Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,967 total complaints in the last 3 years.
1,509 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a iPhone access boost plan on 10/10/2024 and paid the $82.50 required for phone taxes when you purchase a new phone and now that been one full billing cycle since that phone was added I get the info for my new bill and they have charged me a second time $82.50 for the phone charges listing under other charges even though it shows I paid $82.50 so because you charging me twice I will contact my credit card company explain I was charged and have them take care of for me on my behalf I will also be contacting the *** as well as the *** for false advertising as all the information and fine print I read only state that you pay the phone taxes once. This happens to me with the first iPhone I purchased with boost and I had to fight tooth and nail to get resolution despite being lied to on multiple recorded phone calls to customer service where they assured me it would be removed. Once again I will give boost a chance to fix this issue swiftly or I will continue to file complaints will all the proper authority and regulating bodies.
Business Response
Date: 12/11/2024
November 20, 2024

Mr. ******** Pirelli
**************
*******, ** 79423

Re:          BBB Complaint #********
                ************ -2024-11-25689

Dear Mr. ****************** November 19, 2024, we received your complaint, dated November 5, 2024, filed with the Better Business Bureau.

You stated that you paid taxes for a phone you purchased, but you were billed a second time. You requested that this be fixed.

Enclosed is a copy of your November ******, billing statement. It reflects all activity that happened between October 3, 2024 and November 3, 2024. It shows you were charged and you paid the taxes associated with the iPhone 16 under the Previous activity section. However,the prior billing statement of $61.14 went unpaid. You needed to pay $143.64 ($82.50 for phone taxes and $61.14 for the prior statement). You paid $21.36 and $61.14,for a total of $82.50.

Under Recurring activity, you will see two charges: The first charge is for service for the phone number ending in 8152,totaling $132.28. The second charge of $61.10 is for service for the phone number ending in 9045 for one month. The former is higher due to that phone line being added in the middle of a prior billing cycle. Per our terms and conditions, service will not be prorated if changes occur in the middle of a billing cycle; therefore, the prior month was charged in full. You may find our terms listed here: ***************************************************************************ur6z6l*_gcl_au*MjAzOTIyNDI4My4xNzMyMTM0Mzgz*_ga*MTEwMDg1MDc5LjE3MzIxMzQzODM.*_ga_66EYXV6ZWW*MTczMjEzNDM4Mi4xLjAuMTczMjEzNDM4OC41NC4wLjA.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *********
Team Lead
Executive Escalation Team
Boost Mobile, L.L.C.

Enclosure

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210
Initial Complaint
Date:11/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Boost Mobile in order to have a phone unlocked. I was held on the phone for more than thirty minutes twice. So, I waited until later that day to do the same thing. This third time. I was told that I would have to answer correctly four questions. I recognized the questions, answered them to the best of my ability. I did this twice. The first set of questions was not exactly the same as the second set. However, I was told that I failed this test. Why? I am 74 years old, they used my brother's name in one of the questions. Yet, there was no percentage of correct or credit for getting 50-75% This is cruelty and partiality from this company. The phone has pictures on it that I want. I do not intend to use this company for anything else. So, I bought the phone, it is mine. I need the phone unlocked. I provided the company with the **** number and the phone number. Who knows another person's IMEI number anywhere in the world? This is cruelty and prejudice against seniors. I still want the phone unlocked.
Business Response
Date: 12/02/2024
November 15, 2024

Ms. ********* ********
************************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear Ms. ******************* November 7, 2024, we received your complaint, dated November 5, 2024, filed with the Better Business Bureau.

You requested your device be unlocked.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

Your unlock request has been granted; please allow 72 hours for this to process, and ensure your phone is powered on and the Boost Mobile SIM card inserted. If your phone requires a Master Subsidy Lock (MSL) PIN, please use **************** when your device instructs you to do so.

MSL refers to providing a specific code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking a device will not necessarily make a device interoperable with another carriers ********** other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally,unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

****** ********
Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
****************
Customer Answer
Date: 12/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ********
Initial Complaint
Date:11/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** to have phone service through boost mobile and after about 2 weeks my phone stopped working and received a message stating "no sim card". The local boost people have been calling everyday for almost 3 weeks and can not get my phone to work. It is stuck in "maintenance" and can't get it out . Everyday they say 12, 24, 48, 72 more hours with no other options. I can't even quit my phone service and transfer to another carrier, because of the maintenance issue. If I get a new phone number from a different provider then not only will I have to contact everyone I can think of and update them, I also will now have 2 phone bills
Business Response
Date: 11/26/2024
November 7, 2024

Mr. ****** ****
**************************;

Re:          BBB Complaint #********
164475593613 -2024-11-24617

Dear ****** ****:

On November 5, 2024, we received your complaint, dated November ******, filed with the Better Business Bureau.

You said that you have not had phone service for two weeks. You called our customer service and went to a local retailer in an attempt to resolve this issue. You would like to close your account, receive a refund and port your phone number to a new provider.

A review of your account reveals that it was disconnected when your ported your phone numbers to another provider on September 4, 2024.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ******************************************;
                ******, CO 80210

                ***** *****
Initial Complaint
Date:11/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been with Boost Mobile for about a year. Ive always been on auto pay. Or so I thought. Yet every. single. month. I get a message that my service has been discontinued and I have to pay again! Huh? Why? I depend on this phone for my work! Then I have to give out my credit card # over the phone and HOPE that the guy with the foreign accent is trustworthy. D-: I could have tried paying with the robot over the phone but Im well aware that that doesnt work, another waste of time. So Im forced yet again to give out my CC #. Plus Im charged $4 for the call as if its my fault. I do not have hours a day every month to argue with your support people and be bounced around like a volleyball. Today I was also made to answer a bunch of personal information that Ive never told anyone to confirm its me, like (just one example) where did I once work decades ago (you knew it!). How did ** get that private info?? Do you also know my blood type? Whats wrong with you people? Please make the auto pay stick this time. I pay for the service. Im trustworthy. All I ask is for the professionalism to go both ******* sorry I sound cranky. I dont want to give the wrong impression. At least boost is better than the last foreign pos company I used which which charged me MORE than boost does with 30gb for only 1gb of service a month! then refused to port my phone number that Id used for decades when I got fed up with it so that I was forced to get another! All l want is phone service. Im not joining the army! Why is it sooo difficult?
Business Response
Date: 11/25/2024
November 16, 2024

Mr. *** *.
CA 93420

Re:          BBB Complaint #********
                ************ -2024-11-24619

Dear Mr. ************* November 5, 2024, we received your complaint, dated November 4, 2024, filed with the Better Business Bureau.

You said your service is suspended each monthdespite being on autopayand you are told to make another payment. You also expressed concern with providing phone agents your credit card information, the verification questions they ask and the $4.00 convenience fee. You requested autopay remain active on your account.

Our records show payment with the card ending in 8581 failed, which is why your service was suspended. You have since updated the card to one ending in 9598.

We are committed to protecting the privacy of our ************ accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a Personal Identification Number (PIN) verified by the account holder, or an individual authorized to have access to the account, before we can discuss sensitive account information or make any changes to the account. If the PIN cannot be provided, other specific identifiers may be required to discuss account information and/or to implement the changes being requested. Please note: this has no effect on your service.Because you were unable to receive a text message to verify your account and did not have a security code set up at the time, you were required to verify the account by answering questions pulled from the credit bureaus using your Social Security Number that you provided to the agent.

As stated in Boost Mobile's Terms and Conditions,"We may charge activation, prepayment, reactivation, program, or other fees to establish, change, or maintain service. Certain transactions may also be subject to a charge (for example, convenience payment, changing phone numbers,handset upgrades, etc.)". You can make a payment online if you do not wish to make a payment over the phone and pay the $4.00 fee.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********

Customer Answer
Date: 11/25/2024

Complaint: *****************************************************************************************************************************************************

I am rejecting this response because: I understand that I got a different credit card recently. Thats my fault, I forgot that. But like I said, this has happened I think every month since I began service. I should not be required to pay by calling you every single month. Check your records. See how many times I have requested auto pay.

About the private information you dug up. I dont know why you couldnt send me a text? Huh? You certainly know my number. I get plenty of other texts every day. Why couldnt you? That was a violation. And my credit card number I didnt feel right giving to the representative. He was rude.
About the $4.00. Its minimal, but if I have to keep calling your company every month thats $48 dollars a year. I dont think I should have to pay that.
Anyway, as i said I do appreciate your service. But it should be better.

Sincerely,

*** R
Business Response
Date: 12/09/2024
December 6, 2024

Mr. *** *.
CA 93420

Re:          BBB Complaint #********
                ************ -2024-12-26857

Dear Mr. ************* December 6, 2024, we received your rebuttal, dated December 6, 2024, filed with the Better Business Bureau.

You rejected our response, as you stated that autopay is disabled every month and you should not have to call in to make a payment. You also continue to dispute the $4.00 convenience fee. In addition,you expressed frustration with the verification process, as you should have been sent a text.

Our records show autopay is still enabled and a successful payment was taken on December 4, 2024. Please note, it is the customers responsibility to ensure a valid card is on file and to have the available funds to prevent autopay from being disabled.

As stated in the Boost Mobile's Terms and Conditions,"We may charge activation, prepayment, reactivation, program, or other fees to establish, change, or maintain service. Certain transactions may also be subject to a charge (for example, convenience payment, changing phone numbers, handset upgrades, etc.)." You agree to these terms and conditions when you establish service. If you do not wish to make a payment with customer care, there are other payment methods available, such as online or through the app.

We are committed to protecting the privacy of our ************ accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a Personal Identification Number (PIN) verified by the account holder, or an individual authorized to have access to the account, before we can discuss sensitive account information or make any changes to the account. If the PIN cannot be provided, other specific identifiers may be required to discuss account information and/or to implement the changes being requested. Please note: this has no effect on your service.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

****** ********

Customer Answer
Date: 12/11/2024

Complaint: *****************************************************************************************************************************************************

I dont want to be a complainsky. Ill assume there was some mixup. Its fixedI hope. But one thing that does bother me is the information you dug up on me based in my social security number. I dont remember giving it to you since Im usually protective of it but I guess I must have. However one of the verification questions in addition to private info dug up on me was asking me to verify where my daughter lives. How does my SS number relate to that? How did you know it? This is a practice that should be discontinued. Theres ok and there NOT ok.

Sincerely,

*** R
Initial Complaint
Date:11/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Name is **************** . My number was ************ my phone was stolen , my apple account had been locked preventing me from having any contacts. its forced me to get a new phone and number. in such a small window of time I could not get into my account to cancel Auto Pay . I called your customer service to get a refund because I no longer have the phone or service they charged me ***** on Nov. 1 at 12am . I called customer service at 8am when they opened to get a refund .I was on the phone for 53 mins after being transferred 4 times just for them to tell me I cant get a refund because one of your agents put it as suspended when I specifically told them I wanted a refund and I no longer wanted the line because of that reason . I think its ridiculous that you can charge me then say I cant receive a refund . I know $50 isnt much to you but it is to me . Please advise
Business Response
Date: 11/25/2024
November 5, 2024

Ms. ************
******************************************************************************;

Re:          BBB Complaint #********
341889916712 -2024-11-24529

Dear Ms. *************** November 4, 2024, we received your complaint, dated November ******, filed with the Better Business Bureau.

You said that your phone was stolen and you were unable to access your account in order to stop automatic payments. You were charged for a month of service as a result. When you requested a refund, you were denied. You would like your request honored.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable. I requested a $50.00 refund be provided as an exception, nonetheless; please allow seven to ten business days for processing.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ******************************************;
                ******, CO 80210

                ***** *****

Customer Answer
Date: 11/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Jhanera Hall
Initial Complaint
Date:11/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been with Boost Mobile for a little over six months, for six months I have been contacting technical support on a weekly basis. My calls drop, I have to call a number multiple times before the call actually goes through. If someone calls me they have to call 5,6,7,8 times before my phone actually rings. My Internet drop on a regular basis. I have to restart my phone just to get my text messages to work. Everytime I call they put in a ticket to escalate my problem and nothing changes and no one ever gets back to me. I requested a new sim card and long behold, I'm still having the same problems. I pay $50 a month and I have not once been able to use my service at it's full capacity.
Business Response
Date: 11/25/2024
November 5, 2024

Ms. ***** **********
***************************************>****************

Re:          BBB Complaint #********
703076204975 -2024-11-24524

Dear Ms. ********************* November 4, 2024, we received your complaint, dated November ******, filed with the Better Business Bureau.

You said that you have not had full service since you activated six months ago. You called in and tickets were submitted, but you received no contact and the issue remains. You indicated that you do not want a settlement,as you plan on switching providers at the end of your billing cycle.

A review of your account reveals that you reported these issues and an investigation was conducted each time, but we found no issues with your network. Therefore, we recommend that you contact the manufacturer of your device for additional technical support.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************************;
                ******, CO 80210

                ***** *****
Initial Complaint
Date:11/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a **** card from **************************, because I was trying to save money before my next phone bill. The promotion was to bring your own phone (byop). I also wanted to keep my number. The **** card arrived I'm all exited because who doesn't want to save $25 dollars on a phone bill? I received a black one and I inserted it in my phone and downloaded the app to activate this phone. I contacted support to make sure I do it right. Everything was going smoothly up until the support agent tells me the **** card I received is not compatible with my device. They told me to visit a store to get another one. The next day I went and the store associate tells me I have to pay $10 bucks. The **** card I received was free, and I paid for the service with was $12 plus tax. It came out to be $14 bucks and some change. I then contacted support again and told them what happened. Then support tells me my device nor **** card is compatible. So at this point I wanted a refund because I couldn't use the service. I'm not paying for something I can't use. Then I was transferred to another agent that worked in the billing department I believe. They telling me to go here and there, but I just wanted a refund. Plus I would they told me I had to create a whole account again. I wasn't doing that. I told them I wanted a refund or I'll dispute the charge with the bank I use. They tells me that would be the best thing to do and hangs up on me. This is totally unacceptable. I didn't even use the service at all. It could all been so simple to put the charges back on my card. No one I mean nobody wouldn't pay for something they can't use. Every ***** counts especially these days. I don't think I would ever be a customer to this service ever.
Business Response
Date: 11/25/2024
November 12, 2024

****** ******
*******************************
**************************

Re:          BBB Complaint #********
                ************** - *************

Dear ****** ******:

On November 4, 2024, we received your complaint, dated November 2, 2024, filed with the Better Business Bureau.

You stated that you ordered a SIM card, but you found out it was not compatible with your device. You went to a retail store and you were told there would be a $10.00 fee for a new SIM card. You requested a refund.

A refund was issued as an exception; please allow up to five business days for processing.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ***** *****
Customer Answer
Date: 11/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:11/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So boost Is trying to charge me 50% tax on total price and say it's government
Business Response
Date: 11/25/2024
November 19, 2024

L. Revan
**********************************************************************;

Re:          BBB Complaint #********
                ************ -2024-11-24527

Dear L. Revan:

On November 4, 2024, we received your complaint, dated November 1, 2024, filed with the Better Business Bureau.

You said Boost Mobile is charging you 50%tax.

Taxes are assessed by state, county or city governments on wireless telephone services which are imposed on the consumer. Boost Mobile is required to collect and remit these taxes to the applicable government authority.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:11/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I began service with this company and from day 1 there was problems with calls, texts, and especially data usage. Calls drop, texts don't get delivered or received randomly, and the data was almost non existent. I would call them almost every single day complaining of the issue, sometimes it would get better but most of the time service would not work and I would not always have time to call them about it. Their customer service practice is to bounce you around from department to department, each time they do this they send a code thru text, but after doing this 3 times or more they get locked out for a number of hours and can't do anything, so by time you reach the department to help you they are locked out of the account, they then transfer you to a verification ***** which take more than an hour every time to unlock the account and proceed. I requested refunds or account credits, which they would claim they would apply but never would, so for 10 months I paid for service at full price but they did not provide me what they advertised. It got to the point that my phone was unusable, and depending on who you talk to, some would say there is no network issue, others would say they've been working on towers in my area for months, but my problems happened everywhere I went. I finally had enough and I purchased my phone at full price in cash when I started service, so I decided to switch to *******, only to find out AFTER they ported my number that boost has my phone locked to their network, even though I own it. They claimed there was no way around this until after ********************************************************************************************* my previous bill, plus reconnect fee, and the service flat did not work, to the extent I had to purchase a prepaid ******* phone and hotspot it to make the boost service work. I had to resort to reddit, and got **** ****** contact info at dish network, who within 5 mins unlocked my phone so I could be on my way.
Business Response
Date: 11/25/2024
November 13, 2024

Mr. **** *******
*******************************
**************************

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. ****************** November 1, 2024, we received your complaint, dated November 1, 2024, filed with the Better Business Bureau.

You stated that you have been experiencing ongoing issues with your Boost Mobile service, without any resolution from customer support.Due to the issues, you requested that your device be unlocked. However,customer support denied your request, as the device had not been active on the associated account for at least 12 months. You indicated that since you purchased the device in full, an exception should be made.

On October 15, 2024, I spoke with you via an unrelated complaint and advised you that I would unlock the device as an exception. You have since disconnected your Boost Mobile account and ported your phone number to a new carrier.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

**** ******
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
****************

***** Laslo
Initial Complaint
Date:10/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Being lock out of my account and they not knowing why
Business Response
Date: 11/25/2024
November 21, 2024

Mr. ******* ********
******************************************** 3A
********, ** 10031

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. ******************* November 1, 2024, we received your complaint, dated October 31, 2024, filed with the Better Business Bureau.

You said that you were locked out of your account when using the app and you requested an explanation why.

I attempted to contact you on November 20 and 21, 2024, but I did not receive a response to either message I left.

Our records show that a member of our tech support team attempted to reach you on November 6 and 11, 2024, regarding this issue, but did not receive a *********** addition, our records indicate that on November 11, 2024, the app would be unlocked. If this issue has not been resolved, please contact me at ************** or customer service at ****************.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********

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