Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,964 total complaints in the last 3 years.
1,517 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/27/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created a new BoostMobile account last week (with a new number/eSIM). Reception was fine, but I decided I wanted to cancel my account.This began an extremely exasperating experience.Per BoostMobile's website, I can cancel my line by calling the BoostMobile customer service line or by visiting a store. This is inaccurate, and limiting. According to both stores I visited, they were unable to access my account to make changes since I did not have a pre-paid account.When calling the customer service number **************, I was told that I would need to read the verification code that was texted to me back to the agent--I never received any texts from Boost to my iPhone to verify my account. Unfortunately, they were unable to offer support steps to overcome this limitation without first verifying my account, and I was also informed there were no supervisors in-house, and they would need to verify my account prior to transferring me to one.Thus began the second leg of my journey: waiting for the "Identity Verification Specialist" to come on the line (***** minutes each time!). I was asked 4 questions provided by ********** to verify my identity--one of which was "which subdivision do you live in?" (NO ONE in my community knows the name of the subdivision), and "in which State does .... (someone unrelated to me) live?" When I failed the questions, I was asked the SAME FOUR questions every other time--no refresh (just for fun, I attempted variations to both of those questions without success). I eventually failed, and my account was locked. Yay.I was finally able to receive a verification text message on my laptop (not my iPhone), and was able to cancel my line.
Business Response
Date: 10/11/2024
October 2, 2024

Mr. ****** ******
***************************
****************

Re:          BBB Complaint #********
                ************** - *************

Dear Mr. ***************** September 30, 2024, we received your complaint, dated September 27, 2024, filed with the Better Business Bureau.

You said that you attempted to cancel your service, but you could not verify the account. Eventually, however, you received a verification code text on your laptop and then you were able to cancel your service.

You filed this same complaint with the ********************************* on September 27, 2024. As stated in my response to that complaint, Boost Mobile takes the responsibility of maintaining and securing customer accounts and data extremely seriously, which is why we have protocols in place to prevent account manipulation, fraud and theft. Although your account is inactive and you have deactivated autopay, it has not yet completed the full cancellation process. This dual deactivation and cancellation process is in place to ensure customers can port their phone numbers to another carrier, should they choose to do so. If you do not wish to port the phone number, there is nothing for you to do. If you would like to port it out to another carrier (ergo, keep it), please call customer service at ****************.

We apologize for any inconvenience this has caused.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Customer Answer
Date: 10/11/2024

Complaint: 22351612

I am rejecting this response because:

The current methods in place to verify customer identification is limited to a single process: an SMS message on the subscribed line (with no measures in place to troubleshoot not receiving those messages without proving identity), or waiting on hold for ***** minutes for a Verification Specialist to read off questions from a Transunion credit report (I received the same flawed questions on all three attempts prior to my account being locked). These questions were inaccurate to prove MY identity.
The current Boost/Dish verification process has removed the option of verifying identity in-store (I know, I went to 2 different stores attempting to verify my identity with my California Real ID).
Sincerely,

****** ******
Initial Complaint
Date:09/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approximately 9/20/2023 I signed up for service with Boost Infinite, I financed, through Boost, an iphone 15 Pro Max. Approximately 9/2024 the microphones started to fail on my iPhone 15 pro max. Told by Boost to make an appointment with an Apple store since the phone was under warranty. After diagnosis at Apple store, ***** chose replace my entire iphone 15 pro max. ***** did not explicitly state they replaced my phone, they said it was repaired.After apple repaired/replaced my phone I had to reactivate the phone with Boost. It at this time I realized my iphone 15 pro max had a new IMEI number, didnt think anything of it. Approximately 9/20/2024 I paid off the balance ($800.03) of my iphone 15 pro max with Boost. At the same time, I upgraded my phone to an iphone 16 pro with Boost. I was told at that time my phone iphone 15 Pro Max would be unlocked within a maximum of 3 to 6 days. After several days from paying off my iPhone 15 pro max I called Boost to find the unlock status. I was told that Boost cant unlock the phone because Boost doesnt recognize the repaired/replaced iphone 15 pro max IMEI number. I was told I needed to contact ***** for the unlock. Per Boosts instructions; I called Apple and talked with a senior technician who informed me Apple doesnt have anything to so with unlocking phone. The Apple senior technician stayed on the line while I called Boost to inform them of Apples inability to unlock devices. The Apple technician told Boost (directly) that ***** cannot unlock devices. The ********************** representative was helpful, documented everything and said a higher authority at Boost would review and call me. After 2 days, nobody at Boost called me to resolve my issue. As of 9/27/2024 Boost will not unlock my phone. *** fulfilled my contractual obligations, Im an existing Boost customer in good standing.
Business Response
Date: 10/11/2024
October 1, 2024

Mr. Mike Mace
33188 California Ln.
Warrenton, OR 97146

Re:          BBB Complaint #22350141
                256843262474 - 2024-09-21630

Dear Mr. Mace:

On September 27, 2024, we received your complaint,
dated September 27, 2024, filed with the Better Business Bureau.

You stated that you started service on September 20,
2023. In September 2024 you had to have Apple replace your device due to the
microphone failing. After receiving the new device, you paid off the financing
balance of $800.03 and upgraded to the iPhone 16 Pro. You requested the
financed device (iPhone 15 Pro Max) be unlocked, but you were informed you
would need to contact Apple. You said that you contacted Apple and they referred
you back to us. You requested this device be unlocked.

Boost Mobile will unlock a device after you complete
any financing plan within two business days after becoming eligible. For more
information, please visit https://help.boostmobile.com/docs/unlocking-policy.

The device ending with IMEI 8206 has been unlocked.

SIM Unlock refers to enabling the SIM slot of a device to
allow insertion of another carrier’s SIM card. Unlocking a device will not
necessarily make a device interoperable with another carrier’s network. In
other words, a device designed for one network is not made technologically
compatible with another’s network merely by unlocking it. Additionally,
unlocking a device may enable some functionality of the device, but not all
(e.g., an unlocked device may support voice services but not data services when
activated on a different network).

We regret any inconvenience you may have experienced.

Sincerely,

Brittany Severson
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           Denver
/ Boulder Better Business Bureau
                3801
E. Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Initial Complaint
Date:09/27/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a cell phone and service from Boost Mobile and they took my money and never sent the product. So I am now out $214.
Business Response
Date: 10/17/2024
October 8, 2024

Mr. ***** ******
**********************************************
****************************;

Re:          BBB Complaint #********
                ************ -2024-09-21627

Dear Mr. ***************** September 27, 2024, we received your complaint, dated September 27, 2024, filed with the Better Business Bureau.

You stated that you ordered a phone, but never received it. You requested a refund.

Our records indicate that order #****-674376-2966 was canceled and the $210.99 payment made on September 8, 2024, was reversed on September 15, 2024.

We regret any inconvenience you may have experienced.

Sincerely,

******** ********
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:09/27/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For this entire month I have being having issues connecting to the internet and disconnecting calls I have contacted boos and they have not fixed my account my internet started working today 09/27/2024 one day before my bill is due and this is not the first time this happens to me with boost I consider this fraudulent
Business Response
Date: 10/17/2024
October 8, 2024

Mr. Ixander *******
197 Burlington Mnr.
*********, NJ 08302

Re:          BBB Complaint #********
                ************ -2024-09-21628

Dear Mr. ****************** September 27, 2024, we received your complaint, dated September 27, 2024, filed with the Better Business Bureau.

You said that for the entire month you have been having difficulties connecting to the internet and experiencing dropped calls. You contacted customer care several times without a resolution being provided. You indicated that on September 27, 2024 (one day before your bill was due), your data started working. You requested a refund.

Our records indicate that you are on the $50.00 *************** Talk & Text + 40 GB of 5G/4G Data plan and the data had been consumed entirely, which is why it was not working as expected. On September 27, 2024, your plan renewed, making your data available again. As of today, you have used 7.51 GB out of the 40 GB available. If you run out of data and need to purchase a data pack, please visit ********************************************************************** for more information.

A review of your account reflects that you have not contacted customer care regarding dropped calls. If you are experiencing this, please contact customer care so the applicable troubleshooting can be performed.

As your account reflects you have used the data, we decline your request for a refund.

We regret any inconvenience you may have experienced.

Sincerely,

******** ********
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:09/27/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 14/2024 I went into the boost mobile store on goshen road *************** IN. My intent was to order a new phone and transfer the *** card from my broken boost phone to the new one. The salesman there claimed I had to pre pay for a month of service in order to order a new phone. So I did. Then he was not able to order a phone and said I had to do so myself. I order the phone, making sure the shipping and billing info are both correct. I placed the order and get an email with a completely different address as the shipping address. I contacted support and they claimed there was nothing they can do other than request it be sent back. They never did. It ended up being escalated to an executive, ****** *****, who I emailed and called multiple times over the span of six months and did not receive a response until today 09/27/2024. She answered the phone immediately with an attitude and very hostile and gave me the run around and told me nothing could be done to refund the order and that I have to call the *** and they have to resolve it. I call the *** and they say there is nothing they can do, the sender (boost) must request a return which they have not done. I do not have the phone and have not used the service still. ****** was dishonest with me over the phone about what she could do. Boost will not deliver the phone to the correct address or refund me for the phone and unused service. A good chunk of their outsourced customer service representatives also tried to gaslight me and manipulate the situation into seeming like something I had done had caused their mistakes.
Business Response
Date: 10/17/2024
October 8, 2024

Mr. ****** *******
****************
***************, IN 46825

Re:          BBB Complaint #********
                ************ -2024-09-21629

Dear Mr. ****************** September 27, 2024, we received your complaint, dated September 27, 2024, filed with the Better Business Bureau.

You expressed dissatisfaction you were told to pay for an additional month of service before you can purchase a new device. You also had to purchase the device online, but it was sent to the incorrect address. You expressed frustration with customer care being unable to change it, and the customer service you received in general. You requested a refund.

At the time you purchased the device on April 12, 2024, our policy stated devices would be sent to the address used to create the account and cannot be changed by customer care. Additionally, customer care cannot cancel or modify orders; this must be done through UPS.

Our records show the device was returned and a refund of $42.69 issued on September 27, 2024.

I attempted to assist you and remained courteous and respectful throughout the call, a gesture you did not return. We regret that the customer service did not meet your standards.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:09/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost Mobile did not give me the option to make a past due payment and the total of $533 so I made a payment of $384 twice. My current bill is 384. It is not due until October 4 and they are refusing to give me my refund of $236.
Business Response
Date: 10/11/2024
October
2, 2024

Mr.
Aaron King
274
Starr Ave.
Pontiac,
MI 48341

Re:          BBB
Complaint #22347963
121617281391 - 2024-09-21540

Dear
Mr. King:

On
September 27, 2024, we received your complaint, dated September 27, 2024, filed
with the Better Business Bureau.

You
said that Boost Mobile did not give you the option to make a payment of $533.00,
so you made two payments of $384.00. You requested to be refunded $236.00
because the remaining balance is not due until October 4, 2024.

Boost
Mobile will allow you to adjust the amount of money you want to submit when
making a payment; however, once a payment is applied to an account, it is
nonrefundable, transferrable or exchangeable. Your request for a refund cannot
be accommodated as a result.

If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7754.

Sincerely,

Scott
Diaz
Corporate
Case Manager
Executive
Escalation Team
Boost
Mobile, L.L.C.

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

                David Laslo
Initial Complaint
Date:09/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a phone from boost mobile and it has not worked since day 1 (Sept 6) I went to the store in ******* and they said that it was broke (yes I know that) I tried to exchange the phone as their ad stated that I could on the receipt with in 30 days and that there were no contracts involved. I could have a refund or exchange with in 30 days The manager said I could not do that no refunds no exchanges. That not what the receipt says. I called boost and was on the phone for two hours No lie. They said they would send me another Simm's. I waited a week and finally got one. It did not work. They sent another one and it does not work 3 weeks later I get another chip doesn't work. I tried to cancel the service the girl said I have to wait a year paying for service every month even though I have no service. I want a refund
Business Response
Date: 10/23/2024
October 22, 2024

Mr. ***** M. ******
PO Box 433
**********, ** 15921

Re:          BBB Complaint #********
                ************** -2024-09-21738

Dear Mr. ***************** September 30, 2024, we received your complaint, dated September 27, 2024, filed with the Better Business Bureau.

You said you purchased a device from ********************, but it did not work. You attempted to exchange/return your device, but you were denied a refund. You also stated the hold times were excessive and when you attempted to cancel your service, you were informed you had to keep it active for 12 months. You requested a refund.

Our retail escalations team informed me that a refund for the device was offered and declined. Additionally, because you did not port your phone number in from another provider, you do not qualify for a refund for the service.

Please be advised that, occasionally, increased call volume will result in longer-than-normal hold times. We regret any inconvenience this may have caused.

When we spoke, you requested for your service to be canceled and that you were not interested in porting your phone number to a new provider.Your service was canceled as requested. The unlock policy (which is also available online on our website) states that your device must be active with Boost Mobile for 12 consecutive months before we can unlock it.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:09/27/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the victim of identity theft and fraud. I have been trying to cancel a phone number/account with ******************** for several weeks. Boost allowed a third party to purchase goods and services on my account without my consent (I.e. cellphones). Boost has refused cooperate with me to cancel the number/account because their policy states that if the account is paid it will remain open.
Business Response
Date: 10/17/2024
October 11, 2024

Ms. Susan Marx
NY 12209

Re:          BBB Complaint #22347656
                2024-09-21545

Dear Ms. Marx:

On September 27, 2024, we received your complaint,
dated September 27, 2024, filed with the Better Business Bureau.

You
said that you are a victim of fraud and identity theft because Boost Mobile allowed
someone to purchase phones and services on your account without your consent.
You demand the account be closed.

I
was able to locate an account with the contact number you provided, and it is
no longer active. In addition, there are no purchases or device agreements
associated with this account.

Boost
Mobile allows changes, modifications and disclosure of account information only
to individuals who can verify the account with specific information, such as
the security PIN.

If
you would like to file an ID Theft Affidavit, please use this link: www.dish.com/fraud.

If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7747.

Sincerely,

Chris Gallegos
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           Denver
/ Boulder Better Business Bureau
                3801
E. Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani

Customer Answer
Date: 10/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22347656, and find that this resolution is satisfactory to me.

Sincerely,

Susan Marx
Initial Complaint
Date:09/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/24/2024 I ported my number out from Boost mobile. It was transferred successfully and I received a "sorry to see you go" email from Boost. This was the only line I had on the account. ********************** has repeatedly tried to bill me for services (it is prepaid service so nothing was owed).I have tried contacting via chat to have this cancelled and I have tried phoning only to be on hold for hours.I am unable to access my online account because the line was cancelled when it was ported. All I want is for Boost to ensure this account is fully cancelled and to stop trying to charge me for services.
Business Response
Date: 10/17/2024
October 8, 2024

Ms. Kristina LaCroix
2420 Oak St. SE, Apt. 6
Albany, OR 97322

Re:          BBB Complaint #22344929
                508160850075 - 2024-09-21526

Dear Ms. LaCroix:

On September 27, 2024, we received your complaint,
dated September 26, 2024, filed with the Better Business Bureau.

You
said that after porting out to another carrier, you were assured you would not
be billed for another payment; however, you were charged and then told by
multiple representatives that you would receive a refund. You want assurance you
will not be charged in the future.

After a review of your account records, I deactivated
the autopay feature and submitted a request for a refund for $26.84 to be
issued.

We apologize for any inconvenience this has caused.

If there are further questions or concerns about this
issue, please feel free to contact me at (720) 514-7747.

Sincerely,

Chris Gallegos
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           Denver
/ Boulder Better Business Bureau
                3801
E. Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani

Customer Answer
Date: 10/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22344929, and find that this resolution is satisfactory to me.

Sincerely,

Kristina Lacroix
Initial Complaint
Date:09/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/26/2024 I was trying to become a member at boost mobile. Was trying to transfer my line over to boost mobile. I was told it was canceled because my last provider couldnt get in contact with me so they canceled the request and mark it as not authorized. Ok cool o said I will get in contact with them to see what happened in the meantime can you give me a new number? Was told no that I had to start a new plan and they can transfer the number, at the end of all that to tell me I had to pay another 25 dollars to activate this phone. Of I disagreed and asked can I get a refund they said yes as long as I got automatic bill payment, which I didnt and they tried to set it up which they couldnt, so I asked what now they said they just keep the funds or call my bank! I told them I didnt pay with a credit card I purchased a reboost card. Then I was told to go to the store I purchase it from and ask for a refund, I told them I did that and the store tried but the funds was not the boost card so they cant refund since I had already added the funds to boost I had to reach out to boost and boost tell me that they just keep the funds I just want my money back a check a gift card or a new service something thats all!
Business Response
Date: 10/04/2024
September 27, 2024

Mr. **** *******
***************
****************************

Re:          BBB Complaint #********
                ************** -2024-09-21464

Dear Mr. ****************** September 26, 2024, we received your complaint, dated September 26, 2024, filed with the Better Business Bureau.

You stated that you attempted to port in your phone number; however, due to an issue with your previous provider, the port could not be completed. You mentioned you wanted to try the port again,but you were unable to unless you created a new service line and paid another $25.00. You said you disagreed with this and requested a refund, but customer care was unable to provide one.

Customers who cancel within 30 days of account creation will have the service fees refunded; activation fees, if applicable, and phone payments will not be refunded. Please note that a port-in and AutoPay are both required. For more information, please visit ******************************************************************.

On September 26, 2024, a refund check was approved to be sent to the address on file.

We regret any inconvenience you may have experienced.

Sincerely,

******** ********
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Boost Mobile

Boost Mobile

Boost Mobile

Team Mobile - Green Springs

Boost Mobile

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Boost Mobile is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Boost Mobile is NOT a BBB Accredited Business.