Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A very aggressive salesman walked back my driveway to corner me and pressure me to sign a contract for pest control. I told him I did not have time to talk to him, but he continued. I literally felt like I had to sign the contract to get him to leave. He made it sound like this was his small local business that I was signing a contract with. When I asked him about that, he said there were a few locations. You have been in the news in multiple states for complaints. He pressured me so much to sign the contract and make an appointment that day. He made me believe that we have black widow spiders all over our property. He shared misleading information about other neighbors who have used your services. He tried to get the names of my neighbors from me (so he could corner them!). I feel the contract is void because he misrepresented the nature of this business. I am not paying the fee to cancel my contract. I want them to give me a $0 balance and to stop contacting me.

  Business Response

  Date: 12/29/2023

  Dear *****,

  
  Thank you for sharing your valuable feedback. We sincerely apologize if you felt pressured by our contracted summer sales representative. To address this, we plan to speak with the sales manager overseeing the representative and will review your concerns with them.
  As a gesture of goodwill, we have waived the $150 annual commitment discount payback fee. Please be assured that there are no other outstanding charges and your account is now closed.
  

  Customer Answer

  Date: 12/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sold a one-time service (door to door sales guy), which was supposed to take care of potential threats from insects, spiders, etc. They sprayed the driveway. We signed something about a one time follow up. They came back two months later, sprayed a small portion of the driveway and were gone in less than 5 minutes, then we were charged another $180.00 automatically. We tried to cancel the service and they won't allow us to cancel because of what we signed (under duress by the sales person), which says that we are locked in for 24 months (at $180/ each visit 6x per year). We don't have a pest problem and we don't want the service, but they refuse to cancel and keep offering a discount to keep the service. We have health concerns and do not want / need the service any longer. We feel like we were scammed and sold a service without full disclosure of the costs.

  Business Response

  Date: 01/01/2024

  Hi ****,

  
  Thank you for reaching out with your concerns and providing us with an opportunity to address them. We conducted a thorough review of your account and found that all sign-up procedures were properly reviewed and followed. We are attaching copies of the Service Agreement that was reviewed with you, signed, and emailed for your records. We also have a 2-step verification process where you responded "yes" to agreeing and understanding our services and the agreement. Please let us know if we missed anything, or if you have any further information. Customer satisfaction is our utmost priority, so we want to ensure we are doing all that we can to address this.

  
  

• Initial Complaint

  Date:12/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a one time service. They say I agreed to an annual contract but I did not. They want me to pay them $150. They do not have a permit to do business in ***********, ** but they scammed me by coming to my home in ***********. They refuse to honor the original agreement and are now billing me for doing nothing.

  Business Response

  Date: 12/29/2023

  Hi *****,

  Thank you for reaching out with your concerns, providing us the opportunity to address them. After conducting a comprehensive review of your account, we have confirmed that our sign-up procedures were properly followed. This includes your confirmation that everything was understood, as evidenced by your signature on the Service Agreement and your affirmative response to our welcome text message. For your reference, we have attached copies of both documents.
  Please do not hesitate to contact us if you have any further questions.
  

  Customer Answer

  Date: 02/20/2024

  During the past 70+ days I have had eleven phone calls with Eco shield. In every call, they promise to send a hard copy in voice stating it is the last bill I will receive from them. I never receive a invoice. They are liers. They forged my initials to their documents, came door to door in Castle Rock without a city license to do so, billed me for services I never authorized and lied every time I talk to them
  

  
  

  Send hard copy invoice for services I never authorized
  

  
  

  Business Response

  Date: 02/20/2024

  Hi *****,

  We did a thorough review of your account and found that a ***************** subscription plan was signed up for, and not a one time service agreement. If you have any documentation showing a one time visit was agreed upon, please provide it for further review. 

  Customer Answer

  Date: 02/28/2024

  The signature they say is mine is a forgery. They charged $150 to my credit card in August and $150 again in Sep. Now they want $150 to close the account I never signed up for. That makes $450 they charged me and I never received any services for all that money. They are a scam company. I just sent them the $150 they demand to close an account I never opened.

  Business Response

  Date: 04/10/2024

  Hi *****,

  Given the serious nature of the claim regarding a forged document, we kindly request that you provide us with a copy of your ID featuring your signature, or any document bearing your signature that has been notarized. This will help us to further investigate and address your concerns accurately.
  
  We also note that the service agreement indicating a one-time visit has not yet been provided. However, we want to assure you that as of today, your account has been closed, and there are no outstanding balances.
  
  Your cooperation in providing the requested documentation would be greatly appreciated.

  Customer Answer

  Date: 04/17/2024

  The Ecoshield Company is a scam company. They charged $450 to my credit card before I caught it. I never received any service from them. They put me in collections with a ********** Company even after stealing my money. No one should ever do business with them

   

• Initial Complaint

  Date:12/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should not have a bill with Ecoshield. I had one service done on 9/2 and thats all I agreed to when *** knocked on my door to set up this service. Before having the service done, I had called *** to confirm that that was all I was signing up for, and I received confirmation of that. I saw he emailed me a contract with my forged signature for a quarterly agreement (attached below), that I did not sign or approve of. This is disturbing and illegal. After the 9/2 service, I paid my bill of $139. I then received a text on 10/13 that Eco Shield was coming back the next day for an additional service, even though we didnt ask for that service. I called to cancel that as well and never received other services. Ecoshield is now saying I have another bill for cancelling this contract I never signed. I've emailed this company twice with no response and called three times without anyone resolving this issue. Over the phone, they mentioned the contract, which I never signed, and is invalid. This bill should be terminated and I hope to save others this headache with this review. I should have read other reviews before getting involved with this company that knocked on my door as it sounds like others are having this same problem. Shame on Ecoshield for forging signatures for ongoing contracts and for not being transparent with their services.Thank you, BBB, for your help.

  Business Response

  Date: 12/29/2023

  *******************,
  
  Thank you for reaching out and sharing this crucial information with us. At EcoShield, integrity and transparency are our top priorities. We sincerely apologize if there has been a case of a possibly forged signature. Rest assured, we are committed to addressing this issue and will make every effort to contact the summer sales representative to resolve this matter for you.
  
  For further investigation, could you please provide a photograph of your signature on an official document, such as an ID or another formal document? Feel free to obscure any personal information, ensuring that only your name and signature are visible.
  

  Customer Answer

  Date: 12/30/2023

   
  Complaint: 20996842
  
  Ive attached an image of my signature from my leasing agreement. ******* signed my name on the contract as ****** in all caps. The contract is invalid. Please void my bill.

  
  Sincerely,
  
  **********************

  Business Response

  Date: 01/17/2024

  Hello *******,

  Thank you for sending that document over. We went ahead and waived the $150 balance from your account. Please be assured that this incident has been reported to upper management for further investigation with the sales rep. ***** are no other charges and the account is closed.
  

• Initial Complaint

  Date:12/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August, a salesman came to my door with a very discounted price from $400 to $250 to spray outside & garage for pests. I agreed and he led me through the signing agreement and I paid. Their contract is confusing, they make it seem like a discount, not a cancelation fee. After I paid, he informed me it was a recurring service. I told him he should have told me that from the beginning and to cancel it. He said I could cancel anytime, so the service was performed that day and I was charged. A month later, I got an email saying the next service date was coming. I let them do the service but communication with them was lacking. When I sent them a message, I would sometimes get a reply and others no reply at all. I decided to cancel and had to call them, after getting transferred to multiple people, I finally spoke to someone about canceling. They use a script and do everything in their power to not allow you to cancel. I was convinced to take a lower rate for my service and at the time I kept the service, as I just paid for the ****************** I asked for an updated contract and kept getting the wrong one sent to me with incorrect pricing. This company seems untrustworthy and does not care about the customer until you want to cancel. When you request information, its not correct. In December, I was messaged about my upcoming service and it was not the price agreed upon and when I asked about the discount rate they still did not provide the agreed upon rate so I decided to cancel again and I had to call to talk to their customer support team who just kept reading off a script and repeating the information they already told me. ******* told me there would be a cancellation fee, which I said wasnt clear from my initial rep and was confusing because it was made to seem like a discount. She said it was in the agreement I signed, I told her the salesperson didnt make it clear form the beginning that this was a contract and if I canceled, I would need to pay the fee.

  Business Response

  Date: 12/21/2023

  Hello *******,

  Thank you for sharing your concerns and allowing us the opportunity to address them. Our customer service team relies on the notes and documentation available in our records to determine resolutions. After conducting a comprehensive review, we have confirmed that the Service Agreement was indeed signed and subsequently emailed to you for your records and further review. Additionally, we verified that you responded "yes" as part of our two-step verification process. For your reference and that of the BBB, we have attached both documents.
  As previously explained, the annual commitment discount is requested back when an agreement is canceled prematurely. If you have any further questions or concerns, please do not hesitate to reach out.

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 20981893
  
  I am rejecting this response because:

  When the sales person shows up randomly at your door, there is a lot of pressure to sign up for the service. Verbally everything was discussed and while the sales person is standing there waiting for you to read the entire document. Its a bit misleading and nearly impossible to fully read the entire document. The tactics are to get you to sign up after a sales pitch that goes way too quickly to be able realize what youre signing up for. The tactics are sneaky and if anyone looks up Eco Shield reviews, its the same story.
  
  Sincerely,
  
  *****

• Initial Complaint

  Date:12/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ProShield Pest Solutions Denver LLC DBA EcoShield Pest Solutions **************************************************************************** ************** ****************************************************** License #***** phone#************** emails say out from *********, but no business location in your system. I'm in Denver. They are saying in order to cancel I need to pay $200. I want this removed from payment due as well as any collections after 12/11/2023. I signed a contract on 08/19/2021 for 1 year. I cancelled after last service of 05/30/2023. Service was for 1 year of bimonthly treatment. (6 payments of $99) I've made 10 payments. They are sending me emails saying it is easier to cancel from an Active account. I will not be tricked into paying or audio recording, so only dealing with emails.Let me know if you can assist me with resolution. I've emailed them with my intentions of filing a complaint and have appropriate documentation and 4 emails with timestamps of today (12/7/2023).

  Business Response

  Date: 12/15/2023

  Hi ******,
  
  We appreciate your prompt response and for providing us with a copy of the Service Agreement. After conducting a thorough review of your account, it is clear that you have fulfilled the terms of your annual plan.
  
  In light of this, we have taken the step of waiving the $200 annual commitment discount payback. We want to extend our sincerest apologies for any misunderstanding that *** have occurred throughout this process. Rest assured, there are no additional charges, and your account has been successfully closed. Please allow ***** business days for the 3rd party agency to update their records.

  Customer Answer

  Date: 12/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a sales rep from EcoShield in summer of 2023. He approached re: how many of my neighbor's had already signed up for services. I was told the charge would be $169,00 and I would get service each quarter. I was on auto pay and the bank notified that the account had been paid in ful.. I was mislead that it was a YEARLY charge and not a quarterly charge. Nor was the cancellation that supposedly was in the contract was not explained. I had a lengthy conversation with their office (supervisor?) who stated that due to wanting to cancel before my last 2 treatments that I would be charged the cancellation fee which and the 2 payments for last 2 treatments. He tried to "negotiate" by lowering my charge for the last 2 treatments to $109.00. They are a misleading and unethical company who DO NOT FULLY explain details upon 1sy meeting them and then they provide a product that is inadequate. I am a senior citizen and disabled vet who cannot afford to be misled and treated the way I was treated for "signing up" to Cancellation attempt.

  Business Response

  Date: 12/08/2023

  Hi *****,
  
  Thank you for sharing your feedback regarding your experience with us. We take your concerns seriously and have conducted a thorough review of your account.
  
  During this review, we discovered that one of our agents had confirmed that both the email and phone number on file belong to you. Following this confirmation, we verified that you indeed received a copy of the Service Agreement and underwent our two-step verification process, which included confirmation through text.
  
  We want to assure you that we are committed to addressing any remaining concerns you may have. If there are any lingering issues or if there's anything else you'd like to discuss, please do not hesitate to reach out. We are here to provide assistance and ensure your satisfaction.

• Initial Complaint

  Date:11/29/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Eco shield quarterly subscription on 8/14/23. When servicing my second service, I had to reschedule 3 times as the no call no showed. Recently, on 11/28, an Eco shield employee entered my property unannounced. My next scheduled service was on December 5th. In talking with the company, they did confirm that an employee entered the property. The employee nor the company made me aware that someone would be on the property. The lack in communication has made me lose trust and decided to cancel the service. Eco Shield has now charged by $241 to cancel. I feel this charge is not justifiable as this cancellation reflects on the business and should not be put back on me.

  Business Response

  Date: 12/06/2023

  Hi ****,
  
  First and foremost, we would like to express our gratitude for bringing your concerns to our attention. We understand how important it is to address such matters promptly and effectively.
  
  We want to offer our sincerest apologies for the incident involving ************** entering your backyard without an appointment. After conducting a thorough review, we determined that this was a result of human error on the technician's part. We want to assure you that this is not a common occurrence and was an isolated incident. We understand the impact it may have had, and we deeply regret any inconvenience caused.
  
  Regarding the $241 invoice, it represents the annual commitment discount that was extended to you when you initially signed up and agreed to complete our bi-monthly service plan. It's important to clarify that we only request this discount back if a customer decides to cancel the agreement prematurely.

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in August, this company agreed to provide 2 pest control treatments to my house. they completed one but never returned, and was difficult to schedule with. Their literature suggested that the second treatment, for maximum effectiveness, needed to be completed 2-3 weeks after the first, but they failed to return. I therefore cancelled the service via phone, and text message, as well as in person when they came to my house 6 weeks after (week of 10/16/23)they are still billing me. I have repeatedly cancelled the service.

  Business Response

  Date: 12/15/2023

  Hi *****,
  
  After a thorough review of your account, we have confirmed that our team conducted the egg cycle visit on 9/7/23. We can provide concrete verification of this through our GPS tracking system, which is installed in all of our technicians' vehicles.
  
  During the visit, it came to our attention that the technician did not have the necessary applicator to address the wasp nest near your garage. In light of this, we made the decision to provide the service to you at no charge as a goodwill gesture.
  
  Subsequently, we attempted to schedule a free follow-up visit to address the wasps for you. However, we understand that you declined future services at that time. Due to this change in the service agreement, the $150 annual commitment discount payback was added to your account.

  Customer Answer

  Date: 12/16/2023

   
  Complaint: 20924133
  
  I am rejecting this response because: you were contracted to come out twice but only came out once. And because you failed to come back out you are charging $150 additionally?? N this is in addition to the $159 charges for the first two treatments, which were not fully completed 

   

  This is dishonest business practice. Please prove with gps tracking when you came out to my property and show in the contract agreement where you can charge an additional fee for not showing up or providing any service. 
  

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered an agreement with EcoShield Pest Control on July 22, 2023 with the understanding that the first two services were required at a cost of $150.00 each, which I scheduled and paid for. I understood the services would continue every 3 months until cancelled. I cancelled the service on August 31, 2023. A letter was emailed to me stating I had an overdue balance, however, no additional services were ever scheduled. They claim I agreed to an annual service and that the $150.00 charge is a payback for the cancellation. I specifically told the technician I would not commit to annual services. I was handed a folder about the company and service but there was no hard copy of the agreement included. This has resulted in me being unable to read the "fine print" to determine the accuracy of their claims. The people doing the collection calls are aggressive and VERY difficult to understand.

  Business Response

  Date: 12/08/2023

  Hi *******,

  Thank you for reaching out and giving us an opportunity to resolve your concerns. We have decided to waive the $150 as an act of good faith towards you. There are no other charges and your account is closed.

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************