Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an Ecoshield pest guy (**********) who showed up on 08/12/24 to explain that there has been a black widow spider infestation in Denver. He showed me some webs in a corner of my garage and said that those are black widow webs and it could infest my townhome. He said he was treating this issue in other homes in our complex on that day and said he could do the treatment for a discounted price $139. He said the second treatment would be $189. I have been jobless since my layoff since April 15th, so asked him if I would to be able to cancel the service at any time. I asked him specifically if there was any contract to which he said there is no contract and I could cancel it anytime without disclosing the fact there is hidden fees for cancellation. They started reaching out to me again on text starting Thursday 09/05/24 wanting to schedule a follow up service. And I responded on text that I want to stop the service to which they keep spamming me with text saying that I have to call to cancel. So I called today September 10th morning to cancel the service and the sales specialist was extremely persuasive asking me to keep the service and stating he will give me discounts to which I said no. The support said that I had signed a contract which binds me to pay $150 discount for the original service they had done on 08/12/24 for which I had already paid $139 on 08/12/24. I got an email invoice today for the additional $150 which they will charge my credit card today. The Ecoshield guy who showed up on 08/12/24 hid the cancellation fee and contract details and scammed me into signing into this service. They will make you sign an agreement on the phone using sms text without disclosing the contract and the hidden fees. Most people usually fall for it and sign it cause no one reads a long agreement on the phone. This is a scam business who go home to home scaring people about black widow spiders and selling them a service with hidden costs. Please help resolve this issue.

  Business Response

  Date: 09/13/2024

  Hello, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please have the business to be upfront about these yearly contract and the cancellation fees when they initially talk the customers. They never tell you about that it is a contract nor do they tell that the discounted price is based on you fulfilling the contract and that you have to pay the discount difference if you cancel the contract. I am not the first one who has run into these as you can see other who have reported the same experience to BBB.

  Sending a contract to someone on text is not an option because no one has time to read it. They should be very clear about the fact that this is an anuual contract and there is cancellation fees when they have the **** talk to customers when they sign them up. I do not want other customers to go through the same experience as me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the service and customer support I have received as a customer under account number ********* initially signed up for your pest control services on August 23, 2023, despite having previously canceled due to poor performance. Your sales representatives assured me that significant improvements had been made, and I was convinced to give ******* another chance. Unfortunately, my experience since then has only confirmed my earlier concerns.On two separate occasionsDecember 13, 2023, and March 14, 2024your technicians failed to show up for scheduled appointments, causing unnecessary frustration and inconvenience. Although a technician did come out on November 1, 2023, and again on July 24, 2024, to reapply treatments, the pest issue remains ************* addition to the ineffective service, my interactions with your customer support team have been exceedingly frustrating. Every call Ive made to address these ongoing issues has taken over 45 minutes, during which I have consistently encountered antagonistic and unhelpful representatives. On August 7, 2024, I spoke with *****, and on September 6, 2024, I spoke with ****, both of whom are supervisors. During these calls, I requested that my account be closed and discussed the associated fee. Despite the substandard service I had received, the company refused to waive the fee. I reluctantly paid the fee on September 6, ******* add to my dissatisfaction, my most recent interaction with a customer ********************** representative took 24 minutes to even begin addressing the issue, which further illustrates the inefficiencies in your customer support system.Given these repeated failures, I am extremely disappointed in both the quality of service and the level of customer care I have received. I expect a formal confirmation that my account has been closed and a response to the concerns I have outlined in this letter.

  Business Response

  Date: 09/23/2024

  Dear BBB Representative,

  We are currently reviewing the details of the complaint submitted against us. In order to thoroughly investigate and provide a comprehensive response, we kindly request a 7-day extension to finalize our review.
  Thank you for your understanding and consideration.

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this service hoping for an effective pest removal option for the bugs in my yard/house.After almost 2 years of service, This has been a colossal waste of time. I spoke with the yard technicians every visit, and continually pointed out encroachment of bugs / wasps / earwigs in my yard and home. When I called today to cancel my account I was told it was a 24 month contract - I was then given notice I had to pay 150 dollars to cancel my service. I was told that I didn't call into their main phone line and that talking to the actual yard / pesticide technician wasn't even documented, they had evidently always said there were no issues. They offered me 30 dollars off my next visit or 115 dollars per visit for the next two visits - but that would have ended up still costing me 290 or 230 instead of the 150 cancellation cost..

  Business Response

  Date: 09/23/2024

  Dear *******,

  We are currently reviewing the details of the complaint submitted against us. In order to thoroughly investigate and provide a comprehensive response, we kindly request a 7-day extension to finalize our review.
  Thank you for your understanding and consideration.

• Initial Complaint

  Date:09/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been solicited by this company back in June of this year as they had told me a bunch of lies about my property along with the all your neighbors have signed up. Since signing up with this company I have not received any treatment or anything that has been promised to me. I was told all bug issues would be eliminated from my property and it has only gotten worse since this company has came to my property. On top of this the solicitor who came to my property has lied to me about what he was selling me. I was told from their sales *** that I could cancel anytime and there would not be an issue or cancellation fee. This was the reason I signed up as I asked him ***eatedly about this. Now today I have called to cancel the services because I am not satisfied with their services (should I say scam) as they are clearly not fixing or treating my property for any issues. They are lying to potential customers to get you to sign up. This company is nothing but a bait and switch. You should stay as far away from this company as possible as they are bunch of thieves. I have disputed all charges with my credit card company as they have provided me with no service at my property.

  Business Response

  Date: 09/11/2024

  Hi *******, 
  
  Thank you for reaching out with this information. I took a look into your account and noticed we sent a "welcome to the family" txt which explains the process of your contract and cancellation process which you agreed to. At this time, I understand the circumstances and want to give you some good news and let you know as an act in good faith, I am going to waive that fee for you for a one time courtesy. I will send you an email with the zeroed out invoice and you can use this as written confirmation the account is closed and balance is waived. If there is anything else we can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive business practices. A man from the company came to my door and said that he was spraying my neighbors houses and that there was a black widow infestation and wanted to know if I wanted service. I asked how much and he said it was a one time service. He had me sign something on his ipad and I asked again if I was getting into a contract and he said no. I also asked if I had to cancel anything in the future and he said no. Well it ended up he said the same thing to my neighbors and now we are all in this contract. I have moved from the house and called to cancel and they are now charging me a 'cancelation fee' when I told them I didn't even sign up for the service. I am now getting emails from them stating they will send this to collections. Can you help?

  Business Response

  Date: 09/13/2024

  Hello, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Ye" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Dakini ******

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a gated community that does not allow solicitors. An eco shield representative ignored the sign and came into the neighborhood. I have a large sign on my door and doorbell saying not to knock or ring bell due to sleeping babies. He knocked loudly. When we did not answer, he knocked loudly again. When we did not answer, he rang the door bell. Incredibly rude. We will not be using this company even if we need their services now.

  Business Response

  Date: 09/12/2024

  Hi ******, 
  
  Thank you for bringing this to our attention.  I want to sincerely apologize for the inconsideration of our route manager. I understand the frustrations. I will add your address to a no-knock list going forward. 
  
  Thank you, 

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22209304
  
  I am rejecting this response because:
  
  I live in a gated neighborhood that does not allow solicitors. There never should have been anyone in the neighborhood knocking on doors and especially should not have been knocking on doors with signs not to ring or knock. It is not acceptable just to put my address on a no knock list as the whole neighborhood should already have been on a no knock list. The eco shield **** are waiting at the gate for someone to leave the neighborhood and then illegally sneaking in the exit. They have been spotted in the neighborhood on many occasions, not just once, and are rude and inconsiderate to the neighborhood rules. 
  Sincerely,
  The entire ************** neighborhood 
  *****************************

  Customer Answer

  Date: 09/30/2025

  We had multiple EcoShield team members come to our door and ring the doorbell despite living in a no solicitation neighborhood as well as having our own sign on the doorbell to not ring the bell due to sleeping babies. Both signs were ignored by Ecoshield. I filed a complaint and the resolution was they would add us to a no knock list going forward. On 9/19/25, an EcoShield team member rang our doorbell and again ignored the signage in the neighborhood, the sign on our door, and the no knock list we were supposedly added to. This is unacceptable, rude, and there needs to be a consequence to this business to stop doing this.

  Business Response

  Date: 09/30/2025

  Hi ******,

  Thank you for sharing your feedback. Were very sorry to hear about the repeated visits and the disruption this has caused your household. We understand how important it is to respect your preferences, and were actively reviewing this situation to ensure your request to be added to our do not contact list is fully honored.

  Our team is committed to providing respectful and professional service in every neighborhood we serve.

  Thank you again for bringing this to our attentionwe truly appreciate the opportunity to make things right.

  -***** *.

  
  

  Customer Answer

  Date: 09/30/2025

   
  Complaint: 22209304
  
  I am rejecting this response because:
  
  this is exactly what was said last time and EcoShield failed to follow Through 

  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A guy from Ecoshield stopped by our house and sold me on the services while I was on a call for work and kept trying to tell him I didn't have time. I agreed to have him take care of some wasp nests that were visible. He mentioned that this was an ongoing service, which was fine, but nothing about a 24-month contract they were locking me into. When I went to cancel, I tried to cancel via text (since they were contacting me this way) and then via email. Via text they said I needed to call them, they neglected to respond to my email. When I finally talked to them, I had to talk to 2 different people for a total of 15 minutes, sit through multiple offers I didn't want, and finally there was a $150 charge for canceling my contract early. Nothing was mentioned of this ******************** $150 early-cancelation fee when I talked to anyone. They claimed it was in the fine print of my agreement. This is truly predatory marketing

  Business Response

  Date: 09/09/2024

  Dear BBB,

  We are currently reviewing the details of the complaint submitted against us. In order to thoroughly investigate and provide a comprehensive response, we kindly request a 7-day extension to finalize our review.
  
  Thank you for your understanding and consideration.
  

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22190456
  
  I am rejecting this response because: there's nothing to respond to yet, they just asked for 7 more days to look into this.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 09/26/2024

  Dear ****,

  We reviewed your account and found that all sign up procedures were followed and documented. Attached is a copy of the agreement you signed and the 2-step verification text was confirmed by your "yes" response. Please let us know if you have any other questions or concerns.

  Welcome to the Ecoshield Family!Here are 3 things to know about your service plan:1. You signed up for ********* treatments. The schedule, pricing, and length of your Service Plan are listed on your agreement, which has been provided to you via your email on file.2. If you need to cancel your agreement, we only ask that you pay back the annual commitment discount that you received on your ****************3. Your ***************** will occur ***** days after your **************** This treatment is billable, and marks the start of your 100% guarantee. If any of the pests on your agreement bug you between treatments, let us know, and we will come out for a complimentary Touch Up service.If everything looks good, please REPLY YES!If you have questions, please text back questions.For additional assistance, feel free to contact us at ************, by pressing option 2, and then option 1. To OPT OUT of text messages from Ecoshield, please text back STOP.

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22190456
  
  I am rejecting this response because: my issue with this was that, as I said in my original campaign, this 2-year commitment was sold to my by a pushy sales guy who kept pushing me while I told him I was on a work call and couldn't talk. There was no mention of a cancelation fee. So, burying this in a contract is not acceptable sales practice.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door salesperson (young college kid) came around the neighborhood. He claimed that it was an all natural pest control great service, he was just wrapping up of my neighbors had signed up, etc. I was ***** to commit to and I was selling my home in approximately 12 months which I relayed to the salesperson. He said he could give me a deal. Crossed out several sections on the agreement and represented it was a one time payment for a years worth of service. On the second visit the guy reaked of pot, never even came inside. I called and complained and wanted to cancel. I mean it was a joke. And on top of that they had charged me again and now the amount was more than I has consented to for the entire contract. It was clearly not what I had signed up for. Also upon looking at things they were not honoring the service agreement I has actually agreed to with the kid who came out to the house and vigorously sold to me. I had NOT signed what they had in their system. The agreement they had electronically did not reflect anything I agreed to that the sales kid had changed to entice me to buy a package. They claimed they would fix everything. Send someone out to the house again. That the charges would be fixed. They were not. When I sold my house I went to notified them. I no longer owned the residence. They then claimed it was a 2 year contract. I spoke with multiple people indicating that I had not consented to the agreement they had year contract because I knew I wasnt going to be in the house that long and was told it was resolved. Since then I am being bombarded by calls and emails saying it was a two year contract that I owe on. First off they were charging me every quarter which was not indicated on my modified contract and the deal the salesperson sold me which was a one time fee and second they wanted to continue that quarterly payment for another year AND charge me a cancellation fee of $200 even though I no longer owned the home. It is fraud.

  Business Response

  Date: 09/03/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for your experience this far. I took a look into your account and it looks like everything is closed and the $200 fee has been waived. If there is anything else we can do for you, please let us know. Thank you. 

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They cold rang by **** and convinced me of their 100% guarantee pest removal service. The contract specified a 2 year quarterly service agreement with a guarantee of no pests after. After almost 2 years of service there were in fact more pests on my property. As a result I went to cancel and they wanted me to pay a cancel fee. I explained their guarantee and that there were in fact more pests. They kept trying to convince me to just do another year and they will go away. I did not want to continue to pay them for services that were not working so I opted to cancel and after much arguing she agreed when I said I would not pay the cancel fee.I spent a total of probably 3 hours on their cancelation line (between myself and my partner) describing the problem and that I would not be paying the cancelation fee. They mention in their contract and on the phone that it was a 100% guarantee that there would be less pests. They did not follow through with their contract and thus I would not continue to pay them.After this phone call, they texted me 7 separate times letting me know I had an overdue bill (never mentioning the previous exchange), me responding to each one that I would only respond to their legal team. I never heard from their legal team.I received a letter in the mail letting me know of my overdue balance and an email attached to contact. I emailed and the email bounced back.I then received 3 emails over a month all each letting me know of an overdue balance, again with an email attached. I tried responding to that email directly, tried copying the email that was at the bottom of the email they sent and all three attempts to contact them were bounced back with an error of 'email address undeliverable'. Then they sent my cancelation bill to collections. TLDR; the promised a 100% guarantee, did not follow through after spending $1575 then wanted me to pay to discontinue using their ineffective/useless services.

  Customer Answer

  Date: 08/23/2024

  I wanted to add more to my previous complaint, ********. While the main reason for canceling my service was that the pests were still there, after the initial time I tried to call the company (of which during their sales pitch to me I was informed they were a small business and that the man I was talking to was an owner of the company) I was forwarded to an offshore call center. This upset me because I was misled to believe that they were a small company and that I could always call them and count on them. Talking to people on the other side of the world who have no relation to the product and service was not reassuring. I began to dig into the company to find thousands of complaints on Reddit detailing similar issues to what I was having...except in cities around the country. Meaning this is not at all a small business. Also looking at one of the bills more closely, the return address was in *******. This led me to realize that I had been duped. I was manipulated and mislead as part of their standard operating practices to sign a contract. This company is completely predatory. They lie and manipulate people to get them to sign contracts under the guise of being a small local company that I would have a clear line to communicate with. None of this is true. Their phone lines go abroad, their 'direct' emails bounce back, and there is no real way to communicate with a person in my area without lots of effort on my part and talking to people halfway around the world first. This is the main reason why I do not want to pay the cancelation fee. This is a predatory company.

  Modification/discontinuance of an advertised claim; Correction to a credit report; Billing adjustment
  

  
  

  Business Response

  Date: 09/01/2024

  Dear *******,
  
  We have received the submitted complaint and are currently reviewing the details to ensure a thorough and accurate response. To provide the most comprehensive resolution possible, we kindly request an additional seven days to complete our investigation.
  
  We appreciate your understanding and will provide our formal response within this extended timeframe.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22153691
  
  I am rejecting this response because: I want this case to remain open. Please respond swiftly. If you need 14 days then that is fine but I do want a response. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/14/2024

  Dear ******************,
  
  
  
  Thank you for taking the time to reach out to EcoShield Pest Solutions regarding your customer experience. We take customer satisfaction very seriously, and are sorry to hear you were not satisfied with your experience.
  
  
  
  We understand you were dissatisfied with the quality of your service, but during your contract term, we received no requests for the free touch up specified in your contract. Had we known, EcoShield would have been happy to provide you with a touch up service to address any remaining pests. Likewise, we understand you registered a complaint regarding our Annual Commitment Discount Payback fee. That fee represents the discount EcoShield is able to offer customers for their initial service based on their agreement to pay for additional follow-up services with Shield. We only request that a customer repay it if they decide to cancel their contract before its term expires. The Annual Commitment Discount Payback fee is prominently displayed on the first page of your contract with EcoShield. It was also prominently referenced in your Welcome to the Family text message, to which you responded yes, confirming you understood and agreed to its terms.
  
  
  
  Nevertheless, in the interest of providing quality customer service, ********************** has elected to waive the Annual Commitment Discount Payback fee associated with your contract. This message therefore confirms that your contract has been cancelled, and that you do not owe any outstanding balance.
  
  
  
  If there is anything else you need, please do not hesitate to reach out at ************************************************

  Customer Answer

  Date: 09/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a knock on my door one afternoon and there was an echoshield guy out there.He explained to me that there are spiders in my neighborhood and he can help with that.He added that after he did the first treatment,I could cancel at anytime and subsequent control are for free.I agreed but the first round was not done.I reached out to them and they apologized.My card was charged $139.They actually came about a month later to continue service and they explained I had to pay about $180 for treatment.I also told them l lost my job and I wanted to cancel service because I wasn't told the truth about paying $180 for every treatment done.I called to cancel treatment and they are charging me $261 for not wanting service.They never did any service for me but want $261 for just saying I don't want this besides I don't have a job .Kindly assist me to solve this issue because I was lied to by the sales guy.He lied about everything.

  Business Response

  Date: 08/13/2024

  BBB,

  This is a Denver CO customer, please transfer out of our business servicing the ********** area.

  Business Response

  Date: 09/03/2024

  Hi there, 
  
  Thank you for reaching back out. It looks like the fee has been waived on our end, so you do not owe any balance and your account is closed. If there is anything else we can do for you, please let us know. 
  
  Best, 

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************