Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been visited by Ecoshield door to door salesmen multiple times and they don't take "no" for an answer. Last May, I was told that I was to be billed for the first treatment at "cost" and that if I cancelled my "quarterly" treatments before a year that I would only owe the amount discounted for the first visit. They treated the same day (so much for 3 days to cancel) and I was billed $150. They returned in a month to do a "follow up" treatment and they have performed 2 additional treatments at a cost of $170 per treatment. Sounds like the "discount" was $20, right? ****. When I tried to cancel a December treatment (for an "external barrier" for insects - there is snow on the ground and no insect activity outside of my house!), I was placed on hold to be transferred to a customer care representative and the call was disconnected. I received a text message confirming that they had received my request to cancel but needed to speak to me to complete the cancellation. I called back & got an automated message saying the wait time would be 25 minutes. I punched buttons to get a call back but did not get called. I then received a text saying they needed to speak with me ASAP on Thanksgiving day. Called & got a message saying they were closed for the ***************** hours were posted on their website; they were NOT. I received a 2nd text on Friday stating the same thing so I called again & got the same holiday message. Today I found an email stating the same (& a 20-minute wait time) but got a call back. They told me the cancellation charge would be $150. My partner just entered hospice care and money is tight. But they offered that I could do 2 visits ********** 2025) at $119 & then the "contract" would be cancelled. The service is greatly overpriced and their sales practices are beyond deceptive, unethical & high-pressure. My next complaint will be on ****** reviews and Yelp. Stay away from these scam artists!

  Business Response

  Date: 12/02/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your closing fee on the account as an act in good faith. I have closed the account, removed billing information, and waived all further charges. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 
  

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield came to door - ignored the No Soliciting sign - and caught me when I went outside for something else. Said he had just signed 3 of our neighbors - whom I did not know well - and would give me a discount since they were going to be in the neighborhood anyway to do work. We had been having issues with wasps and other bugs and had been talking about getting a pest control contract with someone so this sounded good. It required a 2 year contract, we told him 1 year. He said he would get that fixed - the final contract we received said 2 years, not 1. I regret not cancelling right then. We were charged: $189 in each of the following months: May 2023, June 2023, September 2023, December 2023, April 2024, July 2024. In April 2024, I called customer service and let them know we didn't want their service any longer. It was 2x the price other services charged and it didn't work. We had more wasps than before as we weren't spraying for them since EcoShield was supposed to. I was told we could go down to an 18 month contract. I told them not to show at our house any longer. Since then, they showed in July - I didn't catch the text in time to say do not show. Even tho we told them not to show any longer, they did. Then they contacted us again in October. I told them not to come on our property and they said if we didn't allow them on the property they would hold us in breech of the contract - I told them I would call the police if they showed. They have since been calling us at all hourws - including after hours - texting us and emailing us demanding we pay a $200 cancellation fee. We have paid 6 installments, which is what the agreement was in April 2024. They are threatening to send it to collections. We have fulfilled our agreement. EcoShield needs to leave us alone. Also, I talked to the neighbors they said they were working with - that was a lie. None of those neighbors contracted with EcoShield. They scammed us.

  Business Response

  Date: 12/18/2024

  Dear ********,

  The balance has been waived as an act of goodwill. There are no other charges and the account is closed.

  Customer Answer

  Date: 12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:11/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came to my door and I agreed on 1 time extermination agreement. I paid them for that month, but than I found out that they were still billing me every 2 months and they never even came to my house and I didn't need any more service.

  Business Response

  Date: 11/26/2024

  Hi Can you send me the address and email on file? 
  
  I am not pulling up an account with your information! 
  
  Thanks, 

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired EcoShield for pest control I was starting to get some mice in my garage. The tech informed me I had huge gaps in my garage door weatherstripping on each side allowing them in and scheduled a sales guy to come out and offer me their exclusion service. The sales guy was a really smooth talker and guaranteed me they would seal my garage completely and make sure nothing could get in. He sold me on the exclusion service with new weatherstripping that would seal the gaps the mice were coming in from. He also said for them to guarantee it they would need to fill any other holes he saw even though mice werent getting in anywhere but the garage door. He said they guaranteed their service and their website backed that. The tech came out and filled the holes and then informed me he didnt have the correct size weatherstripping for the door and said he would get it and reschedule to come back out. I told him please hurry before it got cold and the mice wanted to get inside for the winter. He said he would talk to his supervisor as soon as he got back to the office and get it taken care of. I then had to call them every week and was told they were still working on it. I told them I wasnt authorizing payment until the job was completed and they said they would note my account. This was in August. Fast forward to October and I start asking for a manager to call me back but they are never available. Now I have huge spiders, tons of mice, crickets, beetles, even a couple of large frogs in my garage. Half my garage is a storage and work area with all my crafting supplies and the mice have ruined so much stuff. My weatherstripping is still not done and theres still huge gaps letting everything into my garage. After calling and calling they send the sales guy back out and he informs me he was new and made a mistake and they cant do my weatherstripping. They then send me to collections. False advertising!!! DO NOT TRUST this company they just want money.

  Business Response

  Date: 12/02/2024

  Hi *****, 
  
  Thank you so much for reaching out with all this information. I want to sincerely apologize for the runaround and everything you have had to deal with, when it comes to the exclusion services. I have forwarded this over to the branch managers and they will be in touch with you within 24 business hours. Please let me know if there is anything else I can do for you. 
  
  Best, 

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 22577901
  
  I am rejecting this response because: No one got back to me within 24 hours like they said. Its now Saturday 12/7 and still no one has called me back even after I called them ***** this week and was told someone would call me back. They are avoiding me I just want this resolved. 
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 12/17/2024

  Hi *****, 
  
  I want to sincerely apologize for the lack of communication from management. I spoke with the branch manager and he said we can take 50% off the amount due which $525. He reported back to me saying if you are willing to pay half, we will credit the other half if you are not interested in the guarantee of the service. I will send you a new invoice for the $262.50 that is due and you can pay it online or call in to our billing department and pay over the phone. 
  
  Please let me know if there is anything else I can do for you. 
  
  Best,  

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesman for Ecoshield pest control came to my house and told me he could spray at my house and make sure no pests got in for a one time fee, only catch was if need to sign up for quarterly service which I could cancel any time at no charge. He told me to reply yes to the text he sent and they would do the inside also for no extra, but they never knocked or came in when they came back to spray later that day. I was under the impression this was a yearly fee, but the next time they came back I was charged about $150 also. I cancelled after that bill, but they say there is also a $300 cancellation fee for the "Discount". This is borderline practice at best, and I'd warrant it's a scam.

  Business Response

  Date: 11/12/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 11/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th 2024, I entered into a contract with EcoShield, for pest control, *PRIMARILY* for VOLES in my yard. At that time, they performed an in-hole baiting procedure, which distinguished them from my previous pest control service... which used bait boxes and was ineffective.The next visit (which I paid $189 for) on July 30th... A service was performed, but not for VOLES, I was informed they no longer had bait for the voles, and could not offer that service. They sprayed for insects (which again, was not the primary problem).In August, I sent this e-mail to the address on their website ************************************** I never received a response:"I've received a couple of applications, and during the second one, your technician (*******) informed me that you will no longer be able to help me with my vole problem, and that you no longer offer outdoor bait/poison services. This was the primary reason I engaged your services, and therefore I will have to seek help elsewhere. In addition, a bee hive has moved into my back yard and they do not appreciate my lawn mower near the hive, but he also informed me I would need to seek a beekeeper to help with that.Therefore, I would like to cancel my recurring service with ecoshield and redirect the funds to other services which will help me with my most pressing pest needs.Please cancel my service appointments going ********** hard feelings... things change, I understand."Just today (October 21st) I was informed I have an upcoming appointment for this week. I spend the better part of an hour arguing with customer service trying to get them to cancel my account, having paid for one application and a second "NON-APPLICATION". But they would not budge, and I eventually had to cut the conversation off. Then I received a bill for $660+ for the remaining services in my contract. I am very displeased with this outcome. I do not want their additional services, I feel like I *LITERALLY* got a bait-and-switch).

  Business Response

  Date: 10/22/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesman for Ecoshield pest control came to my home and told me about all of the bugs and pests in the cracks and crevices of my home, I politely said no 3-4 times but the salesman was very persistent, he told Me he could spray at my house and make sure no pests got in for a one time fee, only catch was if need to sign up for quarterly service which I could cancel any time at no charge. Its my fault for not reading over everything but I had my 2 yr old on one hip my dog on a leash on the other. I signed and , I was never sent a contract, he also asked me To reply Yes to a text he was having sent , pressured me well enough that I didnt review, again my fault. When I tried to cancel I was told there would be a $350 fee plus tax for that privilege. **************** couldnt help, I got agitated and told them to cancel, now I owe $378 for services I wont even receive. This company is a scam, they dont prevent anything and they prey on people with their fine print , shame on me for thinking they were a good company, never again!

  Business Response

  Date: 10/09/2024

  Hi ******,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an Ecoshield pest guy who showed up on 07/16/24 to explain that there has been a black widow spider infestation in Denver. He showed me some webs in a corner of my garage and said that those are black widow webs and it could infest my townhome. He said he was treating this issue in other homes in our complex. I asked him specifically if there was any contract to which he said there is no contract and I could cancel it anytime without disclosing the fact there is hidden fees for cancellation.They started reaching out to me again on text starting Thursday wanting to schedule a follow up service. And I responded on text and phone that I want to stop the service to which they keep spamming me with text saying that I have to call to cancel. So I called to cancel the service. The support said that I had signed a contract which binds me to pay $150 discount for the original service they had done on 08/12/24 for which I had already paid $149 on 07/16/24. The Ecoshield guy who showed up again and they are texting and calling me. They will make you sign an agreement without disclosing the contract and the hidden fees.Most people usually fall for it and sign it cause no one reads a long agreement. This is a scam business who go home to home scaring people about black widow spiders and selling them a service with hidden costs. Please help resolve this issue.

  Business Response

  Date: 09/30/2024

  Hi ****, 
  
  Thank you for reaching out to me with your concerns. I want to apologize for everything you have experienced with Ecoshield. I took a look into your account and noticed a lot of back and forth on whether or not you want to keep services going. At this point, we are going to go ahead and close down your account with no fee due to the continued rejection of services. Please let us know if there is anything else we can do for you going forward. 
  
  Thank you, 

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sought out unsolicited by a salesman in early August who talked to me about a bee hive i had not even noticed. I verbatim told him I did not want to sign up or be part of any on going services as I did not have the funds or the need for this. He assured me he would do a one time service for a one time fee and "give me a deal, since it was my birthday" by just doing the one time service to get rid of the hive. After they came back that evening and didnt remove nor kill a single bee in the hive he had me sign his phone and stated "I just a signature from you showing that we came out and provided the service" so i signed his phone and now months later and several calls and messages im being told he enrolled me in an year long contract in which i either need to give them $300 to cancel or need to continue with their services totaling over $300 in addition to the $189 i had already paid them for the "one time service deal that he gave me", and if i do not pay for the services (in which i very specifically stated i did not want or had knowledge of) it would be sent to collections to destroy my credit. I now am left with the choice of paying to cancel a contract that i was never ever made aware of that i was enrolled in, he lied to me and and under false pretenses had me sign his phone "for the one time service" which then was apparently a contract that was never mentioned to me. I still have the bee hive nest with the same amount of bees that i have already paid 189 to remove and now another 90 they are taking from me. Extremely unethical to lie to someone about a signature on a phone, that then essentially enrolled me into a year long contract (unbeknownst to me) that the only way out of is to give them more of my money. And all for nothing as the one nest/bee problem i had is still very much there. So in conclusion the sales person flat out lied to me and under false pretenses had me sign something and lied about what the signature was for.

  Business Response

  Date: 09/25/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account, and close your account down as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we agreed to this the representative told us we only needed to have 2 services and we could cancel if we would not pleased with the service or any other reason. We did have the 2 services as required and have now sold our house. The company is claiming we have to pay them for canceling the contract in the amount of $150.00. This information was not given to us and we don't believe it is fair to charge us to cancel after we did have has and paid for the 2 visits. We are being harassed by the *********, ** office, PO Box *****. ************.

  Business Response

  Date: 09/19/2024

  Hi ***,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************