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Business Profile

Delivery Service

Green Chef Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 214 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used a Groupon and what I received was not at all what I expected. To make it worse, they sent me a second box and billed me $82.93 on my Apple Card. I have disputed this charge twice, but the credit card continues to bill me. I did not order this box, did not want it and did not use it. It looks like this is a common problem with this company. They must be hard up for money since they appear to do this frequently to Customers. I have never filed a complaint with the BBB before.

    Business Response

    Date: 02/12/2025

    We have reached out to the customer directly to address their concerns. 


    Thank you, 

    The Green Chef Team 


  • Initial Complaint

    Date:01/27/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    did not order this item; gave notice on same day of delivery; I am vegetarian; they sent me meat items

    Business Response

    Date: 01/28/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 

    The GreenChef Team


  • Initial Complaint

    Date:01/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business is sending unsolicited emails to me. I've "unsubscribed" but continue to receive emails from them. My email: ***************** PLEASE UNSUBSCRIBE ME.

    Business Response

    Date: 01/27/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 
    The Factor Team

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went onto the Green Chef website after receiving a promotional ad with a discount to return to their food subscription service.I went onto the website to only look at their meals. I didn't purchase anything. On January 9, 2025, I saw that Green Chef had deducted a total of $103.23 from my checking account for "preselected meals." I didn't order them and I don't want them.I went back on their website to make sure that I was unsubscribed so I don't get charged for any more meals. They intentionally don't make the unsubscribing easy.I contacted Green Chef and they said "there was nothing they could do because the charges were pending." I contacted *************** to dispute the charges. I want a full refund.Thank you!!

    Business Response

    Date: 01/13/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 
    The Green Chef Team

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After almost six months with this food delivery service, I was thoroughly disappointed with the continuous spoiled meat, broken packages, and late deliveries. I called or sent messages to customer service to report my issues with minimal reparations. At the end of my line with this company, I contacted customer service three times via two methods and discontinued service. I was told I would get a refund for two boxes that were not satisfactory. After receiving daily emails that I had an outstanding balance, and what was continual perceived threats, I called customer service. In an email, I was promised no more contact from the company. This lasted two days and the emails began again. I then emailed the representative for help and explanation, but I haven't gotten a response or cease of communication from the company. requesting payment. Unfortunately, The emails continued, and I did not receive the proper refunds. I was only issued a

    Business Response

    Date: 01/15/2025

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team 


  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Green Chef 12/29/24. I deactivated and unsubscribed to their meal plan the same day of 12/29/24 because I notice they had no meal options I liked. I called them to verify the account was unsubscribed and deactivated and they confirmed as well as emailed me confirmation. Then this morning 12/30/24 I noticed that they were swiping money out of my account and never refunded me back. $1.00 was swiped 12/29/24. $27.98 was swiped 12/30/24 at 3:24am and another $1.98 was swiped at the same time on 12/30/24. This company is a scam. They are shipping my card without my permission or authorization and Im not subscribed nor did I purchase anything from them.

    Business Response

    Date: 01/06/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 

    The Green Chef Team

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Green Chef 12/29/24. I deactivated and unsubscribed to their meal plan the same day of 12/29/24 because I notice they had no meal options I liked. I called them to verify the account was unsubscribed and deactivated and they confirmed as well as emailed me confirmation. Then this morning 12/30/24 I noticed that they were swiping money out of my account and never refunded me back. $1.00 was swiped 12/29/24. $27.98 was swiped 12/30/24 at 3:24am and another $1.98 was swiped at the same time on 12/30/24. This company is a scam. They are shipping my card without my permission or authorization and Im not subscribed nor did I purchase anything from them.

    Business Response

    Date: 12/30/2024

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 
    The Green Chef Team

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prior to Thanksgiving, my partner and I ordered our regular meals (3 per week for 4 people) and added the Thanksgiving Sides add on for 12 people to make Thanksgiving easier. On the Tuesday before Thanksgiving, our normal meals arrived, but none of the add-ons. I called Green Chef and they said it was being handled by a secondary company, but I would get the shipment the next day and they would place a "rush" on the order. They offered to just refund my money, but since they said the shipment was coming and I wanted the items, I declined. On Wed, when the shipment did not arrive, I called GC again and was told they had no annotation in the system for the "rush", but they could see the order was still in process and it would be delivered the next day. They again offered to refund my money as "the best solution" but I had 10 additional people arriving for thanksgiving dinner and needed the food, so I declined. On Thursday, you guessed it, the food did not arrive and when I called GC, they said the company policy is to only make one delivery per address per week, so I was never going to get my shipment when it did not arrive on Tuesday since that is my regular delivery date each week. The customer service *** said the system still showed the delivery as out and pending, but they again offered to refund the money as "the best solution". While that was the best solution for the company, it was not for me as I was literally a couple hours from people arriving and had no food. **************** said that was all they could do and processed a partial refund. When I checked the final billing, GC retained my taxes paid, for an item I did not receive and when I called **************** again, I was told the company has no way to refund any taxes collected and since they lost out on the shipment, it was fair for me to eat the tax cost, since they would have to fight for their money from the secondary company. This is a c*** solution when I paid for food I never received.

    Business Response

    Date: 12/23/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The Green Chef Team

    Customer Answer

    Date: 12/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ******

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a special Green Chef Box for delivery 12/20 and using my earned Green Chef credit of $177.1) Green Chef tech system glitched and I was charged instead of my credit applying to my Christmas Box on 12/16.2) Live chatted and emailed with *** ********** on 12/16. He refunded me and instead applied the credit (which is now gone from my box) and assured me the box would still come and my Christmas dinner would be there free of any issue. He apologized for the inconvenience and it took about an hour to resolve due to the IT issues and glitches.3) I contacted y'all on 12/19 because I didn't receive the tracking and that seemed odd - which started this whole nonstop canned response and lack of reading. I tried to live chat for hours - no response, sent an email - issue not acknowledged/understood, called TWICE.4) When I talked on the phone before being disconnected I was told that I could choose the closest meals to what I had and if done TODAY for 12/24 and y'all would get them to me free of charge.5) Nothing has been done to get me these meals and every call has been disconnected and no agent comes to live chat.6) Have sent over 20 emails back and forth on 12/19 alone this point I'm beyond livid because this is the worst paper trail and lack of communication I have ever seen. The entire chat from 12/16 should be available. Instead, I get canned chat after canned chat and no resolution, no willingness to acknowledge or admit an issue and nothing is being done to get my family the beef tenderloin for Christmas (a premium meal) and on a deadline to get resolved.6) We are now entering hour 12 of me having to do this, I think. I have tried contacting CS every way possible, ***************** etc. NO RESOLUTION AND NO HELP!!!! No one even reads the messages and understands? Just canned replies....

    Business Response

    Date: 12/27/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The GreenChef Team

  • Initial Complaint

    Date:12/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've used Green Chef in the past, the last time I cancelled their subscription was back in 2/2024. I was cruising the company's site yesterday, 12/14/2024 and all of the sudden, I see a charge on my ****** credit account of $61.35. I called them today, the next day, Sunday, 12/15/2024 and customer service told me nothing they can do I just have to accept because, once I've cruised their site automatically they subscribed again. No way, I haven't ordered anything, I want my money back. Thank you so much.

    Business Response

    Date: 12/23/2024

    We have reached out to the customer directly to resolve their concerns. 

    Thank you,

    The GreenChef Team


Green Chef Corporation is NOT a BBB Accredited Business.

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