Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,963 total complaints in the last 3 years.
- 1,520 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/26/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a phone from Boost Mobile and underwent a credit check, which affected my credit score. The order was canceled without notice or explanation. No one contacted me. After waiting all day, I called and was informed by multiple representatives that the order was canceled with no reason and there was no way to document it or escalate my complaint. I was told I would have to start over and repeat the credit check again. I want a full investigation, a credit inquiry reversal, and formal resolution.Business Response
Date: 08/21/2025
July 31, 2025
Ms. ******** *******
**************************************************************
Re: BBB Complaint #********
************** - *************
Dear Ms. ****************** July 28, 2025, we received your complaint, dated July 26, 2025, filed with the Better Business Bureau.
You said you ordered a device, but it required a credit check that impacted your credit score. The order was canceled and you were not given a reason why. You requested the credit check be removed from your credit report, for future purchases to not require a credit check, and to receive a refund plus compensation.
Boost Mobile can deny service on any grounds; for security reasons, the reason is not provided. Postpaid services also require a credit check (we run a soft credit check, which does not impact your credit score), subject to approval. Please note: Boost Mobile does not conduct hard credit checks for device financing. You will receive a letter within 30 days with an explanation for the denial.
Because the order placed on July 24, 2025, was canceled, no monies were taken. We apologize for any inconvenience, but your request for a refund and/or compensation is not warranted.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******, CO 80210
****** ********Customer Answer
Date: 08/22/2025
Complaint: 23658747
I am rejecting this response because:
Boost Mobiles reply does not address the actual substance of my complaint.
Service Refusal: Boost claims they can refuse service to any customer, but they fail to acknowledge that the refusal occurred only after I raised concerns and requested accountability for their mistake. Retaliation for filing a complaint is not a valid business practice.
Credit Impact: Boost minimizes my concerns by saying the credit check was only a soft pull. Regardless, they did run a credit check without providing service, and that remains part of the issue. My complaint is not solely about the credit inquiryit is about being denied service without explanation after I had already invested time and money into the process.
Refund: While they refunded my payment, they have never provided written confirmation of account cancellation. To this day, I can still log into an active Boost Mobile account under my name that shows a device ******** Galaxy S25 Ultra) associated with it. I never received this phone, do not know where it is, and have asked repeatedly for written confirmation that I am not financially liable. Boost has refused to provide that. This creates the risk that I could be wrongfully billed or held responsible for a device I never received.
Unprofessional Conduct: My repeated attempts to resolve this with Boost directly have been met with stonewalling. Their representatives routinely hang up on me or close chats without resolution, refusing to provide any written documentation.
Requested ********************start="2040" data-end="2043"> I am asking for written confirmation, on Boosts letterhead, that (a) my account has been fully cancelled, (b) I am not financially liable for any device or service, and (c) the IMEI/device listed under my account has been removed from my name. Without this, my concerns remain unresolved, and the companys response to the BBB is misleading and incomplete.
Sincerely,
******** *******Business Response
Date: 09/03/2025
September 2, 2025
Ms. ******** *******
************************************************************************;
Re: BBB Complaint #********
************** - *************
Dear ***************************** 29, 2025, we received your rebuttal,dated August 28, 2025, filed with the Better Business Bureau.
You rejected our response stating you were refused service after filing your complaint. You also expressed frustration with a credit check (even if it is soft). You requested confirmation that your account is canceled because you are still able to log into it and you see a device.
My attempts to contact you at ************** on August 30, 2025, and September 2, 2025, were unsuccessful, but I left a message each time. I also sent an email to ********************** with a request that you contact me.
Your order was canceled due to a failed manual review on a call when you were answering questions regarding your credit report; as previously stated, Boost Mobile can deny service on any grounds.
When you place an order for postpaid service, it always requires a soft credit check; we apologize you disagree.
We retain personal information about you for the amount of time necessary to provide our services and for as long as it is required to satisfy legal or tax requirements, for fraud prevention, or for other business purposes.
The line pending activation has been removed and the balance cleared, so you are not financially responsible for the device you did not receive.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:07/26/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were misled during a phone upgrade at the Boost Mobile store located at ***********************************. The store manager, ******* *., handled our transaction.On July 26th, 2025 my wife and I went in to upgrade to the ******** G Stylus 2025. We discussed with ******* that the stylus version costs $50 and the base model is $5. She came back saying, So yall want the ******** G 2025, omitting the word stylus. Since our entire conversation had been about the stylus version, we assumed thats what we were buying.We were charged around $83 and $80, consistent with the stylus model + activation fees, but later found we received the cheaper base model. Valeries response:> You didnt say stylus.We dont have that one in stock anyway.We were also encouraged to pick out cases and told, Dont worry, I got you. That implied they were free, but we were charged and ******* refused to refund them. She also threw away the packaging, making a return impossible.When my wife calmly asked for district manager contact info, she was asked to leave the store. **************** offered no help or escalation.******* mentioned during the sale that she trains other ***** which makes this feel more like a practiced tactic than a mistake.Were requesting a refund or exchange for the stylus model we originally requested, a refund for the accessories, and a formal review of this stores sales methods.Beyond resolution, I believe this stores sales tactics especially how product substitutions and pricing are communicated should be reviewed for ethical compliance and ****************** evidence of the phones, cases, and receipt is available upon request.Business Response
Date: 08/21/2025
August 4, 2025
Mr. ****** ******
*************************
**********************
Re: BBB Complaint #********
************ - *************
Dear Mr. ***************** July 28, 2025, we received your complaint, dated July 26, 2025, filed with the Better Business Bureau.
You said that you were misled by the store manager when you visited a retail store. You indicated that you were charged for a 2025 ******** G Stylus, but you received the base model with a value considerably less. You were also encouraged to pick out cases for each phone under the impression they would be free.
Retail stores are independently owned and operated;therefore, this matter has been forwarded to our *********************** team for internal review. Unfortunately, your refund request is denied as the monies paid were to the retail store.
We regret any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:07/25/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a phone in store from Boost Mobile 10/2024. Per their policy the device should be unlocked 1 year from that date. I have chatted with Boost Mobile multiple times and they refuse to unlock my phone saying I have to wait until 3/22/26. I don't think so. Boost mobile needs to honor this policy and unlock my legally purchased device. I have receipts from the original date.Business Response
Date: 08/20/2025
July 30, 2025
Mr. ******* *****
***********************************************
*********************
Re: BBB Complaint #********
************ - *************
Dear Mr. **************** July 28, 2025 we received your complaint, dated July 25, 2025, filed with the Better Business Bureau.
You stated that you purchased a device on October 20, 2024, and expected to unlock it a year later. You requested your device be unlocked early.
The unlock policy (available on our website) states that your device must be active with Boost Mobile for 12 months before we can unlock it. We offer devices at a highly discounted rate, which is why we require customers to have their device active with us for 12 months before we are willing to unlock it. Your phone has been unlocked in our system as an exception, nonetheless.
*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card.Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** ********Customer Answer
Date: 08/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:07/25/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank lgfcu switched to civic and there has been money taken out of my account from ****************** and boost mobile has filed a dispute but no one has contacted me bad my bank tells me to contact boost mobile and boost mobile tells me to contact my bank Ive even sent messages to my bank about the problem and Ive got 336 dollars floating around from June 4 2025 and June 23 2025 I need my money backBusiness Response
Date: 08/20/2025
August 7, 2025
Ms. ***** ********
*******************************
*****************
Re: BBB Complaint #********
************** - *************
Dear Ms. ******************* July 28, 2025, we received your complaint, dated July 25, 2025, filed with the Better Business Bureau.
You stated that your bank underwent changes that resulted in incomplete payments for your wireless bill. You said you were unable to identify where the intended funds went. You requested a refund.
A review of your account found your last successful payment was May 29, 2025. There were no payment attempts made in the month of June, and no successful payments completed in July. You had an outstanding balance for two months of service and device financing totaling $340.58.
While we are not responsible for any software, applications, or other products or services provided by third parties, in the interest of customer loyalty we have made a generous exception to credit your account $190.58. When we spoke, you agreed this resolution was suitable and made a payment of the remaining balance due. Your service was immediately reinstated. We also discussed the details of your billing including the start of your next billing cycle on August 16, 2025. You confirmed that your issue was resolved and you understood your upcoming charges.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
******************************************;
******, CO 80210
****** ********Initial Complaint
Date:07/25/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 17, 2025 I called Boost Mobile to order two new phones and to transfer my cellular service to Boost. I was charged $251.16 and made an appointment for Tuesday, July 22 between Noon - 2:00 pm for a technician to come to my home, bring the new phones, and transfer service to the new telephones. The technician never showed. When I called Boost Mobile, they told me the order had been canceled on July 17. I never received an email, phone call, or snail mail about the cancellation. I received a confirmation email yesterday, July 21 confirming today's appointment. I checked my credit card account and I have not received a refund for the cancellation of the order. The Boost customer service *** told me on the phone I had to wait 7 - 10 business days for them to issue a credit. The customer service *** refused to transfer me to a supervisor or. manager to receive an immediate refund. Aside from being unethical, is this a legal practice? Take my money, promise me a product, cancel the product, don't tell me it's cancelled, don't issue a refund, tell me I have to wait 7 - 10 for them to issue a refund under their "customer cancellation policy." I didn't cancel it, they did.Business Response
Date: 08/20/2025
August 1, 2025
Ms. ******* ********
4406 Novato Ct.
*********************;
Re: BBB Complaint #********
************** - *************
Dear Ms. ******************* July 25, 2025, we received your complaint, dated July 22, 2025, filed with the Better Business Bureau.
You said that you placed an order for a device to activate service with us. However, it was canceled and you were advised that it will take 7-10 business days to refund your payment. You requested an explanation for the cancellation.
A review of your account reveals that your order was canceled by our Consumer Protection team. We recommend that you contact them directly at **************** for an explanation why.
Our records reflect that you disputed the payment of $251.16 on July 28, 2025, and these funds were returned. Therefore, a refund is not warranted.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************;
******,CO 80210
****** SteffaniInitial Complaint
Date:07/25/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost Mobile owes me a refund of $165 from a transaction that occurred on June 16, 2025. I was told it would take 710 business days to process. It has now been well over a month, and I still have not received my money.I have contacted customer service repeatedly and been assured the refund is being processedbut nothing has happened. I feel Im being misled, and *** lost trust in the company. I am asking the BBB to step in to help resolve this issue and ensure Boost honors their refund promise.Business Response
Date: 08/20/2025
July 31, 2025
Mr. ****** *******
***************
*********************
Re: BBB Complaint #********
************** - *************
Dear Mr. ****************** July 25, 2025, we received your complaint, dated July 25, 2025, filed with the Better Business Bureau.
You stated that you have been awaiting a refund, and it is now outside of the standard processing window. You indicated that customer care confirmed the refund is pending, and you requested it be expedited.
A review of your account found that your device has been returned and is currently being processed. Upon completion, a refund will be issued automatically to the credit/debit card ending in 6502. We regret the delay.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******, CO 80210
****** ********Initial Complaint
Date:07/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/23/25, I attempted to set up service for two phones with Boost, but none of the nine customer service representatives I spoke with were able to get my service started. At least half of the representatives I dealt with were rude and unprofessional. One representative promised to issue me a credit for the inconvenience, but I never received it. They also mistakenly set me up with three lines when I only requested two. The representatives were inconsistent, unprofessional, and did not complete the requests I made as a customer. On 7/24, I woke up to find that my phone was still not working, which left me unable to make important business calls as my phone is tied to my business number. I was forced to go into a Boost Mobile store, where the store representative spent over an hour on the phone with customer service just to get the issue resolved. This level of incompetence is unacceptable, and I do not feel I should be tied to a contract with Boost due to their repeated failures to provide the service promised.Business Response
Date: 08/20/2025
August 4, 2025
Mr. ******* *****
*******************
**************************
Re: BBB Complaint #********
************** - *************
Dear Mr. **************** July 25, 2025, we received your complaint, dated July 24, 2025, filed with the Better Business Bureau.
You expressed concern that the agents you spoke with over the phone were rude and unprofessional, causing you to visit a retail store to activate service. Because of the issues you experienced, you requested to be released from the contract without penalty.
We strive to provide the highest level of customer service in the industry, and we regret that we did not meet your expectations.
This is a prepaid account and there are no contracts for service; therefore, you are free to switch carriers at any time without penalty. Please be aware though that the phone associated with your account has a Manufacturers Suggested Retail Price (MSRP) of $599.99; and you only paid $99.00, which is why we require it to remain active on our service for 12 months. If you would like to change providers and bring this device with you, you can always pay the difference between what you paid and the ***** At that point, the phone would be unlocked for use with a different provider.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:07/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please help me. Became victim of identity theft due to the negligence of Boost ****** I have been unable to resolve issue or get information about my phone number being stolen. unauthorized charges made to my account. Having access to my number allowed theft to ALL my accounts to persist for weeks They used it for two step verification and had access to all my personal information. Even my Emails. Notified boost immediately. Went in person with identification. They refused to get involved. did not call or cancel my number. Called the customer care line as well as Head quarters for weeks and weeks. When I would tell them what happened, I would get hung up on, put on hold for long periods of time, then told They would assign someone to resolve. No answers. 8 months later. It caused so much damage. So much pain and suffering. Lost my job. Had no number. No access to important emails. Had to be assigned a new number. The number I had for 6 years with boost mobile was stolen completely ... worse part it remained active and in service for an additional 2 weeks... allowing User to continue to stalk my accounts, and breach my social security. Boost did nothing. Refused to help me. I am honestly traumatized from the experience. Filed 2 police reportsBusiness Response
Date: 08/25/2025
August 20, 2025
Ms. ***** ********
NJ 08854
Re: BBB Complaint #********
*************
Dear Ms. ******************* July 29, 2025, we received your complaint, dated July 24, 2025, filed with the Better Business Bureau.
You said your phone number was ported out without your permission. You expressed concern that this allowed access to your third-party accounts and personal information.
Boost Mobile takes the security of our customersinformation and accounts very seriously. While we regret this unfortunate situation, Boost Mobile maintains that we share no liability for access to your third-party applications. While we regret that someone accessed your accounts,we are not liable for any unauthorized access to third-party financial accounts. The ******************** Terms and Conditions specifically address this issue as follows:
Because of the risk of fraud, including, but not limited to, SIM-swap fraud and port-out fraud, we strongly recommend that,where possible, you do not use your mobile service for SMS two-factor authentication for other accounts that you may have, such as any accounts in which you hold cryptocurrency. We strongly suggest that you follow any and all recommendations your account providers make with regard to account security.
We are not responsible for any software, applications,or other products or services provided by third parties. If someone gains unauthorized access to your communications, thats usually against the law.However, we cant guarantee that this wont happen or that your communications will be private or secure as a result.
Thank you for taking the time to share your feedback.I am truly sorry to hear about your recent experience and that our service did not meet your expectations. This is not the level of service we aim to ********** a courtesy, a credit of $26.05 was applied to your account ending in 5972 to cover your bill due this month.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:07/24/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
28 MAY 2025 was scheduled to receive 2 new phones from Boost and have them delivered to our house and activated in our house by a representative. *** arrived with only 1 phone and we refused it. Our credit card was billed for $1356.84. Spoke to multiple **** by phone and all said to not worry since account was not activated. Disputed charge with card issuer.7JUN we finally received a refund of the charge.8JUN received an email from Boost that we had a bill of $1335.58 ready to view and due on 9JUN that would be automatically charged on our card. Called Boost and after 45 minutes and being passed to muliple **** was assured it was a mistake and to not worry since account was never activated. Requested verification by email but was refused by all.22JUN received call from fraud detection unit that Boost was tring to charge our card once again for$1335.58 I denied the charge and told them to note that I would not authorize any future payments to Boost.27JUN received an email from Boost that our account(?) was past due. Again we had never activated an account with ********** (sat) recived an email from Boost thanking us for our payment at 12:30. Our credit union closes at 12 on Saturdays.29JUN credit card charge was posted and subsequently disputed.1JUL I called ************* card assistance center to find out why another fraud alert wasn't issued and they claimed that it wasnt fraud since I knew the vendor even though they had caught the attempted fraud on 22JUN. Cancelled existing card and had a new one issued to prevent future fraudulent charges from Boost.Business Response
Date: 08/20/2025
August 7, 2025
Ms. ***** *******
*********************
****************** 23454
Re: BBB Complaint #********
************** - *************
Dear Ms. ****************** July 24, 2025, we received your complaint, dated July 24, 2025, filed with the Better Business Bureau.
You said that on May 28, 2025, you had an in-home appointment with a Boost Mobile technician to deliver and activate two devices.They arrived late and only had one of the devices, so you terminated the transaction. You received a $1,356.84 refund, and you thought the issue was resolved. You later received an email stating your account was charged *********************** contacted customer care and you were told there had been a mistake. You expressed concern that a payment of $1,335.58 was collected on June 28, 2025.
When we spoke on July 31, 2025, I apologized for the issues you experienced. I requested a refund for the $1,335.58 payment; please allow 7-10 business days for processing. I will also ensure the link to the equipment is removed and as requested, see if your information can be deleted.
We regret any inconvenience you may have experienced.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************;
******,CO 80210
****** ********Customer Answer
Date: 08/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:07/24/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I made a purchase to boost Mobile on July 20th 2025 or two iPhone 16e two monthly unlimited plans totaling $316.79 I then a few hours later decide to cancel the order because me and the wife decided that we were going to go a different way so I canceled the order and said the order was successful canceled and I used the boost Mobile after cancel it it said I'd be getting a refund for $316.79 well here we are 4 days later multiple messages to boost Mobile and multiple phone calls to boost Mobile all saying the same thing your refund will be issued in 72 hours no refund has been issued at the 72 hour mark so I called back again and I get the same answer well you're 72 hours not up yet well technically Monday Tuesday and Wednesday is 72 hours now I'm getting told 7 to 10 business days I keep checking with my bank they don't have a refund pending no notification of a refund as soon as my bank gets a refund they posted immediately to my account I would just like my money and to never do business with boost Mobile againBusiness Response
Date: 08/20/2025
July 31, 2025
Mr. ****** ******
***************************************************** 2B1
***********, ** 65803
Re: BBB Complaint #********
************** - *************
Dear Mr. ***************** July 24, 2025, we received your complaint, dated July 24, 2025, filed with the Better Business Bureau.
You said you placed an order for two devices that you have since canceled. You indicated that you did not receive a refund yet.
A refund of $316.79 was issued to the card ending in 6197 on July 30, 2025. Please allow 3-5 business days for processing and delivery.
We apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******, CO 80210
****** ********
Boost Mobile is NOT a BBB Accredited Business.
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