Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered an agreement with EcoShield Pest Control on July 22, 2023 with the understanding that the first two services were required at a cost of $150.00 each, which I scheduled and paid for. I understood the services would continue every 3 months until cancelled. I cancelled the service on August 31, 2023. A letter was emailed to me stating I had an overdue balance, however, no additional services were ever scheduled. They claim I agreed to an annual service and that the $150.00 charge is a payback for the cancellation. I specifically told the technician I would not commit to annual services. I was handed a folder about the company and service but there was no hard copy of the agreement included. This has resulted in me being unable to read the "fine print" to determine the accuracy of their claims. The people doing the collection calls are aggressive and VERY difficult to understand.

  Business Response

  Date: 12/08/2023

  Hi *******,

  Thank you for reaching out and giving us an opportunity to resolve your concerns. We have decided to waive the $150 as an act of good faith towards you. There are no other charges and your account is closed.

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in my home four years and never had any pests in my home at all. The only reason I hired them was because they guaranteed they could get rid of the ants and the wasps outside. They came out 4 times over the spring and summer and never, ever did they resolve the problem. The ants were as problematic as always as were the wasps. The last time they came out, I even pointed out where the wasp's nest were located and they said they would take care of them. They did not! They didn't kill them and they didn't take down the nests. All they did was hang a wasp trap on my fence that caught a total of four wasps. They are going to try and say they are creating a barrier around my home and all that nonsense, but again, I only hired them to take care of the ants and wasps outside my home which they did not do at all. I have tried to cancel with them for 3 months now and they will not do it unless I pay a $150 cancellation fee. What's even worse than their service is their customer support. It took me 2 months to get a supervisor to call me back and that supervisor barely speaks English and will only threaten collections if I don't pay the cancellation fee. Well, contracts work both ways...I pay money for a service that meets what it guarantees. I should not have to pay for a service that is worthless and I should not have to pay a cancellation fee either. If anything, they should refund all my money for their worthless product and service.

  Business Response

  Date: 11/30/2023

  Hi *******,

  Can you please confirm your relation to the account holder? We do not have you listed as an authorized contact.

  Customer Answer

  Date: 12/07/2023

  I did not get a notification that the company responded. I would like to keep this complaint open because it has not been resolved. They asked for another name, but my name is ******************************* and it is under my name. 

  Business Response

  Date: 12/20/2023

  Hi *****,

  Thank you for reaching out through the Better Business Bureau to express your concerns about the services provided by our company. We take customer feedback seriously and appreciate the opportunity to address the issues you've raised.
  First and foremost, I apologize for any frustration you've experienced with our pest control services and customer support. It is our goal to provide efficient and effective solutions to all pest-related problems, and I'm sorry to hear that we have not met your expectations in this instance.

  Regarding the issue with ants around your home, I understand your dissatisfaction. Our service guarantee includes free touch-up visits to ensure customer satisfaction and effective pest control. From our records, it appears that we have provided one touch-up visit so far. We do want to clarify that wasps are a separate service, as outlined in the Service Agreement we've attached. 
  

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 20868204
  
  I am rejecting this response because:

  Your statement is not true. You can use whatever terminology you like for your visits such as touch *** or whatever you would like to call them, but the fact is that you have been to my home 5 or 6 times and not once has the issue with the ants been resolved even after we brought it up multiple times. So you have not resolved the issue that you were originally hired to resolve. As far the wasps being separate...this is not true either. We were told that they would be removed and if you are now saying that is not the case, then why did your people already remove one of the other nests earlier in the summer and why did they hang a wasp catcher on my fence. They have provided wasp removal services already. They just halfway did the job.

  You have proven with all of your past visits that your company is not capable of doing the job properly, so another visit is just as worthless. Since you can not fulfill your end of the contract, it is only fair that you release me from the contract and give me a refund. I should not be required to fulfill my end when you have not fulfilled yours.

  Sincerely,
  
  *************************

  Business Response

  Date: 01/15/2024

  BBB,

  Attached you can see that the customer has only had 3 regular quarterly service visits, and one free follow up. As part of our Service Agreement, our 100% guarantee is available to this customer in between his regular service visits. He has not had a regular quarterly service since 9/15/23 and it now outside his service window.
  

• Initial Complaint

  Date:11/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service May 2023 after a salesperson visited me on multiple occasions, offering all kinds of discounts and offers. After the negotiation process, it seemed like there was very little risk in signing up for the service because I had the impression I could leave at any time if I wasn't satisfied.After the first service, I noticed almost no change at all in the insects around my house. I realized that the service probably didn't work very well, so I contacted them to cancel my account. I was under the impression that I could easily leave if it didn't work out, which is why I tried to cancel at this point.Well, they convinced me to stay by offering a touch-up appointment, which I agreed to. After the touch up appointment, I realized that the service still wasn't working well for **** tried to cancel several times by contacting them over email and using the contact form. I was told to contact their customer service line, which was impossible to reach anyone. At this point, another service appointment was scheduled despite me wanting to cancel. I had no way to stop the service.Today, I tried to cancel the service, but it took me 20 minutes of essentially begging the customer rep to be told that he would cancel my account - he would not take "I'm not interested" as a valid answer. Then, I was told that I would be charged $150 to cancel my account! So now I have the outstanding balance from a service appointment that I didn't want and a cancelation fee that I didn't know about - totaling to $294! The sales rep made me think this was a low-risk subscription that I could easily leave without paying a fee. When I looked at my customer portal, there is no such document that details any sort of terms and conditions about a cancelation fee. I can't even find an email in my inbox with any kind of signed contract. If those terms were in any kind of agreement, the company clearly obfuscates this until it's too late to do anything about it.

  Business Response

  Date: 11/30/2023

  Hi ***,

  We are truly sorry to learn that the pest activity has not decreased as expected. At EcoShield, we take our commitment to customer satisfaction seriously, and your experience is important to us. Our 100% guarantee, as outlined in the Service Agreement reviewed with you at the time of sign-up, is a testament to this commitment. For your convenience, a copy of this agreement is attached.
  
  Please remember that we offer free touch-up visits between regular visits to address any persistent issues with pests covered under our guarantee. As a gesture of goodwill and in recognition of the inconvenience you have experienced, we waived the outstanding balance of $150 on 11/8/23. We confirm that there are no other charges pending, and your account is now closed.

• Initial Complaint

  Date:11/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2023 a door to door salesman came to our door from Eco Shield pest Services saying our neighbors have signed up for their services for quarterly treatment. And that there was a major bug problem in our area. My husband and I said ok well have a treatment done. We were then informed that this had to be quarterly and indoor would be additional. We tried to cancel this and they are saying it will cost me $200 to have it cancelled after they do the quarterly spray for another $279. Their customer service is rude and condescending. I told them up front we didnt want a contract and wanted only to contact them as needed. Im on disability and a limited income and cant be paying for services I dont need. I need this canceled and then not to charge me a fee for cancellation since I didnt even know I had a contract.

  Business Response

  Date: 11/09/2023

  BBB,

  This consume is from ********. We only service the Denver South area of ********. Please remove as this is not our customer.

• Initial Complaint

  Date:11/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with EcoShield this summer when I had a sales member for the team ring my doorbell. I had told him I wasnt interested in signing the agreement initially and he told me I could cancel at anytime. After much persistence on the sales members side, I signed the agreement after he stated twice that I could cancel at anytime free of charge. I have been very unhappy with their service as they came a time I said I wasnt in town and needed to cancel. They came anyways and only sprayed the exterior, not the interior or garage as I wasnt in town. However, they charged me the full fee even though only exterior was completed. They sprayed, then a week later I saw a black widow outside of the garage where they had supposedly sprayed. I called the company and didnt hear back for a week. I asked that they cancel my service as I havent been impressed with the companys communication or product- I have seen way more spiders compared to my old company I was using! A month later- I get a text saying they are scheduled to come out and spray AGAIN. I called them and yet again, asked for my service to be cancelled. They informed me that I am unable to cancel as I signed a 2 year agreement. I explained to them that I was told TWICE that I can cancel at anytime. I asked to speak to a manager and was on hold for over 10minutes and wasnt able to wait as I had to go into a work meeting. I explained I would NEVER have signed this if I wasnt told I could cancel at ANYTIME. I want this service cancelled right away as I was told I could do so. Please help get this rectified. THIS COMPANY IS A SCAM

  Business Response

  Date: 11/25/2023

  Hi ******,
  
  I appreciate you taking the time to share your concerns. I want to provide some clarification regarding the pricing structure for our services. The quoted price per visit primarily covers the exterior service of the home, and interior services are complimentary upon a customer's request.
  
  In recognition of your situation and to alleviate any frustration, we have decided to waive the $150 balance associated with canceling prematurely. We sincerely apologize for any inconvenience this may have caused. I want to assure you that there are no additional charges, and your account is now closed.

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a predatory company that is extremely deceptive in their sales and what they tell regarding the dollar amount is a lie. All hidden costs

  Business Response

  Date: 11/20/2023

  BBB,

  The address included in this complaint is for the ************ ** area. Please remove as we only service the Denver ** area.

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for service on or around August 21, 2023. First service was only half done and was provided a $50 credit on next service with ********** in ******** - salesperson. Next service was performed on or around Sept 28. My bill did not reflect the credit. They were notified it was incorrect multiple times:1. Oct 1 at 11:01 AM MT - email reply to original invoice 2. Oct 13 at 9:36 AM MT - remail reply to your "reminder" my bill was due, indicating you had not replied to my Oct 1 email OR correctly billed me 3. Friday, Oct 13 at 9:02 AM via test - reply to text ***************** 4. Oct 28 via email 5. Oct 29 via text to **********, again on Oct 30 6. Verbally to ****** on Oct 27 7. Via Text on Oct 27 8. Via email on Oct 27 9. Oct 28 via text As well as multiple other times. I know they actively check text and emails as I have gotten replies on service reminders. They are choosing to ignore me and try to bully me into overpaying.I have tried to contact their CFO and CEO, no response. There is no way to reach a local office, and calling them to ask for an escalation does nothing. I have repeatedly told them that 1-They are no longer authorized to contact me in any way except writing, yet they continually call at least once, if not twice a day. I have told them I want details, in writing, how to cancel my service. They do not respond.I have also told them they are not authorized to perform any further work at my home.

  Business Response

  Date: 11/15/2023

  Good afternoon *************************,
  
  This is ****, the Director of ************* at ********************. Just wanted to write you to confirm that all of your past due balances with the company have been waived as an Act of Good Faith. I apologize for any frustration or inconvenience you encountered previous to being provided a resolution to your problems. As stated on our call, if you'd ever like to give us another shot, I'd be happy to welcome you back with a complimentary initial service in order to re-instill your trust in what I know could be a much better customer experience than what you had this time. Thank you for your patience / understanding, and for helping me get this resolved for you.
  
  

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted an intermittent service 3.5 weeks ahead of my quarterly service, and they wanted to make it my quarterly service. They say that if we see any bugs in between quarterly services, they will come out at no charge. I told them I wanted to cancel my relationship with them due to the fact that this was on September 25th and my regular service would have been Oct 17. I feel they have lied to me about the "in between" complimentary services. To add to that, during the summer, they scheduled an appointment and canceled twice. This is not a company I want to work with any more. I wish I had read the reviews on this site. The young man who came to my door to sign me up assured me there would be no cancelation fee.

  Business Response

  Date: 11/13/2023

  Hi Cj,

  Can you please confirm your relation to the account holder? We do not see you listed as an authorized contact on the account.

  Customer Answer

  Date: 11/13/2023

  This complaint has been resolved through direct communication with the company. You can close this complaint.

  Customer Answer

  Date: 11/20/2023

  Please close this complaint. I was able to resolve this issue directly with the company. They had my full name on the account but I am the account holder. 

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a representative from EcoShield come to my door that said there was a neighborhood discount for pest treatment. We were having spiders in the house, and wasps outside. This was told that it was a 3 step process. 1st treatment was to eliminate adult pests, 2nd treatment was to kill the eggs, and 3rd was ongoing treatment. We had our 1st treatment, and there was no decrease in spiders in the house, but an increase. In addition, the technicians forgot to treat for wasps. I waited about 2 weeks to see if it took a little time to work, but no, it did not work at all. I cancelled my service and was charged an additional cancellation fee of $150. When I called in to customer service to inform them that the service did not work, and that I would like a refund, customer service was from *************** and the rep kept calling me "bro". All I ask is that you truly listen to your customers and have some integrity. If the product worked as promised, I would have stayed a customer, but as a business, it is your responsibility to do the right thing by your customers. Future potential customers need to be aware of the time and frustration that others have gone through.

  Business Response

  Date: 11/02/2023

  Hi *****,

  As outlined in the Service Agreement, "After the ****************** pest activity levels will continue to decrease as additional regular services are performed. These services will establish and maintain a protective barrier around your home. In between services, if you are seeing more than the occasional pest, please call for a free touch-up."

  We reviewed your account and you only had the initial visit. The egg cycle would have taken place on 9/7/23, but you requested to discontinue. Due to this, the $150 annual commitment discount payback was added. 
  
  

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20719031
  
  I am rejecting this response because:  how it was described to me by the service consultant is that the first treatment would kill the live adults, which it absolutely did not.  The second treatment was specifically intended for the egg cycle.  Once we realized that the first treatment did not work at all, and the technicians completely missed treating the wasp areas, it was apparent that this was a service that I did not want to continue with my hard earned money.  Quite frankly, the customer service that followed was extremely frustrating, and wish you all would do the right thing in taking care of your "customers". 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled account May 2023. ******************** continues to collect payment and refuses to return calls, emails, and requests for reimbursement.

  Business Response

  Date: 11/02/2023

  Hi ******,

  Can you please include the address associated with the account?