Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,964 total complaints in the last 3 years.
1,517 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every month Ive had this phone (since Sept 2024-current) Ive been over charged or had to contact customer service about issues theyve added to my account. From adding $600, not giving credits, changing plans without my knowledge. If you dont pay attention to your own bill, you wont find out until youre billed which is automatically when you sign up under promotions. They find ways to extort customers out of their hard earned money without trying to help solve to help them.
Business Response
Date: 08/06/2025
July 25, 2025

Ms. Canique *****
**************************************************************************************;

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. **************** July 14, 2025, we received your complaint, dated July 12, 2025, filed with the Better Business Bureau.

You said that since September 2024 you have had to contact customer service regarding billing issues such as missing credits, a $600.00 charge to the account, etc.

A review of your account found that you financed a phone in September 2024; however, in June 2025, the financing agreement was cancelled because you had not made a payment from March 15, 2025,through June 13, 2025. Once you made the June 13, 2025, payment, the financing was reinstated and the balance was moved back under the agreement. This is the same reason the credits you referenced were discontinued and then reinstated. Your account is active and all credits have been reinstated.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:07/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost mobile is scamming customer out of service and money. ***** who works there can make decisions, you can't speak with management because the employees lie like they are. It's all giving scam company and the automated is the only thing making decisions then why have employees who can't or won't assist with horrible customer service skills and broken English which I can barely understand them
Business Response
Date: 08/06/2025
July 25, 2025

Ms. ******* ********
************************
**************************

Re:          BBB Complaint #********
                ************ - *************

Dear Ms. ******************* July 14, 2025, we received your complaint, dated July 12, 2025, filed with the Better Business Bureau.

You maintain that Boost Mobile is scamming customers out of money. You also expressed concern with the level of customer service you received.

My attempts to contact you by phone on July 24 and 25, 2025, were unsuccessful; however, I was able to leave a voice message on each attempt.

Your complaint did not provide any specific details regarding your concerns. I would be happy to address them if you still need assistance. Please contact me directly at *************, at your earliest convenience.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

                ****** Steffani
Initial Complaint
Date:07/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/7/2025 I placed an order to add a line to my service. On 7/8/2025 I got and email saying my order wasnt processed and to call. I called gave my information and they said my order is in progress I should be receiving tracking update soon, no later that 72hrs after order placement. On 7/10/2025 came still no update so I called back, this time the customer service *** reached out and connected me to consumer protection and they told me my order was cancelled on the 8th when I got the email. So one departments system says cancelled and anothers still says in progress. Neither department can further help me and there is no other department available to assist, so basically my money is just floating in the air with no real time frame on release. They told me there was no way for them to hard cancel out the order I just have to wait.
Business Response
Date: 08/01/2025
July 30, 2025

Mr. ******* ********
*******************************
**********************;

Re:          BBB Complaint #********
                ************ -2025-07-14071

Dear Mr. ******************* July 11, 2025, we received your complaint, dated July 11, 2025, filed with the Better Business Bureau.

You said that on July 7, 2025, you placed an order with Boost Mobile. You then received an email stating the order was not processed. When you contacted customer care, they were unable to cancel the order or release your payment.

My attempts to contact you at ************** on July 29 and 30, 2025, were unsuccessful, but I left a voice message with my contact information. I also sent an email to you at ********************* with a request to contact me.

A review of your account confirms the order placed on July 7, 2025, was canceled and the pending transaction of $174.21 voided. These funds were released back to your banking account and were never fully collected.

We regret any inconvenience you may have experienced.

If there are further questions or concerns about this issue, please feel free to contact me at ************** or ********************************************.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:07/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased5 phones from this provider and was never informed I would have to be with them for 12 active months to have my phone unlocked. Furthermore I had been having issues with the phone since I purchased them and had called and complained. I attempted to take the phone back and the place declined and stated they have a no refund policy but I was told I had 30 days to return the phones and that if I wanted to switch providers I could. They are refusing to accept the phones back and also refusing to unlock them so I can take the phones that I purchased to another provider
Business Response
Date: 08/04/2025
July 24, 2025

Ms.******* ******
******************************
********************

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ***************** July 11, 2025, we received your complaint, dated July 11, 2025, filed with the Better Business Bureau.

You said that you were not satisfied with our service, so you decided to return your devices. However, the retail store where you purchased them would not accept the return and told you that they do not offer refunds. You then requested that your devices be unlocked, but you were denied. You would like a refund or your devices unlocked.

When we spoke by phone, I advised you that Boost Mobile retail stores are independent and set their own policies and procedures. However, we can escalate your concerns if you can provide a copy of your receipt. You agreed to send me this documentation, and I will forward your complaint and receipt to the appropriate department.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

                ****** Steffani
Initial Complaint
Date:07/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I upgraded my line in April 2025. Upgrade lost in transit last scanned May 15. *** concluded their investigation and sent results to boost. Ive been charge for upgrade for months. I cant even move line to a new carrier because nobody ever tells me the same thing. I tried to move companies and they want me to pay off the phone I never received. Ive literally spent HOURS on the phone with them to no avail. False promises, endless hold times and nothing is resolved. Every agent promises a resolution via back office and it never happens. *** had this service for years, buying multiple phones and I have three lines. Never a problem. Until there is. The absolute worst red tape Ive ever encountered.
Business Response
Date: 08/01/2025
July 29, 2025

Ms. ***** ******
********************** B
***********, LA 70817

Re:          BBB Complaint #********
                ************ - *************

Dear Ms. ***************** July 11, 2025, we received your complaint, dated July 10, 2025,filed with the Better Business Bureau.

You said that you attempted to upgrade your line (ending in 2926)in April 2025, but the trade-in kit and device were lost in transit. You stated that you were charged for the upgrade and disputed having to pay off a device that you never received.

When we spoke, you confirmed that you received the refunds of $126.00 and $105.00 that were issued on June 9, 2025, and July 12, 2025,respectively. You will not be charged for the device you never received and the financing loan associated with the iPhone 15 was reinstated. Additionally, you will not be charged full price for the iPhone 15 and the line ending in 2926 can be upgraded.

We apologize for any inconvenience.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** /******* Better Business Bureau
                *************************************************;
                ******, CO 80210

                ****** ********
Customer Answer
Date: 08/01/2025

Complaint: 23583861

I am rejecting this response because:
I have not stopped receiving the messages that state I have to send my phone and since I didnt, Im being charged for the balance. Despite ms. ******* help, she said oh that part is not resolved. I wont trust this company until my next two bills and charges. Ive literally wasted hours on this and ****** wants to act like she did some huge favor for offering the upgrade that I was entitled to. Not even a tiny discount was offered to me by this company and the last conversation I had with ****** was very disappointing. No compensation, no thanks and no apologies.
Sincerely,

***** ******
Business Response
Date: 08/13/2025
August 12, 2025

Ms. ***** ******
********************** B
***********, LA 70817

Re:          BBB Complaint #********
                ************ - *************

Dear **************************** 8, 2025, we received your rebuttal,dated August 8, 2025, filed with the Better Business Bureau.

You rejected our response stating that you are still receiving messages advising you to return your old device or you will be charged for it. You indicated that you will not trust us until two bills generate. You are also frustrated with not receiving a credit.

When we spoke today, I informed you that we had just received your trade-in device and it will take time for it to be checked in at the warehouse. Once this is done, you will no longer receive these emails. If you continue to receive them after August 20, 2025, reach out to me directly at **************. Please note, you can view your active loans on your Boost Mobile account where you will see that you will not be charged for the trade-in.

As a courtesy, I applied a one-time credit of $5.00 and your current bill (copy enclosed) is $123.38. Your next bill will generate on September 3, 2025, with a monthly rate of approximately $124.00. We apologize if the billing is not to your standard.

You expressed your deep dissatisfaction with us. I offered to assist you with returning the devices for a refund. Please contact me directly no later than September 30, 2025, for assistance.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

Enclosure

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Customer Answer
Date: 08/13/2025

Complaint: 23583861

I am rejecting this response because:
this company has been lying and telling me incorrect information since May. The only reason they have finally addressed the issues is because of the complaints I filed. I have been given a $5 courtesy credit which is laughable. I earn $100 an hour and I have spent countless hours on the phone with boost Mobile to no avail. Its merely an insult to credit $5. I can prove all the phone calls and messages. I have record of it all. However, I am still receiving emails and just because ****** SAYS its resolved, does not mean that it has been. Ive been promised this so many times. So understandably, I will be certain that I am credited for this returned phone before I agree with ****** that it has been resolved. I had to hang up on her because she tried to bully me into agreeing here. She was kind at first, until I refused to bow down and obey. This company has got to get it together.

Sincerely,

***** ******
Business Response
Date: 08/27/2025
August 26, 2025

Ms. ***** ******
********************** B
***********, LA 70817

Re:          BBB Complaint #********
                ************ - *************

Dear **************************** 21, 2025, we received your second rebuttal, dated August 21, 2025, filed with the Better Business Bureau.

You said that you do not consider this matter resolved because you are still receiving emails requesting for you to send in your trade-in device. You also deemed the $5.00 credit insufficient.

I confirmed your trade-in device was received. Again, you can view your active loans on your Boost Mobile account where you will see you will not be charged for it. Please be aware that the trade-in email says to disregard it if you have already returned the trade-in device. I offered to turn off transactional emails for you (so you stop receiving these emails), but you declined. As we look into this, you may continue to receive these emails: please disregard them.

As you continue to express your deep discontent with us and our service, we may not be the right cell service provider. If you would like to return your devices for a refund, please contact me directly at ************** or ********************* no later than September 30, 2025.

We regret that you disagree with the amount of courtesy credit you were given, but we are unable to offer you additional compensation for this issue.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Customer Answer
Date: 08/27/2025

Complaint: 23583861

I am rejecting this response because:
Alicias answer to me is not sufficient. She suggested that I disable mail notifications so that I would no longer receive the messages about trade in. She tried to bully me into accepting it last time and this backhanded maybe we are not the best provider for you is nothing more than bullying me because Im standing firm until I stop getting the emails. Why is it my responsibility to fix the companys issues? Perhaps they need to examine this whole process that started in May. Yes, I have a replacement phone. No I didnt stop getting threats. I wont speak to her again. Ive literally spent hours on the phone. It was an insult to give me a credit of $5. Then this crappy answer? Not me. Ms. ******* Im not a person who can be bullied or intimidated. Thanks though

Sincerely,

***** ******
Customer Answer
Date: 09/04/2025
Yes. Two times weekly. This started in May with hours of conversation with boost. Then ****** basically says that if Im not happy with them service to find another provider. Shes a bully
Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a cell phone with boost Mobile. I got this cell phone in February. This phone number has been listed as a landline since February.Ive been asking them to fix the issue. They finally put a ticket in July 2, 2025. They closed the ticket July 9, 2025 and that it was resolved. It is not resolved. I am unable to receive Zelle payments for my business. Every time I call them they say that theres nothing that they can do. I contacted my bank and my bank told me to contact my carrier so this has been an ongoing back-and-forth game. They are not trying to help me and this phone number is listed as a landline not a cell phone. I am unable to receive ***** payment. I am unable to verify my identity with TD and I could provide you guys with all of the proof.
Business Response
Date: 08/01/2025
July 19, 2025

Ms. Cydane *******
*******************************
*************************

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ****************** July 11, 2025, we received your complaint, dated July 10, 2025,filed with the Better Business Bureau.

You said that you have been unable to register with ***** because your phone number is coming up as a landline. You requested assistance since customer service was unsuccessful in resolving the issue.

I requested our wireless management team contact you for assistance. They did so and explained that everything on our end is accurate.They have also been assisting you with contacting your bank and Zelle in order to ensure that they have your phone number correct in their system.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** /******* Better Business Bureau
                *******************************************;
                ******, CO 80210

                ****** ********
Initial Complaint
Date:07/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *** or Madam.Your customer support is unfamiliar data-only plans. Can you kindly indicate if a data-only plan counts toward the 12 months necessary to unlock a device?Additionally, if I have a Boost device, which has been disconnected from service, can I bring it to Boost to a BYOD plan?Thank you.Sincerely,**** ********
Business Response
Date: 08/06/2025
July 24, 2025

Mr. **** ********
PO Box 11364
********************;

Re:          BBB Complaint #********
                *************

Dear Mr. ******************* July 15, 2025, we received your complaint, dated July 10, 2025, filed with the Better Business Bureau.

You want to know if our data-only plans will count towards the 12-month requirement to have a device unlocked. You also would like to know if a Boost Mobile device that has been disconnected can be reactivated under our Bring Your Own Device (BYOD) plan.

Boost Mobile no longer offers data-only plans. When we did have these, they would not count towards the 12-month requirement to have a device unlocked.

If you want to find out if a device is compatible with our network, please visit ************************************************* and enter your IMEI to check its eligibility.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** Steffani
Customer Answer
Date: 08/11/2025

Complaint: 23582563

I am rejecting this response because: The second question was not clearly or concisely answered. Mr. **** advised that I could reach out to him directly. After doing so, he has not responded. These actions represent the absence of good faith.

Sincerely,

**** ********
Business Response
Date: 08/27/2025
August 21, 2025

Mr. **** ********
PO Box 11364
********************;

Re:          BBB Complaint #********
                *************

Dear ****************************** 20, 2025, we received your rebuttal, dated August 20, 2025, filed with the Better Business Bureau.

You said that my response to your second question was not clear and concise, and you have been unable to get in touch with me to clarify.

I contacted you by phone and left a voice message today, as I have done many times in the past.

I feel that your questions were answered accurately and very concisely; if you need additional information,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                ****** Steffani
Customer Answer
Date: 08/29/2025

Complaint: 23582563

I am rejecting this response because:
This is an inaccurate representation of the events, as calls take extended periods of time for your to return them. Furthermore, I did request that you reach out via email, so that we would avoid rounds of phone tag. You have not done so. In the official BBB response, rather than advising the clear policy, on brining a phone locked to Boost, you referred me to a website to confirm eligibility , reducing the confidence one can have in the response. It is clear that the *** needs better oversite of Boost and should carefully consider whether it approves the sale of spectrum to AT&T.
Sincerely,

**** ********
Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My cell phone service was suspended from July 3rd, 2025 - July 6th, 2025 while on vacation. My balance was zero so there was no reason for services to be suspended. After speaking with multiple agents who assured me my service would be reconnected within hours, I ended up having to wait 3 days. Fast forward to July 9th, 2025 and my service was suspended again with a zero balance. Once again, I was assured my service would be restored within hours and Im now on day 2 without cellular service. They didnt offer any credits or anything for the inconvenience. Im just stuck without cellular service for no apparent reason.
Business Response
Date: 07/31/2025
July 22, 2025

****** *.
*************************
***********, ** 90044

Re:          BBB Complaint #********
                ************** - *************

Dear ****** *.:

On July 10, 2025, we received your complaint, dated July 10, 2025, filed with the Better Business Bureau.

You said that your service was suspended while you were on vacation July 3 and ******, even though the account had a zero balance. Therefore, you requested a refund.

A review of your account found that the payment made on June 3, 2025, was $46.12 short and carried over to the June 9th billing statement increasing the amount due to $184.69. However, since the full amount was required and not paid on July 3, 2025, your account was suspended. Please note that issuing a refund would force the account back into suspension, so your request is denied.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
while my service was active; the quality of phone functionality was disappointing. However I still paid per the agreement. The agreement was to go on an iPhone plan, it was about 80 a month plus tax and it included cost of device payment and phone service. I had a surge of extenuating circumstances from my fathers cancer going to stage four, to my own injury from a car accident causing me trouble and even my partners job firing him as a form of retaliation. My partners ex work kept his last check and denied their responsibility for unemployment. My partner had been attacked by his boss before he was fired and the company didnt want to fire the boss, so they waited and gave fake excuses to fire my partner and after he was fired the ex manager called in a false police report. You drive auto really tried to RUiN our life, on top of the other health struggles we had to deal with. I called boost because things are finally being straightened out for me and wanted to see what options aside from paying *****. 50 for the full device cost, when we have already made many monthly payments which include payments toward the device as well as a lower cost for the device. I called ********************** last night and explained, that agent acted like she had no idea what I wanted, she told me I could pay 120 and have service to phone restored but by end of July remaining 900 would be needed for the device ( mind you we have already put money in monthly to go to device cost). I asked to speak with who ever could help with extenuating circumstances. She got me to a resolution specialist, ****. **** acted ignorant as if he didnt understand a thing I was saying or asking. I calmly spelled it out for him so he had to understand. I mean he works for boost and didnt know the phone service was suspended. He kept me on hold 3x and finally came back speed talked and tried to trick me into paying 120 by speaking fast. I then asked for details about how long til debt is sold. He didnt know.
Business Response
Date: 07/31/2025
July 22, 2025

Ms.******* *********
******************
*****************

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ******************** July 10, 2025, we received your complaint, dated July 10, 2025, filed with the Better Business Bureau.

You said that you had technical issues with the service. You then experienced a series of hardships and you want to see if any exception can be made due to your situation. You also expressed concern regarding the customer service you received.

When we spoke by phone, I informed you that your account was disconnected due to nonpayment. I advised you that I could look into restoring your account along with the financing for your device. Unfortunately, I was unable to reinstate your financing due to the amount of time that has passed since your last payment.

We regret that you were unhappy with our customer service and your concerns will be reviewed internally.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                ***************************************************;
                ******, CO 80210

                ****** Steffani
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Very bad customer service, no one willing to help, just dismiss. I called and the employees talked down at me and refused to help. My service has been dropping at least 10 times a day , I have over 100 screenshots of failed calls within the last month, my internet has not been working , I asked has there been any service outages in my area they said they dont know , dont have access and overall very rude. I got transferred to supervisor ****** WX5 the first rep ****** refused to give me his id number , I lay every month and I cant believe I was treated this way. Ill get an attorney to obtain boost outage records in my area and sue because this is financial abuse and it wont be tolerated! I just lost service again while writing this complaint Ill attach it . They also refused to give me my account number.
Business Response
Date: 07/31/2025
July 23, 2025

Ms.******* *******
IL 60504

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ****************** July 10, 2025, we received your complaint, dated July 9, 2025, filed with the Better Business Bureau.

You stated that your service is not working properly, as you are experiencing dropped calls. You also expressed concern regarding the level of customer service you received.

A review of your account reveals that you contacted us on July 9, 2025, to report your concerns. I requested that our ******************* team contact you. They spoke with you and determined that your service would improve by a network swap,which was completed. On July 15, 2025, you agreed to contact us if any issues continue.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

                ****** Steffani

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