Complaints

This profile includes complaints for Ecoshield Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Solutions

  7275 S Revere Pkwy Ste 804 Centennial, CO 80112-3927

• 

  Ecoshield Pest Solutions

  4030 Bruin Blvd. Unit J Frederick, CO 80504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The person who came to the door would not go away even after I said there is a sign posted no solicitation. He said he wasnt selling anything just giving information. Followed by a long presentation and lies. Like your neighbor ***** is a client. LIE I found out later. We signed up, I know stupid! They came out and did the 1st treatment. The next day we had 3 new ant colonies and most likely over ***** ants on our sidewalk as well as several wasps on our deck. I sent pictures of these issues and a complaint. Didnt hear back from them. A few days later a customer service person called wanting to know how the treatment worked. I explained that it hadnt and that I had sent a complaint and pictures. He said he would check it out and call me back. 3 or 4 days later I called and again registered a complaint. They sent someone out for another treatment. We had 3 new ant hills and a continued presence of wasps. I then called to cancel my account. I then received a bill for $150 for early cancellation, which we were not made away of when we signed up. On the phone again, I again complained over and over again. They finally greatly reduced our final 3 treatments so that it was almost less than $150. Do not do business with this company. Theres a reason Ecoshield is not a member of BBB.

  Business Response

  Date: 08/06/2025

  Hi *****,
  Thank you for sharing your experience with us. We understand how frustrating this situation must feel, and we appreciate the opportunity to assist. Our goal is to provide every customer with a pest-free home and a service experience built on transparency and trust. Please know that your account is covered by our 100% service guarantee, which means youre eligible for complimentary follow-up treatments if pests persist or if you're not fully satisfied.
  Regarding the early termination fee, our records show that the standard three-step onboarding process was completed, including verbal explanation, written agreement, and a welcome text outlining the cancellation terms. We also confirmed that you responded 1 to the welcome text, indicating agreement. Additionally, we see that you accepted a price adjustment, reducing your recurring service from $172 to $132, and received an $86 discount on your Egg Cycle visit, bringing that charge down to $46. Were glad this resolution was satisfactory, and were here if you have any further questions or concerns.
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Type: Problem with a Service Desired Resolution: Refund and/or cancellation of unjustified fee I am filing a complaint against EcoShield Pest Solutions Denver, LLC regarding a cancellation fee they are attempting to charge me after failing to fulfill their 100% satisfaction guarantee.Spiders and spider eggs were visibly present in my home within days initial treatment. I submitted a written request for re-service as outlined in their guarantee and received no response. I followed up multiple times in writing and clearly stated I wanted to cancel due to the service failure.Instead of honoring their guarantee and acknowledging my cancellation, they sent repeated requests for a phone call (which I declined in favor of written documentation) and ultimately issued a cancellation invoice. They have not responded to any of my emails disputing the charge. Most recently, they sent a payment notice while continuing to ignore all of my documented concerns.I am requesting that this invoice be voided and confirmation sent that:**** account has been ***************** further services or charges will occur,**** cancellation fee will be applied.If this is not resolved promptly, I will consider additional steps. This behavior is unacceptable and unfair under Colorado consumer protections.

  Business Response

  Date: 07/29/2025

  Hi Caylee,
  Thank you for reaching out, and we sincerely apologize for any inconvenience this situation may have caused. We understand your concerns and appreciate the opportunity to clarify.
  After reviewing your account, I can confirm that the service performed on June 20, 2025, was your initial treatment. Its not uncommon to observe increased pest activity following this first visit. This is because the initial treatment targets pests in their hiding spots, which can temporarily disrupt their environment and increase visibility.
  To address this, we schedule an ***************** 3045 days after the initial treatment. This follow-up targets newly hatched pests and marks the beginning of your 100% service guarantee. In your case, the ***************** was scheduled for July 22, 2025. However, since your account was canceled on July 8, 2025, per your request, this service was not completed.
  Additionally, I reviewed our records and found no prior complaints or reports of ongoing issues following your initial service. Without this feedback, we were unaware of any concerns.
  Regarding the early termination fee, it remains valid. Our sign-up process includes a three-step verification to ensure transparency:
  A representative verbally explains the service plan details.
  A copy of the signed agreement is sent the same day, along with a 3-day right-to-cancel window for your review.
  A welcome text is also sent on the same day, highlighting key points of your agreement, including the service type, *****************, and cancellation policy. This message clearly states that cancellations made after the 3-day window are subject to an early termination fee.
  We understand this may not be the outcome you were hoping for, but we hope this explanation provides clarity. If you have any further questions or would like to discuss this in more detail, please dont hesitate to reach out.
  Warm regards,
  

  Customer Answer

  Date: 08/12/2025

  BBB Rebuttal to EcoShield Response
  I appreciate EcoShield's response, but it is factually incomplete and does not address the central issues in my complaint.
  1. Service Failure Within the Guarantee Period
  My cancellation request was not based on "increased pest activity" from the treatment, but on the presence of visible spiders and eggs inside my home within 9 days of the June 20, 2025, service.
  I submitted a written request for re-treatment under your advertised 100% satisfaction guarantee well before July 8, 2025. This was ignored. Their records may not show this because they did not respond to my emails a point I've raised repeatedly.
  2. The ***************** Argument Is Irrelevant
  The guarantee you advertise is not conditional on customers completing multiple visits before service quality is evaluated.
  Customers who experience pest activity immediately after service are entitled to a prompt re-treatment; they should not be told to wait over a month for relief.
  3. Failure to Respond to My Written Communications
  I have email documentation showing multiple attempts to resolve this issue in writing before and after July 8, all of which have gone unanswered.
  Instead, I received repeated automated payment demands and collection threats without any acknowledgment of my dispute.
  4. The Early Termination Fee Is Unenforceable in This Case
  A cancellation fee cannot be justified when the company breaches its own service guarantee and fails to address service issues in a timely manner.
  I canceled only after being ignored regarding the unresolved pest activity.
  Requested Resolution:
  I am asking the BBB to assist in having this cancellation fee waived and my account closed with a zero balance. The fee is not valid due to EcoShield's failure to fulfill the guarantee and their non-responsiveness to my documented concerns.
  I've attached all copies of my emails, photos of the pest activity after service, and the timeline of events to support this rebuttal.
  

  
  

  Customer Answer

  Date: 08/21/2025

  Thank you for your update and for reopening my complaint. I appreciate the Better Business Bureaus review process.

  I want to emphasize that EcoShield has not responded to any of my direct emails regarding this matter. Their BBB response does not address the fact that I submitted multiple written requests for re-treatment and cancellation under their 100% satisfaction guarantee, which went unanswered. Instead, they issued a cancellation invoice and completely ignored my dispute.

  For this reason, I respectfully request that my complaint remain open until EcoShield directly addresses these points:

  1. Their failure to fulfill their own service guarantee after visible spiders and eggs.
  2. Their failure to respond to multiple written communications prior to issuing a cancellation invoice.
  3. Why they continue to pursue a cancellation fee despite the above service failures.

  Thank you for your time and for ensuring my concerns are fully reviewed.

  
  

• Initial Complaint

  Date:07/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disregarded obvious no solicitation sign and knocked on door multiple times. Don't train your sales **** to disregard signs and bang on the door. I'll be calling the police next time. I have door cam footage.

  Business Response

  Date: 08/04/2025

  Thank you for bringing this to our attention, ****. We understand your frustration and sincerely regret the inconvenience caused by this interaction. Our team is expected to uphold the highest standards of professionalism and to respect all posted signage, including No Soliciting notices. We take your feedback seriously and will review this matter internally to ensure it is addressed appropriately.
  
  To help us prevent any future visits, weve added your address to our Do Not Contact list. If you have any additional details or concerns, please dont hesitate to reach out. We appreciate the opportunity to assist you and thank you for your patience as we work to improve.

  Best

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses door to door solicitation; where a salesperson promises pest control services with a guaranteed customer satisfaction and a promise of cancellation at anytime should satisfactory service not be achieved. I live in an HOA no soliciting covenant. I have now paid two service charges of $199 and had two **********s out for initial pest control treatments. Both techs damaged property during these services as they sprayed pesticides on my barbecue grill and my patio furniture. I had to have a third ********** out as I still had pest activity 2 days later. That more senior ********** told me the patio furniture could not be touched as it could cause pesticide poisoning if it came into contact with skin. He told me it could not be washed off as it was water resistant for 8 months to be effective in the elements and that if we did touch any of the furniture to wash our hands immediately and to ensure we avoided contact with eyes and face. I told *** the grill had also been sprayed he said absolutely do not use it. I contacted the company immediately and their solution was to send a manager to wash the property. I told them what the ********** had told me and they said the manager told them it was solved. I have requested to cancel services as I am dissatisfied and have lost thousands of dollars in property and still have pests so the service is not working as promised. They refuse to cancel without a high fee and only want to offer a small credit and a continued shorter contract. They refuse to allow me to talk to a supervisor stating I am talking with the supervisor and they will not provide a refund for the fraudulent services promised, a reimbursement for the property damaged/lost, or a cancellation of the contract at no cost. This is a scam, fraud and false promise/advertising.

  Business Response

  Date: 07/28/2025

  Dear ********,
  Thank you for taking the time to share your concerns. Im truly sorry to hear about your experience and understand how frustrating and upsetting this situation has been for you.
  At **************************, we are committed to delivering safe, effective pest control services while prioritizing the well-being of your family and the protection of your property. Id like to walk you through each of the issues you raised and the steps weve taken to address them.
  First, regarding the damage to your grill and patio furniture, we take all reports of property damage very seriously. On June 13, 2025, we sent both a technician and a supervisor to your property to inspect and clean the affected areas. These team members are trained in the safe handling of pesticide treatments and were instructed to ensure the areas were properly addressed.
  Safety is our top priority, and any miscommunication or inconsistency in guidance is unacceptable. I sincerely apologize for any distress this has caused and want to assure you that we are addressing this matter internally.
  As for the continued pest activity, while our treatments are designed to be effective, some pests may remain active shortly after the initial service due to their life cycles and nesting patterns. This is why our service includes a follow-up egg cycle treatment 30 to 45 days after the first visitto fully disrupt the cycle. I understand your disappointment in still seeing activity and the need for additional visits.
  Please know that your account is covered by our 100% Service Guarantee. This means you are entitled to complimentary re-service between regular visits if issues persist. We are committed to ensuring you see the results you expect.
  Regarding the early termination fee, we strive to be transparent with all our customers. Upon sign-up, you received a verbal explanation of the service and contract terms, an emailed service agreement with a 3-day cancellation window, and a welcome text summarizing key element of the planincluding the type of service (quarterly), the early termination policy, and the timing of the egg cycle visit. Our records show that you confirmed agreement to these terms by replying 1 to the welcome text.
  In response to your concerns, our team has offered to shorten your contract to 12 months, reduce your per-service rate to $130. These solutions were offered in good faith, with the goal of continuing to support you while addressing your concerns.
  Lastly, Ive reached out to our internal team for further assessment and will follow up with you as soon as I receive their feedback. Please know that your feedback is not being taken lightly, and we appreciate the opportunity to make things right.
  Thank you again for bringing this to our attention.
  Sincerely,
  

  Customer Answer

  Date: 08/02/2025

   
  Complaint: 23644027
  
  I am rejecting this response because: I will not continue to pay a company who has cost me thousands in damages and put my family at risk! Your inexperienced staff caused damaged to my property that should be replaced, as your own technician reported to me that cleaning it would not solve the issue. Your solution does not make me feel safe or resolve the broken trust in your company, your product, or your false promises. I should be given a full refund for the lies, fraud and incompetence. Ive had thousands in damages and paid hundreds for services that didnt work and only caused me more trouble, risk and broken property. I do not want you to EVER come out to my property again and I will not continue paying when Ive already lost so much! This is not an acceptable solution by any means! Your company is at fault as it has broken any contractual agreement by violating any and all promises of integrity and guaranteed services. Safety risks to my kids, damaged property, customer complete dissatisfaction AND no customer service whatsoever. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman approached my door and after I refused service numberous times, they offered the first round would be on them as a trail run to try it. I gave them my card which was a mistake. The following day I cancelled. The salesman did not cancel the appointment tho. I was then charged $193.10. I fought with this company getting hung up on 1 time even. Trying to get a refund. I reported this to the police and even reported the charge as fraudulent to my credit company. This company has no respect and is a scam. The treatment they did was for pest and it did absolutely nothing. Total scam. All I have for proof i canceled the following day is screenshot of my chat.

  Business Response

  Date: 07/24/2025

  
  Hi *****,
  
  Thank you for bringing your concern to our attention. We truly appreciate the opportunity to assist and clarify.
  
  At our company, we strive to maintain transparent and consistent communication with our customers, as we believe it is the foundation of trust and a strong working relationship. During the sign-up process, we follow a three-step verification procedure to ensure full transparency:
  
  1. A verbal explanation of the service and associated charges.
  2. A copy of the service agreement sent on the same day for your review, which includes a 3-day right-to-cancel period should any part of the agreement not have been clearly discussed.
  3. A welcome text message outlining three key points: the type of service agreement, the **************** scheduled 3045 days after the initial treatment, and the cancellation process.
  
  Regarding your concern about the initial service, its not uncommon to observe increased pest activity shortly after treatment. This is due to the disruption of pest hiding spots, which is why the **************** is essentialit targets the pest life cycle and typically results in a noticeable reduction in activity.
  
  As for your request for a refund and your claim that the sales representative assured you she would cover the cost of the first service, I have submitted a request to our refund team for internal review. Ive also attached the proof you provided to support your claim. Once I receive an update from them, I will reach out to you immediately.
  
  Thank you again for your patience and understanding. Please feel free to contact me if you have any further questions or need additional assistance.
  
  Warm regards,  

  Customer Answer

  Date: 08/06/2025

  Hello, my case with ecoshield has not been resolved. My credit card company stood up for me after I filed for dispute on the charge. They agreed I had cancelled the suppose to be free application before they did it. So my credit card company gave me credit. However, I have not heard back from the s*** scam company that is ecoshield and the horrible rep ***** They have not refunded my card or given the money to my credit company. They deserve to be fined. I reported the incident to the police as well. Not much they can do tho. I just hope justice comes to them. 

   

  But no this has not been resolved. My credit card company deserves their money back.

  Business Response

  Date: 08/14/2025

  Hi *****,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration this situation has caused.
  
  Upon reviewing your account, we confirm that your refund request was approved and processed on July 25, 2025, with the amount credited back to your card. Additionally, as a goodwill gesture, we credited the initial service fee and waived the early termination fee. Your account is now closed with no outstanding balance.
  
  We regret that you feel the issue has not been resolved to your satisfaction. Please know that we take all customer concerns seriously and strive to address them promptly and fairly. We apologize if you did not receive timely communication from our team following your complaint.
  
  If there has been any issue with the refund reflecting on your credit card or with your credit card company, please contact us directly so we can assist in resolving it.
  
  We appreciate your feedback and invite you to complete a brief survey regarding your experience with our Incident Resolution Team. Your input helps us improve.
  
  [Survey Link]
  **************************************
  
  Thank you for your understanding.
  
  Best regards,

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June of last year I signed up for quarterly pest control from Ecoshield. I was unaware that I had signed a 2 year agreement. Thinking my contract period was over after a year of service, I signed up with a less expensive pest control service company. When I went to cancel Ecoshield, they gave me the runaround and told me I had to call them. Spent 30 minutes with someone on the phone trying to sell me other options and said that I couldnt cancel but offered me 18 months and a discount. Apparently on the last page of the agreement (not a signature page) they list that the initial agreement term is 24 months. I feel that I was misled by the sales associate when I signed up I had no idea I was signing up for 2 years. The schedule on the 1st page only shows service for 1 year. This is not the way to run a business and get new customers. I will post as much negative comments I can about Ecoshield and I can see that theres a pending class-action lawsuit for misleading customers into these shady agreements.

  Business Response

  Date: 07/16/2025

  Dear *****,
  
  Thank you for sharing your concerns. Its never our intention to make any customer feel misled or unheard, and we regret that your interaction with our team left you feeling this way.
  
  As an act of goodwill and in the spirit of making things right, Ive gone ahead and canceled your account without any further obligation. While our agreement terms are outlined in the contract, we recognize that expectations and communication at the point of sale can greatly impact your overall experience. Your feedback about the sales process and cancellation experience is being shared internally so we can better serve our customers moving forward.
  
  We hope this resolution demonstrates that we care about doing right by our customers, and we appreciate you giving us the opportunity to address this directly.
   
  Thank you,
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting cancellation of my pest control contract with EcoShield Pest Solutions. Despite multiple attempts, they are demanding a cancellation fee that was not clearly disclosed at the time of signing. Their contract refers to an Annual Commitment Discount but does not clearly authorize this fee. I believe this is deceptive and potentially a violation of consumer protection laws. Im seeking cancellation without penalty and written confirmation that no charges will be assessed.

  Business Response

  Date: 06/30/2025

  Hi Shafi,

  Thank you for reaching out through the BBB and sharing your concerns.
  
  We have reviewed your account and can confirm that it was officially closed on June 27, 2025. As an act of good faith, we waived the early termination fee typically associated with your agreements Annual Commitment Discount. No further charges will be assessed, and your balance is resolved in full.
  
  
  

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE CANCELLATION FEES - DO NOT CONTRACT WITH THIS COMPANY - IF YOU DO, MAKE SURE YOU READ THE FINE PRINT OF THE AGREEMENT - DO NOT JUST LISTEN TO WHAT THE SALESMAN HAS TO SAY The day after I had major oral surgery, a representative of Eco Shield came to my door and told me all these horror stories about the poisonous insects around my house that could harm my children. Of course, being in recovery and taking heavy pain medication, I was more open than I usually would be to buying this young man's services. HOWEVER, he failed to inform me that there was a $250 cancellation fee if I decided I did not want the services before the 2 year contract was up. After recovering fully from my surgery, I decided it was a mistake to contract with them (I just didn't have the budget for it) and when I called today I was informed of the $250 cancellation fee. There seems to be no way out of paying it, so of course I paid it, but am not happy about having to wait until I decided to cancel to learn about the fee.

  Business Response

  Date: 06/23/2025

  Dear Metro Atlanta BBB,

  This person has a Colorado state address. Please transfer this complaint to the correct business location. Thank you

  Business Response

  Date: 07/07/2025

  Hi *******,

  Thank you for bringing this to our attention. We understand how frustrating this experience must have felt, especially during a time of recovery. We want to clarify that our sign-up process includes multiple safeguards to ensure transparency and informed consent. Our records confirm that the customer completed the full three-step enrollment process: they reviewed the agreement in person with a representative, received and signed an electronic copy of the agreement, and replied 1 via text message to verify their understanding and consent. The agreement also included a clear disclosure of the early termination fee, and the customer acknowledged this at the time of signing.
  Additionally, the customer was provided with a copy of the agreement and had the standard three-day right to cancel, as required by law. We understand that circumstances can change, and while we regret that the service was ultimately not a fit, the cancellation fee was applied in accordance with the signed agreement. We appreciate the opportunity to clarify.

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company tricked me into using them for pest control services in a risk-free manner. I used them for several months, but when I sold my house I decided to cancel my services. This is where the trouble began. They were saying that I was in a contact agreement and requested $200 for a cancellation fee to pay back discounts I received on my services. I never agreed to any contract. When I requested to see a signed contract, they refused. They are now saying that they are sending me to collections.

  Business Response

  Date: 06/24/2025

  Hi ******,
  Thank you for sharing your feedback and allowing us the opportunity to respond.
  We understand your concerns and sincerely regret any frustration this experience may have caused. At EcoShield, we aim to provide full transparency throughout the sign-up process. To ensure this, we follow a three-step verification procedure:
  Verbal Explanation Our representatives discuss the service agreement in detail during enrollment.
  Document Delivery On the same day the agreement is signed, a copy is sent to the customer for review, including a three-day right-to-cancel period.
  Welcome Text Message We send a confirmation text summarizing the key points of the service plan, including the contract type, the follow-up egg-cycle service, and details regarding the Annual Commitment Discount Program (****), which notes that early cancellation may result in a charge to recoup discounts applied to the initial service.
  These steps are in place to ensure clarity and transparency regarding the terms of service.
  After reviewing your account, we found that a balance was assessed under the **** due to cancellation before the end of the agreement. However, as a gesture of goodwill, weve waived this remaining balance. Your account is now closed with no amount due, and no further action will be taken.
  We respect your decision to discontinue service and wish you the very best moving forward. Should your pest control needs change in the future, we would be happy to assist again.
  Sincerely,

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Representatives of the company were knocking on doors in our neighborhood, ignoring no soliciting signs. The City of ******** prohibits solicitations when there are "no soliciting" signs at the residence. This occurred at multiple homes in my neighborhood.

  Business Response

  Date: 06/13/2025

  Thank you for your message regarding recent concerns in your neighborhood.
  We understand your frustration with uninvited visits and take all community feedback seriously. While door-to-door outreach is a lawful part of our marketing strategy, we respect the preferences of residents who do not wish to be contacted. Accordingly, we have added your address at ***********************************, to our internal Do Not Contact list to help prevent future visits.
  We appreciate you bringing this to our attention and are committed to being responsive and cooperative with all community standards. If you have any additional concerns, we welcome the opportunity to discuss