Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,971 total complaints in the last 3 years.
1,524 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost Mobile is overcharging me for taxes they're not allowed to charge for. They are my cell phone company they're charging me $8 a month from April the 4th until now October the 1st I only just noticed it,, they're calling the taxes utility users taxes. They are not a utility they are cell phone company
Business Response
Date: 10/17/2024
October 8, 2024

Ms. ****** ******
*******************
*******************

Re:          BBB Complaint #********
                ************ -2024-10-21826

Dear Ms. ***************** October 1, 2024, we received your complaint, dated September 30, 2024, filed with the Better Business Bureau.

You expressed concern with the taxes that are charged by Boost Mobile. You mentioned that you are being charged utility users taxes; however, we are not a utility company. You are requesting a refund.

Sales and use tax are taxes assessed by state, county or city governments on telephone services that are imposed on the consumer. Boost Mobile is required to collect and remit these taxes to the applicable government authority.

For more information on taxes, please visit: *************************************************************;

If you have any questions about the taxes or fees you are charged, please email us at **********************************.

We decline your request for a refund.

Sincerely,

******** ********
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:09/30/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On september 15th i was eligible for an upgrade to new iphone and paid for the upgrade. I signed a contract and was patiently waiting for my new phone like the confirmation email told me to do.Weeks had gone by no tracking number no phone but they took my money for sure Today i finally call and they cancelled my order without ever notifying me
Business Response
Date: 10/17/2024
October 8, 2024

Mr. ***** *********
************************************************
*******************

Re:          BBB Complaint #********
                ************ -2024-10-21778

Dear Mr. ******************** September 30, 2024, we received your complaint, dated September 30, 2024, filed with the Better Business Bureau.

You stated that on September 15, 2024, you became eligible for a phone upgrade. You mentioned that you paid for the upgrade; however, it never shipped and you were not informed as to why the order was cancelled. You are requesting that the iPhone 16 be sent out.

Your account reflects that the order was cancelled on September 30, 2024. For further information as to why, please contact our Consumer Protection Team at **************. Please note that your funds will be released within 72 hours.

We regret any inconvenience you may have experienced.

Sincerely,

******** ********
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Got service on Sept 17th. Discovered phone was locked so it couldn't be used. Had another phone to use. Was told to wait on a physical Sim card never got it. Been calling bout problem they are saying my boost account is locked. Can't transfer or do anything and never used the service. They refuse to give refund or find a way to resolve the issue. Just keep saying I will have to start new service and pay for service again.
Business Response
Date: 10/17/2024
October 4, 2024

Ms. Ashyia Bamba
416 Henry St.
Rocky Mount, NC 27803

Re:          BBB Complaint #22359700
                21791727249366 - 2024-10-21779

Dear Ms. Bamba:

On September 30, 2024, we received your complaint,
dated September 30, 2024, filed with the Better Business Bureau.

You stated that you started services on September 17,
2024; however, you had to get a different device, as the one you wanted to use
was locked to another provider. You indicated that you were sent a SIM card,
but when you call into customer care you are told the account is locked. You also
mentioned that you were informed you would have to create a new account and pay
again. You requested assistance with your account.

We are committed to protecting the privacy of our customers.
In accordance with that commitment, we take measures to verify that callers are
authorized to discuss and/or make changes to an account. Specifically, we
require that each account has a Personal Identification Number (PIN) verified
by the account holder, or an individual authorized to have access to the
account, before we can discuss sensitive account information or make any
changes to the account. If the PIN cannot be provided, other specific
identifiers may be required to discuss account information and/or to implement
the changes being requested.

Our records indicate that when you called into customer
care, you were not able to pass security verification; therefore, no change
could be made on your account. On October 4, 2024, I sent you an email needed
to gain access to the account. I also issued a credit to cover a month of
service due to the situation.

We regret any inconvenience you may have experienced.

Sincerely,

Brittany Severson
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           Denver
/ Boulder Better Business Bureau
                3801
E. Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Customer Answer
Date: 10/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22359700, and find that this resolution is satisfactory to me.

Sincerely,

Ashyia Bamba
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been with Boost for almost 8 years now. All in all, I have had good service. In January of 2024 I started to experience service issues on and off for months. I called and was transferred around to several people who told me they could "help". I also wanted a credit/refund for at least one month of bad service. I went through troubleshooting the issue because that was part of the process. I was told I could be credited after we did the troubleshooting, which took well over an hour. When everything was done, I was told that I would not be credited and I asked to speak to someone about that. I was told there was nobody to speak to. I asked again then I was transferred to another department. I was on hold for a long time and asked for a manager. I was told there wasn't one and I would not be credited. By then I was already upset and exhausted from talking to almost 6 people. I decided to let it go and give Boost another try in good faith. In September of 2024, I started experiencing the issue again. This time I thought a credit was the least that could be done. I explained the entire situation again, after being transferred several times. One rep said I would be credited, then another said I would not. A manager also told me I would not be. They say they are "sorry" but do not compensate for bad service. Not even a month. I was told that previous representatives did not note that I wanted a credit so they could not do it. I gave Boost another chance because I wanted to stay as my experience has been positive until this year. After today I am convinced that they do not care about keeping customers or making sure they are happy. I am disappointed that they showed so little regard for the money I spent even with poor service. Unless the company compensates me for the poor service, I will be shopping around. Who can I turn to for compensation when nobody in their multiple customer service departments won't? Poor customer service reflects badly on the company.
Business Response
Date: 10/11/2024
October 2, 2024

Ms. ***** ****
*********************
*******, ** 62521

Re:          BBB Complaint #********
562219155278 -2024-09-21777

Dear Ms. *************** September 30, 2024, we received your complaint, dated September 30, 2024, filed with the Better Business Bureau.

You expressed concern with technical issues you experienced with the service. You said that you contacted customer service to troubleshoot these issues on two occasions; each time, you were denied credits. You requested that we compensate you for these service issues.

As stated in the Boost Mobile Terms and Conditions (which can be viewed on our website, ******************************), coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures, such as buildings, basements, walls, and various other ************* a result, customers may experience difficulty making or receiving calls while indoors. In addition, data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections,slower service speeds, etc.) may impact the quality of service. Please note that the nature of wireless signal precludes any carrier from providing seamless coverage, and Boost Mobile offers no warranty or guarantee of such. In the interest of customer service, I applied a $20.00 credit to your account nevertheless.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ******************************;
                ******, CO 80210

                ***** *****

Customer Answer
Date: 10/12/2024

Complaint: 22358449

I am rejecting this response because there is still an issue with my service. I never had problems prior to January of 2024. I am not satisfied with how customer service has treated this issue. While I appreciate some effort to credit me, I feel $20 is not enough at this point to make things right. Why couldn't this have been taken care of by customer service? I have paid on time each month for as long as I've had this service, even when it was poor. To be fair, I truly believe that at least ONE FULL MONTH should be credited to my account. And that doesn't even come close to the money I have spent while service was bad. I cannot keep calling in every month about this. After my last interaction with customer service I am not convinced this issue will improve. Like I said before, I had no issues until the beginning of this year. I'm currently shopping around for other carriers as I'm not fully convinced that the issue will be resolved or that this company cares enough to keep a long-time customer. I do not know how much longer I will remain with Boost. Which is a shame because service was great for quite a long time.

Sincerely,

***** ****
Business Response
Date: 10/30/2024
October 29, 2024

Ms.***** ****
*********************
*******,IL 62521

Re:          BBB Complaint #********
562219155278 - *************

Dear Ms. *************** October 24, 2024, we received your rebuttal, dated October 24, 2024, filed with the Better Business Bureau.

You indicated that you are still having issues with your service and you should receive at least a months worth of credit as compensation.

I contacted you by phone today and left a voice message offering my assistance.

Our records reflect that the service is in use. We do have the ability to switch your network in an attempt to resolve your service issues. Please contact me directly if you would like to try this option. However, no further credit is due at this time.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:          ****** / ******* Better Business Bureau
                ***************************************************;
                ******, CO 80210

                ***** *****
Initial Complaint
Date:09/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on September 19th my card was debited for $120 the order was cancelled on September 20th by Boost. I was told that I would receive a refund after 3 business days here it is the 30th and I am being told that I have to wait until they submit a ticket before I can get my refund. We just went through a hurricane here in ** and its detrimental that I receive my money.
Business Response
Date: 10/17/2024
October 5, 2024

Ms. Sherriva *****
*****************
*****, FL 34480

Re:          BBB Complaint #********
                ************** -2024-09-21716

Dear Ms. **************** September 30, 2024, we received your complaint, dated September 30, 2024, filed with the Better Business Bureau.

You said that you placed an order for Boost Mobile service and you were charged $120.00; however, the order was cancelled. You are requesting a refund.

Please be advised that no monies were taken because the order was cancelled. Therefore, no refund is due.

We apologize for the inconvenience.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:09/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost Mobile has a clearly published 30 day return policy published online. I purchased a phone from them, which shipped on 20 Sept 2024. The device meets all requirements for a return but they refuse to accept a return and provide a full refund in line with their policy.
Business Response
Date: 10/17/2024
October 8, 2024

Mr. ****** *******
**************************
******, CO 80210

Re:          BBB Complaint #********
                ************** -2024-09-21717

Dear Mr. ****************** September 30, 2024, we received your complaint, dated September 29, 2024, filed with the Better Business Bureau.

You stated that you are trying to return a recently purchased device, but we refuse to accept it or provide a refund.

Boost Mobile devices purchased through ********************************* may be returned within thirty days of purchase, subject to the policies, terms and procedures listed in our return policy. Approved returns will receive a refund of the purchase price (excluding charges incurred for wireless service). Terms of our return policy are subject to change and apply only to Boost Mobile wireless products purchased from *********************************.

Our records reflect that on October ******, you were sent an email providing you with the return authorization number and instructions on how to return the device. For more information, please visit **********************************************************.

Please note that a refund will be provided in accordance with our return policy once the device is returned and checked in.

We regret any inconvenience you may have experienced.

Sincerely,

******** ********
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:09/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an iPhone from Boost Infinite, through ******. The deal was that you get the phone for $.01 if you agree to the service agreement. After a week of using the phone I called Boost Infinite to complain about the service and they provided me a new number. I got the new number and the service was still bad. I then asked if a number from my area code would help. The service remained poor and I requested to cancel my service and return the phone. I was still within my first billing cycle, so they agreed. I returned the device to ****** and they received the device at their return center. I have all of the return information and tracking. ****** received the phone on July 4, 2024. On July 12, 2024, I was charged the full price of the phone, $806.93. I have communicated this to Amazon and Boost Infinite, with no success in getting refunded. Boost charged my ****** Pay account, without my consent. Their reasoning for not granting me the refund is that it was outside of the 30 days from purchase. Is it legal for them to charge me for a device that I do not have, and that they agreed to me returning? The calls were said to be on a recorded line, so it should be easy to prove that they verbally agreed to the return request. They even told me that I had until a certain date, if I decided I wanted to keep the phone. Im not sure how it is legal to charge someone for a product they do not have. I essentially gave them $806.93 for nothing, a donation to them. I have contacted the corporate office and not gotten a return call.
Business Response
Date: 10/11/2024
October 2, 2024

Mr. Andrew Moritzkat
104 Steinecke St.
Olyphant, PA 18447

Re:          BBB Complaint #22356283
                282415536493 - 2024-09-21713

Dear Mr. Moritzkat:

On September 30, 2024, we received your complaint,
dated September 29, 2024, filed with the Better Business Bureau.

You stated that you purchased a phone from us through
Amazon, but realized after a week you were unhappy with the service. You
returned the device, which Amazon received on July 4, 2024; however, on July
12, 2024, you were charged the full price for it of $806.93. You said you have
contacted both us and Amazon, but you were unsuccessful obtaining a refund.

Our records indicate that as we were not notified of
the device return and the account was canceled on July 12, 2024, you were charged
the remaining loan balance for it. As you have provided confirmation from
Amazon that the device was returned to them, a refund of $806.93 was issued to
your Amazon Pay account.

We regret any inconvenience you may have experienced.

Sincerely,

Brittany Severson
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           Denver
/ Boulder Better Business Bureau
                3801
E. Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Initial Complaint
Date:09/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a boost mobile phone and plan may 29th. I was told by the store representative I could not transfer for at 3 *********** forward to my first bill, I was not warned, or advised that I could not extend my bill and that if I isnt pay it would just be off.Ok, so I was going to change my plan but then I choose to try and stay. The next month my phone got turned off, I had forgot theres no help or extensions to get your phone back on, so I wanted to change carriers because this type of company is NOT for me.Well thats when I found out it wasnt 3 months it was 12. Because I called and asked about switching and what I would have to do. Fast forward to today 9/29 My phone is off again, I asked about transferring again. Begging since may. The lady basically said she was able to help to only just send a transfer pin. Which I thought would be enough. Now calling spectrum to switch to only find out my phone is still locked and they only released my number.Misleading AGAIN.I just want out of boost mobile with my number I brought to them and the PHONE I ALREADY BOUGHT from them.The number is mine. The phone is mine. Boost is a disgrace and Im being taken advantage of. They see all of the issues, notes and will not do anything except for hold me accountable for something I didnt know and or was mislead about.And business wise, thats not right! There business ethics are not practical.
Business Response
Date: 10/17/2024
October 9, 2024

Thaijhonna ******
******************************************
********************

Re:          BBB Complaint #********
                ************ - *************

Dear Thaijhonna ******:

On September 30, 2024, we received your complaint, dated September 29, 2024, filed with the Better Business Bureau.

You stated that you started service on May 29, 2024, and you were informed after three months you would be able to transfer to a different provider. You also were not warned a payment extension would not be available if you could not pay your bill. In addition, we will not release your number or unlock your device. You requested assistance with your account.

******************** is a prepaid service; therefore, the entire account balance is required to be paid in advance of the new billing cycle start date. Text message alerts are sent to customers devices prior to the payment due date; however, we do not contact our customers by phone if a payment is missed.

Please note that the ********************************* (FCC)regulates phone number portability and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer,they must provide pertinent billing information regarding the account where the number is being ported from. This information may include, but is not limited to account number, account holder's name, phone number, five-digit ZIP code,passcode or the PIN that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with *** guidelines.

Our records reflect that your phone number was ported out on October 1, 2024, and your account subsequently disconnected.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

Your unlock request has been granted; please allow 72 hours for this to process, and ensure your phone is powered on and the Boost Mobile *** card inserted.

*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

We regret any inconvenience you may have experienced.

Sincerely,

******** ********
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           *********************************
                **************
********************

****** ********
Initial Complaint
Date:09/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 18, 2024 I ordered an iPhone 16 Pro, 256 GB, desert titanium, with the Free Year of Service promotion. Boost charged my credit card $1,203.22. This was a charge, not a pre-authorization. At the time of pre-order, the estimated ship date was October 4, 2024. On September 27, 2024 boost sent an email moving the expected ship date to October 18, 2024, stating stock shortages. Boost is actively selling the exact phone, with two-day shipping on ******, under contract. Boost has not refunded the money they charged me for the phone they now expect to take a month to ship. I no longer have confidence that they will ship it when they say they will. I believe it is a bait and switch promotion, as they are continuing to sell the phone, without pre-order, under contract, on ******. I would like my phone shipped to me immediately. I placed the order in good faith. I was charged the full cost of the phone. I want my order fulfilled immediately please.
Business Response
Date: 10/21/2024
October 8, 2024

Mr. ****** *****
PO Box 2254
******************

Re:          BBB Complaint #********
                ************** - *************

Dear Mr. **************** September 30, 2024, we received your complaint,dated September 28, 2024, filed with the Better Business Bureau.

You stated that on September 18, 2024, you ordered the iPhone 16 with a year free of service. At the time you placed the order you were advised it would ship on October 4, 2024; however, you are now being informed it will not ship until October 18, 2024, due to stocking issues. You requested your order be shipped to you immediately.

Our records indicate that your order is expected to be shipped out on October 28, 2024. If you want to cancel this order and obtain a refund, please contact customer care. Please note that your free year of service does not start until the service is activated.

We regret any inconvenience you may have experienced.

Sincerely,

******** ********
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:09/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
tried to change cell carriers it has been two days and hours dealin with customer service but they cant seem to activate my phone which i use for business
Business Response
Date: 10/11/2024
October 2, 2024

Mr. George Ramsey
275 Forest Hills Blvd.
Naples, FL 34113

Re:          BBB
Complaint #22352602
23489448642105 -
2024-09-21710

Dear Mr. Ramsey:

On September 30, 2024, we received your complaint, dated September
28, 2024, filed with the Better Business Bureau.

You expressed concern that your device is not activated after
trying for two days.

A review of your account reveals that it was activated September
27, 2024, and has been in use ever since.

We regret any inconvenience you may have experienced.

If there are further questions or concerns about this issue,
please feel free to contact me at (720) 514-7754.

Sincerely,

Scott Diaz
Corporate Case Manager
Executive Escalation Team
Boost
Mobile, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver, CO
80210

                David Laslo

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Boost Mobile

Boost Mobile

Team Mobile - Green Springs

Boost Mobile

Boost Mobile

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Boost Mobile is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Boost Mobile is NOT a BBB Accredited Business.