB Complaint #********
812037725687 - *************
Dear **************:
On April 24, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You said you were unable to activate your phone with Boost Mobile.
On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites.
Our teams are working hard to restore systems as soon as possible and we are making steady progress.
A $92.27 refund was processed to your original payment account.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
************************************************************** 80210
*********************Customer Answer
Date: 04/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:03/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 6th I received my phone from Boost Mobile. The shipping box is not damaged or altered; however, the phone box inside is destroyed. It looks like something that should have been routed to the claims department as opposed to orders. There is no packing slip or invoice no paperwork at all so its impossible to send it back and ask for a refund that way. The phone itself looks used, and a piece of it is missing. I have called for customer service and tried to use the ********************** chat feature for over three weeks and all I receive is an automated message telling me I can only get answers to general questions since individual records cant be accessed.I would like to return the phone because this significantly delayed recovery looks weak, and I am now convinced I will never be reimbursed for my phone. .When a company is unable to provide promised quality merchandise, customer service, or technological support - if their operations are effectively shut down - they should not legally be allowed to take money from customers in the first place.Business Response
Date: 04/27/2023
March 30, 2023
***************************
******************************************************************
Re:BBB Complaint #********
398263744448 - *************
Dear **************:
On March 31, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You said that on March 6, 2023, you received a phone you ordered, but it was damaged. You mentioned that the outside box was intact, but the inside box was destroyed. You added that there was no packing slip included. You indicated you have tried several times to reach customer service and continue to get a recorded message that individual records cannot be accessed. You requested to return the phone.
On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess, and remediate the situation. Cybersecurity experts and outside advisors were retained to assist in the evaluation of the situation, and we notified appropriate law enforcement authorities.
In March, Boost Mobile restored its systems that were affected by the incident that occurred in late February. Thank you for your patience while we restored Boost Mobiles systems. Due to a higher-than-normal call volume, calls to customer care *** have longer-than-average wait times. For the fastest service on updating an account or making a payment, please log in and do so through this website, or on the MyBoost or BoostOne apps.
Our records indicate that you spoke with customer service on April 7, 2023, and were informed that once the phone is mailed back to our warehouse and the *** validated, a refund would be issued within seven to fourteen business days.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*************************************350
******, ** 80210
*********************;Initial Complaint
Date:03/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mom **** I bought a new iphone 8 from ******** *** @ Boost Mobile ************************************************************A few days later I went back to the Boost Mobile Store To help get my Apps to work. A girl named, ****** helped ****** gave her $25 cash for her service. After she worked on my phone nothing worked. I went back the next day & saw *******, mgr again.I told her the above & she said ****** never put the $25 in the books. Then she started screaming at me, her husband who does not work there chimed in & said "I thought you knew how to work a iphone." They bantered back & ********* told him to shut up. She told me they don't have to do anything to help their customers & to get out of the store now & never to come back!I have a bill due to Boost April 3rd for $ 65 & don't know whether to pay it or not. I just want to return the phone, get my money back & go somewhere else.Business Response
Date: 04/26/2023
April 25, 2023
*******************************
********************************************
**********, ** 45701
Re:BBB Complaint #********
*************
Dear ****************:
On April 24, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You expressed concern about an experience you had at a Boost Mobile store.
Please note that Boost Mobile stores are independently owned and operated. As such, they set their own policies and procedures. Additionally, funds paid for phones and accessories at a store do not come to Boost Mobile.
While we sincerely regret any inconvenience this issue may have caused, we are unable to provide a refund for funds we never received. Please work with the store management regarding your concerns.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile
********** / ******* Better Business Bureau
********************************************************************
*********************Initial Complaint
Date:03/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was suspended not by my doing but by boost I have called them over nine times I have requested to talk to a supervisor I keep being told that it's being escalated and that it'll take 24 to 48 hours for my service to be reinstored I had to go into the store and pay an extra $60 to get my phone on which that did nothing my account was not credited the proper amount of $114 instead they only gave me 91 I requested to speak to a supervisor but was told that they're just too busy to handle any calls and to call back at a different time I've been without a phone for 2 weeks even though my account has been paid and has a credit on it I have been with boost for over 10 plus years but all I keep hearing from them is thank you for being a loyal customer and it's been escalated I've been without a phone I cannot make calls it's frustrating I've called them every day and been given the runaround yet they take my money. I also watch my 2-year-old grandchild of which now I can't even make any calls if anything was to happen I've done everything that I can do to get my service back on and I keep getting lies and pushed back and forth as far as saying it's been escalated something needs to be done they take your money but they don't give you the service that you deserve like I said I've been without a phone for 2 weeks had to use other people's phones just to call and nothing's been doneBusiness Response
Date: 04/27/2023
April 26, 2023
*******************************
************************************264
*******, ** 92335
Re:BBB Complaint #********
966028553406 - *************
Dear ******************:
On March 30, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You stated that your account was suspended and you were forced to make an additional payment of $60.00 to reinstate your service. You mentioned that your account does not reflect that two payments were made. You said you have called several times and requested a supervisor, but your request was declined. You requested assistance with your account.
On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess, and remediate the situation. Cybersecurity experts and outside advisors were retained to assist in the evaluation of the situation, and we notified appropriate law enforcement authorities.
In March, Boost Mobile restored its systems that were affected by the incident that occurred in late February. Thank you for your patience while we restored Boost Mobiles systems. Due to a higher-than-normal call volume, calls to customer care *** have longer-than-average wait times. For the fastest service on updating an account or making a payment, please log in and do so through our website or on the MyBoost or BoostOne apps.
Our records indicate a payment was made on March 20, 2023, for $57.00 and March 25, 2023, for $57.00. Your account has also received $57.00 in credits.
If you are still experiencing issues with your service not working correctly, please call customer care at ****************.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
********************************************************************
*********************Initial Complaint
Date:03/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around February 2023 Boost Mobile created a new app for customer accounts. Since then, they changed my bill due date to the 6th of each month without notifying me, when it was previously around the end of the month. I called their customer service line, the representative told me they cannot change the due date and sorry for the inconvenience. She also mentioned that my next month of service is free, but why? All I wanted was to have my due date back to where it was originally since it changed without any notification or approval on my end. The new app also seems very scammy, it wants you to log on daily to accrue points off of your bill, as well as download other 3rd party apps and leave online reviews, etc. It just seems like there is a lot of weird, fishy behavior happening behind the scenes with this company.Business Response
Date: 04/27/2023
April 26, 2023
**************** Judge
******************** 104
***********, ** 62704
Re: BBB Complaint #********
************ - *************
Dear Ms. **************** March 31, 2023, we received your complaint, dated March 30, 2023, filed with the Better Business Bureau.
You stated that in February 2023 Boost Mobile created a new application for customers, and around the same time, your due date was changed to the sixth of each month. You said you reached out to customer service, but they were unable to provide assistance. You mentioned that the new app seems like a scam. You requested assistance with your account.
******************** sent out SMS (short message service) before the account was moved over to the new platform. A request has been made to change the due date.
The BoostOne app gives you the opportunity to earn free wireless service, gives you access to local deals, and provides a streamlined account management experience. For more information on the BoostOne app, please visit **********************************************************************************.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************
Boost Mobile is NOT a BBB Accredited Business.
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