Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,974 total complaints in the last 3 years.
- 1,522 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account funds disappeared, and I have contacted Boost support several times over the past few weeks and no one has been able to fix my account. 5 different agents opened 3 different investigative tickets and they can't seem to help me. The agents agreed that the billing ledger, due date and funds were not visible but are at a loss on how to fix it.REDEEMED AMOUNT 20-Jun-23 $150.00 19-Jul-23 $11.62 22-Jul-23 $25.00 14-Aug-23 $50.00 21-Aug-23 $25.00Business Response
Date: 07/01/2024
June 19, 2024
Ms. ***********************
***********************
******, OH 43065
Re: BBB Complaint #********
************ - *************
Dear ****************:
On June 17, 2024, we received your complaint, dated June 17,2024, filed with the Better Business Bureau.
You said the funds on your account disappeared, and you have not received a resolution from customer care despite tickets being submitted.You requested a billing adjustment.
The credit balance on your account disappeared due to inactivity. After there is no payment for 90 days on your account, the balance may disappear due to this, but this does not mean it is gone. I applied a credit to reactivate your account, so your credit balance of $261.79 is visible.
We apologize for any confusion.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*******************, #***
******,CO 80210
*****************************Initial Complaint
Date:06/17/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased iPhone 12 from said establishment 06/15/2024. Knowing the delicacy of iPhone screens and not having a screen protector, I demanded staff not remove the protective film from the screen. Staff ignored this stating it was necessary for activation, which is a blatant lie. I have yet to remove said phone from the box or completely protective case for this reason, yet the screen not has a crack which must have occurred by staff during activation. Moreover, said staff became fascinated with another phone with me. I allowed him to look at it momentarily but he then decided to take his personal sim card, place it in my phone, activate that phone and begin playing with it. I had to make numerous demands for him to give me my phone back before he obeyed. Furthermore, when I left I eventually found that the iCloud feature was not working meaning I would not be able to use any app until rectified. Upon calling the store said staff said I would have to return to the store or not be able to use the phone though I told him that would cost me gas money and time as I was traveling and needed the phone to complete a 80k business loan contract by 3pm which did not occur. I asked he guide me through troubleshooting which he said I wouldn't comprehend even though I have a degree in Net. Tech. Upon returning to the store I demanded immediate repair or refund which did not occur. Argument ensued between all Party's/ (Claimant, In Propria Persona/ Defendant[s]). I eventually left...Customer Answer
Date: 06/20/2024
Remove that portion of the resolution and change to contract by corporate officeBusiness Response
Date: 07/15/2024
July 12, 2024
*********************************
NY 10473
Re: BBB Complaint #********
************ - *************
Dear ******************:
On June 26, 2024, we received your complaint, dated June 17,2024, filed with the Better Business Bureau.
You said that on June 15, 2024, you purchased an iPhone 12 from a Boost Mobile retail store. The store employee removed the protective film from the screen after you specifically asked him not to. He stated it was necessary for activation. You said the agent then placed his personal SIM card into your phone, which caused damage. You returned to the store, but you were unable to get your phone repaired or refunded.
When we spoke on July 12, 2024, I explained that Boost Mobile retail stores are independently owned and operated and although they are subject to specific franchise service level agreements, they set their own,individual policies and procedures regarding products and services separate from Boost Mobile Wireless.
I informed you that I would forward your complaint to our retail escalation team for review once you email me the store location and a copy of your purchase receipt.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*****************************************350
******,CO 80210
*****************************Initial Complaint
Date:06/16/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For ~ 3 weeks, my Boost service has become unstable and unreliable. Ive been with Boost for 10+ years & never experienced this. In late March/early April, I purchased a new phone. On numerous occasions, Ive been told that its not the phone, its the network. I continue to get Phone not registered on network, can only make emergency calls. (It initially started with dropped calls and poor reception.) Ive called multiple times only to be told that the ticket has been escalated. Just wait. There is no follow-up re: status of the ticket. It is incumbent upon me to call. When Ive asked for bill adjustments as I shouldn't be paying when Im not receiving the service that I paid for, Ive been given a gmail address ************************************** that doesn't work (and a gmail account). I was also hung up on. *** repeatedly asked for a contact outside of advanced technical support. I do not want to simply hear, "its been escalated. There is a ticket. Wait." I can't trust it has been escalated.I NEVER know when I may/may not have phone or text service. I have to literally check multiple times each hour as it will drop. And, its not restricted to one location. I traveled for one and a half hours this week for an event; after 45 minutes of travel, I finally got service. Only for it to last for a few minutes. Thankfully, I knew where I was going as I didnt have access to ****** Maps or GPS.Boost has put me in a dangerous situation. ****************** is a threat to my safety. Emergency calls arent limited to the police/fire department. I am not connected to others who may need me. As well for my job, two-factor authentication Is required with a text message. I dont see how Boost sees this as acceptable to leave customers without service, in precarious positions, with no end in sight. Simply restarting, shutting down, resetting mobile network - MULTIPLE times isn't acceptable. I've done everything that has been asked.Business Response
Date: 07/10/2024
July 8, 2024
*****************************
**************************************************************************************
Re: BBB Complaint #********
*************
Dear ******************:
On June 17, 2024, we received your complaint, dated June 16,2024, filed with the Better Business Bureau.
You stated that you were experiencing network connection problems for about three weeks. You contacted customer care and you were told the issue had been escalated, but there has been no resolution. You requested assistance.
Our records indicate that changes to our service in your area were implemented on June 19, 2024, which should have corrected the issues you were experiencing.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*******************, #***
******,CO 80210
*********************Customer Answer
Date: 07/10/2024
Complaint: 21858815
I am rejecting this response because:There has been NO contact with me regarding my service. As of July 10th, I'm still experiencing the same problems - interrupted service, dropped calls, "only make emergency calls, not on the network." To say that the issue has been resolved is a falsehood.
Sincerely,
*************************Business Response
Date: 07/24/2024
July 8, 2024
*****************************
**************************************************************************************
Re: BBB Complaint #********
*************
Dear ******************:
On July 16, 2024, we received your rebuttal, dated July 16,2024, filed with the Better Business Bureau.
You stated that the service is still not working well and you requested assistance.
We spoke by telephone on July 19, 2024. I provided you with my contact information and agreed that we should change your network, which would require a new SIM card.The new SIM card was delivered to you on Monday, July 22, 2024, and we completed the process to resolve the connection issues you were experiencing.
If there are further questions or concerns about this issue, please feel free to contact me directly.
Sincerely,
*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*******************************, #***
******,CO 80210
*********************Initial Complaint
Date:06/16/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to like boost infinite, I really did. I even referred my best friend but it's been problem after problem, things I've never dealt with anywhere else. I have had multiple tickets for multiple issues put in also been waiting a month still no resolution, so now I'm wanting to leave, even that's a problem because they can't even take my payment!!! I called my bank to make sure it want on their end I have plenty of credit available and they said no restrictions so they said it's the merchant. So they put in a ticket for that but I doubt it will be resolved since they can't do anything else right or fix other tickets. So there's that. Then for some stupid reason you have to wait 48 hours for all unlock code. I have never had to wait with any other carrier. Why is boost infinite holding me and my phone hostage??? Let me be free!!!Business Response
Date: 06/27/2024
June 26, 2024
*************************
********************** 548
*****************************************;
Re: BBB Complaint #********
************ -2024-06-13899
Dear **************:
On June 21, 2024, we received your complaint, dated June 16, 2024, filed with the Better Business Bureau.
You said you are experiencing service issues and multiple tickets have been submitted, but no resolution has been reached. You also said that when you attempted to pay off your device, the payment did not go through and your bank was not the issue.
When we spoke, you elaborated that you are having issues viewing the data usage on your account. You also are unable to receive verification text messages from your bank, as your phone number appears as a landline to your bank.
I informed you that your account was impacted by a systematic issue. Our teams are diligently working towards a fix; however, there is currently no estimated time on when it will be resolved. Additionally, I informed you that changing networks may potentially resolve the issue with your number appearing as a landline, but you declined to switch. As of right now, there is no estimated time on when this will be fixed either.
I offered to take a payment from you over the phone, so I can identify the error and escalate it further, but you declined.
We apologize for the inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
*****************************Initial Complaint
Date:06/15/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a phone to add my teen on my line with boost, I was told that I could pay cash of 150 and it would be paid off; it was boosts brand a celero 5g. I gave the manager 150 cash. No one told me that they would lock my sim and I could not go to another provider for 12 months. My phone does not get service when I travel and the internet does not work and is very spotty. I tried to transfer to ATT and put their sim in my phone, it said sim locked and I called boost and they told me you have 10 more months. My phone is paid off, we cant I use it or go somewhere else. I went up in person to the store and was told the same thing. I said why didnt yall disclose this when I paid off the phone, he said as a salesman-we dont tell customers that! This is unethical and illegal; I want my phone back or an I locked sim.Account # ************Business Response
Date: 07/10/2024
July 9, 2024
***************************
**********************************************************************************************
Re: BBB Complaint #********
************ - *************
Dear ************:
On June 17,2024, we received your complaint, dated June 15, 2024, filed with the Better Business Bureau.
You stated you purchased a device from a ******************** retail location that is locked to our network. After you requested the device be unlocked, you were advised your service would need to remain active for ten more months for it to be eligible.You requested the device be unlocked, as it has been paid for in full.
Boost Mobile requires a device to be active for 12 months before we will unlock it. As your device was recently purchased, it does not qualify. Nevertheless, I unlocked it as an exception. Please use the unlocking PIN of **************** when prompted to complete the process.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
********************, #***
******, CO 80210
*****************************Customer Answer
Date: 07/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I do want you to train and inform all employees to disclose this information to all customers before they purchase phones. Thank you for resolving this issue, and doing the right thing.
Sincerely,
***********************Initial Complaint
Date:06/14/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** refused to help and update family plan tried of going to serval stores for my family plan after. after having 3 lines , 2 from 2013 and 3 since 2015. and now becuase from transtion unable to add a 4th line and thye can not upgrade to 4 line for 120. been to 4 stores and customer service and none stop problems with family plan lines.Business Response
Date: 07/01/2024
June 25, 2024
******************************
********************************************************************************
Re: BBB Complaint #********
************ - *************
Dear **************:
On June 17, 2024, we received your complaint, dated June 14,2024, filed with the Better Business Bureau.
You said that we refused to assist you with updating your family plan from the grandfathered one, as you have been unable to add a fourth line. You also indicated that four separate retail stores were unable to help you. You requested to receive four lines for $120.00.
Boost Mobile customer care is unable to make changes to multi-line accounts at this time. Even though you have already gone to several stores, this is the only option available at this time to add another line and change your plan. We recommend you call the store beforehand and explain the issue to them, to ensure they will be able to assist you.
We apologize for the inconvenience.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*******************************, #***
******,CO 80210
*****************************Initial Complaint
Date:06/14/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a Boost Mobile customer account for many years. Recently, they sent me an Exclusive offer in my Email to upgrade my phone to a Galaxy A25 for $25.00. The offer stated that it was an in-store offer only. My current phone was 3 years old, so I decided to go to my local store to get the $25.00 upgrade.When I got to the local Boost Mobile phone store, I showed the manager the add and told him I would like to get the new phone. He got the phone from inventory and began to ring up the sale, but it would not ring up for $25.00. He was very helpful but stated that he could not sell me the phone for the price listed in the Email. He stated that maybe, the special offer was not in the computer system, so that is why it would not let him sell the phone. He then told me to come back later and try again.I waited 5 days during that time I received another Email from Boost with the same offer. I called Boost and told them the problem I had at the local Boost store. They stated to me that this was an Exclusive offer for my phone number, because I had been a Boost customer for many years. They stated that this offer was not in the system and the manager would need to call the Boost Business support number to get approval. I went back to the store and told the manager what Boost Customer Support had told me, so the manage called the Business support number. He stated that they would need to give him a promotion or coupon code, so the phone could be sold for the $25.00 offer price. That never happened, so I could not purchase the phone. The Business Support person made the manager read the Email to verify it was real. The manager said that he was sorry, but he could not override the computer system.I Emailed Boost at ******************************************* and ****************************************************************** but never received a reply. This was a waste for both the manager and me. I just wanted to purchase the Galaxy A25 phone for the Exclusive Offer of $25.00.ThanksBusiness Response
Date: 06/26/2024
June 22, 2024
Mr. *******************
*************************************
**********, IN 47711
Re: BBB Complaint #********
************ - *************
Dear **************:
On June 17, 2024, we received your complaint, dated June 14,2024, filed with the Better Business Bureau.
You said you received an exclusive offer in your email for a Galaxy A25 for $25.00. You attempted to redeem the offer at the store, but you were unable to and you were informed by the manager that the offer was not in their system. You also reached out to customer care via email, but you did not receive a response. You requested to receive the Galaxy A25 for $25.00, as advertised.
The email does state other restrictions apply, and you fall into this exclusion. The offer requires you to have a monthly $50.00 or $60.00 plan in order to redeem the Galaxy A25 for $25.00. Because you are on the $100.00 12-month plan, you do not qualify for this promotion.
We apologize for any confusion.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*******************, #***
******,CO 80210
*****************************Customer Answer
Date: 06/26/2024
Complaint: 21851479
I am rejecting this response because: I believe this is a deceptive offer.
*********************** states the email does state other restrictions apply, and you fall into this exclusion.The offer requires you to have a monthly $50.00 or $60.00 plan in order to redeem the Galaxy A25 for $25.00. The offer does not state that anywhere.
The Email states Other restrictions MAY apply to be exact. Now, if they would have stated that the offer required a $50 - $60 monthly plan none of this would have happened. When I called they never should have told me that I was getting this special offer, because, I had been a long time customer. This was very deceptive and wasted the store managers time and mine. We both read the ad and we believed it and were deceived by it. The manager followed the direction to call the store support line. He and his staff tried twice to sell me the phone. However, he apologized, because he could not get the store computer to sell the phone for the reduced price of the offer. This made the offer look like a big scam.
I see now that when you say Other restrictions MAY apply that can get you out of anything.
Sincerely,
*******************Initial Complaint
Date:06/14/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was double charged on my bill after purchasing a phone for my son. I reached out to customer service and they hung up on me. I purchased the phone June 5th for $149 and paid an extra $60 for his bill. Days later my phone is cut off and we are being charged again for his phone another $60. The agent stated since a line was added I have to pay double the bill for 1 month of services. Hes only had the phone a few days!!! I would like my services restoredBusiness Response
Date: 07/09/2024
July 7, 2024
*************************************
*****************************************************************
Re: BBB Complaint #********
************ - *************
Dear ********************:
On June 14, 2024, we received your complaint, dated June 14, 2024, filed with the Better Business Bureau.
You stated you added a new line and device to your account.At the time of purchase you paid $221.98, which included $161.61 for the device, and $60.73 for the first month of service for the new line. Your service was interrupted shortly afterward due to nonpayment. You requested your service be restored, as the first month of service for the new line has already been paid.
Our records show that your account was charged for service on your new line on June 8, 2024. On June 14, 2024, it was charged again in error. A billing adjustment was applied to your account by customer care on June 14, 2024, to resolve your concerns and restore service.
We apologize for any inconvenience this may have caused.
Sincerely,
***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
********************, #***
******, CO 80210
*****************************Initial Complaint
Date:06/14/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I am trying to Port out my mobile number **************) from Boost Mobile to some other carrier but they have placed a port out protection on my account and they are not releasing my number. Already I made numerous long calls with their customer care department. But they are keep claiming that their IT Team is working on the ticket # *******. Its been more than 10 days and they are not providing any meaningful resolution. Please help me to port out my number ASAP. Thanks VelBusiness Response
Date: 07/01/2024
June 27, 2024
*********************************************
12708 Cape May ************** ********
Re: BBB Complaint #********
************ - *************
Dear ************************:
On June 14, 2024, we received your complaint, dated June 14,2024, filed with the Better Business Bureau.
You said you attempted to port out your phone number, but we refused to release it. You were told that you would need to wait, as we are working on it. You indicated that it has been more than ten days.
Our records confirm that your phone number was ported out on June 25, 2024.
When we communicated via email on June 25, 2024, you confirmed that your port was successful, and you requested your complaint be closed.
We apologize for any inconvenience this may have caused.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*********************Customer Answer
Date: 07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************************Initial Complaint
Date:06/13/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've purchased 4 phones last week. I received them and activated the service. 3 of the phones at one location has continuous drop calls. I called IT and it was escalated. She informed me that the issue will take more than two weeks to resolve. I am unable to use the service without calls dropping. My fear is...I won't be able to see the solution through if I'm stuck after the 30 day guarantee.Business Response
Date: 06/20/2024
June 19, 2024
*******************************
*****************************************************************************************;
Re: BBB Complaint #********
************ -2024-06-13218
Dear ****************:
On June 14, 2024, we received your complaint, dated June 13, 2024, filed with the Better Business Bureau.
You said that you are experiencing dropped calls on three out of your four phones. This issue was escalated by our IT department, but you were informed it would take two weeks for this to be resolved. You expressed concern with this not being resolved while you are in the 30-day return window for a refund. You requested a billing adjustment.
We are currently working towards a resolution to this issue. If you would like updates, please contact me directly at ************** or **********************
As a courtesy, I extended your return window from 30 to 60 days. You may return your devices for a refund until August 2,2024. Please note: before you receive a refund, the devices must pass inspection at the return facility.
If you would like to return your devices within this ****** window, please reach out to me directly. Your request for a billing adjustment is declined.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
*****************************Customer Answer
Date: 06/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is not an acknowledgment that the issue is resolved.
Sincerely,
***************************
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