Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me, on a recorded call, when i created an account it made two. When i cancelled, it only cancelled one. Unbeknown to me. Clearly their technical. Refusing to cancel accounts. Taking money from my account. NONE AUTHORIZED

  Business Response

  Date: 01/08/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account was opened on 1/2/24, then I shopped around, picked some meals, but ultimately decided not purchase any food. The subscription was cancelled within one hour on 1/2/24. Almost 48 hours later my card is charged $63 for meals that I do not want. I am then told that it is too late for a refund (for food that I did not ever order).

  Business Response

  Date: 01/05/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:12/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Chef continually changes (increases by a substantial amount) the pricing of an order after the order is placed. This has happened multiple times, and I have contacted their customer service via chat multiple times and never received a logical explanation, refund, or resolution.As shown in the attached screenshots as an example, when I selected my meals for a specific date, I was shown one total price. When I went back in to my order two days later (and did not make any changes to it), the price substantially increased. This continues to happen; I have no way of knowing when I place my order what I will actually be charged. The correct, final price needs to be shown (and honored) when a customer selects their meals.

  Business Response

  Date: 01/02/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21079532
  
  I am rejecting this response because Green Chef has not resolved the issue with their system. The amount to be charged still displays incorrectly (a lower amount) when meals are selected initially and then at some point later the amount changes (increases). The correct amount needs to be displayed when I/a customer selects their meals initially. It should not be up to the me/the customer to check back again to see what the new total amount will be. Further, when I inquired directly with Green Chef customer service about the amount discrepancy, they quoted a third, different price, making it impossible to know how much I would actually be charged for the meals when they shipped. This is unacceptable. Please fix this glitch in your system. Thank you.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/05/2024

  We are communicating directly with the customer to address their concerns. 
  
  Thank you, 
  
  The GreenChef Team

• Initial Complaint

  Date:12/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Chef had access to my PayPal account and charged me over $90 for meals I did not order. I did receive 6 meals but again, I did not order them.

  Business Response

  Date: 12/29/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 

  
  The GreenChef Team
  

  
  

• Initial Complaint

  Date:12/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to a discount offer for meal delivery. I signed up, reviewed the meals, and was unable to decide which I wanted at the time from numerous options, so I changed delivery to later week in Jan **** to have time to review meals offered. I did not want preselected options.Today I logged into my account to further delay delivery. I saw ready to ship and preselected meals for the delivery. I called customer service to stop the shipment and was told that there is no option to change or cancel it and I was charged for meals I did not order. I explained it says ready to ship !I would like to reject the shipment and get a full refund. I think he said it was 32 or $33.I requested to cancel the account by my phone.

  Business Response

  Date: 12/27/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 

  The GreenChef Team
  

  
  

• Initial Complaint

  Date:12/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/23/23, I was pricing the meal plan and exploring meals with GreenChef. It required me to spin and accept the discount code to proceed on the site. To view the meal selection I was required to put in my payment information. I didn't make a final meal selection and left the site. Thinking the account/ order was incomplete until I discovered my card was charged ***** on 12/24/23 for the first delivery. I immediately called to resolve the issue requesting delivery and plan be canceled. I was told a refund could not be issued because I accepted the discount. The representative also stated it was too late to cancel the delivery because it was scheduled within five days. Yet the computer stated I could make changes until 12/30/23. The representative attempted to retain me as a customer. I asked to speak with a supervisor. I was advised a callback was required. That's no way to do business.

  Business Response

  Date: 12/29/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:12/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel subscription, and advised I no longer wished to use their services. They advised the would cancel further transactions. They advised,I had to receive delivery as it was one day pasted cancellation time frame for deliveries. I called and put payment on hold, they advised they had sent delivery and Cancelled dispute. However I never received the delivery and was charged for it . They said, it is a issue with bank/ PayPal. Which advised it was closed as they had a tracking number. It's fraudulent to charge for products not sent or received. I want a full refund.

  Business Response

  Date: 12/27/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to try this company to spice up my meals for the week. I had planned on doing it every once in a while, since it said I have the option to skip deliveries. Well I go online to skip this next delivery ( just the second one) and it says I can not skip it. It already charged me without even chosing my meals, and gave me something I'm allergic to ? Great. So I called customer service and the woman informed me that they can't stop the delivery ? Lol it won't even be delivered to my home for 4 days. I asked to speak with a manager and she said no but they can call you back. But that the manager already said no. I will be refusing this delivery. What a SCAM.

  Business Response

  Date: 12/18/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 

  The GreenChef Team 
  

  
  

  Customer Answer

  Date: 12/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Chef claims to be an all organic food delivery service. They charge a LOT because of this. When I signed up, I realized that even at the high price they are charging, THEY ARE NOT INCLUDING ORGANIC MEAT IN THEIR MEALS!!! You have to pay an extra charge for this! On top of the $12-$13 per person each meal that they are already charging you!And they want to charge you a lot more for "Chef Selects" Meals. So that you are not able to actually get any beef or high quality meat included in the high weekly price that u pay. With these prices, I would be spending around $58-90 per meal! For 4 ppl. That I have to still cook for myself!They do not tell you any of this ahead of time. And it is very deceiving.Them charging you extra for organic meat when they claim to be all organic is actually FRAUDULENT.I tried to call them 3 times to ask them about this....1st time I got hung up on as soon I asked a straight forward question about it.2nd time I got talked in circles, hoping I would dismiss it. Then put on hold for 5 minutes, and then hung up on 3rd time, I asked for a supervisor and told them I have gotten hung up on 2 times already. And she got my information to "send to the supervisor", then said nothing for 2 minutes and hung up on me!!!I was hung up on 3 times! In less than 25 minutes. That is NO coincidence.They are being sneaky and fraudulent and giving FALSE ADVERTISEMENT and they don't want to be confronted with it.Now I'm nervous that if I call back..... They will not even let me cancel.....or lie and say that I am cancelled, but still keep charging me anyways and not talk to me.(Because I have heard that they do this). I have never been hung up on by any company, let alone three times in a row. And I was being incredibly civil and not raising my voice or yelling or being rude in any sort of way. I was just asking straightforward questions about "Why do you claim to be all organic and then charge people extra money to get organic meat?"

  Business Response

  Date: 12/11/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team
  
  

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two boxes from green chef, I then skipped the weeks, I HAD SUCCESSFULLY SKIPPED ALL ****S, at this time realizing I didn't like it, I decided to just cancel it, and did. I then received a box, the 1st. I called and what they actually do is when you deactivate your account, you no longer have access to show you what weeks you skipped, like it displayed when it was active. They know this, and chose to send me a box anyway, its fraudulent, as they know I cannot show or access that I DID IN FACT SKIP THE **** THEY SENT PRIOR TO DEACTIVATING THE ACCOUNT. I would venture to say they do this all the time as a way to charge people, I called the customer service he said no refund, its a subscription, I said I skipped he week before I cancelled the subscription. He didn't;t care, and I told him this is wrong to have an app set up, that the customer cannot prove they skipped weeks once they deactivated the account. They completely know this is th4e case and I feel do it on purpose, I skipped, it, you should not have sent it, it was skipped in the timeframe and online said skipped, then I decided a few days later to just cancel it. But they shipped the box knowing I COULD NO LONGER PROVE I SKIPPED THE ****, IT IS FRAUD. IT IS A FRAUDULENT SET UP, NEVER CANCEL UNTIL YOU KNOW THEY WON'T SEND YOU ANOTHER BOX, OR AT LEAST SCREEN SHOT WHERE YOU SKIPPED THE ****, BECAUSE YOU WILL NO LONGER HAVE ACCESS TO WHAT YOU DID AS ACTIVITY. and they know this. Obviously once you cancel you are not looking for emails, the proof I SKIPPED THE ****, IS THERE ARE NO EMAILS REFERRING TO SELECTING THE **** THEY SENT, BECAUSE IT WAS SKIPPED, THE ONLY EMAIL WAS THEM SAYING ITS ON ITS WAY. SO THERE GREEN CHEF, I DO HAVE PROOF, EVERY OTHER TIME YOU REMINDED ME TO SELECT, BUT YOU DON'T WHEN WE SKIP,. REFUND WHAT YOU DID. OH AND YOU CHARGED ME FOR IT THE SAME DAY I CANCELED THE SUBSCRIPTION, CONVENIENT.

  Business Response

  Date: 12/04/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The GreenChef Team