Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business committed to providing bimonthly pest control services. I was being charged for services that did not occur, and I have video evidence. They didnt not take accountability and then charged me to have them not provide services again (cancellation fee)

  Business Response

  Date: 03/24/2024

  Hi ******,

  Thank you for getting in touch and giving us the chance to look into your concerns. To assist you more effectively, could you please specify which service appointment you believe did not take place? If it pertains to the most recent service visit, we would greatly appreciate it if you could send any video evidence directly to me at ************************************************ for a thorough review. We are particularly interested in footage from the last visit on March 8th, 2024, specifically between 8:30 am and 9:00 am.
  
  Your assistance in providing this information will greatly help us in addressing your concerns accurately and promptly.

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23/24 at about 3:****, I was approach by a sale person from the company ECOSHIELD. The sales person claimed the had a cancellation and wanted to offer me a special discount for pest control. The sales person gave false advertisement and claim there was flexible cancellation. My wife informed the sales in person that we want to cancel immediately. The sales person's name is *************************. He didn't have a name card with him and told me he would inform his manager. I tried to call the company several times by using the following number: ************** and **************. I have not been able to reach a live agent. I've tried to call yesterday and the entire morning today. I really need help to reach a live agent to ensure I can cancel this service and ensure I am not charge for any service.

  Business Response

  Date: 03/05/2024

  BBB,

  This customer is from California, we only service the Denver ** area. Please remove from our business profile. 

• Initial Complaint

  Date:02/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falsely advertised services from the door-to-door sales manager. Is using our family name to encourage others to sign up for a package without our consent.

  Business Response

  Date: 02/22/2024

  BBB,

  This complaint is for a customer in the ******* ** area. We only service the Denver ** area. Please remove this from our business profile as it is not one of our customers.

• Initial Complaint

  Date:02/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco-Shield Pest Solutions Denver LLC continues to attempt to collect for services provided after we terminated the contract we had. We called in July to terminate but they provided service in August. We called again in September to terminate, and they again provided service in October. We called a third time in December to terminate the contract. We have had no fewer than 4 phone calls and 3 written communications with Eco-Shield by returning statements stating the facts of termination. It is now their position that they have no entries in their computer records documenting our termination until December and will not acknowledge their failure to properly document earlier phone calls terminating the service contract. They continue to harass us for collection and have turned this matter to a collection agency. We refuse to pay this. It is not that we cannot afford to pay this bill (our current credit score is 823), but it is now a matter of not bending to dishonest trade practices.

  Business Response

  Date: 02/22/2024

  Hi ****,

  Can you please confirm your relation to the account holder? You are not listed as an authorized contact on the account.

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged December 19th, 2023 for $213.25 for services that were not completed. Company policy states 3-5 business days notice will be given prior to service. I was only given 20 hours notice, and was not home to allow them to complete their service. I was charged for a full-service, despite not being home. This is a predatory sales practice, we've called the company local office, and HQ multiple times to receive a refund. No-one has authorized a refund or offered any solution to rectify this situation.

  Business Response

  Date: 02/16/2024

  BBB,

  This consumer is from **********, but the complaint was submitted to our business in Denver, CO. Please remove.

• Initial Complaint

  Date:02/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a customer of ********************** at my home address in Golden since June of 2022. My account number is *******. Starting in October of 2023, I've been getting emails with customer information that is not mine, with account numbers *******, *******, *******, *******. These emails include account holder names, account numbers, transaction history, and home addresses. At first I thought it was a fluke, but it happened again for our latest services performed in January. I emailed them on January 24, 2024 to let them know that I was getting emails with other customers' names, and many in a row. I received no reply. I finally called them today, February 8, 2024, and also emailed them asking for someone to get in contact with me. I asked them to look into the customer accounts that my email is signed onto - I'm really concerned about who has my information, given I have at least 4 people's personal information including phone number, home address, full name, and last 4 of their credit cards. I am very worried about this company's business practices - all of these emails that I've been getting about different accounts include a link that lets me see all the history of services at addresses that aren't mine. If a bad actor got this information, I'm afraid that my own information would be at a terrible risk. At this point, I've asked to cancel my account with them, which I cannot do until April after the final service of our 2 year contract is complete. So until then, there's nothing I can do. I'm reaching out to the BBB to hopefully get help receiving confirmation that my personal information is not available to other customers based on their dangerous data practices via email. Thank you for your help. My emails are specifically sent from the Denver South Team, contact is ****************************************************** and ************. Thanks for your care in this issue.

  Business Response

  Date: 02/22/2024

  
  Hi ****,
  
  Thank you for reaching out to us regarding this matter.
  
  We understand the importance of addressing concerns promptly. To assist us in resolving this issue, could you please forward the emails you have been receiving regarding other customer accounts to me at ************************************************* Once received, we will promptly escalate the matter to our management team for review and resolution.

  Customer Answer

  Date: 02/28/2024

  I am ok with the proposed next steps but this is not resolution of the issue yet. Can we leave this complaint open?

  Customer Answer

  Date: 02/28/2024

  I am ok with the proposed next steps but this is not resolution of the issue yet. Can we leave this complaint open?

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21267008
  
  I am rejecting this response because: I think this next step is fine but it does not resolve the issue. I have forwarded all the emails to the team at EcoShield as requested and would like to keep this open until resolution.
  
  Sincerely,
  
  **** Wave

  Business Response

  Date: 03/20/2024

  Dear ****,
  
  Thank you sincerely for your patience and for taking the time to forward those emails to us. We greatly appreciate your understanding as we investigated the situation.
  
  Our management team has carefully reviewed the emails and determined the root of the issue. It appears to have been an oversight by one of our new customer service agents, leading to your email being inadvertently linked with four other accounts. This resulted in you receiving appointment reminders, service notes, and other communications that were not intended for you.
  
  We want to assure you that this mishap did not compromise any sensitive information, nor was your account's security ever in jeopardy. We promptly addressed and rectified the error on February 8, 2024, ensuring all communications are now correctly directed to their rightful recipients.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible service. Predatory business!! Be careful, there is a 24 month "commitment" contract like the old phone companies used to do. It will cost you another $150 to get out of the contract.The slimey sales guy said they can prevent bed-bugs and will come in under $100 a treatment - when in fact, they cost $170 a month and to get out I have to pay an additional $300! Sub-par service too. A different person every time they come to my house andSuper a****** ************* system and you can't reach a local person when you are in trouble. Basically there are tons of better options! This company is a corporate predator - and they don't provide good services. Wasted my time since August of 2022. Going back to a local company!! These corporate companies are an expensive JOKE!

  Business Response

  Date: 02/13/2024

  Hi ****,
  
  Thank you for bringing your concerns to our attention. Upon reviewing your account and the terms of our service agreement, we understand there may be some misunderstandings regarding the terms and conditions.
  
  The 24-month commitment was clearly outlined during the sign-up process, and you were provided with a $151 discount for agreeing to complete the term. However, if this commitment was not aligned with your preferences, you had the option to pay off the initial quote in full during the first visit.
  
  Additionally, I'd like to clarify that our quarterly service agreement provides services every quarter (3 months), not monthly as you mentioned. Attached for your reference is a copy of the service agreement, which also serves as a point of reference for the Better Business Bureau (BBB).
  
  If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.

• Initial Complaint

  Date:01/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did NOT reach out to this service on my own a salesman was going door-to-door saying neighbors had called regarding spiders in their garages, which were also present in mine. Was told that chemicals had already been paid for and would be getting a deal on the service since it was already being performed for the neighbors and though it was a service agreement, I could cancel anytime. The whole interaction took probably 10 minutes, from knock to signing.The service that followed immediately afterward was laughable, with the tech knocking on my door and asking "So what do you want done?" as if the whole thing was my idea. Exterior entries were sprayed, as well as garage and entryway; de-webbing service was performed poorly. Second service was meant to re-cover the areas of the first, but tech ONLY sprayed exteriors and marked the job as complete. Reached out to EcoShield who sent a follow-up technician, who actually seemed knowledgeable and said he was "not surprised" that the second technician hadn't done what he was supposed to, as if that is a common occurrence. This is $318 paid, and a service that takes no longer than 10 minutes to perform.Inept as the technicians may be, God help you if you have to deal with their cancellation department, who wanted $241 to cancel the contract. They DO NOT WANT you to do that and will offer you discount after discount to keep your service. The first CSR offered half off all remaining services and the second, bordering on hostile, offered incremental discounts on my next service down to $80. (I outright asked him, "Are we negotiating right now?" He also said that the techs are not supposed to spray inside and out on the same day, reinforcing the fact that nobody at EcoShield knows what service they're providing.) Both CSRs repeatedly told me they'd make sure I had the best techs going forward, and repeatedly ignored that I told them I am living out of state temporarily, limiting access they would have to the property.

  Business Response

  Date: 01/22/2024

  Hi ****,

  
  Thank you for getting in touch with your concerns. We conducted a comprehensive review of your account and confirmed that all the sign-up procedures were duly followed. We have attached documents for your reference, including the annual bi-monthly service plan and the welcome text confirmation.

  
  In light of your recent experience, our customer service agent extended an offer for a complimentary follow-up service to address any areas that *** not have been adequately treated during previous visits. However, we understand that this resolution was declined. As a gesture of goodwill, we will proceed to waive the $241 annual commitment discount payback, and we can confirm that there are no further charges on your account, which is now closed.

  
  

  Customer Answer

  Date: 01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield (door salesman) offered a 2 cycle service at $159 each. He indicated that there were 2 appointments required minimum and that I could cancel after that. I received no contract documentation at that time.Once the 2 cycles were complete I received notice of a 3rd appointment at which point I canceled. They then billed me an additional $150 because of the cancelation indicating that I broke a contract. They then referenced a contract that does not contain my signature.In an attempt to make it right they offered me a discounted rate to continue the service as a means to avoid the charge. I agreed however, they called me back indicating that their management team no longer agreed. At this stage they have threatened to send me to collections.I am requesting that they remove the $150 amount due. A cursory review of online reviews show that this is a common practice used by this company.

  Business Response

  Date: 01/21/2024

  Hi ******,

  This is written confirmation that the $150 balance for the annual commitment discount payback has been waived. There are no other charges and the account is closed.

  Customer Answer

  Date: 01/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plain and simple, this so called company has not delivered on what theyve promised, not even close. Theres no way to escape their contract. I didnt realize that I was signing a contract when I somehow ended up doing so, and I am a masters degree educated CPA, who definitely has her whereabouts in order and was still scammed by these people. They havent done their job, and when I try to cancel, they either send my account to collections or tell me that I still owe money regardless of whether or not my account stays current or I stop service. I feel like I cant get away from them and I cant escape, and I have no way to protect myself. Theyve already sent me to collections once, because I refused to pay a bill for services that they did not provide, and I feel like they take advantage of their customers. The worst part is, even after they sent me to collections, they still took money from me on my account that should not have had a balance if they actually did send me to collections. They were supposed to show up for quarterly service before Christmas, they never showed up and said it was because they couldnt find parking. I live in a neighborhood with plenty of parking and know theyre a scam. I reviewed the ring camera footage and there was no sign of them looking for a parking spot on any camera. They didnt show up, and they want $160 for that. I really need help and would like to see them go down in flames because they have been terrible to me. THEY ARE THE ***** They have promised via text/email to deliver service on several occasions but they never show up - then charge me for it. I have a ring camera, so I see everybody that comes to my door, and they represent that theyve been at my residence even though they havent. They are a FRAUD and even though they call themselves pest control, I have had to do my own pest control. I killed 14 black widow spiders last summer after they had serviced my property for a year. Do not give them any money!

  Business Response

  Date: 01/21/2024

  Hi *******,

  Can you please confirm what service visit dates you claim did not take place? Can you please provide the ring camera footage for further review?