Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,963 total complaints in the last 3 years.
1,520 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been signed up for service with them for the past 2-3 years. I called to cancel, and they are refusing to refund my money.
Business Response
Date: 08/20/2025
August 9, 2025

*. ********
****************************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear *. ********:

On July 24, 2025, we received your complaint, dated July 24, 2025, filed with the Better Business Bureau.

You said you requested to cancel service, but you were refused a refund. You requested to receive a refund.

When we spoke, you requested your port-out information, which was provided, and you ported your phone number ending in 4136 to a new provider on August 7, 2025.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. I offered you a courtesy refund of $103.28, which you accepted as a resolution. This was issued to the card ending in 2084 today.Please allow 3-5 business days for processing and delivery.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:07/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a Wi-fi box from Boost ***** and 2 phone set to Wi-fi. It was 60 for the phones and 200 for the box. The box wouldn't hook up and the phones had no reception. I took them back and asked for a refund. He said ***************************** 75 back. I said I should get 185 back. He said they don't refund for the phones. I wasn't able to use the phones. He refused to refund any more money. I would like to get my money back. This happened between July 13 thru July 16,
Business Response
Date: 08/22/2025
August 19, 2025

Ms. ***** Eureka
********************************************************************

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ***************** July 28, 2025, we received your complaint, dated July 23, 2025, filed with the Better Business Bureau.

You stated that you went to a Boost Mobile retail store and purchased a Wi-Fi box for $200.00, but it did not work. You returned it to the store. However, you received only $75.00 back, as you were told phone service would not be refunded.

When we spoke on August 15, 2025, you said that you purchased the Wi-Fi box and tried to activate your phone on our service. I asked you to provide the receipts, which I received by email on August 18, 2025.

We spoke again on August 19, 2025. I confirmed that the Wi-Fi router purchased is not a Boost Mobile device; therefore, we cannot assist with a refund of the full $200.00. I also advised you that the service was paid for with Re-Boost cards, and we cannot issue any refunds because this is not a credit/debit card. I recommended that you dispute the payments with your financial institution and you said you would consult your bank.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ***** *****
Initial Complaint
Date:07/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******* Galaxy S24 Ultra secondhand, which was originally bought through Boost Mobile. I am now the lawful owner of the device and have been trying to get it unlocked so I can use it with a local carrier overseas, where I currently reside.I contacted Boost Mobile support and explained that I do not have access to the original purchaser. I also filed a formal complaint with the *** (Ticket No. *******), but Boost Mobile continues to refuse to unlock the device unless the original account holder contacts them directly which I am unable to do.This policy has left me with a locked phone that I legally own and cannot use. I have offered proof of ownership and the **** number, but Boost refuses to provide any alternative route to unlock the phone.I am requesting that Boost Mobile re-evaluate their policy and allow me, the legal owner, to unlock this device.
Business Response
Date: 08/15/2025
July 23, 2025

Mr. ****** *******
**************
********, ** 12345

Re:          BBB Complaint #********
*************

Dear Mr. ****************** July 23, 2025, we received your complaint, dated July 23, 2025, filed with the Better Business Bureau (BBB).

You said that you purchased a phone from a current or former Boost Mobile customer and you want it unlocked.

You have filed multiple complaints/rebuttals with the ********************************* (***) regarding this same issue as recently as July 23, 2025.

You state that you are currently overseas, but you provide an address in ********, **. Upon further investigation, I found that you claim the address you provide is located in ********, OR. However, the zip code is for ********, ME and the contact number is for residents of *******************.

Neither the BBB, the ***, the **************** nor any other agency has the power to dictate our policies, nor can they require us to modify, materially change,alter or waive them under such circumstances.

The security of our customers personal information, including the devices related to their account, is our highest priority. Therefore, to ensure the device you are in possession of is eligible for unlocking, we need to speak to the original owner to verify specific information before it can be unlocked. This policy is nonnegotiable.

In addition, our research has determined this particular device has an outstanding and unpaid financing agreement; therefore, until the balance is paid in full, the phone will remain tagged as Fraud POS Locked.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Customer Answer
Date: 08/19/2025

Complaint: 23641228

I am rejecting this response because:

Sincerely,

****** *******
Customer Answer
Date: 08/21/2025
I reject Boost Mobiles response because their justification has changed multiple times throughout this process, which raises concerns about transparency. Initially, Boost Mobile stated that they could not unlock the device without contact from the original owner. In their most recent response, they now claim the device is under an unpaid financing agreement and flagged as Fraud POS Locked.

As the lawful secondhand purchaser, I have acted in good faith. If Boost Mobile asserts that this device is subject to an outstanding financing balance, I respectfully request documentation to substantiate that claim (without disclosing any private customer details).

Thank you for allowing me to clarify my position.

Sincerely,
Initial Complaint
Date:07/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
boost mobile charges existing customers more when you click on the plans it adds 5 dollars. you treat your old customers like old bread. you have added lifeline and other ridiculous charges no one gave user consent for. you have breached invisible verbal contract by continually charging me when my plan is due additional fees and taxes with lower data which also increased my pricer for same service. trying to switch to service i had but youre charging 5 bucks more. even if i downgrade to $25 plan you charge me 31 something.
Business Response
Date: 08/15/2025
July 25, 2025

Mr. **** ******
***************
*******************

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. ***************** July 23, 2025, we received your complaint, dated July 23, 2025, filed with the Better Business Bureau.

You stated that you are paying $5.00 more than the advertised cost for your plan plus additional fees.

By adding a credit/debit card to your account you could take advantage of the $5.00 monthly AutoPay discount, as this is included in the price you saw advertised. Please note that this is with fees and tax excluded, which is also disclosed. In the interest of customer loyalty, a one-time $25.00 credit has been applied to your account and will show on your next statement.

We regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ******************************************;
                ******, CO 80210

****** ********
Customer Answer
Date: 08/16/2025

Complaint: 23640940

I am rejecting this response because:

Sincerely,

**** ******

you avoided my problem altogether trying to pay your way out with $25. what a joke. you treat old customers so wrong. i will also never use another **** on boost again because when you do it gets saved without customer consent

if i go get a gallon of milk, it would be wrong for kroger to charge me $10 for the gallon and then charge a new york customer $2

been a customer for years to find out ive been cheated withot my knowledge.
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was all done online. Upon looking for a new phone and provider Boost mobile came up with such a good deal i had to call and find out more. The promotion is still online. I called them and they said a person would bring the phone to me and set it up at my home and i would see the agreement and sign it. After I hung up I reviewed the customer reviews. The majority were not good so I called and canceled. I spoke to a person who confirmed my cancellation request. No one called or came over so I figured all was good. Upon reviewing my checking account I saw a charge for $153.76. I called them and spoke to a young lady who told me that was the interest charge for getting a phone ready for me. I went over the whole scenario with her and she confirmed my cancellation. I told her I want my money back for something I never authorized. She said it takes time! It took no time for them to take my money so I want it back immediately.
Business Response
Date: 08/15/2025
August 5, 2025

Ms. ***** ******
***********************************br>********************

Re:          BBB Complaint #********
                *************

Dear Ms. ***************** July 23, 2025, we received your complaint, dated July 22, 2025, filed with the Better Business Bureau.

You stated that you placed an order (for a device and service),but you canceled it before the device shipped. You found that a payment of $153.87 was made when the order was placed, and you were not able to resolve the issue through customer care. You stated that you were told the payment was for interest charges for the device. You requested to receive a refund.

Boost Mobile does not charge interest on financed devices. The payment covered the first month of service and taxes for the device (taxes are not financed).

Our records confirm that the order was canceled prior to the activation of service. A refund of $153.87 was issued. Please allow seven to ten business days for processing.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                **************************************
                ******, CO 80210

                ***** *****
Initial Complaint
Date:07/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a WiFi Box from Boost Mobile on July 17, 2025 for the amount of $78.50. When I returned home the WiFi Box didn't have any **************** I was told to only connect the the WiFi Box to my outlet for service. I tried to return the WiFi Box for a refund I was told the only way to get a refund was too call *** so I did, *** Representative told me that Boost Mobile was a third party and they could only disconnect the service but not give me a refund.I went back to Boost Mobile for the refund I was told the same thing no refund. The Boost Mobile employee called her manager and I spoke with her. I was told the same thing no refund.I took it amongst myself to look up the policy for returning of WiFi Box Equipment and it stated that within 30 days of purchase without any damage or missing equipment I was entitled to a refund upon returning it.I called Boost Mobile **************** and the Representative told me if I purchased it WiFi Box online she would be able to help.The Representative did state that I could also get a refund in store.I believe the Employees at Boost Mobile are not honoring there policy to their customers.I only want my money back that's it, that's all.
Business Response
Date: 08/20/2025
August 8, 2025

Mr. ***** Tagger
****************************************************************

Re:          BBB Complaint #********
                *************

Dear Mr. ***************** July 25, 2025, we received your complaint, dated July 22, 2025, filed with the Better Business Bureau.

You stated that you purchased a hotspot device at a ******************** retail store. You contacted both Boost Mobile and ***,but no one could get it to work. You returned the device to the store where you purchased it, but you were denied a refund. You requested a refund.

When we spoke by phone on August 8, 2025, you said that *** assisted you with getting the device to work. You indicated that you have decided to keep it.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                **************************************
                ******, CO 80210

                ***** *****
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I saw Boost Mobile had a deal going on and wanted to sign up for it. Before I did, however, I checked to ensure my phone, a pixel 8 Pro could be easily activated. ****** searching this led me to the first link ********************************************************************************************************************************, which in fact confirmed it was esim compatible. After checking my IMEI, and signing up, I went to go activate my phone via esim and the option would appear for a second then change to asking me to enter a physical boost Mobile sim card. After navigating around through several areas, I finally came to a screen that asked me to enter my IMEI to activate via esim. When I entered my **** though, it stated my device wasn't compatible. This didn't make any sense given the info I just saw, so I tried it again, this time entering the other imei number on my phone. Same result. After doing some more research, and looking in the company's support docs, I came across a page that stated that pixel devices werent esim compatible. I know my phone is esim capable bc I've run two esims on it simultaneously before, so it doesn't make sense that esim wouldn't be compatible. If I had known that sooner, I wouldn't have signed up with the service, as I need phone service now due to my current carrier becoming unbearably slow, which makes it next to impossible to use.
Business Response
Date: 08/14/2025
July 25, 2025

Mr. ******* *****
*************************
****************

Re:          BBB Complaint #********
                ************** - *************

Dear Mr. **************** July 22, 2025, we received your complaint, dated July 21, 2025, filed with the Better Business Bureau.

You stated that you researched and confirmed your device was eSIM compatible with our network. You then signed up for service and attempted activation, but your device was incompatible. You requested that we activate your device.

A review of your account found that a ****** Pixel 6 is currently active and in use. Should you need further activation assistance, please contact customer care at **************.

We regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

****** ********
Initial Complaint
Date:07/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost Mobile offers 1 year free service with the purchase of an iphone 16pro on their website. After talking with customer service, they refuse to honor the ad after I purchased the phone from their website. I went to their website and took screen shots of their offer. Also I will provide a link to the site so you can see for yourself. Boost Mobile is 100% taking advantage of the consumer. This is false advertising ! I just would like Boost Mobile to make right on their ad, and fix my plan so it is as advertised. **************************************************************
Business Response
Date: 08/14/2025
August 8, 2025

Mr. ****** ********
***************************
********************

Re:          BBB Complaint #********
                *************

Dear Mr. ******************* July 21, 2025, we received your complaint, dated July 21, 2025, filed with the Better Business Bureau.

You stated that you placed an order for a device under the "free service for one year" offer. After activation,you found that you were not receiving the monthly discount. You requested assistance.

Our records indicate that a second line was opened on your account when you placed the order. This can only be done by selecting the add a line option when placing the order. The monthly credits would only apply to this second line. I contacted our billing department to have the credits transferred to your active line and a manual credit has been applied to compensate you for the July 28, 2025, charge.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ***** *****
Customer Answer
Date: 08/19/2025

Complaint: 23632784

I am rejecting this response because not enough time has gone by to see if I actually receive the credits moving forward. The whole advertisement is very misleading.

Sincerely,

****** ********
Business Response
Date: 08/29/2025
August 27, 2025

Mr. ****** ********
***************************
********************

Re:          BBB Complaint #********
                *************

Dear ****************************** 26, 2025, we received your rebuttal, dated August 26, 2025, filed with the Better Business Bureau.

You rejected our original response stating that not enough time has gone by to confirm that your statements note the credit being applied.

As your billing cycle is from 28th of one month to the 28th of the next month, therefore, when you review your next bill please confirm the credit is noted and if not, you may contact me directly so I can look into it further.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                **************************************
                ******, CO 80210

                ***** *****
Customer Answer
Date: 08/31/2025

Complaint: 23632784

I am rejecting this response because: I would like to make sure that every month for the next 12 months i receive the credit before I accept this.

Sincerely,

****** ********
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company made a fraudulent claim that their product would support my mobile phone. The service did not activate and after many attempts to get a refund ($62.69) proved unsuccessful, I would like this charge reversed immediately and report false **************** a note, on July 20, Boost Mobile customer support informed me that I must return to the store of purchase to get a refund. I followed this guidance and was denied. I explained the situation to the store staff/manager as well as the false advertisement but to no avail.
Business Response
Date: 08/15/2025
August 13, 2025

Mr. ****** ******
***********************************
*******************

Re:         BBB Complaint #********
                ************** - *************

Dear Mr. ***************** July 24, 2025, we received your complaint, dated July 21, 2025, filed with the Better Business Bureau.

You stated that you were unable to activate your device because it is incompatible with our network. You said you learned this after purchasing service and receiving a SIM card. You requested a refund.

Our retail liaisons contacted the location in question. Their investigation concluded that your device was successfully activated upon purchase on July 3, 2025.

Monthly recurring payments are normally non-refundable; however, in the interest of customer satisfaction, we issued a refund check for $15.00 (what you were charged for the Unlimited plan on July 29, 2025). Please allow 7-10 business days for processing and delivery.

A review of your account found that you have since ported out your phone number.

We regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ******************************************;
                ******, CO 80210

****** ********
Customer Answer
Date: 08/16/2025

Complaint: 23632346

I am rejecting this response because:
It is true that a sim card was activated, however, it WAS NOT activated for THE PHONE for which it was purchased for (***** 650 Dual Sim). I had to revert to my Android phone (Pixel 6A) in order to get service working.
It is also true that I was issued a refund by BOOST Mobile in the amount of $15.00 that sim card which was ordered online.
The real issue was with the BOOST Mobile store in *******, MD (Brick and Mortar Store). I paid $62.69 plus other fees for a second sim card that did not work.
The phone number at this Boost Mobile store is not working. When I called for information on refunding my $62.69, I get an immediate disconnect and "invalid number" message. And as of today, it still is not a functioning phone line.
The copy of the receipt shows this information.

Sincerely,

****** ******
Business Response
Date: 08/29/2025
August 28, 2025

Mr. ****** ******
***********************************
*********, ********

Re:          BBB Complaint #********
                ************** - *************

Dear **************************** 22, 2025, we received your rebuttal, dated August 22, 2025, filed with the Better Business Bureau.

You rejected my original response stating that the real issue is you paid $62.69 at a retail store for a second SIM card that did not work. You tried to contact them about it, but your phone calls do not go through. You indicated the number you are calling is on the store receipt.

When we spoke, I informed you purchases made at a retail store are subject to the policies of that respective location. Nonetheless, your experience is important to us and our internal team resumed an investigation into your experience. The retailer asserts your device was active at the time of payment.

In the interest of customer satisfaction, a refund totaling $27.69 has been mailed to you by check to the address provided.

We regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ******************************************;
                ******, CO 80210

****** Steffani
Customer Answer
Date: 08/29/2025

Complaint: 23632346

I am rejecting this response because:
The sim card purchased was NOT activated on the phone it was purchased for as the store falsely claims.
The sale *** verified that it could not be activated on the WINDOWS ***** phone even though the Boost Mobile website claimed that it could be.
This is another false claim!
Sincerely,

****** ******
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 18th of July i was interested in trying to start new service and in doing so I wasnt unable to do so and they charged me $40.25 upfront which I didnt understand why I was paying before anything was in stone about the phone service. I was on the phone with them for a essential 1 hour and 45 minutes trying to make sure the service request was cancelled and I was told that it and I should receive a email showing that request that the service was cancelled and yet it is the 4th day and my money isnt back into my bank account. Then they are telling me I cant get a refund and when I call in the phone company is recognizing me as a boost mobile customer.
Business Response
Date: 08/14/2025
August 1, 2025

Ms. ****** Latrice ******
*************************************************************
**********************************

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ***************** July 21, 2025, we received your complaint, dated July 21, 2025, filed with the Better Business Bureau.

You said that you were unable to activate your device on our network. You requested a refund.

A review of your account reveals that a refund of $40.25 was issued July 22, 2025.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** Steffani

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Complaint statuses

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Complaint statuses

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Complaint statuses

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Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

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Business Response

Customer Answer

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