Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,974 total complaints in the last 3 years.
1,522 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two ******* A53 phones from Boost Mobile Aug 2022. Both phones were activated and had phone numbers assigned to them. One line stayed active from Aug *************************************************** 2023. Boost's unlock policy states devices "For ********************** customers and former ********************** customers in good standing and individual owners of eligible devices on prepaid ********************** plans, Boost will unlock such Prepaid Devices no later than one (1) year after initial activation." It has been well over one year, and Boost is refusing to unlock the device. They now are trying to claim the device was never activated, now they are claiming the device was activated on 6/18/2024. Regardless, the policy says devices will be unlocked no later than after 1 year. When I ask they have told me on the phone and in chat that the device was not active for more than 12 months, but their policy does not state anything about device need to be active for 12 months or more. When I state the policy to them, they end the call/chat. At this point, Boost is holding my property hostage, and are breaking their own unlock policy. They cannot legally do this but are. What can be done about this entrapment?
Business Response
Date: 07/12/2024
July 12, 2024

***********************
58515 *****************.
**************************

Re:          BBB Complaint #********
                *************

Dear ***********************:

On June 20, 2024, we received your complaint, dated June 19,2024, filed with the Better Business Bureau.

You stated that you purchased two ******* A53 phones in August of 2022. One of the phones has been unlocked. You contacted our customer care department to request that the second device be unlocked, but you were told that this device shows as activated on June 18, 2024. You requested it be unlocked, nonetheless.

Our records do show that the device was activated on June 18, 2024, but also shows an original acquisition date in 2022. Therefore, I made an exception and unlocked the device with IMEI ***************. Please ensure the phone is powered on, connected to Wi-Fi and a SIM card is inserted, for the device to accept the unlock command.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************, #***
                ******,CO 80210

                *********************
Customer Answer
Date: 07/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a brand new iPhone 15 . It came broken so I returned it and mailed it back in and turn off and switch service with boost Infinitie I got a confirmation and even spoke with a few reps to confirm that I returned and ended service and they are still charging my bank account I keep calling to fix the problem and they keep telling me that my service is off but are still charging me for a service I never even got to use. I want my money back ! They this is fraudulent behavior!
Business Response
Date: 06/21/2024
June 20, 2024

***************************
195 *********************.
*********, ** 43125

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On June 20, 2024, we received your complaint, dated June 19, 2024, filed with the Better Business Bureau.

You said you purchased an iPhone 15 and then returned it, but you keep being charged for service. You requested a refund.

A refund of $86.60 was submitted on June 20, 2024, to the card ending in 7074. Please allow 3-5 business days for processing.

The loan on your account has been voided and your card was removed from automatic payments to ensure you are not charged again.

We apologize for the inconvenience.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                *****************************
Initial Complaint
Date:06/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Boost Infinite in March of 2024, the first 30 days were fine and no complaints with service, starting in late April and all of May and June I have zero service. You can imagine how frustrating this have been for me and my wife. I have multiple tickets open with Boost and I have filed a complaint as well with the *** which Boost cooperate has 30 days to respond. At this point I want a full refund on all the money I have given Boost for service that I am not receiving. I was told since I have surpassed the 30 days they cannot allow me to get out of my contract. This is a huge problem, I understand they switched over for Dish Network towers but if the company was not ready to switch then they shouldnt have switched. I am in the process of seeking employment and I am not receiving calls or voicemails. Text messages come in hours/days late. I would either like a full refund on everything I have paid or my balance for both devices wiped and paid for so I can take these phones to another provider. If not I will gladly return these phones and expect a full refund for all the money I have paid to Boost. I have attached photos of multiple days with no service, and call failures. I have been calling boost everyday for updates on my tickets and all they advise me is that the network team is working to resolve the issue. Meanwhile I am missing important calls including a death in the family that my mother was trying to reach me for days and she could not get through, she had to call me using whats app to get though to me. This is unacceptable and a robbery for all consumers because I guarantee I am not the only one experiencing these issues. I am willing to provide as much information and evidence if needed. Thank you for understanding my concern.
Business Response
Date: 06/25/2024
June 24, 2024

Mr. *****************************
******************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear **********************:

On June 20, 2024, we received your complaint, dated June 19,2024, filed with the Better Business Bureau.

You said that in March 2024, you signed up for our services and you had no issues for the first 30 days. However, starting in late April and throughout May and June you have had no service, and you indicated that we have been unable to resolve this issue. You called to cancel the service and you were told you are beyond the 30-day money-back window, and we will not allow you out of the financing contract.

When we spoke on June 24, 2024, I explained a configuration change was made on your account to improve the service, in addition to the application of a one-time $50.00 credit. You indicated that you have not noticed any improvement, you continue to experience service issues and you want to close your account.

As an exception, I will arrange for both devices to be returned. Once we receive these items in acceptable condition, we will cancel your account and void the financing contracts.

We regret any inconvenience you may have experienced.

Sincerely,

***************************
Corporate Case Manager
Executive Escalations Team
DISH Wireless, L.L.C.

cc:           ****** /******* Better Business Bureau
                *******************, #***
                ******,CO 80210

                *****************************

Customer Answer
Date: 06/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The first week of May, I purchased an online promo (1/2 price for the first month, $25 per month thereafter) for cellphone service from Boost Mobile. I never activated the service. A week later on Mother's Day, Boost Mobile had another promo, a ******* cellphone and a year's worth of service bundle for $300 which I paid by credit card. I called Boost Mobile to activate the Mother's Day promo. I specifically told them I wanted to activate the Mother's Day promo and I gave them the ***** number for that promo. Boost Mobile activated the wrong promo (they activated the half price promo) instead of the Mother's Day promo. When I found out about the error, I called customer service. The customer service rep told me, he could not activate the Mother's Day promo and he offered me another option that would end up costing about the same. When I received my bill, I noticed that the option I was offered cost me $148.10 more than the Mother's Day promo for the year. I called customer service again and spoke to **** (employee number GPN) a supervisor who told me there was nothing she could do. I would like Boost Mobile to credit or refund me $148.10 as it was their mistake.
Business Response
Date: 07/10/2024
July 9, 2024

Mr. *************************
1825 Nettlecreek Dr.
*******************

Re:          BBB Complaint #********
                *************

Dear **************:

On June 19, 2024, we received your complaint, dated June 19,2024, filed with the Better Business Bureau.

You said you purchased service under an online promotion that offered you half off for the first month of service, but you did not activate this line. You attempted to redeem a Mothers Day promotion for a year of service and a ******* for $300.00. You indicated that the incorrect promotion was added and you were offered another option, but it cost you an additional $148.10. You requested a $148.10 refund.

The Mothers Day promotion you are referring to may have been a promotion available online for new service lines only, which are applied automatically when you make the purchase online. Based on your order from May 12, 2024, a $150.00 discount had been applied and you only made a payment of $312.49 with $12.50 being taxes. There is no indication of an overpayment of $148.10.

Our records show you received a refund of $150.89 on May 19,2024. If you wanted a full refund, you would have also needed to return the device within the first ten days. You are now outside the return window, so further credits or refunds are not warranted.

We strive to provide excellent customer service and we regret that your experience was unfavorable

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **********************************350
                ******,CO 80210

                *****************************
Customer Answer
Date: 07/19/2024
*******************

**********************

************ *****

************

1. ************************* (that's me) a new customer purchased a promo from ******************** on 04/27/2024. The promo was 1/2 price ($12.50) for the first month and $25 per month thereafter for unlimited service. I never activated the ***** ******************* associated with this purchase as I had yet to decide whether to leave my current carrier.

2. My wife purchased a Mother's Day promo for me as a present from Boost Mobile. The promo was $300 which included a ******* A35 cellphone and one-year of unlimited service. I called Boost Mobile, and I asked the customer service rep to specifically activate the ***** ******************* associated with the Mother's Day purchase and port over my phone number from my current carrier (Mint Mobile).

3. Unfortunately, Boost Mobile mistakenly activated the ***** number for the $12.50/$25.00 promo instead of the Mother's Day promo $300.

4. When I discovered the error, I called customer service and explained the situation. I was told that it was not possible to reverse the mistake. The customer rep said the only thing he could do was refund me for the year of service $150.89, and the remaining balance $161.35 would cover the cost of the phone. I escalated the problem to his supervisor, and she was not able to correct the problem as well.

5. Because of this mistake by Boost Mobile, it cost me $148.85 more than the $300.00 promo. Here is how I calculated that amount.

a. $300.00 for the Mother's Day Promo includes phone and one year of unlimited service.

b. $12.50 for the first month, plus $25.00 per month for the balance of 11 months totaling $275.00, plus $161.35 for the cellphone = $448.85.

c. $448.85

-$300.00

$148.85 Overpayment for which I am due a refund. I am willing to put the refund toward my cell service.

I don't think that I should be out of pocket for a mistake made by Boost Mobile.
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ill speaking with a boost mobile representative while purchasing a phone online I was told it would have service during my deployment to *********. Unfortunately, upon landing My phone was an SOS mode. Calling customer support was not helpful. And I spent 45 minutes going in circles. They finally told me at the end of the call that my plan did not actually include international service and it could not be added. Nor would I be able to unlock the phone that I purchased outright without financing To gain service that way. I would highly discourage any service members to purchase or utilize boost mobile services.
Business Response
Date: 07/11/2024
July 10, 2024

*******************************
****************************
***********************************

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On June 19,2024, we received your complaint, dated June 18, 2024, filed with the Better Business Bureau.

You stated you recently purchased a device after being advised it would work while you are deployed in *********. However, it was non-operational. You were also denied an unlock request for the device (as ******************** service would not function in *********).

Boost Mobile supports international roaming to 80 countries, including *********, by adding on our global roaming service. Upon arriving in the country, roaming must be enabled on an eligible device.

Devices purchased from Boost Mobile may be unlocked after 12 months of activity on the Boost Mobile network. As the device in question was recently purchased, it would not be eligible for unlocking.

When we spoke today, you confirmed that you no longer required assistance in unlocking the phone or receiving service while in **********

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************350
                ******, CO 80210

*****************************
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm filing a complaint against the phone company boost infinite because back in April I tried to make a claim for my phone being stolen and never saw that it was completed. I actually ended up getting back in touch with them to inform them it was located and that when I found it the screen was broken that I would be filing later on for the screen never did I go back and file to get a screen replacement. I left it alone well fast forward my phone is now completely not working the screen has gone out on it and I ended up misplacing the phone while in the process of moving and still have yet to come across it this all happened on the 13th of June and I had to wait until I had the 250$ deductible. So now I've got the deductible and they tell me there's nothing they can do for me. Now they're going to keep expecting to get my money every month and me pay for a service that I'm not receiving. I need that phone number and a phone ASAP my whole everything is tied to this account and for them to tell me there's nothing they can do for me that I'm basically screwed and there's no supervisor and being rude as ever the whole time I am just asking to be put in the right direction. I didn't know what else to do to get to a solution where both sides are equally satisfied
Business Response
Date: 06/24/2024
June 21, 2024

***************************
5 **************************** GA 31419

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On June 19, 2024, we received your complaint, dated June 18, 2024, filed with the Better Business Bureau.

You said that you lost your phone and filed a claim, but then you found it and canceled the claim; however, the screen is cracked and you misplaced the phone again. You had to save up to pay the $250.00 deductible before filing a damage claim; however, when you did try to file a claim for the cracked screen, you were told nothing could be done.

I listened to the call ******** had with a representative on June 18, 2024. She explained that ******** denied the damage claim because she had already filed previously even though it was canceled. The agent was able to open a ticket to have this matter reviewed internally with Likewize. She also advised her that another phone, if compatible with our system, could be used while the damage claim is resolved.

We will continue to monitor this issue with Likewize to ensure a resolution is reached as quickly as possible. As a courtesy, I applied a credit for one month of service to your account.

We apologize for any inconvenience this has caused.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                *****************************
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to start service with boost and leave metro requested 4 phones wanted to port 2 numbers, boost rep botched setup put wrong number on account and they say it messed everything up as far as activation, spent 6hrs on the phone in 2 days and nobody can fix small problem. This is horrible I'm losing money, time, and work. They also didn't send my coach prime razor but a celero instead. I just want correct phone activated and 2 numbers ported in timely fashion the razor should be free now. This is the worst service in history. The email **************** is how you can lookup account
Business Response
Date: 07/02/2024
June 27, 2024

Mr. ***********************
**************************************************************** 2
**********, ** 45206

Re:          BBB Complaint #********
                ************ -2024-06-13614

Dear ******************:

On June 19, 2024, we received your complaint, dated June 18, 2024, filed with the Better Business Bureau.

You stated that you attempted to initiate service with four phones and two phone numbers ported in. However, something went wrong during the activation process and despite spending several hours on the phone, it has yet to be corrected. You also indicated you were sent the wrong devices, as you said that you ordered the Coach Prime Razr. You requested the correct devices be delivered and the issues with your account corrected.

Our records indicate that order 9027-781490-6976 consisted of one Celero 5+ and three Celero 5Gs. Please note that Boost Infinite does not offer the Coach Prime Razr.

A review of your account reflects that the issue with ******* has been resolved. The numbers ending in 1361 and 5074 were activated on June 18, 2024, and the number ending in 6682 was activated on June 25, 2024.

You requested to return two of the Celero devices. Please note that we do not offer an exchange; products should be returned for a refund first, in accordance with our policy, then a new product may be purchased. Please allow up to eight weeks to receive your refund.

We regret any inconvenience you may have experienced.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                **************************;
Initial Complaint
Date:06/18/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 17, I placed the order for two devices from ********************** for a total of $357.90 Order number 7935-871701-4867 I never received a tracking number or reason why my order was canceled.
Business Response
Date: 06/25/2024
June 25, 2024

Mr. *******************
IL 60617

Re:          BBB Complaint #********
                *************

Dear ****************:

On June 19, 2024, we received your complaint, dated June 18, 2024,filed with the Better Business Bureau.

You stated that you placed an order on June 17, 2024, but it was canceled on our end without explanation. You requested to receive a refund of the $357.90 payment.

Our records indicate that order number 7935-871701-4867 was canceled before being processed. We therefore have no record of the order, and no record of a payment made on June 17, 2024. Please confirm this with your financial institution.

If you are still interested in signing up for service with Boost Infinite, please log into the mobile application or contact our customer care department at ****************.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*************************
Corporate Case Manager
Executive Escalations Team
DISH Wireless, L.L.C.

cc:           ****** /******* Better Business Bureau
                **********************************350
                ******,CO 80210

                *********************
Initial Complaint
Date:06/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a23 ******* cell phone the Boost Mobile store on July 22nd 2022 I paid approximately $370 for telephone and accessories the agreement is have service with Boost Mobile for one year with device on activation date. And and they will remove the Network lock on my phone so I'm free to use it with any network of my choice or sell the device and it can be used with any network of the buyer's choice. I purchased the a23 ******* cell phone on July 22nd 2022 and activated on that date and had service with Boost Mobile through June 3rd 20 24 at that time I tried to do a phone swap with a phone my daughter had given me a iPhone 7 I did not like the phone and switched back to my phone on June 4th on June 5th I contacted Boost Mobile to get my phone unlocked and see what upgrades were available to me since I tried to do a phones swap on June 3rd I was no longer eligible for any upgrade and since I apparently deactivated and reactivated my device also they're saying I was no longer eligible to have my phone unlocked from their Network now they may have me on the upgrade but since I did complete my ************** prior to the phone swap I believe they still owe me a network unlock since I would still like to upgrade my phone I need the existing phone which I am still using on their Network to sell to help override the cost of an upgrade. It is hard to sell a cell phone that can only be used with one network
Business Response
Date: 06/21/2024
June 18, 2024

***********************
125 *************.
********************

Re:          BBB Complaint #********
                ************ - *************

Dear ****************:

On June 18, 2024, we received your complaint, dated June 17,2024, filed with the Better Business Bureau.

You stated that you purchased a ******* A23 on July 22,2022. You requested the device be unlocked, but customer care denied your request. You also mentioned that on June 3, 2024, you attempted to use another phone, but you did not like it and ended up going back to the ******* A23. You said that this is the reason your unlock request has been denied. You requested your device be unlocked.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

Our records indicate that the ******* Galaxy A23 5G device was not purchased until September 5, 2023, and the first time it was activated was June 4, 2024. It is also worth noting that the ******* A23 5G was not released until September 1, 2022, which means you would not have been able to purchase it in July 2022, as indicated.

A review of the account reflects that the device used prior to the ******* A23 5G was a ******* Galaxy A13 5G. Please note that the ******* A13 5G remained active up until the ******* A23 was activated.

Your unlock request has been denied. The device in question will be eligible to be unlocked on June 4, 2025, as long as it meets the unlocking criteria noted above.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *******************, #***
                ******,CO 80210

                **************************;
Initial Complaint
Date:06/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid boost mobile $10.00 to get global talk and text on my phone. I tried to call Jamaica for over an hour and kept getting a message that I had insufficient funds to make the phone call. I called boost mobile and asked for a refund because I was unable to make a call to *******. The customer service agent refused and offered to trouble shoot my phone. I was also told to power off my phone and try again. I tried after hanging up with the customer service agent and I still was getting the same message that I had insufficient funds to make the call to *******. I then called back and was told I could not be refunded the $10.00. I just want my money back because this is fraud. My money was taken up front and the service was not provided.
Business Response
Date: 07/10/2024
July 9, 2024

*****************************
**************************************************

Re:          BBB Complaint #********
                *************

Dear ****************:

On June 17, 2024, we received your complaint, dated June 17,2024, filed with the Better Business Bureau.

You stated that you added the Global Talk and Text add-on pack to your account to make calls to *******; however, you were not able to place a call there. You had the add-on pack removed and asked for your money back, but you were denied a refund. You requested to receive a refund.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; nevertheless, I authorized a $10.00 refund as an exception. Please allow seven to ten business days for processing.

Sincerely,

*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                **********************************350
                ******,CO 80210

                *********************
Customer Answer
Date: 07/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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Boost Mobile

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Complaints

Customer Complaints Summary

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Boost Mobile is NOT a BBB Accredited Business.