Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two technitions came to my door on July 31, ***************** to spray my home for insects. I told them yes they could but I only want them to spray today, and I would call them if I wanted them to come back out to spray again. The technition said he would let the office know. I did not recieve any paperwork that day, and I initaled what I thought was for my payment for the days treatment when I paid the $159. I have been harrassed by them through emails and calls saying that I was in a contract with them, that I still owe for the rest of the year. They said I still owed for August , October and December. They text me on 8/28 and said to text back yes for them to come out and treat the yard. I did not text yes and did not see the text until later in the day. They ended up coming anyway and sent a message that they had treated the front yard but the gate was locked and could not get into the back yard. Nobody in the household knew they were in our yard, and they were told previously that I did not want another treatment. I had paid the $159. for their treatment in July and that is all I wanted. I want them to drop pursuing me for the rest of the treatments I did not want. They are very deceptive in the way they do business. I do not want anymore contact from this company. I would never recommend them to anybody.

  Customer Answer

  Date: 10/04/2023

  Ecosheild Pest Solutions-Denver South

  ****************************************************** 

  ************

  Business Response

  Date: 10/28/2023

  Hi ****

  Thank you for reaching out to us and providing us with an opportunity to get your concerns addressed. We understand that you are having concerns about the Quarterly/Bi-monthly subscription service plan you signed up for. I want to start off by apologizing for any possible misunderstanding regarding our services.Transparency and communication are our utmost priorities as a customer service-centered business and we strive to clearly communicate and inform our customers of the benefits and terms of our services during the signup process.

  We take practicing transparency with our customers about the details of our annual plans very seriously. We want every member of our family to be happy, informed, and eager to receive year round protection. We reviewed your account to ensure that all of the t's were crossed regarding our transparency within the setup process, and we were able to confirm that you signed your annual service agreement, and received / replied "yes" to your Welcome to the Family text. this text is our version of two factor verification regarding our annual agreements. It is sent directly to the customer's cell phone and reviews the nature of our annual agreements, as well as the request for the Annual Commitment Discount to be repaid upon early cancellation. When we receive a "yes" to this text, we assume that a customer has fully reviewed / authorized the terms of their annual service plan, which is why we invoiced you for the Annual Commitment Discount when you needed to cancel early. 

  As an act of good faith towards you, we went ahead and waived the $150 invoice for canceling prematurely. The remaining balance is $159 for the service that was performed on 8/28/23.

  Customer Answer

  Date: 10/29/2023

   
  Complaint: 20644658
  
  I am rejecting this response because: What I signed on the day that the tech came out was on his phone, I did not get a receipt nor did I have one emailed to me the day of the service. I told the tech the day our home was sprayed outside and inside that I only want one treatment done, that I will call if I wanted another treatment, he said he will let the office know that. The comany sent a tech out again and I did not authorize that person to be on my property. I owe 0 to this very deceitful company.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 11/07/2023

  The action did not solve the problem. A company does not have the right to demand that a one time client allow them to continue their service when it is not requested. They want me to pay for a year of spraying my home when I only wanted a one time service. This matter is not closed as they continually are harassing me by calls, text, letters and emails. This matter has not been solved.

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  from: ***************************** <********************>
  to: Better Business Bureau <*****************************************>
  date: Oct 2, 2023, 3:23 PM
  subject: Re: You have a New Message from BBB Regarding Complaint #********
  
  I think I filed this under the wrong EcoShield branch. The info I get on my bill says "EcoShield Pest Solutions- Denver South" but the address is PO Box *****. *********, ** 89193-2170. Any way we can update this to that proper business? 
  

  
  

  Customer Answer

  Date: 10/02/2023

  ********* from EcoShield came to my door selling me his company's services. He says he's the owner of this franchise. I had **************** and it was good but not great. ********* said they'd do so much more than ******** was doing. He went all around my house pointing out poisonous black widow spider webs. Said they'd clear all that out, spray the yard in addition to around the house and they'd all go away. The contract has a termination fee and a customer service guarantee. ********************** came to my house once. Did about 10% of what they said they'd do. Like ********* told me, if there were any issues to contact him and they'd clear it right up. After doing basically nothing the at the first appointment, he said they'd get the rest at the next monthly appointment. We told him that we couldn't wait a month. We were seeing poisonous black widow spiders inside our home for the first time ever, and we were seeing them all over the yard. This never happened with terminix. We have two young kids- a 1.5 year old and 3.5 year old. Black widow bites can be fatal to these boys. We called, emailed and texted ********** and after telling us they'd come back in a month, he stopped answering our calls or texts. So purely for our own family's safety, we had to get Terminix back ASAP. EcoShield completely failed to execute its satisfaction guarantee. Instead we had a home overrun by poisonous spiders and no response from them after saying "just wait a month." So we notified ********* saying if he didn't respond, we have no choice but to cancel service. We obviously aren't going to pay the termination fee, because they were unwilling to do even the bare minimum to satisfy us. They said they'd send us to collections because the contract says no cancellations. But they MUST be held to some sort of standard. We just want out of the contract and are unwilling to pay a cancellation fee given how egregiously they misrepresented their services.

  Business Response

  Date: 10/20/2023

  Dear *****,
  
  Thank you for taking the time to share your feedback with us. We want to extend our sincerest apologies for any frustration or inconvenience you *** have experienced during this process. To address your concerns and provide additional context, we are attaching a copy of the Service Agreement for the reference of the Better Business Bureau.
  
  As outlined in the Service Agreement, the initial service acts as a flushing agent for pests that *** be nesting in various cracks and crevices. Subsequent regular services are intended to establish and maintain a protective barrier around your home. The cumulative effect of these services helps reduce pest activity over time.
  
  We understand that you have chosen to discontinue our services. As a goodwill gesture, we have waived the $150 balance related to canceling the agreement prematurely. However, we regret that we cannot provide a refund for the initial service, as the service was indeed rendered.
  
  We value your feedback and hope that this information helps clarify our service procedures and the associated charges. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is important to us, and we are committed to addressing any issues to the best of our ability.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company stated that you could cancel their contract at anytime if you were not satisfied with their services; however, they fail to tell you that there is a $150 cancellation fee. Their sales representatives make a lot of promises, make it sound like there are no problems with canceling, but fail to tell you about the $150 cancellation fee. This company and their employees (sales reps are fraudulent)!

  Business Response

  Date: 10/13/2023

  Hi *****, 
  
  Thank you for taking the time to reach out to us. I want to apologize for any possible miscommunication during sign-up. I understand there may have been some confusion during the process of signing your contract. I have attached a document to this response that goes over the full length of your contract. At the bottom of the contract in the teal/blue colored paragraph, it does state that if for any reason you decide to cancel before the completion of your contract, you are responsible to pay back the annual commitment discount payback charge which is the initial discount given at the time of service. I again apologize if this wasn't verbally expressed to you. 
  
  At this time, we will be unable to process a refund due to the signed contract on the account. If there is any other questions or concerns you have, please don't hesitate to reach out. 
  
  Best, 

• Initial Complaint

  Date:09/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a one-year contract with EcoShield Pest Solutions South Denver on 6/18/2023. The main concern was wasps present in both the front and back yard, specifically the porches. The sales representative (name available if needed) promised that EcoShield would take care of the problem and that he would personally be responsible to see that it was done. He promised to send "his very best team" out.The first treatment was done 6/19/2023. Wasp nests and wasps continued to be visibly present.Repeat treatment was done a few days later and wasps and wasp nests still continued visibly present.I called requesting a third attempt twice more, but no one ever showed up.I thought we were through with this company. Then about 4 weeks later, they started calling, texting and emailing for payment. I responded to each contact either by phone or text explaining the situation and stating that I was not going to pay for the service which did not provide what was promised. EcoShield would not negotiate. Their only solution was to come out and try again and for us to continue the contract. Now they have added fees and sent a collection agency after **** do have several if not most of the texts and a record of phone calls made.

  Business Response

  Date: 09/28/2023

  BBB,

  We appreciate your efforts in facilitating communication between us and our valued customer. We would like to take this opportunity to provide further clarity regarding the concerns raised by the customer.
  
  Our ***************** agreement is designed to establish and maintain a protective barrier around our customer's homes, which in turn aids in the reduction of pest activity over time. This commitment to ongoing service is explicitly articulated in our service agreement, particularly under the "Year-round perimeter protection" section. It states, ****** services will establish and maintain a protective barrier around your home. In between services, if you are seeing more than the occasional pest, please call for a free touch-**."
  
  In response to the customer's concerns, we took proactive steps on August 18, 2023, by offering multiple resolutions aimed at addressing the issue and ensuring our customer's satisfaction. These proposed ********************** included scheduling a visit from a manager, providing a fifty percent discount on the next service, and reducing the service price. Unfortunately, all of these well-intentioned resolutions were declined by the customer.

  Given our ******* attempts to resolve the matter and our unwavering commitment to honoring the terms of our service agreement, we must respectfully clarify that we are unable to waive the $70 balance associated with the initial service visit. Our dedication to providing quality service and adhering to the terms outlined in our agreements is paramount, and we believe that these principles underpin our approach to customer service.
  
  We remain committed to working with the customer to find an equitable resolution that aligns with our service agreement and the terms to which both parties agreed upon signing. We greatly value our customer's satisfaction and are dedicated to addressing their concerns within the bounds of our contractual agreement.

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20593980
  
  I am rejecting this response because:

  EcoShield did not fulfill the terms of its own contractual agreement that states, ****** services will establish and maintain a protective barrier around your home. In between services, if you are seeing more than the occasional pest, please call for a free touch-up."

  EcoShield had been out twice and wasp and wasp nests were still visible both in front and back of our house. I called for a third attempt and were told someone would be out in three days. No one showed. I called for a fourth time, and again **** told someone would be out in three days. Again, no one showed. At this point I assumed the contract was null and void.

  A full two months after the date of the contract, EcoShield started requesting payment for payment for a service they did not fulfill. That is pretty darn close to the time the second quarterly service should have been performed. Additionally, in their response, they said they would send out a manager. However, that was not the case. They offered to send out a "fully certified" technician crew. Does that mean the first two crews that came out were not fully certified?

  Another irritating factor was that the sales representative indicated two neighbors had given EcoShield a five-star review.  When verifying, I was told by each neighbor that was not the case.  I felt I had been lied to, thus leading me to question their claims for total customer satisfaction as we experienced in the inadequate response to our concerns about the first treatment. 

  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 10/05/2023

  Dear *******:

  Did you see my response sent 9/28/2023 attached below? Bottomline is EcoShield did NOT fulfill the terms of the contract, they lied to me on several occasions, and the customer service was terrible.  Hopefully this case can be reopened with the additional information I included in that prior correspondence from 9/28/2023.

  Thank you,

  ***

  ___________________________________________________________________________________________________________________________________________

  9/28/2023

  Complaint: 20593980
  
  I am rejecting this response because:
  EcoShield did not fulfill the terms of its own contractual agreement that states, ****** services will establish and maintain a protective barrier around your home. In between services, if you are seeing more than the occasional pest, please call for a free touch-up."
  EcoShield had been out twice and wasp and wasp nests were still visible both in front and back of our house. I called for a third attempt and were told someone would be out in three days. No one showed. I called for a fourth time, and again **** told someone would be out in three days. Again, no one showed. At this point I assumed the contract was null and void.
  A full two months after the date of the contract, EcoShield started requesting payment for payment for a service they did not fulfill. That is pretty darn close to the time the second quarterly service should have been performed. Additionally, in their response, they said they would send out a manager. However, that was not the case. They offered to send out a "fully certified" technician crew. Does that mean the first two crews that came out were not fully certified?
  Another irritating factor was that the sales representative indicated two neighbors had given EcoShield a five-star review.  When verifying, I was told by each neighbor that was not the case.  I felt I had been lied to, thus leading me to question their claims for total customer satisfaction as we experienced in the inadequate response to our concerns about the first treatment. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unknowingly entered into contract for pest control services effective 7/18/23. The ecoshield sales person said that a one time service that is usually $389 a treatment had a $200 discount for $189. I told the gentleman that I cannot get locked into a service contract and he told me I can cancel at anytime. I need to cancel the service because like I told ecoshield sales rep I need to travel and stay in ************** for several months. I feel the ecoshield sales rep was deceitful and was not totally truthful about the contract. I also was never givin a hard copy of the contract and signed the sales rep **** which I could barely see. My services should be cancelled and no cancellation charge applied due to ecoshield bad business practices.There is nowhere in the contract that specifically states how many service treatments are required. This is 100% fraud against consumers.

  Business Response

  Date: 09/21/2023

  BBB,

  This needs to be sent to the EcoShield ********* location as this is not our customer.

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed up for pest solutions in July 29th. They were supposed to be inside my home in two days that Monday to spray the inside of my home. They have not yet come to service my address. I want my money back and to cancel the service agreement contract because they fail to show up. It is difficult to get a hold of them over the phone too

  Business Response

  Date: 09/21/2023

  Hi *******,
  
  I hope this message finds you well. I wanted to extend our sincerest apologies for the inconvenience caused by the rescheduling of your service visit on 9/6/23. We understand the importance of timely and reliable service, and we regret that we were unable to meet your expectations on that occasion.
  
  Our records indicate that we made every effort to accommodate your request by rescheduling the service for 9/8/23 in the morning, as per your preference. However, we encountered a challenge during this visit as no one was present at home to grant ****** for interior treatment.
  
  We understand how frustrating this experience must have been for you, and we are committed to making it right. We tried reaching you again this past week, but haven't heard back.

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel services with this company multiple times. They will not call me back or respond to my emails. I signed a one-year service agreement well over a year ago that is now over, yet they still come to my home and charge me for services. I got home the other day and one of their employees was trespassing in my backyard without my permission and without me being home. I haven't signed another contract, so they should not be charging me or showing up to my home. I don't know what to do, I feel trapped as they will not let me out of services.

  Business Response

  Date: 09/21/2023

  Hi ***,

  I wanted to provide some clarification regarding the recent service appointment and the closure of your account.
  
  Our records indicate that we diligently sent appointment reminders to you on August 30, 2023, using multiple channels, including email, text messages, and voicemail. We also have confirmation that the email notification was opened, indicating that you were made aware of the scheduled service.
  
  Furthermore, I'd like to confirm that your account was officially closed on September 5, 2023, following a conversation over the phone. We have processed this request as per your instructions.
  
  If you have any additional questions, require further information, or have concerns that need addressing, please do not hesitate to contact me at ************************************************. 

  Customer Answer

  Date: 09/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It still does not resolve the trespassing issue, but I will accept it.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unsolicited door-to-door salesman misrepresented the contract details, assuring me that I could cancel any time, but never saying that the second visit (in 30+days) would be an additional $149 above the first $149 that I paid. The follow-up visit did not happen when scheduled, and there was no evidence of any treatment.******** care rep tried to keep my business by offering a credit toward my initial visit leaving me with a balance of $79.50 and additionally offering a reduced rate of $95 for future visits.However, nobody from customer care or billing services would acknowledge this offer and I kept receiving more bills with different balances. ******** care reps are in another country and could not connect me to a local office. Finally, after much back and forth, someone named **** called and I told her I would send my summary of issues, which I have attached below. I paid the balance of $79.50 on August 11, and requested an end to service and a zero balance on my account.

  Business Response

  Date: 08/23/2023

  Hi ******,
  
  We sincerely appreciate your feedback regarding this matter. Transparency and clear communication are fundamental principles we uphold within our business, and we deeply regret any confusion that *** have arisen.
  
  We would like to emphasize that our commitment to transparency is reflected in the comprehensive information provided within our Service Agreement. This document outlines all the terms, conditions, pricing details, and associated benefits. Following your sign-up, a copy of the Service Agreement was sent to your personal email for your review and to address any questions or concerns you might have had.
  
  We want to assure you that your concerns have been heard and acknowledged. As a goodwill gesture, we have honored the $74.50 credit for the egg cycle visit that took place on 6/12/23. It is important for us to demonstrate our dedication to customer satisfaction.
  
  Regarding the current balance of $150, please understand that this represents the discount we initially provided to you as part of your agreement. This is the amount we request in return, given the decision to cancel the Agreement prematurely.
  
  Your satisfaction is of utmost importance to us, and we are committed to addressing this situation appropriately. Please do not hesitate to reach out if you have any further questions or require additional clarification. We value your business and appreciate your understanding.

  Customer Answer

  Date: 08/31/2023

   

  UPDATE:

  The business cleared my account balance as requested, so the matter has been satisfactorily resolved.

  Thank you.

• Initial Complaint

  Date:08/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company will not let me out of my contract with no early cancellation penalty despite the fact that they can't / won't perform the work that the sales representative sold to me.When the EcoShield sales rep sold me the package I signed up for we walked my entire property with ****** pointed out the specific areas that needed to get treatment. It was mainly the perimeter of the back yard & side yard that is lined with small landscaping rocks as that is where we see the most bugs, spiders, etc.When calling today to get a touch up treatment the customer service rep informed me that they can not & will not spray the rocks around my perimeter as it is against ******** law. So I requested that since the company can not & will not perform the service that the sales rep sold to me, that I be allowed to cancel my contract with no early cancellation penalty.EcoShield acknowledged on the phone with me that they are currently re-training their sales reps that they can not make this promise anymore (to spray rocks along the perimeter). This to me says that their sales reps were making promises that they can't keep. Since they can't treat the areas the sales reps sold me on why should I have to stay in the contract? Nothing changed with my needs, the only change was Ecoshield finally learned that they can't treat certain areas.Because of this I have no need for the service. They can't treat the area they sold me on, so I should be able to cancel with no cancellation fee. So far they have refused to let me out of my contract. I'm also concerned that all of the treatments I've paid for thus far, my guess is they have never treated the areas they agreed to. I know that is probably money down the drain and I have no recourse with previous services. But why should I have to continue to pay for a service that they refuse to provide, but told me that they would upon signing their contract?

  Business Response

  Date: 08/25/2023

  Hi ***,

  We appreciate you taking the time to share your concerns with us. Your feedback is invaluable in helping us continuously improve our services and customer experience.
  
  Regarding your request for treatment in specific areas, we want to clarify that our licensed technicians adhere to strict guidelines to ensure the safety and effectiveness of the treatments they apply. These guidelines are designed to maintain a balance between addressing pest issues and safeguarding the well-being of you, your family, and your pets.
  
  If you had been experiencing pest activity in the areas you mentioned, we would have been more than happy to address this with a free follow-up visit. Customer satisfaction is our utmost priority, and we want to ensure that you receive the quality service you deserve.
  
  We apologize if there was any confusion or miscommunication regarding the treatment areas. Our goal is to provide clear and transparent information to our customers so that they have a comprehensive understanding of our services.
  
  In light of your experience, we want to show our commitment to your satisfaction. We have decided to waive the $150 annual commitment discount payback, as an act of goodwill. This means that you will not be billed for this amount, and your account will be closed without any further financial obligations.

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/6/23 I had my quarterly pest control service provided and the technician advised that if we saw any increased bug activity in our home that I should schedule a follow-up. That is exactly what happened, and the follow-up service was performed on 7/12/23. With no notification or authorization by me, my debit card was charged $328 for the follow up service! This is almost double what the quarterly service charge was and again, I was not advised or notified there would be an additional charge. I have attempted to contact the company numerous times, each call gets answered by a "customer service representative" but they are not able to help and try to transfer to me to the "local Office". The calls are never answered and each time I call back I go through the same routine. I have sent e-mails as well, but have not received a response. I am done with this company and would like to cancel my account.

  Business Response

  Date: 08/06/2023

  TO BBB

  This person submitted a complaint to our business in Denver ********. This person lives in ****************, please remove this complaint from our business profile as this is not one of our customers.