Reviews

Review Details

• Review fromTracy H

  Date: 04/05/2024

  3 stars
  The food and recipes were good - we were primarily following vegetarian and gluten free meals. We also only needed meals for a short time due to a busy schedule, so cancelled after a couple months. **************** was easy to reach but gave me incorrect and contradictory information. After a mix up with an order I had called to explain it and request a refund. I was told (in writing) my account had been successfully deactivated and that I would be receiving a refund in 5-10 business days. I did not. I called after about 3 weeks and spoke to a different rep who said that refund had not been processed but that he can process it and I would get an email confirmation within 24 hours. I did not. I called again and was told that I would not be getting a refund but a credit instead and that the two other agents were incorrect. After some back and forth, the agent issued a refund for a different amount than previously stated by the other two agents. I did wait on the phone while she sent an email confirmation. In short, good food and quality ingredients, but very difficult to remedy a problem if you have one - the customer service reps did not follow through, gave poor and conflicting information, and I had to repeat the entire situation each time I called (which was many).

  Green Chef Corporation

  Date: 07/24/2024

  Hi *****! We acknowledge and appreciate the feedback you have provided. We extend our sincerest apologies for the unsatisfactory experience you encountered with our service. Despite being assured that the refund had been processed, we acknowledge that you have yet to receive it within the specified timeframe. Your feedback holds immense value, and we are dedicated to resolving the issues you have highlighted. 
  
  Your satisfaction is of utmost importance to us, and we are eager to have the opportunity to regain your trust in the future. We have reached out to you via a private email to address your concerns. We look forward to hearing back from you soon.

• Review fromTina J

  Date: 03/13/2024

  2 stars
  Food is good when you can actually choose your meals. I have had many many many issues over the last 4 weeks where I cannot login from a browser or their app. Then I get whatever they have left over that no one else wants and neither do I. So I got the privilege of paying for garbage that they would have had to throw away. The last group of meals I got, I had to throw one out because it was moldy after two days.Avoid.

  Green Chef Corporation

  Date: 07/24/2024

  Hi ****! We acknowledge and appreciate your valuable feedback and apologize for the inconvenience you encountered while utilizing our website and app. Your feedback has been duly noted and will be conveyed to our Tech/Web Team for further enhancements. Be assured that our website, when accessed via mobile devices, laptops, or desktops, provides comprehensive account management features.
  
  Furthermore, our ************* team is readily available to assist you in selecting your desired meals in the event that you encounter difficulty using our app. Please ensure to reach out to us within the stipulated 5-day period prior to the scheduled delivery date the following week. We extend our sincere apologies for any frustration this may have caused and are dedicated to improving your experience with our services.
  
  

• Review fromAnne W

  Date: 03/01/2024

  1 star
  Green Chef was a huge disappointment. Not because their food wasnt delicious or even because its costly. The disappointment is with their abysmal customer service. After i subscribed and received the initial discount, they constantly sent promotions about rewards but i never received anything explaining how to claim these rewards. The app is very confusing and provides little useful information aside from meals to pick. I contacted online agents a number of times regarding rewards and also to alert them to missing a damaged items. They would assure me refunds would be coming but they never materialized. Additionally, when I called and spoke to a number of agents on the phone they would assure me they would handle the problems but nothing was ever resolved. It seems all concerns, questions and complaints fall into a black hole! Ive just cancelled my account and received an account suspended but it remains to be seen if it actually happens since I have absolutely no confidence in this company. My advice is to find a different meal kit company.

• Review fromCindy G

  Date: 02/26/2024

  1 star
  I have been with Green Chef for a while. I find them to have the same meals over and over again. Even though you fill out the reviews thinking that will change what you receive it does not. I just hung up with customer service and he did not hide the fact that my call, nor my response online will not issue any changes to the automatic choices of meals sent to me. The representative of Green ********* that they do not care about me personally as it is all computer generated and he cannot change that decision. Wow, that was quite the shock. I guess customer service is dead with ******************** Chef.

  Green Chef Corporation

  Date: 07/25/2024

  Hi *****! We appreciate your review and feedback. We are sorry to hear about your challenging experience with our customer support. We strive to provide clear and supportive assistance, but it seems we fell short in your case. We apologize for any inconvenience caused.
  
  Our chefs are constantly creating new and different meals and improving old favorites. Once a subscription is active, orders are automatically processed on a weekly basis for delivery the following week. Customers are given a ***** window to make their meal selections or to skip the order. In the event that no selections are made, the system will choose meals based on preferences, and changes cannot be accommodated after the specified cut-off time. We sincerely apologize for the confusion and know that your feedback is of great importance to us, and our teams consider it carefully in the development and enhancement of our meal offerings.

• Review fromJill M

  Date: 02/25/2024

  1 star
  Food is great but they have terrible customer service. You always get someone in a different country. When you try to escalate to a supervisor, you get disconnected or get someone that's even HARDER to understand. So frustrating I cancelled.

  Green Chef Corporation

  Date: 07/25/2024

  Hello ****! We extend our gratitude for the time you dedicated to sharing your feedback. Your insights are instrumental to our ongoing development and advancement.
  
  We are disappointed to hear about your challenging experience with our customer support. Upholding clear and supportive assistance is our unwavering commitment, and it is our duty to promptly address customer concerns and offer appropriate resolutions. The lack of communication you experienced does not align with our typical standards, and we assure you that we are promptly taking measures to address this matter internally. Your feedback serves as a valuable reminder to improve our customer service practices continuously. We sincerely apologize once again for any inconvenience that this incident may have caused.

• Review fromjennifer n

  Date: 02/18/2024

  1 star
  The beef tenderloin package leaked all over the box and the box was damaged from the leak. I called Green Chef to let them know. I was advised not to eat the beef. I figured as much. However they could only refund me $9.60 which was the beef only rather than the full meal because those ingredients, even though worthless now, were wrapped separately. I cancelled my subscription so now they lose $100 a week in business from me. Terrible business practice.

• Review fromDylan K

  Date: 02/16/2024

  1 star
  Scam! Baits you in with a free first box and $15 off the next 3 or 4 promo code, only to have the first box get auto-cancelled by their system, without ever notifying me. This being after I spend 25 minutes going through and picking my meals for that week. Talk to support at this point and they tell me to make a new account with the same email but fast forward and I ultimately get charged for a full price box and on a card that I had already removed and replaced from the account shortly after signing up...Was able to get refund after speaking to them again but seems like they hope people won't bother with the effort or just not notice they are being charged.

  Green Chef Corporation

  Date: 07/29/2024

  Hello *****! We sincerely appreciate the time you took to provide feedback. Your input is invaluable to our continuous growth and improvement. We acknowledge your dissatisfaction concerning the unexpected cancellation of the complimentary box without prior notification and any subsequent uncertainty regarding the promotional deal. We apologize for any inconvenience this may have caused. Maintaining transparency and accuracy in all our communications, including product or service descriptions, is of utmost importance to us.
  
  Furthermore, we can see here that a full refund has been processed for the recurring box. We are dedicated to learning from this experience to ensure that we meet and exceed our customers' expectations. Your satisfaction is our priority, and we will address your concerns with the relevant team. 

• Review fromSamantha A

  Date: 02/14/2024

  1 star
  The meal kits are consistently delivered late. *** can't seem to deliver them on time and therefore, you can't plan any meals on the delivery day. This is so frustrating as the purpose of ordering from them is to make it easier to get meals on the table at dinner time. Don't order from them unless you like eating at 10pm. Think I'll go with another company who can deliver on time.

  Green Chef Corporation

  Date: 07/29/2024

  Hello ***! We extend our gratitude for your thoughtful review. Your feedback is invaluable as it enables us to enhance our service. We are disheartened by the delay in the delivery of your boxes and sincerely apologize for any inconvenience caused. Rest assured, we are committed to addressing the issues you have raised and ensuring a seamless delivery experience in the future.
  
  Your patience and understanding are deeply appreciated, and we are dedicated to rectifying this situation. Thank you for bringing this matter to our attention. 

• Review fromJan A

  Date: 02/13/2024

  1 star
  Beware many complaints trick you to continue charging card for next order then claims they cant change it even well before order has been prepared

  Green Chef Corporation

  Date: 07/30/2024

  Hello Jan! ***** you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. To give you an overview of what happened, once a subscription is created and active, orders are automatically processed every week for delivery the following week. You have 5 days before the scheduled delivery date to select your meals or skip the order.  In the event that no selections or cancellations are made, the system will choose meals based on preferences, and any box cancellation requests cannot be accommodated after the specified cut-off time. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

• Review fromCynthia F

  Date: 01/26/2024

  1 star
  I was curious about the product and in order to see the menu I had to enter payment information. I decided after looking at the offerings not to follow through with the order. They charged my card anyway. I call within 24 hours of my card being charged and they refused to cancel the shipment and refund my money. Avoid this business!

  Green Chef Corporation

  Date: 07/30/2024

  Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand that you only would like to check our meals and did not intend to create a subscription with us. Please know, you can always view the current menus without entering your personal information! You can do this by clicking on Weekly Menu' on the top navigation bar on your computer screen, on a mobile screen, you can click on the three little horizontal lines and choose the menu option from the navigation list. This way you can explore the menu and decide if and when youre ready to place an order!
  
  To give you an overview of what happened, once a subscription is created, orders are automatically processed every week for delivery the following week. You have 5 days before the scheduled delivery date to select your meals or skip the order. If you do not make a choice, our system will choose meals based on your preferences. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!