Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Mobile Phone Service.
Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,967 total complaints in the last 3 years.
- 1,509 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/08/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter phone has been broke for the past 2 months. I received an e-mail from boost stating I had a past due balance of $51.55. I tried to go online to see why there is a balance when boost is prepaid. I tried to get online and it's sending a code to the phone. We don't have the phone so how would we receive the code. Then I called and spoke to 3 different representatives and answered a whole bunch of questions still wasn't able to get online. Then I called back today the representative told me I won't be able to get online until I get the phone. How is this possible? There should be another option to get online into your account. You dont always have to speak to a representative. This is very unprofessional on Boost for having a system set up like this.Business Response
Date: 12/04/2024
November 12, 2024
Ms. ******* *******
*******************
***********************;
Re: BBB Complaint #********
*************
Dear Ms. ****************** November 8, 2024, we received your complaint, dated November ******, filed with the Better Business Bureau.
You said that you received a message that your account is past due, but the service has not been used for months because your device is broken.
I attempted to call you on November 9, 12, 2024, but I was unsuccessful in reaching you. I was able to leave a voice message.
I was unable to locate an account with the information you provided; therefore, I am unable to verify the details provided.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
******************************************;
******, CO 80210
***** *****Customer Answer
Date: 12/04/2024
Complaint: 22530476
I am rejecting this response because: I checked my phone call log and I have missed calls on both dates from a ************. There is no message left on either day. So, where did you leave a message? How did I know it was you calling? How can you not find an account when it's under my name and the phone # ************. It wasn't also addressed that the phone is prepaid. That I shouldn't have a balance.
Sincerely,
******* *******Customer Answer
Date: 12/13/2024
I have included all information so please stop it! The account is in my name the phone number is ************. I can't even get into the account. If there is an account number I don't know it. What more information do ya'll need? I have proof I been paying the $25 every month.Business Response
Date: 01/15/2025
January 9, 2025
Ms. ******* *******
*******************
******************
Re: BBB Complaint #********
289668418131 -2024-12-27848
Dear Ms. ****************** December 20, 2024, we received your rebuttal, dated December 19, 2024, filed with the Better Business Bureau.
You expressed further concern regarding your account carrying a balance when it is a prepaid service. You also stated that your device has been broken for a couple months.
A review of your account reveals that you are not on a prepaid account, but a postpaid one. Our records do not reflect that you contacted us to stop the service; I waived the remaining balance of $25.78 as an exception,nonetheless.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
******************************************;
******, CO 80210
****** ********Customer Answer
Date: 01/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If I was on post paid account someone put me on it. I'm happy this is over. I got the e-mail that I no longer have service with Boost. Also, I never said I called to stop service. I said I called and said the phone was broke. ??
Sincerely,
******* *******Initial Complaint
Date:11/07/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone fraudulently opened multiple accounts with ********************** infinite/mobile using my information and its fraud!!! Ive never had boost mobile or boost infinite ever!!! Ive been with *****Business Response
Date: 12/04/2024
December 2, 2024
Mr. ***** *******
************************
********************;
Re: BBB Complaint #********
************ -2024-11-24917
Dear Mr. ****************** November 8, 2024, we received your complaint, dated November 7, 2024, filed with the Better Business Bureau.
You said someone fraudulently opened multiple accounts with ******************** using your information. You have never had a Boost Mobile or Boost Infinite account, and you want these accounts closed and removed from your credit report.
If you did not set up or authorize these accounts, you will need to file an individual identity theft claim for each one.
To file a claim, you will need to provide the following documentation:
Identity Theft Affidavit:
Please send a fully completed identity theft affidavit, including your full Social Security Number. The affidavit must be signed and dated.
Photocopy of Valid State or US-Issued ID:
Please provide a legible photocopy of a valid US government-issued identification card (e.g., drivers license, ID card, passport or military ID card).
Proof of Physical Residency:
Please provide a utility bill (phone, electric, water, etc.) showing the physical address of residence for the month of June 2024.
Please upload the documents to our identity theft team at ****************************** or mail them to DISH Network Credit Team, ******************************************* (Please be aware, DISH Network is the parent company for Boost Mobile).
We regret any inconvenience you may have experienced.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:11/07/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was on a plan that was 90 dollars for 3 months which I chose on 8/04/24 they disconnected my phone on 9/05 so they charged me ***** cents an then turned around an charge me again on 10/05 ***** cents when I was never supposed to pay that an again my phone is disconnected again an then I saying that they are not turning my phone on because I am not on no 90 dollar plan they want 61 dollars again my phone plan is 90 dollars every 3 months u can see where it is the plan I spoke to a supervisor whos name is ****** an his is was i95 he was very rude an told me if I dont pay 61 dollars my phone is going stay offCustomer Answer
Date: 11/08/2024
I have filed a complaint against a phone company but they had the wrong company the company was not metro it was boost mobileBusiness Response
Date: 12/04/2024
November 13, 2024
Ms. ******* *******
******************************************************************************
Re: BBB Complaint #********
644927560215 - *************
Dear Ms. ****************** November 12, 2024, we received your complaint, dated November 7, 2024, filed with the Better Business Bureau.
You said that your plan was changed by us and you have been unable to restore it to what you had previously.
A review of your account reveals that your plan was changed on May 31, 2024. I reviewed the call recording and confirmed that you requested this change to our $60.00 plan. Your old plan was grandfathered and when you changed your plan,you lost the option to return to it. We regret any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ******/******* Better Business Bureau
**********************************************
******, CO 80210
***** *****Initial Complaint
Date:11/07/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My first order i paid ****** My second order they told me to make to recieve my phone i said around 87$ I am getting very frustrated. I have looked on reddit and other sites and alot of people have this complaint. Many have had to reorder and have gotten their phones. My line Active phone number: ************ is ACTIVEnd I would like my phone overnighted to me. waited now two weeks. I ordered 10/25/24. I got my tracking on 10/31/24. It is now 11/7/24. My money and my legally owned phone not here! I have a signed contract & approval. I have screenshots of all conversations and proof.I sold my prior phone and am using a temporary. When I first called integrity team they said my order is not cancelled. When I called again they told me to make another order. So I did. They cancelled it due to me having my first account. I was instructed to do this. I am approved! ***** now. I was approved twice! I am very frustrated. I have asked if I can get it back to me overnighted. I need it no later than 11/14/24. I was told to make another account to get the phone several times.The first order and phone was on its way to me. It was an hour away from me and it was called to come back to boost. I called integrity immediately. They told me that it shouldn't have been returned to Boost to call the next day if there was an issue. There was it indeed was on its way back.3people told me theres no way they could stop it and don't have the power to call **** I have had no explanation as to why one person told me it may be canceled but "couldnt tell why". never got a cancel email. I get emails daily that im activated and to upgrade my account. My line is activated. I have a legally binding agreement that it signed on my app. I have paid 3% of my phone. It is legally mine and signed for. It is an approved agreement. My IMEI iattached to my account. I cant talk to anyone now 2 factor going to my active boost # of ******* sends a text to my boost phone number. I cant get into my app/#Business Response
Date: 12/04/2024
November 13, 2024
Mr. ******* ****
*****************
********, AZ 86329
Re: BBB Complaint #********
************** - *************
Dear Mr. *************** November 8, 2024, we received your complaint, dated November 7, 2024, filed with the Better Business Bureau.
You expressed frustration with an order that you placed on October 25, 2024, for a device. You stated that while the order was processed and your funds were deducted, it was canceled mid-shipment and the device was returned to Boost Mobile. You indicated that you attempted to place another order,but it was declined. You requested that the device be shipped to you since we already collected the payment.
Our records show that although the order was initially shipped, after additional review, it was recalled because all the requirements were not met. At this time, you are not eligible to finance any device with ********************, and all payments have been reversed. You can expect your funds back within seven to ten business days.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
**** ******
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ******/******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:11/07/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a phone through there website and paid tqxes and fees of $85. The phone is scheduled to be delivered, but unlike EVERY OTHER company, they do NOT allow the device to be held at *** or sent to an access point. You have to be home during a week day during business hours. I WORK like normal people do and will never be home. I want my phone and i want it sent to a *** for pickupBusiness Response
Date: 12/03/2024
November 15, 2024
Mr. ****** *******
*******************************************
Re: BBB Complaint #********
************** -2024-11-24797
Dear Mr. ****************** November 7, 2024, we received your complaint, dated November 7, 2024, filed with the Better Business Bureau.
You stated that you ordered an iPhone 16;however, Boost Mobile does not allow the shipping address to be changed to a *** access point or held by ***. You requested assistance in ensuring your phone is delivered to you.
On October 20, 2024, you placed an order for new services with an iPhone 16. Please note that Boost Mobile does allow devices to be shipped to specific addresses; however, once the order is placed,the address cannot be changed. Our records show that *** delivered the phone to you on November 8, 2024, and it is now active.
We certainly understand that this shipping method may not have been ideal for you. In the interest of customer service, I added a one-time $50.00 credit to your account. We strive to provide excellent customer service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
******* *****
GM - Retention Operations
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210Initial Complaint
Date:11/07/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email thanking me for the purchase of $63. I never signed up for any of their services. Clearly, my email and name was stolen and some used my info to create an account and male a purchase. (Not with my card).The point I want to share is with all that is happening in regards identity theft, and with the goal of fraud protection which they claim they do, how is it possible that upon someone opening an account, they don't have a basic first step of verifying the email account, before proceeding with the account activation?The answer is probably obvious. They dont want to loose sales over fraud protection.Keep this in mind when choosing this company.Business Response
Date: 12/03/2024
December 3, 2024
Mr. ******** ********
MD 20906
Re: BBB Complaint #********
*************
Dear Mr. ******************* November 7, 2024, we received your complaint, dated November 7, 2024, filed with the Better Business Bureau.
You received an email from us thanking you for a $63.00 purchase, but you do not have our service. You expressed concern that your name and email address was stolen and used to open an account.
******************** offers both prepaid and postpaid accounts; only postpaid accounts require a credit check. A review of the account linked to your email address revealed that it is a prepaid account not requiring a credit check.
I removed your email address from the account in question. This should prevent you from receiving future emails.
We regret any inconvenience.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 12/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
Date:11/06/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/5/2024 I called Boost Infinite to upgrade my device from the iPhone 15 Pro Max to the IPhone 16 Pro Max per the contract I signed a year ago. I had to wait a month to upgrade to a new device per the agent when I called in September. Then when I callBoost is having an error message when the consumers calls to do the upgrade. I was calling all day to no avail. I called again on 11/6/2024 and same problem. I believe this is a delay tactic on their part. I have filed a report with the *** and The State of ***********************************. I just want my upgrade. That is what is in the contract. This is false advertisement to get new consumers to sign up with Boost but then Boost falling back on their promise to upgrade to a new device.Business Response
Date: 11/25/2024
November 15, 2024
Ms. ******* *****
*******************
***********************
Re: BBB Complaint #********
************ - *************
Dear Ms. **************** November 7, 2024, we received your complaint, dated November 6, 2024, filed with the Better Business Bureau.
You stated that your efforts to upgrade the iPhone 16 upgrade were unsuccessful due to a system issue. You requested that we fulfill your upgrade request.
Your account is on the Infinite Access plan that allows iPhone upgrades on a yearly basis (assuming Apple releases a new model).When you attempted to upgrade your phone, there was a system issue preventing the order; however, on November 8, 2024, it went through and the phone was shipped to you, received on November 13, 2024, and is now active on your account.
In the interest of customer service, I applied a one-time credit of $50.00 to your account for the inconvenience.
We regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
******* *****
GM - Retention Operations
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210Initial Complaint
Date:11/05/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a ******* Galaxy S 24 ultra 9 business days ago. I paid the first month service, first payment for the phone itself and the insurance totaling $97 and change. I received one email thanking me for my purchase and advising me I'd get a tracking number within ***** hours. I never did. Every time I've called for answers I'm told the same bologna that they can't give me a time frame or reason as to why I still haven't received my phone. At this point by the time I can file a ticket (whatever that is), a new month will be charged while I still never got my phone, nor used any service as clearly, I have no phone. I'm not being offered a pro rate, a date when I can expect my phone, or any option outside cancelling my order and having to wait an ADDITIONAL ***** business days. This is not how you run a business. Your company is guilty of false advertising followed by gaslighting. I want a date as to when I will receive my very expensive phone. I want my service prorated for every single day (weekends included) that I have not received. Otherwise that is extortion! I've never been so angry and bewildered from a business in 25 years! I want a resolution to my problem ASAPBusiness Response
Date: 11/25/2024
November 15, 2024
Ms. ****** *****
*******************
**********************;
Re: BBB Complaint #********
************** -2024-11-24712
Dear Ms. **************** November 6, 2024, we received your complaint, dated November 5, 2024, filed with the Better Business Bureau.
You stated that you purchased a new ******* S24 phone in October 2024; however, you have yet to receive it. When you contacted customer service, they did not give you an estimated time of arrival. You expressed concern that your account would start being billed before you receive the phone. You requested the phone be shipped to you.
Our records show that on October 24, 2024,you placed an order for a Galaxy S24. Due to backorders, the phone did not ship until November 11, 2024. *** delivered the phone on November 13, 2024, and it is now active on your account.
Please note that Boost Mobile does not start charging for service until the device is activated on the account. In the interest of customer service, I applied a one-time $50.00 credit to your account.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
******* *****
GM - Retention Operations
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210Customer Answer
Date: 11/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:11/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 2 phone on boost mobile for 14 years, been a loyal cus*omer, i *urn around and go* a *hird phone a *hird line, all separa*e accoun* under my name. boost mobile made a mis*ake and add my 2 las* phone line as a family plan. I reach ou* *o resolu*ion depar*men* las* Monday. *hey *old me *o 3 differen* manager. Because i m loyal cus*omer, paid one line bill cancel *he phone and *he will pu* i* on a second line differen* accoun*. I should no* have no *rouble i* been documen*ed, now my phone was cancel, i pay for a new line. My phone s*ill off *hey s*a*ed *hey can no* change and add a new line and adjus* my accoun*, where *hey pu* *he money on *he wrong accoun*. I *hink *his is poor unprofessional cus*omer service. Tha* my personal phone, i can no* call my friend and doc*or on my business phone, unless i hi* s*ar 67. and like me mos* people does no* answer. This is on email no*ed and on recording, i feel *hey need *o hold up *o *here agreemen* and pu* my phone on wi*h a differen* number and line. i feel boost corpora*e office need *o reach ou* and make *hem do some*hing. Tha* credi* on *he o*her line is no* help, i don * have *he money *o open a new line, *hey should pay for i*,Business Response
Date: 12/02/2024
November 26, 2024
Ms. ***** ****
****************
************************
Re: BBB Complaint #********
*************
Dear Ms. *************** November 6, 2024, we received your complaint, dated November 5, 2024, filed with the Better Business Bureau.
You said your personal line was disconnected and we will not restore it. You would like Boost Mobile to activate a new line for your personal phone.
A review of your account, under phone number **************,indicates that it was in violation of our terms and conditions, and the line has been permanently suspended and will not be reactivated. To review our Acceptable Use Policy, please visit *************************************************************************************************.
For any additional concerns regarding this issue, please email **************************.
We regret any inconvenience you may have experienced.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
****** ********Initial Complaint
Date:11/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost offered me a system update on my phone i went in a boost store to have it done upon doing so my phone got simlocked to sprint who was their partner at the time that i brought my phone they are no longer partners and its been over a month with no answers or resolution or offers to upgrade my phone give me a loaner or restore my service all i keep hearing is that its being worked on and stone walled with no contacts of higher *** no one can help me or solve the problem my phone number is ************Business Response
Date: 12/02/2024
November 26, 2024
Mr. ***** *****
*****************
*********, GA 30253
Re: BBB Complaint #********
*************
Dear Mr. **************** November 6, 2024, we received your complaint, dated November 5, 2024, filed with the Better Business Bureau.
You stated that you were offered a system update. After it was completed, your device was SIM-locked to Sprint. You requested that the device be replaced, repaired or exchanged.
Our records indicate that you visited a Boost Mobile retail store to transfer your service to another network. When this change was made,the device reverted to its original factory setting locking it to ******. A ticket was opened for this issue on October 14, 2024. As ****** is no longer in business, our back office team had to contact ***** (the manufacturer of the device) to remove the Sprint lock. We received notification on November *******, that ***** had successfully removed the lock, and I confirmed that the device with IMEI *************** is unlocked in our system. A review of the account shows that credits totaling $60.00 were applied as compensation for this issue.
We apologize for any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****
Boost Mobile is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.