Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,962 total complaints in the last 3 years.
- 1,504 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/30/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company collected my money and ran the charge. This was over the phone. I was switched to another department who told me I was not eligible for their services. And they would refund my money in ******************************************************* promises. They ran my card and charged my account. After making payment this company told me I was not eligible for their services and they would not be refunding my money for 72 hours..Why did they take my money in the first place? And now how do I replace what I needed when they are holding my money!Business Response
Date: 12/27/2024
December 20, 2024
Ms. **** *****
************************* N.
*******************************;
Re: BBB Complaint #********
************** -2024-12-26431
Dear Ms. **************** December 2, 2024, we received your complaint, dated November 30, 2024, filed with the Better Business Bureau.
You said you contacted Boost Mobile to order a phone and service. We collected a fee and then said you were not eligible, and the fee would be refunded, but it could take 72 hours.
A review of your order indicates it was never completed and the payment was voided. Typically, if an order is placed and then canceled for some reason, the funds can take up to 72 hours to be refunded. If you have not received your funds, please contact me at ************* or ************************
We regret any inconvenience you may have experienced.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:11/30/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Customer for ****** with ******************** Payments Made : November 1st 2024 $205.90 New Phone $514.78 New Phone November 27th 2024 $100 payment (On Website)$20 payment (over the phone)November 30th 2024 $80 payment (at store)$26 payment (at store)My 4 lines on the plan has been disconnected from 11/27/24 to current. Money has been taken from my bank accounts to restore service yet Im still unable to use my devices I went to the store on 11/30/24 I have called customer service 11/27/24 at **********/**/24 at *********/27/24 at 6:59 pm 11/27/24 at 8:32pm 11/28/24 at 7:08pm 11/30/24 at 5:39pm All personnel indicating the issue will be resolved with time and no one has been able to help me or provide me with any feasible solution.I also cannot seek services elsewhere as there is a Suspension on my account due to this issue.Business Response
Date: 12/27/2024
December 21, 2024
Ms. ***** ********
**************************************************************************;
Re: BBB Complaint #********
************ - *************
Dear Ms. ******************* December 2, 2024, we received your complaint, dated November 30, 2024, filed with the Better Business Bureau.
You said your service was disconnected due to non-payment,and money was taken from your account to restore it, but your service was not reinstated. You indicated that customer care was unable to resolve this issue. You requested a billing adjustment and your service to be restored, so you can port your number to a new carrier.
My attempts to contact you at ************** on December 20 and 21, 2024, were unsuccessful, but I left a message each time. I also sent an email to ********************** and ****************** with a request to contact me.
Our records show credits were applied to your account on November 30, 2024, and your service is currently active.
If you wish to port your phone number to a new provider, please reach out to customer care at ************** to obtain your port-out information.
We apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:11/30/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost mobile adds on paid "extras" to my account without my knowledge and then doesn't allow me to remove them with out a lenghty phone call or web chat process. HOW IS THIS LEGAL?Business Response
Date: 12/27/2024
December 18, 2024
Mr. ***** ********
*****************
****************************;
Re: BBB Complaint #********
************ - *************
Dear Mr. ******************* December 2, 2024, we received your complaint, dated November 30, 2024, filed with the Better Business Bureau.
You said that Boost Mobile arbitrarily adds paid extras, without your consent, and will not let you cancel them.
You may receive, from time to time, pop-up free trial offers for various products and services. You must accept the offer to initiate the free trial period and,unless you cancel beforehand, it will convert to standard billing. No offers are initiated without your consent.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:11/30/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have a family line of 5 lines with Boost Mobile. Our bill was due on 11/21/2024. I paid the bill from one of the secondary lines on 11/22/2024. Our phones did not automatically turn back on and the system never recognized the payment. I contacted Boost Mobile and they said it could take up to 4 hours for the service to be restored. The phones were out all day. When my husband came home we paid the bill again online through his primary phone line. It took our second payment but still did not automatically restore the service. We spoke to boost mobile again. They could see our payment had been paid. They tried to credit the same amount of our bill to see if that would allow the system to recognize the payment. We were told to give them 24 hours to resolve the issue. They had put different tickets in to try but those got closed. We called again over the weekend they let us know it was being worked on and to give them more time. I have called daily and they still can not resolve the issue. I have asked if we could transfer 4 of the 5 phone numbers to a line that we have with our 6th individual phone line but they said we can not switch the phone numbers from Boost to another Boost line only outside plans. We have asked to unlock our phones so we could go to a different provider but 3 of our 5 phones have been purchased less than a year ago and can not be unlocked. We are at the mercy of Boost trying to resolve a glitch in their system that they can not figure out or provide an amount of time it should take. We have a new ticket from 11/27/2024- *******. They claim they have sent this to the highest level in corporate to get resolved. We have still been calling daily with no resolution. Their system still does not recognize the payments. Our phones still will not call out and we have expressed we use our phones for work. This has caused a major inconvience. We need help getting our phones restored.Business Response
Date: 12/23/2024
December 18, 2024
Ms. ****** *******
****************************************************
*********************************;
Re: BBB Complaint #********
************ - *************
Dear Ms. ****************** December 2, 2024, we received your complaint, dated November 30, 2024, filed with the Better Business Bureau.
You said that you have six lines and when you made a payment on your main account for a secondary line on November 22, 2024, your main account was interrupted and our system did not recognize the payment being made. You spoke to customer care and you were told that it may take up to four hours for your service to be restored. When your service were not restored, you made another payment through your primary phone line, which was accepted, but you still did not have service. Despite several troubleshooting attempts, including credits being applied to the account and attempting to transfer your numbers,nothing worked to have your service restored.
Our records confirm that a ticket was created and our backend advanced technical support team confirmed the problem was fixed on December 12, 2024. A credit of $97.00 was applied on November 23, 2024, and a refund of $97.00 was processed on December 4, 2024. An additional credit of $20.00 was applied on December 5, 2024, for the time you were without service.
When we spoke on the phone today, I informed you that in the interest of customer satisfaction, I would apply an additional one-time courtesy credit of $77.00 to your account to cover the remaining bill for December 2024.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************
******,CO 80210
***** *****Initial Complaint
Date:11/29/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid my phone bill today then I got a black Friday email sale From ******* offering discounted iPhones for Service Ive had bad service with boost so I wanted to switch and take this deal first off when I first signed up with them, I asked the lady in the store if I was able to port over this phone she said yes after a couple months after I signed up with them and everything a month later I wanted to call and make sure that was correct and they said I have to have the phone with boost for a year before I can pour over So I was upset with that, but anyways, Ive stayed with them for several months. I made my payment today for my service for next month but it doesnt start for a few days so I paid it early and they wont refund me the money. They said they dont do Refund I havent even used the month of service she said to use the month of service and then switch over. I said I already switched over ******* Is already starting the process of supporting my number Ive already paid them. This is ridiculous. This is not OK. They are ripping people off. They ripped me off if I wouldve known that I wouldve Never came to this company. They cannot take peoples money from them for not even using Service. If they are doing this to customers, this is a awful business and I will never ever come back to them, and I will give horrible reviews everywhere and to everyone! You can see on the pictures. It was like only an hour of difference from when I paid from when I started service with Xfinity. Also, you can see the other picture. My due date is on December 1.Business Response
Date: 12/23/2024
December 18, 2024
Ms. ****** ********
*********************
*****, UT 84401
Re: BBB Complaint #********
************ -2024-12-26426
Dear Ms. ******************* December 2, 2024, we received your complaint, dated November 29, 2024, filed with the Better Business Bureau.
You said you paid your phone bill early,and you are upset we will not refund the payment for the month you have not used yet, despite you already switching to Xfinity. When you first signed up,you were told you could port your phone number, but later you were told you had to wait a year. Now, after paying for the next months service, you are frustrated that we refuse to refund you for a service you have not even used.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable;any unused funds remaining on an account at the time service is canceled will be forfeited. If services are terminated before the end of your invoicing cycle, we will not prorate charges to the date of termination and you will not receive a credit or refund for any unused service. Please visit ********************************************************************* for further information.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************************
******,CO 80210
***** *****Customer Answer
Date: 12/23/2024
Complaint: 22619664
I am rejecting this response because: this is very unacceptable and bad business I will be leaving this company and telling everyone I know about your company you can not keep peoples money and think thats okay because it in the contract that nobody reads this kinda stuff makes me not agree and sign contracts you guys must be losing out on a lot of money and by doing this stuff now I know why
Sincerely,
****** ********Initial Complaint
Date:11/29/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My service since activating has been terrible. My calls drop, my internet doesnt load. Its ridiculous that I cant do anything. Also I paid my phone in full and its still locked. Its my understanding according to boost it should have been unlocked automatically. Per their unlocking policy If you purchase a Postpaid Device from us and pay for it in full, your phone will be eligible to be unlocked right away. The support **** do not understand their own policies and for the bad service they keep saying an advanced troubleshooting ticket will be opened but my service is still terrible and have been waiting weeks for something to change. I dont even believe they are doing anything.Business Response
Date: 12/23/2024
December 18, 2024
Ms. ****** ***
10154 Asta Trl.
*********************
Re: BBB Complaint #********
************** - *************
Dear Ms. ************** December 2, 2024, we received your complaint, dated November 29, 2024, filed with the Better Business Bureau.
You said that you are experiencing issues with dropped calls and internet connectivity. You paid for your phone in full; therefore, you requested for it to be unlocked or the service issues fixed.
When we spoke today, I informed you that your service must be moved from the DISH Wireless network to the T-Mobile network. To ensure the process completes, your phone must be connected to Wi-Fi for at least 24 hours. You said that you are not in an area to connect to Wi-Fi; however, you would call back when you are ready. I also informed you that since our records show the phone was paid for in full, I will unlock it.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Customer Answer
Date: 04/15/2025
Desired Resolution:Our Experience with Boost Mobile has been less than pleasant. We purchased a Iphone 16 Pro Max, paid in full no financing in November of 2024. The phone is still locked even though its from a boost infinite plan, not a prepaid plan. We tried to install a second esim for travel and it locks the entire iphone making it unusable. The ***** store was unable to fix it. The boost store cannot work with us because we are postpaid customers. We tried calling ********************** support first of course, after being transferred 4 times we failed the verification process. We are unable to receive text messages or phone calls on the phone so we give our information...name social, dob, address, then come the questions from consumerdata/lexusnexus. Which I have very little US data since I am a new resident. I failed and now support will not talk to me. My account number is ************, the only way for this to be fixed is for my phone to have the sim restrictions removed. I paid for my phone in full and now its stuck on Sim not Supported. I am at a loss at what to do, no Boost customer service is able to help me and the Apple store won't either. This is ridiculous that I paid for a $1200 phone in full and can't even use it due to Boost sim restrictions. I was only adding a sim for travel and now my phone is permanently locked! We've spent over 4-5 hours of our time fixing this, between on the phone with Boost and driving to stores for help.Unlock my phone! So that it can get past the sim not supported screenBusiness Response
Date: 05/01/2025
April 30, 2025
Ms. ****** ***
10154 Asta Trl.
**************************;
Re: BBB Complaint #********
************** - ************
Dear ************************ 30, 2025, we received your rebuttal, dated April 30, 2025, filed with the Better Business Bureau.
You rejected our response stating that you tried to add an eSIM for traveling, but it locked your phone up completely. When you called in to report this, you were sent through the verification process, but you have a limited credit file; therefore, you were not able to complete it. You indicated that you paid full price for the phone and you want it unlocked.
When we spoke today, I informed you that I reviewed your account history and verified that you did pay for the phone in full; therefore, I initiated the unlocking process and you confirmed that the Carrier Lock status reads No SIM Restrictions, which confirms it is unlocked.
We apologize for any inconvenience this may have caused.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:11/28/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was approved for 2 phones financed online thru Boost . All I had to pay was the sales tax and the 2 phone plans . They took my money then almost that fast canceled it . I never recieved any phones . They canceled it and said I don't qualify anymore. I finally got them to refund me the money for the service . But these people are telling me I will not recieve the taxes back that the government has it . I asked if I didn't buy anything and don't qualify to be a customer of ********************** then why am I paying taxes on 2 phones I never recieved and boost had canceled . This is robbery plain and simple. I went online and they are doing this same scam over and over again to countless people they are approving them getting their money then canceling it and refunding some money but the taxes on the whole price of the phones it's very smart cause most folks don't have the time to sit on a phone for hours each day over 140 dollars . But I refuse to be ripped off . I think I should file a class action suite against them .Business Response
Date: 12/23/2024
December 14, 2024
Mr. ***** ***
**********************
Mantachie, MS **************************************************************************** BBB Complaint #********
************ -2024-12-26423
Dear Mr. ************** December 2, 2024, we received your complaint, dated November 28, 2024, filed with the Better Business Bureau.
You said you were approved for two devices and paid for the sales tax and phone plan; however, the order was canceled because you did not qualify anymore. You were informed you would not receive a refund of the tax paid. You requested to receive a refund, as the order was canceled.
Our records show the remaining $130.00 of the full $270.00 paid was refunded to the **** card ending in 5634.
We apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 12/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***Initial Complaint
Date:11/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 29th 2024 I went to the store purchased a phone service and activation fee for a total of $196.67. At the store I was lied to and told I had unlimited data when I do not. On November 2nd my phone stopped working so I called customer service. **************** forced me to pay an extra 100. They put 20 on data refunded me 40 and said the other 40 was kept to pay my next months bill. Now it's time for my bill to be paid. But I already paid that. However they are claiming that they can't see my payment from the store. That the 40 I paid was for last months service when it wasn't. My phone was on for nearly a week before that payment was made. Called trying to have it fixed and was told my choices were either pay again or my phone will be disconnected. I'm not paying twice for the bill. The person on the phone said he was transferring me to a supervisor but it was the same exact voice same accent same words same person. Stated the reason they sound exactly the same is because they are both men.Business Response
Date: 12/23/2024
December 12, 2024
Ms.**** *****
*************************************
******,** 44704
Re: BBB Complaint #********
29421394711267 - *************
Dear Ms. **************** December 2, 2024, we received your complaint, dated November 28, 2024, filed with the Better Business Bureau.
You stated that customer care forced you to pay an extra $100.00. They refunded $40.00, put $20.00 towards your data and the other $40.00 towards your next bill. However, when you went to a Boost Mobile retail store to pay the next monthly bill, they did not have that payment in their system. You indicated that you already paid this bill, but we are saying it has not been paid. You also said that you were told you have unlimited data when you do not.
We communicated through email. I requested that you provide proof of the payment,so I can escalate this issue. You agreed to send me this along with any other information regarding the transaction. Once I have this information, we can complete an investigation and provide a response.
A review of your account reveals that you do have an unlimited data plan.However, the speed is throttled once you reach your data limit.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************;
******, CO 80210
***** *****Initial Complaint
Date:11/27/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to ask if I can pay to stop Spam calls cause I work in the health care ********** phone rings unstoppable & all of them is spam calls so I need to get out that plan so I want loss my job. So I tried to switch companies & was told the they have a ********** was never told that cause I paid for the ************ since I got it on January 29 this *********** telling me I have to stay with them until January but I might not have a job to keep paying the bill & lose my phone number that I done had for over 20 years so can youll please HELPBusiness Response
Date: 12/23/2024
December 18, 2024
Ms. LaKisha Nails
*****************
**********************;
Re: BBB Complaint #********
************ - *************
Dear Ms. **************** December 2, 2024, we received your complaint, dated November 28, 2024, filed with the Better Business Bureau.
You said that you are receiving too many spam calls on a daily basis and you are at risk of losing your job as a result; therefore, you would like your phone unlocked to switch carriers.
I made an exception and unlocked your phone; however, you need to understand that the phone is not the cause for the spam callsit is your phone number. Therefore, you might experience the same issue with a new carrier. If you decide to switch, you will need to contact customer care to obtain the port-out PIN.
Please be sure that your phone is powered on and connected to Wi-Fi; otherwise, it will not receive the unlock command.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:11/27/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Earlier this year, it came to my attention Boost Mobile allowed a customer to impersonate me for the purposes of establishing a mobile account with their business. I have tried several times to contact the company for resolution, i.e., to remove my email address from the account and implement double opt-in email verification, but they refuse to cooperate. Each time I call, they request my account number to pull up the account information, but since I do not have an account with them, they decline assistance and say "There is nothing I can do." My email address is ************** **** *********** CFE (Retired)Business Response
Date: 12/23/2024
December 17, 2024
Mr. **** ***********
***********************************
*********************
Re: BBB Complaint #********
*************
Dear Mr. ********************** December 2, 2024, we received your complaint, dated November 28, 2024, filed with the Better Business Bureau.
You stated that your email address is associated with a Boost Mobile account. When you contacted customer care, you were unable to resolve this issue since you cannot verify ownership of this account. You requested assistance.
We are committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. We apologize for any inconvenience this may have caused.
I removed your email address from the account in question.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Customer Answer
Date: 03/28/2025
I am still receiving communications regarding this issue from Boost Mobile.
Business Response
Date: 04/04/2025
April 3, 2025
Mr. **** ***********
***********************************
*********************
Re: BBB Complaint #********
************
Dear ******************************** 1, 2025, we received your rebuttal, dated April ******, filed with the Better Business Bureau.
You stated that you are still receiving communications from Boost Mobile. You requested assistance in stopping them.
The account your email was on previously has been updated with a new address, and the email address ************* does not appear on any account in our system.
My attempt to contact you ************** on April 3, 2025, was unsuccessful, but I left a voicemail requesting that you forward examples of the emails you are receiving. We will begin our investigation once we receive the requested documentation.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****
Boost Mobile is NOT a BBB Accredited Business.
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