Reviews

Review Details

• Review fromJanae H

  Date: 05/02/2023

  1 star
  Do not trust this company I signed up for it to review after trying hello fresh I wanted to compare to a different box company. After seeing their food options nothing sounded appetizing so I decided to cancel my subscription. Once I tried they already charged me and I called the company they said I was not able to get a refund and my box was still scheduled to come. I said please donate my box they assured me it would be donated and they box came ANYWAY. I figured not to waste the food so I decide to cook a meal and they gave me a moldy pepper I called the complain and they said they were only able to refund me half of my money back. Do not trust this company they are very sketchy

• Review fromDavid Z

  Date: 04/20/2023

  1 star
  Extremely dishonest and sly company. Stay away! Very deceptive business practices

• Review fromDivya C

  Date: 04/14/2023

  1 star
  Zero stars. I found spiders everywhere in the kale they sent. It was more than a dozen spiders in there. That was the one of the meals I opened. Had to throw it out along with the other untouched meal bags. I was absolutely disgusted. I wanted to cancel my subscription then and there but Green ********* they will give me a refund and for that to process account needs to be active. I called to cancel my box and subscription today. They couldnt cancel the box said my last day to cancel was yesterday. They canceled my subscription BUT said that if I get any marketing emails not to click links? Or it will renew the subscription? ITS A SCAM. AWFUL / HEALTH HAZARD meals. Would not recommend.

• Review fromJOHN H

  Date: 04/13/2023

  1 star
  Buyer beware. This company engages in questionable business practices. As an account holder I paused order delivery for one week. The company arbitrarily billed my card and sent me food that I did not order and was inconsistent with my past order history. We are vegetarian, they sent us animal protein food boxes. I tried to dispute this with the company but my complaint fell on deaf ears.

• Review fromHanna B

  Date: 04/11/2023

  1 star
  Scammy and misleading billing and marketing practices. Do not sign up and do not provide emails of friends/family for the "first month free" promo. It's a trap and all your friends/family will hate you for involving them when they get auto-charged for a second box. On the food side - the recipes and food were pretty good at first, however over time the quality of ingredients continued to deteriorate. I kept receiving bad produce that made the recipes ineffective, and then ON TOP of that, it was a huge pain to go through the terrible chat bot to get a refund. That was the main reason I cancelled months ago. The reason I'm coming back to write this review is because loved ones are getting emails from "me" telling them to sign up for Green Chef. The email literally says it's from " via Green Chef". *This means that Green Chef Corporation is deliberately using unethical and misleading marketing practices.*I haven't been a paying customer for months and yet they are using my name without my consent to mislead my loved ones for their promotional emails. There is nowhere on the website to complain or opt out of this. The Live Chat support agent was not trained enough to understand my complaint or provide any sort of resolution. I'm horrified that I cannot control or stop the use of MY name in their promotional materials. Do not sign up and do not give them any of your information.

• Review fromTara M

  Date: 04/10/2023

  1 star
  I have been sick and wanted gluten-free vegan meals. They ask for payment info before you can select from the menu. When I saw there were only 2 options, I deactivated my account. They charged me anyway. Called customer service and was hung up the 1st time, we back and was told there was nothing she could do. Charge stands. Horrible way do to business. Total scam

• Review fromKaren C

  Date: 04/08/2023

  1 star
  I first skipped all the pending boxes and then deactivated my service, but was still charged for another meal. **************** would not refund or cancel the last order as they said that I had five days to change it, but I wasn't expecting any more charges or orders so I would not have contacted them to cancel it. They refuse to apologize or make the situation right even though I contacted them the same day I was charged. They said I missed the cutoff. I still had five days before expecting a delivery so believe it should have been possible to cancel and refund. I will need to monitor this for some time to ensure they don't just start charging again.

• Review fromKori Linae C

  Date: 04/04/2023

  1 star
  Missing order , I called today - tried to blame it on me that I was not home: I was home. In the site it says I dont need to be home. I contacted GLS ( shipper) they were extremely rude. No refund for the order. Cancelled my subscription still no refund on the box that never made it.

• Review fromDevin P

  Date: 03/29/2023

  1 star
  Zero Stars is not an option! Don't even look into ordering this food service, you will be charged and even after you cancel they will hit you with another charge and sent more boxes you never even picked the meals for! Horrible customer service, supervisors not available without a 24 hour return call, which is enough time for them to ship another order and charge you again! I have cancelation confirmations and they are still charging and sending packages! Wish I would have read these reviews before attempting to just look into the service! Calling an attorney today, maybe everyone on here leaving the same review as me should all get together and shut these scammers down so others don't go through the same scam!!!

• Review fromJennifer J

  Date: 02/27/2023

  1 star
  SCAM! I cancelled my subscription and received a confirmation e-mail stating so. Then, the next week, my credit card was charged. I called an the first representative told me to forward her the e-mail but then she disconnected me. She said she was going to send me an e-mail for me to respond to right before we were discounneted. That never happened. I called and and someone else told be that I had reactivated my accout WHICH NEVER HAPPENED!!!! I never received any e-mails about the next delivery or what meals to choose. The second represenative told me that there was nothing he could do and I could not talk to anyone else. There are NO e-mails from Green Chef since my cancellation confirmation so these people are LYING.