Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,489 total complaints in the last 3 years.
1,113 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My debit card was charged by boost mobile phone company for $98.33 for a phone service on a phone that was returned in boost mobile store. I purchased the phone June 11 , 2025. I returned the phone on June 12 2025. Boost mobile lied and said they canceled the contract and payments attached to that phone. Boost mobile customer service reassured me that the contact attached to that phone and my information was canceled on June 12, 2025 when I returned the phone at the store. June 26, 2025 I was sent an email saying that the bill was paid on the phone that was returned to the store. I contacted boost mobile customer service 8 times and went into the boost mobile store where the phone was purchased and returned. The salesman at the boost mobile store verified over the phone to customer service rep. **** I in fact returned the phone. Boost mobile customer service denied me of a refund and said because the service was paid for the month of June and that they do not refund phone services. My debit card should never have been charged $98.33 for service because I returned the phone. I should not have been charged for services on a phone that is not in my possession. Boost mobile store has had the phone since June 12, 2025 and I was charged for services on June 26, 2025. I want my money back. They are refusing to refund me even though I do not have access to that phone that I have returned to them. They are not presenting good customer service and are scamming customers.
Business Response
Date: 07/11/2025
July 9, 2025

Ms. ******* ******
******************************
**************************

Re:          BBB Complaint #********
                ************** - *************

Dear ************************** 27, 2025, we received your complaint, dated June 26, 2025, filed with the Better Business Bureau.

You stated that you purchased a device on June 12, 2025, but changed your mind about continuing service and returned the device the following day. You called in to cancel service and learned you were ineligible for the 30 day money back guarantee. You requested a refund.

Customers who cancel within 30 days of account creation will have the service fees refunded; activation fees, if applicable, and phone payments will not be refunded. Please note that a port-in and AutoPay are both required. For
more information, please visit ******************************************************************.

Your payment does not qualify for the 30-Day Money Back Guarantee. However, in the interest of customer service a refund of $50.00 for the Unlimited+ Plan has been initiated to the card ending in 5810. Please allow 7-10 business days for processing.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

                ****** ********
Initial Complaint
Date:06/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 15th I called boost mobile customer care service to place an order for a pink iPhone 15. I paid ******. I received an email saying your order is about to ship. As I was looking over the order I realized the person who took my order put the wrong address for shipping, (the address they put into the system was *********************************************************************. The address that my phone should have been mailed to is ************************************) I call boost Mobile the next day to have them correct the address they told me that they could not fix the order address that I will have to go to the address to pick the phone up or I will have to get in contact with *** who was shipping the phone to me to have them ship the phone back to boost mobile, after going back and forth with boost Mobile and *** I finally got *** to ship the phone back to boost Mobile which they received the phone on June 20th I received a refund to my banking account in the amount of $216.19 when I originally paid $****** I'm being told by boost Mobile that they cannot refund my $72.38 back because the account was never set up and it's because I never received the phone and I was unable to Port my number over to the device because I did not have the device.
Business Response
Date: 07/10/2025
July 8, 2025

Ms. ******** *****
**************************************************************

Re:          BBB Complaint #********
                ************** - *************

Dear ************************* 27, 2025, we received your complaint, dated June 26, 2025,filed with the Better Business Bureau.

You said that you received a refund for an order you placed, but it was less than $72.38. You expressed concern with not receiving a full refund.

Normally payments made toward service are non-refundable; however,in the interest of customer service, I requested a refund of $72.32. Please allow five to seven business days for processing.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** /******* Better Business Bureau
                ******************************************;
                ******, CO 80210

                ****** Steffani
Customer Answer
Date: 07/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:06/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had a boost phone that we have used in the past. I went online and signed up for a promotion where the activation fee was waived and - discounted rate of ***** for I believe the first 6 months. I called in. We couldnt get the *** card to register. I was leaving the next day on vacation and didnt have time to wait for a card. I asked if I could grab one in store. They gave me an address. I went there and it was for a different business. They told me there was a boost store on *****. I went there explained that I signed up online and just needed a sim card. She took the phone and did the *** card. Asked me if I wanted to do autopay. I gave her my card for that. I left for vacation. The phone worked. I noticed that I was being double charged last month. The store also charged me $100 on my card and didnt even tell me what its for. Every month since activating I have been billed the promotion price and the regular monthly rate. I have called in over 10 times and no one could even find the account. When they finally did they couldnt verify it because I didnt have a way to get the text. Today I finally spent 3 hours on the phone to be told there is nothing they can do. They cant refund anything because the lines are active. How they are both active is about the dumbest thing I have ever heard. I have one *** card. One phone that was actually activated. The 2nd line never got activated. I dont even know the number and they refused to give it to me. Your customer service is HORRIBLE!!!! I want the promotion I signed up for and everything else refunded
Business Response
Date: 07/09/2025
July 7, 2025

Ms. ******* ********
************************************************************

Re:          BBB Complaint #********
                ************** - *************

Dear **************************** 25, 2025, we received your complaint, dated June 25, 2025, filed with the Better Business Bureau.

You stated that you went into a store to activate a device and sign up for the $15 per Month for 3 Months offer. You said that you later noticed duplicate service charges. You are requesting a refund and to receive the discounted promotion.

A review of your account found that it was part of a systematic error, which has since been corrected.

When we spoke, you indicated that you would like to be on the Unlimited Plan. The plan change will be reflected on your next billing statement. We also discussed managing your payments and account details in the Boost Mobile application. Refunds totaling an amount of $308.23 is being processed to the card ending in 7793.Please allow seven to ten business days for processing.

We regret that your experience was unfavorable.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

****** ********
Customer Answer
Date: 07/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2 line plan. One for myself and one for my mother. I was charged for 2 lines at *****/month and my moms phone was charged *****/month. When I called I was told that they were unable to combine the lines, unable to cancel the extra line and unable to give me the ***** plan because it was a two line plan. My moms phone has called twice on my behalf trying to get the problem solved and was told the same thing every time she called. Now 2 years later I go into the store to upgrade my phone and Im told by the gentleman that the other phone line isnt active and he can drop my rate to the *****/month or combine mine and my mothers phone lines. So after 2 years of paying ***** extra a month I find out Ive been lied to the entire time. Its not ok to treat people this way!!!!
Business Response
Date: 07/14/2025
July 11, 2025

Mr.Izeck ******
**********************************************
*********,OH 44089

Re:          BBB Complaint #********
                *************

Dear ************************** 25, 2025, we received your complaint, dated June 25, 2025, filed with the Better Business Bureau.

You stated that you purchased two lines for yourself and your mother, and were charged $40.00 per month for two lines and $25.00 per month for your mother's line. You indicated that you were told you could not get your line on the $25.00 plan even though you were told at a Boost Mobile store while upgrading your device, that he could have switched your line to the $25.00 plan. You requested to receive a refund.

A review of your account found that your account has only had one line since June 17, 2023. A second line on the account was disconnected at that time. We are not able to confirm whether a plan change was available on your account at any point in the past. As such, no refund is warranted.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                **************************************
                ******, CO 80210

                ***** *****
Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON March 8th we went intom the store and wanted to dropmthe fourthnphone line ending in 7004. Also my brother and I upgraded our phones. My bll at that tiime was ****** Upgrading the phones and switchingplans to the ***** unlimited plan we were told the billmwould be ****** per month. Great deal. So we bought the phones and paod ***** per lne for activation. They never disconmected the fourth phone line and when we got the firThis was horrible customer service and I cant imagine this is how you treat your loyalcustomers. if there is nomresolution we willcamcel all lines and go ************ billit was ****** higher than what we agreed to . so we went back to the store and were told it was fixed. yesterday we went back *** the store and were there 4 3 hours and got nomwhrre. the gentlemean saidn that we had tomcall boost. He called from the store phone we were told that the store had to fix the issue because there were nom otes. I was thentransferred to a supervisor named Diegom who stated tht there is nothing they can do and they could care less that we have been customers with 4 lines since 2015.
Business Response
Date: 07/10/2025
July 1, 2025

Ms. ***** ********
*********************
*****************

Re:          BBB Complaint #********
                129230357815 - *************

Dear **************************** 26, 2025, we received your complaint, dated June 24, 2025, filed with the Better Business Bureau.

You said that you went to a Boost Mobile store on March 9, 2025, to remove one of your lines. You indicated that while there, you upgraded two of your phones and switched to the $25.00 Unlimited plan. Although your bill was supposed to be $107.00 a month, you maintain that it has not been close to that amount. You also stated that the fourth line on your account was not removed, and you have not been able to resolve this issue at the store or by phone.

When we spoke on July 1, 2025, I confirmed that the line ending in 7004 is set to disconnect at the end of the current billing cycle, and is the reason the bill has been higher the past few months. As you confirmed that the line did not need to be saved or transferred, I disconnected it immediately.

As a courtesy, I applied a $170.90 credit to your account for the overcharges from the past few months. Your next bill should generate at $30.00 per line plus the device insurance charges. You can also save an additional $5.00 per line if you set up automatic payment on your account.

We regret any inconvenience you may have experienced and we thank you for your business.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I recently purchased two new iPhone 16s and signed up for cell phone service with Boost Mobile on June 4, 2025. We mailed in our two old phones on July 13, *************************************************** the amount of $160 for each phone. Boost Mobile confirmed they received the devices but has only issued one gift card. Boost directed me to a third party processor who told me they have no record of the order and referred me back to boost. I have documentation with a tracking number from **** showing both phones were received by Boost on June 18, 2025 however neither company will fulfill the promised gift card. I have attempted resolution repeatedly via phone and email to no avail I request boost mobile issue the promised gift card for $160 asap as they now have my iPhone 13. I also was told I would be receiving a reduced amount for the missing gift card of $145 due to it arriving late. This is not true as the deadline was June 18 and both phones were received by boost on June 18. Furthermore my wife received her full promotional amount of $160. The **** tracking number is :********************** My name is ******* *****
Business Response
Date: 07/14/2025
July 14, 2025

Mr. ******* *****
13709 Jabielle Ter.
*******, ** 20136

Re:          BBB Complaint #********
                ************** - *************

Dear ************************* 24, 2025, we received your complaint, dated June 23, 2025, filed with the Better Business Bureau.

You said you purchased two new iPhone 16s and signed up for service on June ******, through a promotion that offered an electronic gift card (eCard) for $160.00 per phone if the applications were mailed in. Your wifes phone was received along with the eCard; however, you did not receive yours.

Based on the **** tracking number you provided, the package was delivered to a location in **********, ** on June 18, 2025, which is not one of our standard receiving facilities. We would need to research who received the package. I sent you an email and offered a $160.00 account credit in lieu of the eCard,which you accepted.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 23 I purchased a plan from boost mobile because I was told after giving them my imei number that I was able to get an account and a plan with them so I purchased a plan for $17.07 and once I placed the order my eSIM would not work due to my phone being locked but I was not told this until after I purchased the plan. Then I was told if my other carrier cannot unlock my phone that I would be able to get a refund. So I called back asking for my refund and now they are telling me that they will not refund me and I have to dispute it with my bank. I am disabled and not able to work because of my health and I cannot afford to just have money taken from me and not have any services provided.
Business Response
Date: 07/02/2025
June 30, 2025

Ms. ***** *****
******************************************************************************************************************

Re:          BBB Complaint #********
56946106166095 - *************

Dear ************************* 23, 2025, we received your complaint, dated June 23, 2025, filed with the Better Business Bureau.

You said that on June 23, 2025, you opened an account with ******************** and paid for the first month of service. You indicated that you received an eSIM and found your device was locked to your previous carrier and you could not activate it. You stated that Boost Mobile refused to issue a refund.

When we spoke on June 30, 2025, I explained that Boost Mobile is a prepaid service and our terms and conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.

Your account is set to disconnect at the end of the current billing cycle. As an exception, I closed your account immediately and submitted a $17.07 refund. Please allow up to two weeks for processing.

We regret any inconvenience you have experienced.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:06/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recieved an email in may for a promotion of 50% off 2 months of service. It instructed me to use the epin provided by 05/31/25 to activate the offer and recieve the credit for the first month and the credit for the 2nd month would be automatically applied before the due date. It was not automatically applied. I've reached out to a chat agent and was repeatedly told im sorry the epin has expired. Though I used it on 05/23/25 so the 2nd month credit should have automatically applied before 06/23/25. They made no efforts to help me any further and essentially told me I was just out of luck and they weren't honoring the promotion. I've been a boost customer for quite some time now and I find this unacceptable and unless its corrected I'll be taking my business elsewhere. Also just to note I copy pasted the entirety of the email into my chat with **** ***** and it was completely disregarded
Business Response
Date: 07/11/2025
July 10, 2025

Ms. *****-** ******
********************************************************************************************

Re:          BBB Complaint #********
                ************** - *************

Dear ************************** 23, 2025, we received your complaint, dated June 23, 2025, filed with the Better Business Bureau.

You said that you responded to a promotion offering 50% off two months of service. You were instructed to use an ePin to activate the offer, but it did not work. When you used the Chat Line for assistance, you were informed the **** had expired. You request a billing adjustment.

Records show that the offer did not activate;therefore, I applied the first of the two credits in question. Additionally, I will ensure that the second credit is applied on the next service cycle.

We apologize for any inconvenience this has caused.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For four years now I have had a group of ******* employees all over everything done online on countless devices I personally own & purchased. Filing complaints has done absolutely nothing other cause it to get worse each time I file one. They have harassed ne daily every time online regardless of what device in using. Thats where this began. I signed up for ************ services via my govt *** website trusting what was provided as mobile companies to go thru but I have never regretted anything more other than being arrows to ex husband ever. I trusted the Lufeline Program providing all my personal details to have it all coprnuaed & stolen to be used for whatever. I have no identity & literally cant even get copies of my credit report from one of the major companies cuz it sad y *** is wrong.This is absolutely insane but then a friend goes gets me a Boost Mobile phone with all new phone email etc & it took about 3 *********** were all over that new Boost phone but I eventually was charged got **************** been able to use it with the exception of those 1st few days when ut was setup. But as with most hacked devices they all eventually get worse each time u use it. Now that same phone wont even connect to Wi-Fi without the ppl on it blocking websites rerouting calls outgoing and not allowing any incoming calls. But now when calling boost customer service they refuse to help but whats worse is Ive been trying to switch over to **** or Sprunts cell tower to get rid of the Tobile tower that boost used & I have been mailed to my home 3 separate fake Sin cards. I refuse to pay for no service but this is the most unprofessional business praxtice Ive ever experienced besides T-Mobile wonder if theyre related more than I want to even know at this point I just want the to leave e alone tbh & thats it. *** FTC. *** all do nothing but send u resources on what Id theft is.thanl u but I dont need a definition anymore I NEED ACTUAL HELP! Law enforcement is useles
Business Response
Date: 07/02/2025
June 26, 2025

Ms. **** *******
************************ SE
*******, ** 98513

Re:          BBB Complaint #********
                ************** - *************

Dear *************************** 23, 2025, we received your complaint, dated June 23, 2025,filed with the Better Business Bureau.

You stated someone from T-Mobile is hacking your phone and you have been trying to switch your network to AT&T. You also said you kept receiving fake SIM cards. Additionally, you mentioned service issues. You requested to receive an AT&T SIM card and a billing adjustment.

Below are a few steps you can take if you believe your phone is compromised:

Delete Unknown Apps - If you cant remember downloading it and dont know what purpose it serves, its best to be safe and delete it. Youll notice these apps running in background despite you never having seen or interacted with them before.
Keep Your Phone Updated - Regular updates will keep the phones defenses up. You want your security system as up to date as possible.
Factory Reset - This should be a last resort. A factory reset will clear ALL your data from the phone and restore it to its original, default settings. Your pictures, settings, and everything else will be erased. In this case, any hacking program will be removed from the phone along with all your files.

Our records show you were sent an AT&T SIM card on June *******.

Your line is currently suspended due to nonpayment. Further troubleshooting cannot be done until you reactivate it.

Your request for a billing adjustment is declined.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** /******* Better Business Bureau
                *************************************************;
                ******, CO 80210

                ****** ********
Initial Complaint
Date:06/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a boost mobile customer for over 10 years and never missed a payment I pay faithfully every month for 5 lines well three of my lines aren't receiving the full potential of our service I received this email telling me to come to the store they had three phones reserved for three lines on my account at no cost so I did and they charged me 60 dollars for each phone when they email said at no cost that makes no sense and is false advertising since they emailed me and they are saying it's a activation fee but I've been with them over ten years I already have service active on my account so why would I have to activate them again
Business Response
Date: 07/02/2025
June 30, 2025

Ms. ***** *****
**************************
********, ** 61832

Re:          BBB Complaint #********
                ************ - *************

Dear ************************* 23, 2025, we received your complaint, dated June 21, 2025, filed with the Better Business Bureau.

You stated that you went to a local Boost Mobile store to secure three free phones based on a promotional email you received. You said that you were charged a $60.00 activation fee for each device. You believe that you should not have been charged this, as your account is already active.

My attempts to contact you to discuss this matter via email were unsuccessful.

Please note that taxes and fees are often applied when activating a new phone in store. Unfortunately, these fees are non-refundable.

We regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

****** ********
Customer Answer
Date: 07/04/2025

Complaint: 23501478

I am rejecting this response because:
This email says the phones should be free for all three lines but they are trying to charge me I didn't get the phones yet because it says free and 60 dollars ain't free

Sincerely,

April Walls

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Initial Complaint

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Initial Complaint

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Initial Complaint

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