Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,962 total complaints in the last 3 years.
1,504 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost sold me a brand new iPhone 13 that needs an upgraded SIM card.The reason I need an upgraded SIM card is because iPhone 13 phones dont work on their new network,it only works on their old network which is inferior. Currently pay for the new ********** Boost is falsely advertising these phones without telling customers that they will be on the old network and also not giving the correct SIM card . I have to wait for a new SIM card to be sent to me. I tried to find a resolution with their customer service however I was told I am stuck with the phone and there is no other way to file a complaint. I would like some form of resolution with Boost concerning my iPhone 13 and the false advertising. Thank you.
Business Response
Date: 12/23/2024
December 16, 2024

Mr. ****** ******
*****************************
*****************************;

Re:          BBB Complaint #********
                ************ -2024-12-26409

Dear Mr. ***************** December 2, 2024, we received your complaint, dated November 27, 2024, filed with the Better Business Bureau.

You said you were sold a brand new iPhone 13 that needed a SIM upgrade because it was incompatible with the DISH Wireless network. ************* told you to wait for a new SIM kit to be sent to ******* indicated that Boost Mobile is falsely advertising their devices and not properly informing customers about what network they will be a part of when signing up. You requested a billing adjustment.

A review of your account shows that on November 22, 2024, your device was delivered and activated. On November *******, troubleshooting was performed with our technical support team for network issues. On December 12, 2024, a network switch was performed from the DISH Wireless network to the T-Mobile network. There has been no contact since.

When we spoke by phone today, you informed me that the whole process was not clearly explained to you when signing up. You said that while the customer service was satisfactory, the process itself was awful. I apologized for your experience and let you know that a $25.00 credit was applied to your account for the time you were without service (15 days).You accepted this resolution and thanked me.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **********************************************
                ******,CO 80210

              ***** *****
Initial Complaint
Date:11/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have boost as my cell provider. Im in a contract with them for my phone but the service they provide me doesnt work. They have exhausted every option to fix my service issues and left me with no options other than to keep paying and getting no service or pay for the phone outright so I can leave boost. I dont have to money to buy the phone outright, as it was supposed to be paid monthly with my service that they provide. They told me I could cancel my service but I would lose my number. Im not losing my number that *** had for 19 years because boost cant provide the service they said they would, when I signed the contract for the phone. I will gladly return the phone so I can port my number out to another provider but I refuse to stay and pay for a service that cant be provided because I signed a contract that was contingent on the service they provide working. I refuse to lose my number because boost cant provide the service I was promised. I will return the phone. This is absurd.
Business Response
Date: 12/18/2024
December 12, 2024

Mr. ******* *****
***************************************************************;

Re:          BBB Complaint #********
144418972282 -2024-12-26408

Dear Mr. **************** December 2, 2024, we received your complaint, dated November *******, filed with the Better Business Bureau.

You said your service is not working. You indicated that you would be willing to return the device and port your phone number to another provider.

My attempts to reach you by phone on December 11 and 12, 2024,were unsuccessful; however, I was able to leave a voicemail on each attempt.

A review of your account reveals that your device is active and in use. If you are still experiencing issues, please contact me directly at *************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ******************************************;
                ******, CO 80210

                ***** *****
Initial Complaint
Date:11/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I financed a iPhone 16 pro thou boost mobile and they added a 2nd line to my account with out me asking for it when I tried to activate my iPhone 16 they told me I would not be charged for the line they added without my knowledgement and with the iPhone 16 finance it is ***** a month for 36 months and my monthly plan of 55 dollars. Only a month that doesnt even equal 100 dollars a month. And I get a bill in Oct for ***** that they r saying that its a credit when I have not received any credit for that amount at all. My bill is at ************************************* change any thing on my account and Im about to get a lawyer involved because they r charging me way more then what I agreed with and was told I would be charged. I just want my account to be only for the 55 dollar plane and the ***** a month payment for my phone for 36 months. I cant afford no more than that amount and I was very cautious and careful when I financed my new phone just to make sure I wasnt going over 100 a month with my payments so I could afford to pay off the phone. But if yall cant get yall accounts right or get yall people to fix thing that either the System changes or the people change on there own to learn how to fix things they yall can start losing customers
Business Response
Date: 12/23/2024
December 17, 2024

Ms. **** ******
**************************
*********, ** 28133

Re:          BBB Complaint #********
                ************ -2024-12-26414

Dear Ms. ***************** December 2, 2024, we received your complaint, dated November 27, 2024, filed with the Better Business Bureau.

You said you financed an iPhone 16, but an additional line was added to your account you did not request. You were informed you would not be charged for the second line, but you then received a bill of $228.00. You said you agreed to pay $55.00 for the plan and $27.78 for the device, and requested to be charged only this moving forward.

Our records show the second line was added when you attempted to upgrade one of your lines. It has since been removed.

You will be charged around $82.78 moving forward ($55.00 plan charge and $27.78 device financing charge plus tax).

We apologize for any inconvenience.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:11/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/28/24, I entered the Boost Mobile store at 1953 ********************** and asked the Boost Mobile sales representative Sujakshan for the low cost phone with the lowest cost plan. I already have a ******* phone that was malfunctioning at the time. I made it clear to Sujakshan that I was only making the purchase for a GPS to help me navigate back to ********** PA for a time sensitive business meeting. Sujakshan proceeded to sell me a phone with one of the highest cost plans 60/mo. My entire purchase amounted to $119.81. It was not until I returned home and saw that Boost Mobile offered a 25/mo plan. To avoid hassle, I decided I would keep the line as a secondary phone and just switch to the 25/mo plan before the next billing cycle. On 11/25/24, I attempted to switch plans online I wasn't given the 25/mo option. I called Boost Mobile customer service and **************** Representative ****** told I should go into the store to close my previous account and open a new account. I clearly asked the customer service representative if there were any penalties, costs or fees I would be required to pay for opening a new account. I was told no. I proceeded to the Boost Mobile store at *************************************************************** where the I spoke to sales representative ******** R asking her to assist me in closing my previous account and opening a new account. I was charged $72.75 which was contrary to what the customer service representative had told me earlier that day. On 11/27/24, I received an email prompting me to pay my previous account that was supposed to be closed. I was required to spend another hour on the phone with Boost Mobile customer service to close an account that was supposed to already be terminated to avoid continuing being billed. At the very least, Boost Mobile should refund me the new account opening charge of $72.75 for the misleading, uninformed or deceptive business practices employed by their Sales Representative Sujakshan and **************** ******.
Business Response
Date: 12/18/2024
December 7, 2024

Mr.***** ***
******************************************************

Re:          BBB Complaint #********
61189605345023 - *************

Dear Mr. ************** December 2, 2024, we received your complaint, dated November 27, 2024, filed with the Better Business Bureau.

You said that you went to a Boost Mobile dealer to purchase the cheapest phone and plan we offer. You agreed to buy a device with a $60.00 plan. You later found that we offer a $25.00 plan, so you contacted customer care to make the change. You were told that it is not available on your account, but you could close your current account and open a new one in order to receive the $25.00 plan at no cost. However, when you went to a local retailer to do so, you were charged $72.75. You requested compensation for being misinformed.

I reviewed your November 25, 2024, call. You asked our agent if there would be any penalties or charges for making the plan change. You were advised that as the service is prepaid, you would have to pay for it upfront. As we did not find that you were misinformed, no compensation is warranted.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:          ****** / ******* Better Business Bureau
                *******************************;
                ******, CO 80210

                ***** *****

Customer Answer
Date: 12/18/2024

Complaint: 22612858

I am rejecting this response because: Your response is unacceptable. And your game with semantics is quite insulting. The plain fact of the matter is asked if there were any ***costs in proceeding with the route suggested by your customer service representative, whom I spoke with on the phone, to change my plan from $60 to $25. He said "NO". The call should be recorded so you could refer to the call for further clarity. If your customer service representative said "NO" then why was I charged $72.75? Moreover, if there was a $25 plan and I asked for the cheapest plan why was I sold the $60 plan? Your response only further perpetuates the fact that there are deceptive practices occurring.

Sincerely,

***** ***
Initial Complaint
Date:11/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost mobiles website says $0/month for a new device if you sign up for there infinite iPhone plan for $65. I received my first bill and there is a $25 charge for the device.
Business Response
Date: 12/23/2024
December 19, 2024

Mr. **** *******
*********************
**********************;

Re:          BBB Complaint #********
                ************** - *************

Dear Mr. ****************** December 2, 2024, we received your complaint, dated November 19, 2024, filed with the Better Business Bureau.

You said the Boost Mobiles website says $0.00 a month for a new device if you sign up for the iPhone plan for $65.00 a month. However,your first bill had a $25.00 charge for the device.

A review of your account confirms you are on our Infinite Access promotional plan for iPhone where each month a $25.83 finance charge will apply and then be offset by a credit. Your first bill was missing the credit, but a $25.63 credit was applied to your account on December ******. Your next bill generated with the $25.63 charge and a $25.63 offsetting credit.

Everything looks correct on your account. Please contact me at ************** or *********************** if you have any further concerns or questions about this issue.

We regret any inconvenience you may have experienced and thank you for your business.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ********* *****

****** ********
Initial Complaint
Date:11/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had an old boost account and was unable to login. Utilized a different email address to sign up for plan.Signed up for Boost at the end of Sept 2024 with the iphone plan. I asked for a line and a new number(previous boost account used by current phone number). After a few days I was unhappy with the service and the phone and decided to return. Was able to return the phone. I tried to get onto my account to see how to cancel the service and was unable to login as I couldn't provide 2FA code since the phone had been sent back (esim so did not take any sim out or away).Called **************** on 11/2 since I was charged on 10/23 despite returning phone and having no way to access. My mistake for not following through. Number was forgotten as well since I did not use it long - I only know it ended in ******* was abysmal - I spoke to a representative who didn't seem to understand I wanted to cancel the line, but no longer had access to the number/line nor could I remember the phone number. Finally understood and transferred me to someone who could confirm my identity - very kind and easy to understand. Was told I'd be transferred back to customer service who could help finish cancelling my line. Spoke with a different CS agent, very difficult to understand, who couldn't find my account....Found this very odd since I went through the process of confirming my identity.CS agent finally found my account, but said I needed to confirm my identity. When I told the agent I just was transferred from them I was told it doesn't show confirmed and she cannot get into my account.Felt very uncomfortable and frustrated. Was not keen on going through the process again as I know boost experienced a data leak and was not willing to provide info again to then get transferred to someone else. I want this account cancelled and the charges for the current month dropped as I have not utilized the service at all since returning my phone back in the beginning of October.
Business Response
Date: 12/23/2024
December 23, 2024

Mr. **** *******
*******************
**********, ** 27571

Re:          BBB Complaint #********
                ************ -2024-12-26411

Dear Mr. ****************** December 2, 2024, we received your complaint, dated November 27, 2024, filed with the Better Business Bureau.

You said that you created a new account and signed up for the Apple iPhone promotion. After not being pleased with the service, you requested to return your device and cancel service. You returned the device, but you were still charged for service. As this was a new number,you were unable to recall the telephone number associated with the return in order to disconnect your account. You requested that your account be cancelled and any charges reversed.

My attempts to reach you were unsuccessful,but I sent emails to you requesting that you call me.

As requested, your account was disconnected. A refund of $92.55 was submitted as an exception on December *******. Today we received a credit card dispute of $66.06 for the payment you made on November 28, 2024.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ***** *****
Initial Complaint
Date:11/27/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company locked me out of my account for late payment. I promptly paid the bill and they continued to deny me access to my phone or my account telling me that I failed to verify the account. But they shut my phone off and the only way to verify my account is to rec a text from the unavailable phone that they shut off. The will not even allow me to gain access to my account to discontinue service or stop paying. So i am paying this company 27 dollars per month for nothing. i have no phone service and no ability to cancel. I am going to contact an attorney if I have to but this is crazy.
Business Response
Date: 12/23/2024
December 18, 2024

Ms. **** *********
***********************************
***********, ** 19026

Re:          BBB Complaint #********
                ************ - *************

Dear Ms. ******************** December 2, 2024, we received your complaint, dated November 27, 2024, filed with the Better Business Bureau.

You said Boost Mobile locked you out of your account due to missing a payment. You paid the bill and we continue to deny you access to your account, as you fail to verify your account.

My attempts to contact you at ************** and ************** on December 17 and 18, 2024, were unsuccessful, but I was able to leave a voice message with my contact information. I also sent an email to *********************** with a request to contact me.

We are committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a Personal Identification Number (PIN) verified by the account holder, or an individual authorized to have access to the account, before we can discuss sensitive account information or make any changes to the account.If the PIN cannot be provided, other specific identifiers may be required to discuss account information and/or to implement the changes being requested. We regret that you do not agree.

A review of your account indicates that on December 6, 2024, you called in and explained that access to your account was restored and you were looking for some sort of credit. A one-month service credit was issued.

We regret any inconvenience you may have experienced and thank you for your business.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:11/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year, I purchased boost mobile unlitmited plan and assigned me a number ************, but I never receive the sim card and I requested refund, customer service agent refund $60 to my ****************** account balance. It always showing that I have $60 account balance when I log in. This week, when I log in my account it ask me update my credit card information and I found that $60 account balance was disappeared. Now I dont have any active line with boost mobile, I called custermer service, they told me that they can not verify my identity but ask my SSN and pull up my credit information answering indentity question. I did not give them my SSN I don't wanna get a hard inquiry on my credit report and hurting my credit score. Now I really need people look into this and I need refund to a check or my credit card, I really don't wanna use boost mobile again. my account number is ************, email associated with boost mobile is *******************
Business Response
Date: 12/18/2024
December 3, 2024

Mr. ******** ****
***************************
********, ** 24540

Re:          BBB Complaint #********
                ************ -2024-12-26407

Dear Mr. *************** December 2, 2024, we received your complaint, dated November 27, 2024, filed with the Better Business Bureau.

You requested a refund for the $60.69 credit balance on your account. You also expressed concern that when you called in regarding this matter, an agent asked you for your Social Security Number (SSN).

When we spoke on November 28, 2023, I informed you that the payment making up this credit balance was returned to you in full via ******,and you confirmed that you have these funds.

If you are signing up for the Infinite Access plan, we do perform a soft credit check. This is confirmed on our website at ************************************************************. Some of our customers also use the last four of their SSN as their account security PIN. In addition, if you are unable to verify the PIN you provide to us when your account was set up, agents may make suggestions what the PIN may be to assist you. Please note that verifying an account with the last four of a customers *** will not incur a hard credit check.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** *********
Team Lead
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210
Initial Complaint
Date:11/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed up for service. Didnt work. Cancelled Boost immediately. Have email response. They still charged me from debit. Phone complaint got nowhere. Too many people none knew what to do..Boost agents foreign speaking, hard to understand. No help, charged me again. Have NO CELL PHONE & NO SERVICE. Want a refund and deletion of all my banking info. Boost cell service is scary awful.
Business Response
Date: 12/23/2024
December 16, 2024

Ms. ****** ********
***************
Volo, IL 60073

Re:          BBB Complaint #********
                *************

Dear Ms. ******************* November 27, 2024, we received your complaint, dated November 26, 2024, filed with the Better Business Bureau.

You stated that you signed up for service, but it did not work, so you canceled your account. You were charged again. You mentioned that as you were unable to use the service, you should receive a refund. You also requested that your banking information be deleted.

Our records indicate that your service was activated successfully on October 11, 2024, through ******, under an offer for a $25.00 credit. This credit was applied to the first month of service and your payment card was charged $1.52 on October 12, 2024. The second month of service,totaling $26.71 was charged on November 26, 2024. We have no record of an attempt to close your account in our system.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable;however, I made an exception and authorized a refund of $28.23. Please allow seven to ten business days for processing.

Autopay has been removed and there are no payment cards listed on your account.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                ***** *****
Initial Complaint
Date:11/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October 2024 I went into the boost Mobile store looking to purchase a new cellular phone due to mine breaking. I purchased a phone fine and I'm happy with my purchase however the employee in the store added a protection plan insurance plan for the phone that I did not authorize. There was an upcharge and I found out today about it and was able to have them remove that insurance so that I don't have the increased phone bill from $35 a month to the new $43 a month. I am on a fixed income I budget my money very tightly and that $8 matters! So I went back and looked last month and I was also charged $43 last month when I asked for a $8 credit to my bill for that unauthorized charge that was already paid from last month without my knowledge of it being not the right amount was denied by the company saying they do not offer credits or refunds for services. I did not authorize the phone insurance I don't expect to pay for it it isn't like if ******* send you something you didn't order they keep your money no they refund your money and so should this business. I spoke to the company I also spoke to the employee at the store neither one of them are willing to give me a credit on my account or a refund of any kind
Business Response
Date: 12/27/2024
December 20, 2024

Ms. ***** ********
*****************************
********************

Re:          BBB Complaint #********
                ************ - *************

Dear Ms. ******************* December 4, 2024, we received your complaint, dated November 26, 2024, filed with the Better Business Bureau.

You stated that when you went to a local Boost Mobile retail store to upgrade your phone, Boost Protect was added to your account without your consent. You requested a credit or refund for the unwanted service.

Our records show that on October 18, 2024, we received an order to add Boost Protect on your account. It was removed on October *******, at your request. As services were received and nonrefundable, when you contacted customer service or the store, the fee for this was not returned. I am, however, happy to provide feedback to the store in question. I emailed you a request for the stores details.

In the interest of customer service, a credit of $12.39 was placed on your account for ********************** Protect.

We regret any inconvenience. If there are further questions or concerns about this issue, please feel free to contact me at *************.

Sincerely,

***** *********
Team Lead
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

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Initial Complaint

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