Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales representative by the name ***** come to my house several time in the course of a few hours. My teenage daughter at one point answered the door and told him we were not interested. ***** continued hanging around my house to the point that my daughter called my neighbor for help because she needed to leave for work and she was worried about what ***** would do. I got home and ***** was waiting for me as I exited my car. ***** started to talk to me when my neighbor came over and told him to leave and that he was harassing my daughter. Well that is when it hit the fan. I asked ***** to leave my property immediately and that is when ***** started lying to my saying that my daughter invited him into my garage and backyard, which she never did. My daughter has anxiety and she would never invite a stranger. At that time I contacted the company to file a complaint and I felt I was very much blown off, next thing I know my neighbor and ***** was in full confrontation yelling at me each other and the police where called. I was very close in filing a trespassing chargers which I was told I can by the police but because no one wants to be tied up in court. I cant believe a company would be so disconsiderate and totally disrespectful to me and my neighbor on my property. ***** needs to be fired, and your employees need to be retrained before one of them gets arrested or hurt.

  Business Response

  Date: 08/10/2023

  Hi ******,

  First and foremost, I want to offer a heartfelt apology for the interaction that you and your family had with one of our ****** Sales representatives, specifically *****. It deeply concerns us that you encountered behavior that was not aligned with our company values and commitment to exceptional customer service. Please know that we take this matter very seriously, and I assure you that it has been escalated to the Sales Manager responsible for overseeing ***********
  
  I sincerely regret any distress or discomfort that this incident may have caused you and your family. It is never our intention to create an environment that feels anything less than professional and respectful. We truly value your feedback, and we are committed to addressing this issue promptly and appropriately to ensure that such behavior is rectified and does not recur.
  
  Please rest assured that we are actively taking steps to address this situation and to provide further training and guidance to our sales team. Our goal is to ensure that every interaction you have with our representatives is positive, respectful, and aligned with our company's values.

  Customer Answer

  Date: 08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into contract for pest control services effective 7/23/21. Contract is very clear that it is for a period of 24 months. I called on 7/25/23 to cancel the services and was told I was required to have them complete 1 more service at $139.00 otherwise I would need to pay a $150 cancellation fee. This company will not allow me to cancel a contract that has expired and is forcing me to continue services after the contract time period has expired. There is nowhere in the contract that specifically states how many service treatments are required. This is 100% fraud against consumers.

  Business Response

  Date: 07/28/2023

  Hi ****,

  This is a snip of what is found at the bottom of the Service Agreement you kindly attached to this complaint. "The agreement term is contingent upon the customer staying on schedule for their assigned and agreed to number of services outlined above over the term of the agreement. If the customer falls off schedule to the outlined service schedule, this will cause the term of the agreement to extend until the amount of services agreed upon have been completed.  I have read and agreed to the terms and conditions of this agreement including any additional terms and disclosures listed above. I confirm that my email address is entered correctly and agree to receive my agreement, additional disclosures, and future account notifications electronically."

  You completed your final service today, 7/28. Please let us know how you would like to move forward. We would be happy to postpone until spring as you previously mentioned.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20376054
  
  I am rejecting this response because: The contract does not specify any specific number of services that needed to be completed over the course of the 24 month period. I never once rescheduled any of your services. Therefore my contract was up after 24 months, but when I called to cancel I was forced to pay for another treatment or face a $150 cancellation charge even though my 24 month period was up. This is breach of contract by this contractor. Rest assured that I will never use your company again and will make certain any of my neighbors that use your service will know about your awful customer service I was given over the phone. 
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesperson came to my home offering 2 applications for $189 of pest spray on the outside of my home. I decided after realizing this would be a more than 2 times recurring service (which the salesperson should have stated!) to cancel due to feeling deceived. When I called customer service the woman stated I have a 12-month contract!!. She refused to cancel and said she could lower my bill to $40 to which I said no I want it cancelled immediately. I was never told this and was led to believe I would be paying for only 2 applications. Judging by almost every other complaint against ecoshield I have read this is a standard dishonest unethical practice and would like my service immediately canceled and for them to never step foot on my property again. I cannot believe that in this ************* exist with such shady practices.

  Business Response

  Date: 07/28/2023

  Hi *******,

  Thank you for reaching out to us and providing us with your feedback. We value your concerns and want to ensure that your experience with our company is positive and transparent.
  To address the issue at hand, we have reviewed your account and attached a copy of the Service Agreement that you reviewed and signed. We want to ensure that you have a clear understanding of the terms you agreed to when opting for the quarterly subscription plan.
  Miscommunications can sometimes occur, and we certainly do not want you to feel trapped or dissatisfied with our services. As a gesture of good faith towards you, we have decided to close your account without any charges.
  Your satisfaction is of utmost importance to us, and we are here to support you in any way we can. If you have any further questions or concerns, please do not hesitate to reach out to us.

  Customer Answer

  Date: 08/06/2023

  Hello,

  I missed my 7 day window to respond and would like to.

  Thank you,

  *********************

  Customer Answer

  Date: 08/10/2023

  Thank you for your response and resolution.  We would like a document emailed to ** showing the cancellation and then we can consider the issue fully resolved.  

  Business Response

  Date: 08/14/2023

  Hi *******,

  Unfortunately, we do not have a document to send, but you can save this written confirmation that the balance is $0 and your account ******* is closed with us. 

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield rep just rang my doorbell at 8:30pm, ignored our no solicitation sign and several polite refusals of their service, and attempted to use fake neighbors names to try and build trust. When I stated I do not want any further contact with the company, ******* scoffed at me and said we wont be the only company bothering you. The cops will need to be involved next time someone from EcoShield approaches my home.

  Business Response

  Date: 07/26/2023

  Hi *****,

  We want to apologize for any uneasiness caused from the late unwanted visit. If you have a name or description of the sales rep, it would help us confirm whether this is one of our employees. 

• Initial Complaint

  Date:07/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had solicited door to door multiple times in my neighborhood. We are in the *************************** who clearly has a written process online that all door to door solicitors have a city badge and adhere to the no soliciting list. When I asked the salesperson if they were aware of these requirements they said, "No, I've never heard of it."Then when I am searching BBB to make a complaint I see many other replies about ignoring no soliciting and the company replies, "We promise we will address this." Sure....

  Business Response

  Date: 07/31/2023

  To BBB,

  This person submitted a complaint to our business in ******* ** regarding a city in ********. Please remove as this does not pertain to our business.

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20345020
  
  I am rejecting this response because the business has a responsibility for corporate compliance everywhere in *******. It's not ok to make an excuse about a different city.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/11/2023

  Hi *****,
  
  We appreciate you taking the time to share your concerns with us. Your feedback is important in maintaining the quality of our services. In order to address this matter appropriately, could you kindly provide us with more specific details? Specifically, we would like to know the following information:
  
  The date and time when the interaction occurred.
  The name of the representative involved, if available.
  The neighborhood and zip code where the interaction took place.
  This information will help us identify the individuals involved and take the necessary steps to ensure our team is delivering the best customer experience possible. We apologize for any discomfort you may have experienced and are committed to resolving this issue promptly.
  
  Thank you for your assistance in this matter. We look forward to hearing from you.

• Initial Complaint

  Date:07/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business solicits door-to-door, and the salesman continued to pressure me after I stated multiple times that I didn't want to hire them without doing some research. But he kept pushing, looking around my property, and pointing out things he would do and not relenting until I agreed. Afterwards, I did look further into this company and found out that what had happened to me has happened to other people, and followed the same script. They say they're in the neighborhood working on a neighbor's house, the truck is just down the street, that they've had a cancellation, and they can fit you into the schedule today. Well, I saw the truck enter the neighborhood to come work on my house, they weren't "just down the street". (we live next to one of the entrances) The salesman lied that they are a small local company. I have discovered they operate across several states. Their prices are almost twice what I paid a previous service. And I wrote to them requesting a cancellation two days afterwards, so this is within the three day window. They have been giving me the runaround - they didn't respond to me for almost 24 hours. Then when they called, the man who called said I needed to speak to the salesman who signed me up in order to cancel, then put me on hold to try to reach the salesman. He then came back on the line, said the salesman was unavailable, but that he'd call me back to confirm the cancellation. I asked if it was definitely canceled or if I needed to do something else. He said it was cancelled. Another 24 hours go by, and they contact me again stating they can't cancel without further information and I will be charged a cancellation fee.

  Business Response

  Date: 07/18/2023

  Hi *****,

  I sincerely appreciate you reaching out and bringing this matter to my attention. I want to extend my apologies for any frustration or inconvenience you may have experienced. Your request to close the account should have been honored and executed promptly.
  
  I want to assure you that the account has been officially closed, and there is no outstanding balance associated with it. I apologize for any confusion or delay in resolving this matter.
  
  Once again, I apologize for any negative experience this may have caused you. Your satisfaction is important to us, and we will take steps to ensure that such issues do not recur in the future. If there is anything else I can assist you with or if you have any further questions, please do not hesitate to let me know.
  
  Thank you for your understanding and for giving us the opportunity to address this situation.
  

  Customer Answer

  Date: 07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claimed that they were providing me a sign up discount. When I tried to cancel my service they charged me a $200.00 cancellation fee but, it was my understanding that was my sign up discount. Company claim that their product is all organic. It is not. Committed to provide quarterly services and retreat free of charge in between. They did that but, it was not effective. The original date of service was 5/30/2023. The next service date was 6/20/2023 for retreatment. Next scheduled service was supposed to be in July, however, I cancelled my service and closed my account. That process was a major battle. I still have bug issues both inside and outside of my home. The amount paid to date was $169.00 on 6/21/23. And, now they want me to pay a cancellation fee. They lied about their product and about the discount. And, their product did not solve the problem. Plus, they bullied and hassled me about canceling my service. Not a good company to work with. Bottom line is, I dont feel like I owe them a cancellation fee. I probably should expect a refund of my original payment for goods not delivered.

  Business Response

  Date: 07/26/2023

  Hi *********,

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused by the pest activity you experienced. Upon receiving your communication on 7/10/23, indicating that you were still facing pest issues and wished to cancel our services, we promptly offered a free touch-up visit to address the problem.

  In response to your pricing concerns, we further extended an offer of a lower rate and half off the next visit. Regrettably, all these resolutions were declined, and the annual commitment payback of $200 was added to your account due to the premature cancellation.
  

  We understand that unforeseen financial hardships can arise, and we are committed to being empathetic to our customers' situations. As a gesture of goodwill and in recognition of your concerns, we have decided to waive the balance of $200.
  Please be assured that there are no other charges associated with your account, and it has been officially closed.

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesman ignored a no soliciting sign, and continued aggressive sales tactics when questioned if he was trying to sell a service.

  Business Response

  Date: 07/12/2023

  Hi *******,

  
  Thank you for bringing this to our attention. We have escalated your feedback to the sales manager over your area. We apologize for any frustration caused.

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been a client for 10 years. Cancelled services in an email and text. They harassed and called daily. Forced to sit on the phone with them refusing to cancel the account. Said they need to talk to my husband. Really? The credit card and phone number provided are mine. They had every intent to trying to keep me as a client. No interest especially now. Will not recommend.

  Business Response

  Date: 07/10/2023

  Hi *******,

  We acknowledge your decision to cancel your services, although we would have appreciated additional information regarding the reasons behind your choice. We understand and respect your desire to avoid any further concerns or confirmations. Please be informed that your account has been successfully closed.
  
  We would like to take this opportunity to express our sincere gratitude for the nine years of business you have entrusted to us. Your support and loyalty have been greatly appreciated, and we value the relationship we have built during this time.
  
  Should you ever reconsider or require any assistance in the future, please do not hesitate to reach out. We remain at your disposal to address any questions or concerns you may have.
  
  Once again, thank you for your patronage, and we wish you all the best in your future endeavors.

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on July 2nd the Eco Shield door to door army flooded our town and started ringing doorbells with an extremely pushy sales pitch that I had to ask THREE TIMES to end and for the man to leave. As there is a lot of Car Theft in my town, I asked if the company had a solicitors permit to go door to door (Its the **** and they did not. the person Lied to me saying the company applied for one and was waiting. He was so rude I decided to go to the ***************** and ask. I was told that NO permit was applied for nor issued ad they received 11 complaints that day alone. The next day I found the SAME man (still with no permit) breaking the law and actually harassing my neighbors. I immediately called the police and they ordered him to stop immediately and issued the business a summons. Guess what... July 4th (National Holiday) these scam artists were back and knocked on my door again, I threw them off my property and called the police again who are in the process of issuing a second summons. I called the surrounding towns (******************* / ******** / ****************** / Wall and ********* and this same company had multiple complaints with NO Solicitors permit even applied. They are breaking the law, they harass local people and bang on your door all times of the day... be careful and always ask if they have a permit to go door to door and if they dont... CALL THE POLICE..

  Business Response

  Date: 07/25/2023

  Hi ****,

  Thank you for reaching out to us and providing valuable feedback. We want to extend our heartfelt apologies for any frustration caused by the behavior of one of our sales representatives. This behavior is not reflective of our company's values, and we deeply regret that you had to experience it.
  
  Please be assured that we take such matters very seriously, and the sales manager in the area has taken immediate action to address the issue. Necessary permits have been applied for and obtained to ensure compliance with all local rules and regulations moving forward.
  
  We understand the importance of adhering to the highest standards of conduct and professionalism, and we apologize for falling short of these expectations previously.
  
  If you have any further questions or concerns, or if there is anything else we can assist you with, please do not hesitate to reach out to us.

   

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************