Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a no soliciting neighborhood and I have a sign on my front also. They have knocked loudly and then ring the doorbell multiple times 3 times in the last 3 days. I found the person that had spoken to my wife and told him about the neighborhood sign and my sign. He gave me a bs excuse. My wife walked our dog an hour later and he was still knocking on doors. He was lucky I didn't punch his lights out.

  Business Response

  Date: 06/13/2025

  Thank you for bringing this to our attention. We understand your concerns regarding door-to-door visits, particularly in areas where solicitation is discouraged or unwelcome.
  EcoShield Pest Solutions takes privacy and local preferences seriously. We have now added your address at ************************************************************ to our internal do-not-contact list to prevent further outreach attempts by our team. While we strive to ensure our representatives operate within company guidelines and applicable local standards, we appreciate being informed when expectations differ.
  If you experience any future contact or have additional concerns, please do not hesitate to let us know. We are committed to addressing such matters promptly and professionally.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 31st. ecoshield did an exclusion service which included replacing the black strip at the bottom of my garage door. after they completed the service, the garage door now allows water in when closed and they screwed metal straps into the door which are already coming loose. I paid 650$ for this service. I have sent 2 text messages, 2 emails, and 7 phone calls with no response to date.

  Business Response

  Date: 06/03/2025

  Dear Mr. ********************** you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced regarding the exclusion service completed on March 31st.
  
  While we are unable to confirm the specific communications referenced, we take your concerns seriously. In response to your request, we have processed a refund in the amount of $650. This refund was issued on May 30, 2025. Please allow 5 to 10 business days for the funds to reflect on your financial institutions records, depending on your banks processing timelines.
  
  We appreciate your patience and the opportunity to address this issue. Should you have any further concerns or questions, please dont hesitate to contact our team directly.

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesmen clearly ignore our no soliciting sign. Second time they came by it was 8:30pm and they woke up my sleeping baby. Please do not come by again.

  Business Response

  Date: 05/14/2025

  Dear *******,

  Thank you for bringing this matter to our attention. We understand how important it is to respect the peace and privacy of your home, especially during evening hours.
  While our outreach efforts are intended to inform local residents about our services, we recognize the impact that uninvited visits may have. We have added your address to our internal Do Not Contact list to prevent any future visits from our team.
  We appreciate your feedback and the opportunity to improve our practices.

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, I paid EcoShield Pest Solutions approximately $3,900, with an additional $300 annual renewal, for exclusion treatment to prevent pigeons from nesting under my solar panels. The services included sealing roof openings, applying bird spikes, and pigeon caulking, with a 12-month guarantee as outlined in our service agreement.The agreement clearly states that if any part of the exclusion treatment fails due to defective workmanship, EcoShield will inspect the issue and, if necessary, repair or replace the failed components at no cost to the customer.However, over the past several weeks, I have made multiple attempts to contact the company to address serious concerns with the service:The bird spikes installed are of poor quality, are falling off, and have even ripped shingles off our roof. **************** agents claim to be unaware that the company handles bird or wildlife-related services. I have repeatedly requested to speak with a manager at the ********* office, but have only been told that someone would get back to me which has never happened.EcoShield previously came out in response to similar concerns, but they failed to resolve the problem. Independent roofing professionals have since inspected the damage and warned that the adhesive used may further ruin the roof, and that removing the spikes could cause additional shingle loss.This service has been a complete failure and has caused damage to my property. I am seeking the following resolution:A full refund of $4,200 for the failed and damaging ************ and professional removal of all bird spikes from the roof without further ************* of roof shingles already torn off due to the installation.Immediate contact from a manager at the ********* location to resolve this matter directly.If this issue is not resolved promptly, I am prepared to pursue further legal action, including filing in small claims court.

  Business Response

  Date: 04/28/2025

  Hi there, 
  
  Thank you for reaching out with this information. I want to sincerely apologize for any failed installments for your exclusion service. I have sent this complaint to upper management and will have someone reach out to you immediately. Please let me know if there is anything I can do for you in the meantime. 
  

  Best,

  Customer Answer

  Date: 05/03/2025

   
  Complaint: 23241584
  
  I am rejecting this response because it has been over a week since the business response and we have not receiving a single phone call or message from the company. 
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 05/13/2025

  Hi *****,
  
  Thank you for reaching out again. I reviewed your account and I am seeing notes from May 6th stating management has been in contact with you about the exclusion work and there was an appointment on 5/9. How did the appointment go? If there are more changes that need to happen, please let me know so I can get you back on the schedule. 
  
  Best, 

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a total scam--Buyer Beware! Paid for ONE year of service and company continued to bill me and send "technicians" after the one year period. Refused to admit that service was cancelled after a year, spent HOURS on the phone with multiple **** trying to clear this up and got nowhere. Now trying to get a $150 cancellation fee when all I wanted is written confirmation that one year contract is complete and I not longer have to deal with them. Most correspondence is AI generated and unintelligible, they never respond to texts, and call center is NO HELP. You'd be better off with a handyman and a trip to ********** for bug spray--total rip off

  Business Response

  Date: 04/11/2025

  Hi ******,
  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. We understand your concerns regarding the service agreement, and wed like to take the opportunity to clarify the details for you.
  You are currently under a 12-month contract, which includes quarterly services. This contract requires a total of five billable services to be completed. Heres the schedule for your services:
  1st service: 6/20/24
  2nd service (Eggcycle): 7/31/24 (typically ***** days after the initial service)
  3rd service: 10/22/24
  4th service: 1/27/25
  Final service: 4/15/25 (canceled)
  You have the option to cancel the service at any time. However, if you decide to cancel before completing all five services, you would be responsible for paying the $150 annual commitment discount that was applied to your initial service.
  As our customer, we are committed to providing the best possible service to ensure your home remains pest-free. Additionally, you are covered by our 100% service guarantee, which includes free touch-up services. If youre ever dissatisfied with a service, wed be happy to schedule a complimentary touch-up to ensure your satisfaction.
  Weve reviewed your account, and it appears that you have already canceled your service. While were sorry to see you go, we truly appreciate the opportunity to have served you and wish you all the best moving forward.
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 12/24 I called EcoSheild to update my CC info. They told me they had updated with my new info. On 2/4, my scheduled service was performed and should have been billed to the new card. I received a call stating my card was declined. I gave the caller my updated card information figuring it was a mistake. I was told that my transaction was complete and all was fixed. Since then, I am receiving MULTIPLE collection calls every day threatening lawsuits. One one of the calls, I AGAIN updated my credit card information and was told it was processed.On 3/7, I called EcoShield to try a remedy this. Because I had already spent well over an hour dealing with this issue, I asked to speak with a manager. 45 minutes later, they tell me there are no managers available but one would call me back that day. On 3/10 I received a voicemail from ****** stating to call back and ask for her and she would answer. On March 11th, I called back and asked for ******. After 30 min. on the phone, she came back and said that ****** was not there but she could transfer me to another manager. I was transferred to *****. ***** proceeded to tell me she was not authorized to do anything to fix it. I asked her why a manager was not authorized and she then admitted she is not a manager but does work in the solutions dept.I then insisted on speaking with an actual manager or supervisor. I was transferred to *****.I stated I wanted my account credited in the amount of the balance owed and to cancel my account. He responded what do you mean?. I explained and he then told me that he was not authorized to do that. I asked who was authorized and was told no one. He told me that I could ****** the owners name but they have no phone access.***** said he could give me a credit on my acct for the inconvenience. I was placed on hold and he came back offering $25.00. ***** continued to be rude and snarky, I saidI wanted my account cancelled immediately. He laughed and said he would cancel it.

  Business Response

  Date: 03/13/2025

  Dear *****,

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration this situation has caused. Our goal is always to provide seamless service, and we regret any inconvenience experienced during your attempts to resolve this issue.
  After reviewing your account, I can see that multiple attempts were made to update the payment method, but unfortunately, the card on file remained unchanged until recently. We acknowledge that you reached out to resolve this, and we appreciate your patience during the process. Our records show that a partial credit of $25 was applied to your February 4, 2025, service, leaving a remaining balance of $120.
  We understand that you sought further assistance, and we regret any miscommunication regarding your request to speak with a supervisor. We appreciate the time you spent working toward a resolution, and we want to assure you that we take your concerns seriously. If you have any remaining questions or require further assistance, we would be happy to work with you to ensure clarity and resolution.
  Please let us know how you would like to proceed regarding the outstanding balance, and we will do our best to assist you. We appreciate your time and the opportunity to address this matter.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23051507
  
  I am rejecting this response because:  You are not offering any resolution to this matter.  I missed 3 hours of work due to this matter and there was no fault of my own.  I provided my new payment information three times and not one EcoShield employee was able to process it correctly.  I was told that the payment was processed multiple times when it was not.

  I should not have to pay (and lose there hours of wages) due to your poor customer service and unprofessionalism.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used this company at our previous home (******************************************************).We cancelled the service when we moved to our current residence in ******** Senior Living 2 months ago.They are demanding a cancellation fee of $150.00 despite my sending numerous emails/phone calls in response to their communications showing the date and location of our new address

  Business Response

  Date: 02/20/2025

  Hi ****, 
  
  Thank you for your response. I have reviewed your account, and I see that you requested to cancel the service on 12/5/24. We truly appreciate your communication and responsiveness to our emails and messages. 
  
  In order to proceed with your requested settlement, we kindly ask that you provide proof of your move. This will help us move forward in addressing your concern. Acceptable forms of proof of move include the following: 
  
  Bills or Financial Statements showing a change of address or newly started services at your new address, including: 
  
  Mail from a financial institution or a bank statement. 
  
  An internet, cable, phone, or other public utility bill (gas, water, etc.) indicating the start date of your new services. 
  
  U.S. ************** Change of Address Confirmation Letter, which includes the mail forwarding date and the address to which the mail will be forwarded. 
  
  Mortgage or Rental Documents for your new address, including: 
  
  A mortgage deed stating the property is used as a primary residence. 
  
  A rental or lease agreement showing the start date at your new address. 
  
  A Letter from a *********************** on official letterhead, which shows a change of address to your new location, including: 
  
  A Social Security statement. 
  
  A notice from SNAP (food stamps) or TANF (cash assistance) agency. 
  
  Correspondence from the Department of Motor Vehicles (DMV). 
  
  Mail from the ************************ (IRS). 
  
  Correspondence from the ********** *********** Assistance Program (LIHEAP). 
  
  A voter registration card. 
  
  A Letter from an ***************** (such as homeowners or renters insurance) on official letterhead, showing your policy start date at your new address. 
  
  Once we receive proof of your move, we will continue to the next step after we secure the requested information. 

• Initial Complaint

  Date:12/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was visited by a door-to-door pest removal man in summer 2024 about spraying my home for spiders and other insects. He showed me the prices, which were fine, and said that to receive services I would need to sign up for a 2 year contract but that I could cancel for free after the first two services periods. He didn't even allow me time to read the contract. The services didn't even do what was promised (there were still loads of spider webs at my home after both times). I tried to cancel after the first couple months and was told there was a $281 fee just to cancel before the end of the service period. They waived $131 of the fee, but I remained with $150 and was told if I did not pay they would send it to a 3rd party collection service. The sales guy clearly lied about their service provisions and the company took no responsibility. Absolute scam.

  Business Response

  Date: 12/27/2024

  Hi *******, 
  
  Thank you for bringing this to my attention. I want to sincerely apologize for the continued webs around your home. I understand how frustrating this can be. After reading your complaint and analyzing your account, I see that you didn't make the first complaint about the webs still being there until December 6th. We are always more than happy to come out free of charge in between appointments to take care of any missed areas, or if something new pops up. In this case, we weren't informed about the issue until four months after you signed your contract. As for the contract, we send you a copy via email, and sent a welcome to the family text stating you have three days to cancel penalty free. We exhaust our options to our customers to make sure they have all the information. 
  
  With all this being said, we can either reinstate your contract, put a credit on the account in the amount of the cancellation fee, and come back out to get your home treated, or we can leave the account closed the way it is with no reimbursement. 
  
  Please let me know if you decide to continue services. 
  
  Best, 

  Customer Answer

  Date: 01/06/2025

  The contract does not clearly state any financial consequences for cancellation before the contract period ends, and the business did not exhaust all options for communication of terms because their sales representative who was the one to reach out to me initially, to represent the company, and to explain the contract (who I presumed to be a trusted representative of the business) lied about the contract terms. Furthermore, as stated the contract was not clear and transparent as to cancellation terms. 

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached in my yard by a technician ***resenting EcoShield. He said they were in the neighborhood and would conduct a complimentary pest inspection. Of course, he found a "serious ant problem" in our garage. The tech said I could cancel at any time if I was unsatisfied, I signed the contract. What the tech did not say is there is a $211.00 penalty for cancelation. My husband and I called EcoShield when I started to receive emails and letters stating I owed money for the future services. So we asked to cancel our account. The phone *** said she could do that but, again, did not mention there was a cancellation fee.After several calls to EcoShield and threats of turning our account over to collections we are turning to the BBB to assist us. There are many complaints about the results, cancellation fees, etc. associated with EcoShield.Our account has been turned over ARM Solutions, ************************************************************* ************, California license #********

  Business Response

  Date: 12/24/2024

  Dear ******,

  Thank you for bringing this matter to our attention. We value the opportunity to address your concerns.
  
  When services are initiated, our representatives outline the terms of our agreement, which include a discount provided for the initial service. This discount is applied with the understanding that services will continue for the full term of the agreement. If the agreement is terminated prematurely, the discount provided is recouped as part of the annual commitment discount payback, which is reflected in the balance mentioned.
  
  Regarding the effectiveness of our services, we offer a 100% service guarantee. This guarantee activates after the completion of the ****************** typically scheduled ***** days after the initial treatment. If covered pests return between regular visits, we provide complimentary touch-up services to ensure your satisfaction.
  
  We appreciate your feedback and would be happy to review your account further to ensure all matters are appropriately addressed. If you have additional questions, please feel free to reach out to our customer care team.

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pushy sales guy that came to our door started off by saying there was a serious infestation of spiders in the whole neighborhood and that everyone on the block had been treated. This was a great sales pitch because they mentioned that these spiders are LIFE THREATNING, now these are serious accusations to start a sales pitch off with. These shady sales tactics lead us to believe that we were helping the neighborhood and lowering risking our safety. After fear was instilled they offered to have a trial service and we paid for those services only to see the change if there was any. After the "treatment" was done we were completely unsatisfied. They never mentioned that this alleged plant based poison wouldn't take notice of changes until months! Not only this, but it was in our local news to beware of their shady tactics. We saw the news segment after signing all this paperwork and the service alone was a total of 5 minutes. That supposedly covered the entire house and garage. Why was none of this mentioned prior to signing? They also forced us to SAVE credit card info, we asked for that to be done after but then they mentioned it was required to go on, again mentioned after signing. Now I am getting notified by a collection agency about ******** summitting a claim for over hundreds owed. How on earth can it be possible to owe this much for a 5 minute result-less treatment?! I want to warn others to beware!! I would've never agreed if I would've seen the news segment first, I never knew it would potentially effect my credit (never mentioned)! Looking back it was extremely strange that they asked for my social security number but I was in FEAR of this infestation at the time.

  Business Response

  Date: 12/11/2024

  Hi Merry, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best,