Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5, 23, a solicitor approached my door selling pest control. I listened to his pitch and said I would be interested after reviewing the agreement and seeing I was protected by a Right to Cancel clause per the Federal Trade Commission's Cooling Off Rule. I purposefully scheduled the initial treatment at 2pm on June 6, 2023 to have time to think more. On June 6, 23 at 9:19am I emailed the address *********************************************************** to provide written cancellation of the agreement effective immediately per the Agreement from Ecoshield which states "I understand that I may cancel this Agreement before midnight of the third business day after the date of this Agreement by providing written notice of cancellation to EcoShield Pest Solutions via email to ***********************************************************" under the Right to Cancel section in the green box (attached). Despite cancellation and providing said cancellation in the exact way the Ecoshield Agreement states, Ecoshield employees came on to my property around 12:40pm on June 6, 2023. My cancellation notice explicitly stated I no longer authorized any treatment, including the initial treatment as it was a liability to my chickens that I raise for egg production and for my vegetable/herb plants used in making teas and juices for human consumption. I called customer service and spoke to 2 individuals. The first tried to sell me another visit for a discounted price after I explained I could not have chemicals on my property for the safety of my animals/human consumers then threatened to send me to collections if I did not pay for the unauthorized initial treatment that occurred after cancellation. The second told me a person at my residence had authorized and signed for the service on June 6, 23 when I was not home and never signed. This second individual said a manager would call me back. No manager called back. They are still trying to bill me for unauthorized, unwanted, and cancelled services that have jeopardized my animals.

  Business Response

  Date: 06/12/2023

  Hi *******,

  We apologize for the confusion and inconvenience caused by this situation. It is our policy to respect and honor cancellations as per the terms stated in our agreements, including the Right to Cancel clause as outlined by the Federal Trade Commission's Cooling Off Rule.
  We apologize for any miscommunication or misunderstanding that *** have occurred regarding your cancellation request. 

  Your account is closed and the charge for the initial visit has been waived.

• Initial Complaint

  Date:05/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for EcoShield a year ago. During the sales process, the representative told me that I'd be able to cancel without a cancelation fee after four treatments. While attempting to cancel my subscription after those four treatments I was told that the term length is actually 24 months and I'm being charged $150 (the initial "discount" that I received when I signed up for the service).I find this highly shady. The information I received from the sales rep does not match up with what the company is telling me.

  Customer Answer

  Date: 05/26/2023

  This was EcoShield in Denver. 

  Business Response

  Date: 06/02/2023

  Hi *********,

  Thank you for reaching out and providing us with the details of your experience. We reviewed your account and found that both the Service Agreement and Service Contract Review that were presented to you outline a 24 month agreement. We've attached copies that were sent to you at sign up for the BBB's reference. Please let us know if you have documents or written messages that differ from this. We want to make sure we resolve this issue for you.

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20101113
  
  I am rejecting this response because:

  The 12-month offer was made verbally in person during the sales process, even though the written contract says otherwise. I understand that ultimately I signed the written contract and that I should have double-checked, but I trusted the sales person. It's extremely disappointing that this happened -  this is not isolated incident as I've heard from other customers with similar stories. 

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 06/09/2023

  Hi *********,

  From account notes, you claim you wanted to cancel due to lower prices offered by a competitor. We would be happy to work with you on the pricing if that is your main concern for wanting to cancel. 

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20101113
  
  I am rejecting this response because:

  I do no longer wish to have a relationship with the company due to the misleading pricing. The only satisfactory outcome for me is to not have to pay a $150 cancelation fee.

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 06/22/2023

  Dear *********,
  
  Thank you for bringing your concerns to our attention. We understand your desire for the discount to be waived, but we must adhere to the terms and conditions that were properly outlined and signed in the documents. Fair business practices require us to uphold the agreements made with our customers.
  
  We appreciate your feedback regarding a competitor with a lower rate. However, it is important to note that we strive to provide competitive pricing and value to our customers. Our customer service team has made efforts to address your concerns by offering discounts and price drops, which were not accepted by you.
  
  While we regret any disappointment you may feel regarding the discount, we want to assure you that we are committed to providing fair and transparent services to all our customers. Our pricing structure and discount policies are established to maintain consistency and ensure equitable treatment for everyone.

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20101113
  
  I am rejecting this response because:

  Terrible customer service, fraudulent operations. Will advise neighbors/friends to avoid.

  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Happened 5/10/23 No money was spent Business: EcoShield Pest Solutions They were offering to provide a pest service.Someone came to my door dressed in EcoShield Pest Solutions attire offering a service. Even though I have "no soliciting" signs up. I listened to him for a moment and eventually told him we weren't interested. He mentioned knowing neighbors I'm not familiar with and that I think are made up. He was also asking questions about weather I work from home or not, which was very uncomfortable. He proceeded to mention bugs and rodents and if we could look for signs around the house together. I again told him "no" and he remained persistent. At one point he was asking to check in the garage and back yard, which I told him "absolutely not". At this point it started raining and thundering and I told him he needed to leave. The last question he asked was if he could come in and use the bathroom which made me yell at him to get off my property. I believe this person may or may not work for this company. Either way he was definitely casing/scoping out the house to potentially rob ** later.

  Business Response

  Date: 05/17/2023

  Hi ****,

  When offering and quoting pest control services, those are normal questions to be asked. If you remember the employees name, we can verify it for you. As a recommendation for future interactions, you can always call a business and confirm that an individual is an employee. We wouldn't want you to feel uncomfortable every summer whenever someone from a pest control company asks questions about your home's pest activity.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022, I hired EcoShield to provide pest control services to my home. The services EcoShield provided did not work. I had sugar ants and stink bugs in my home and the service they provided didn't lessen the amount of insects. I should add that I keep a very clean home and did not create an atmosphere where pests flourish in.In September, I wrote to Ecoshield and attempted to cancel services. At that time, I was told that they would give me a discounted month if I continued with the service. Once again, my pest problem did not get any better. I then spoke with EcoShield and was told if I mailed them $125 dollars that would end any agreement we had. I mailed them a money order. I have now received a bill for $165.15 from a collection agency. I paid EcoShield the sum of $535.15 for services that did nothing to improve the situation. Additionally, I would like to add that the pest control worker, came once each month and spent less than 7 minutes at my home. I never received a billing of what services they were providing but I can say there services do not work.

  Business Response

  Date: 05/03/2023

  To BBB and consumer

  This complaint was submitted to the wrong business. We only service the ******* ** area and this consumer is located in the *******************. Please remove from our business profile.

  Business Response

  Date: 02/22/2024

  BBB,
  
  This complaint was submitted to our business servicing the Denver ** area, but is a customer residing in ******* **. Please remove this complaint from our business profile as it is not our customer.

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We continue to receive notices from Ecoshield that we owe $150.00 (invoice# ********). There are no specified times or dates of service we are being charged for. We had used this service for around 6 years and were making automatic payments on a credit card. That card had lapsed and we missed a payment. This happened at about the time I had been hospitalized for emergency surgery last September. Our last servicewas at the end of October. I distinctly remember that visit as there were around 6 inches of snow on the ground at the time. We had decided to discontinue the service, and I paid the bill, by check, that specified it covered all charges through Octoberplus a $20 collection fee. I have the check number and photocopies of the cancelled check for $170, including the note that it was our final payment. We have had no treatments after that last one in October. Over the years we had usually been home when treatments were done. The service people had always knocked on the door prior to applications, and left a receipt on the front door afterward. None of this has been done since the end of October. So if Ecoshield did any further treatments, which I doubt, they were done without our knowledge or permission.The recent notices from them claim they have been unable to contact me. This is not true. I have been contacted by phone and text messages. A salesperson went through several spiels to persuade me to continue the service, offering various discount plans. I declined, and have a thank-you text message acknowledging our severance from the company.We can only assume that different departments have not communicated with each other to update records regarding our account. We feel we have paid up in full, and hope not to receive further notices to the contrary.************************************** ************ ******************

  Business Response

  Date: 05/04/2023

  Hi *****,

  Thank you for reaching out with your concern. Our records show your $170 check was cashed to pay the balance from the 10/27/22 quarterly visit. We have come out again on 1/23/23 for another $150 visit Please let ** know if you have any other questions. As of today, there is only a $150 balance on your account.

• Initial Complaint

  Date:02/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a SHAM! They are door-to-door Con artists who take advantage of people. On August 15, 2022, they were going door to door saying Since we were in the area, they would cut us a deal on pest control. They claimed that their product would take care of all the pests that I mentioned that we had. They sprayed an unidentified liquid around the house and left without offering any instructions or warnings about the chemicals. They made me sign an extensive electronic document that I couldnt possibly read while he was standing there. A signed copy of the Agreement was NEVER provided to me. He said hed be back Quarterly, with the implication that we were paying for a years service up front. We paid $150 via Credit Card. (Coincidentally, immediately after this, I received numerous fraudulent charges on my credit card! Thats never happened before, or after!). They returned on November 15, 2022, and made another application of the liquid. I signed an electronic pad indicating that they had completed service. They did not request payment, thus confirming my understanding that my initial payment covered a years worth of service. On approximately February 7, 2023, they called me requesting an additional payment of $150. I told them that my understanding was that I had paid for 1 year service and would not be paying the $150 every quarter. I asked to cancel the service as I was only renting this house. The lady told me that it would cost ANOTHER $150 in cancellation fees IN ADDITION to the $150 she alleged that we owed them. In addition, she required that we send her a Proof of New Address to prove to them that I wasnt moving out of their service area. EcoShield has now sent 3 threatening letters to my parents home address. How the heck did that get that! They got scammed me out of $150, never provided me with a Copy of the signed Contract and have resorted to threatening my parents!EcoShield Pest Control Account #*******

  Business Response

  Date: 02/27/2023

  Hi ****,

  Copies of the signed Quarterly agreement were sent on 7/7/22 to ************************ We've attached copies of the Service Agreement and Service Contract review that were reviewed with you at sign up. As part of our 2 part verification process, you were presented with the Service Contract Review by the technician is order to review the terms and perks of our services. As found on the document, you initialed 7 times that you understood. We will not be able to waive the $150 invoice for the 11/15/22 visit, as a service was provided. When you called in on 2/10/23, you requested to cancel and mentioned you were moving. In order to waive the early cancellation fee, we ask for a proof of move document. If you have any other questions, please let us know.

  Customer Answer

  Date: 03/05/2023

   
  Complaint: 19409111
  
  I am rejecting this response because:

  1- I reviewed your Service Contract Review Form and determined that the scribbles in each section the you contend are my signature are definitely not. I was NOT shown these when the Contract was signed.  These items were NOT discussed with me.  I do not know how those scribbles were recorded by your sales person.

  2- You were disingenuous when you stated that I was required to provide you with a Proof of Move to cancel the Service, as there is nothing in the Contract that states that.

  3- I no longer rent the subject property, nor reside there.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/10/2023

  Hi ****,

   

  The initialed boxes are your initials and not your signature. The Service Agreement does not outline that we need to request a proof of move, we do that as a courtesy to waive the initial discount chargeback if a customer moves out of our service area while in contract. Thank you for letting us know that you no longer reside at the address you signed up for. The charge will remain as the Service Agreement is between our company and you (person who signed up) and not a physical property/location.

• Initial Complaint

  Date:02/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM REALLY UPSET with this service. I became a client of Ecoshield in August 2021 on a bimonthly plan until July 22. My problem started when I was "automatically renewed" for another year. I try to quit the service in July 26, ******************************************************************************************************* was to change from bimonthly to a quarterly service until it was time to renew the contract by internet, where I will had the option of cancelling it. I tried to cancel the contract again this year and I am still being charged $ 250 for cancellation fees that I never agree upon. This is really a SCAM, I never had to deal with a situation like this. I paid enough to this company for a very poor service. The phone service is basically a "human computer" that can't help at all. I receive annoying emails and calls asking to talk personally regarding "options" for not breaking the contract. I JUST WANT TO QUIT. It is being two years! I sent emails and called many times (the last time yesterday), however, EcoShield is still charging me for a service I did not ask for. Unfortunately, I'll have to proceed and pay the bill since this could take some time and it may be harmful for my otherwise outstanding credit record. Nonetheless, due to the unfairness of the situation I'll be requesting a full refund to Ecoshield.

  Business Response

  Date: 02/13/2023

  Hi *****,

   

  We are sorry to hear about your experience. Unfortunately, you submitted your concern to the wrong business, as we only service the Denver ******** area. We noticed you are from Arlington **.

   

  To BBB

  Please remove from our record as this is not one of our customers.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company preyed on my 90 year old mother and said they treat her other condo unit neighbors and would give her a ONE TIME DEAL. She understood that to be ONE outside application. Since I manage her finances I saw a recurring charge and called company to question. My mother indicated they supposedly sprayed exterior for spiders. When I called they said technician went in basement for mice (lie) and treated exterior. They said she signed a one year contract. My mother did not understand she was signing any contract and for them to take advantage of her is irrepressible. I called to cancel and was given the most rude run around. Was told there would be a contract break fee. Um, no. I said I was reporting them to BBB and would dispute any further charges in her credit card. Since this time, she received a call this week and had a message that a technician would be coming 2/10/23! SHE IS NOW IN ASSISTED LIVING and I called to tell them this. Got another huge runaround. I cannot even stress to RUN away from ANY association with this company and their business practices! They are terrible in how they treat the consumer!!!!!!!

  Business Response

  Date: 02/13/2023

  Hello,

   

  We are sorry to hear of the experience your family has had, we would be more than happy to help. Unfortunately, you entered your complaint for the wrong business location and BBB location

   

  TO BBB,

  Please remove from our business page as this is not our customer at the ******************** ******** branch.